Daily cleaning, installation of cabin HEPA filters on flights to Europe
Turkish Airlines, Emirates and Pegasus Airlines have waived their change and cancellation fees on flights to Europe. Confirm policies on booking site.
S7 Airlines and Etihad Airways do not allow booking a middle seat on flights to Europe.
An average direct flight from the United Arab Emirates to Europe takes 7h 07m, covering a distance of 4455 km. The most popular route is Dubai - Istanbul with an average flight time of 4h 35m.
The cheapest ticket to Europe from the United Arab Emirates found in the last 72 hours was AED 562. The most popular route is Dubai Intl to Istanbul and the cheapest round-trip airline ticket found on this route in the last 72 hours was AED 635.
Emirates, Malaysia Airlines & Qantas Airways fly the most frequently from the United Arab Emirates to Europe.
Based on KAYAK flight searches, the most popular destination is Istanbul (63% of total searches to Europe). The next most popular destinations are London (5%) and Moscow (4%). Searches for flights to Paris (3%), to Sarajevo (3%) and to Barcelona (2%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "The crew really cares about their passengers"
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Cons: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."
Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Cons: "More refreshments"
Pros: "Great experience"
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Cons: "Everything thing is fine"
Pros: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Pros: "On time Very convenient price compared to other airlines"
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "Faultless as per usual QA flights"
Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "The overall experience"
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "Very Good Company"
Pros: "the attendants were always on top of things. One of best overall flights ever."
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"
Cons: "Thank you"
Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Cons: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Cons: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Cons: "Norhing really"
Cons: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Pros: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Cons: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Pros: "Almost nothing"
Pros: "Food and drink options. Courteous."
Cons: "Smells from others"
Pros: "Rhank you dear Qatar for excellent customer service"
Pros: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Cons: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Pros: "Turkish airlines is reaaly good"
Pros: "Incredibly good flight with excellent crew and good food."
Cons: "thanks for all from kayak"
Pros: "Nice seat I got."
Cons: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("
Cons: "Seat legroom"
Pros: "Amazing crew. Great food"
Pros: "Efficient and on time."
Cons: "All fine."
Cons: "Very hot"
Cons: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "The flight crew was friendly and kind."
Cons: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Pros: "Screan for every passenger to play"
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Pros: "Good food, comfortable seat, good timing."
Cons: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Cons: "My luggage arrived wet unprotected fron rain"
Cons: "late departed ,no food,"
Pros: "The crew was friendly"
Cons: "Passport control"
Pros: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Pros: "Plenty of room for the legs."
Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "It was all good!"
Cons: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Pros: "It was on time."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "the plain is good and there is a big space for the legs. the crew is helpfull"
Cons: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
Cons: "Terrible connections. Long delays. Truly awful"
Pros: "Everything was excellent :)"
Cons: "Have to unload Plane Flight git exchanged without my approval"
Pros: "Nice new plane"
Pros: "I like the overall trip!!"
Cons: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"
Pros: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Cons: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Cons: "I missing my bag 10 days and no any details"
Cons: "There is always some kind of delay. And danger of bags not arriving on time"
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Pros: "The crew was very nice and accommodating. The seats were comfortable."
Cons: "There was no order or control when we got to the gate. Three lines were converging on one to get to the gate and no one from security or the airline was trying to have order."
Pros: "Excellent food and service. Very friendly and professional crew."
Pros: "Movie choices plentiful"
Cons: "Flight was delayed for almost an hour while passengers were on board the airplane."
Cons: "My Luggage did not make it, I don't have any information about it :)"
Pros: "Plane on time, new plane, nice crew."
Cons: "Ability to move seats."
Pros: "Flight duration"
Cons: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Cons: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Pros: "Friendly crew"
Pros: "Good flight, easy check-in, direct 4 hour flight"
Cons: "Seat not inclining."
Pros: "Boarding took forever and we were an hour late"
Cons: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Cons: "boarding process felt like herding"
Pros: "Absolutely nothing"
Cons: "Flight was over booked"
Cons: "Delay on departure and no bus at arrival"
Pros: "Ok flight"
Cons: "Comply with departure times"
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Cons: "It was hot and stuffy and dirty"
Cons: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pros: "The crew was very friendly and helpful."
Cons: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pros: "The crew was really nice"
Cons: "1h30 delay for no specific reason is unacceptable"
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "Staff cheerness"
Pros: "Smooth flight"
Cons: "No terminal connection"
Pros: "Good legroom and comfortable seats"
Cons: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Cons: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Cons: "It a good option, a good price, i will fly again"
Pros: "The people are very rude no cooperation"
Cons: "The crew was very rude"
Cons: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Cons: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Cons: "There was a delay 1 hr poor service no apology"
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Cons: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Cons: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "I'm disappointed with your service"
Cons: "I'm disappointed with your service"
Pros: "We arrived safely"
Cons: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Pros: "Staff aboard the aircraft were very nice and so was the passengers."
Cons: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Pros: "We landed in one piece"
Cons: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Cons: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Cons: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Cons: "The bag policy with the airline makes the cheap flight not worth it. Only one carry on allowed and each checked bag is $50"
Pros: "The crue was excellent."
Cons: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"
Pros: "Crew were average"
Cons: "Everything was a disaster. Late and very uncomfortable"
Pros: "On time and a comfortable flight."
Cons: "Nothing comes to mind."
Pros: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Pros: "All handled professionally."
Pros: "Yes, very comfortable."
Cons: "It’s Ok enough. Thanks."
Cons: "Everything. This flight was absolutely horrid and I will never be flying Ukraine international again!!!!!"
Cons: "The seats are not comfortable."
Pros: "Crew was very friendly and attentive."
Pros: "Great crew. On time. Wasn't a full flight."
Cons: "No entertainment or free drinks, that is lame."
Pros: "The crew was amazing. New comfortable seats."
Cons: "It was traveling at its perfection."
Pros: "I was late for the check-in but still was able to get on board in the nick of time"
Cons: "The food, most definitely!"
Cons: "Terrible service and airline is unclear about services airline provides. Lots of hidden fees"
Cons: "they want to take extra money because i had a small bag from Duty free!!!!"
Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"
Pros: "We waited in line and on the aircraft after boarding for an hour because we were waiting for flight documentation or something??? This should not happen, everyone knew when the flight was leaving and the airline should have all of this taken care of ahead of time."
Cons: "Is not comfortable plane also old .I never had again Ukrainem airlenes"
Cons: "Pretty much everything esle"
Cons: "I did not print my tickets at home, decided to print it at aeroport , and I was charged for printing boarding pass for $17.34 for each!!!!! Never heard or experienced something like this ever with any flight companies.. I did not get any notifications about these charges, otherwice would print my board passes ar home. Then in the back of aircraft, I saw how the personell was filling up the juice bottles from one to another!!! Food was very poor. Some movies were just in French or Italian languages without subtitles. Poor choises. I will never fly Or recommend anybody to fly with them"
Pros: "Good finshing immagraion tome and timaly flght"
Pros: "0 comma by the airline on what to expect and why"
Pros: "Flight was good"
Cons: "I went to desk for check in and they told me l have to pay 15 euro because that l didn’t check in on line before l get to the airport. They wouldn’t check and give me boarding pass till l paid 15 euro. Horrible airline. After that they wanted to charge us for food and drinks on a international flight. Never again !!!!"
Pros: "The UIA crews were very kind and attentive, responding to passengers in a matter of time :-)"
Cons: "Nor meals niether snacks of any kind, it was understandable due to extra expenses and economical issues the Airline faces. But I am sinserely appreciated UIA, its kind crews as well as Airport Boryspil Airport. Wish them all the best and success! I hope see you all on board soon :-)"
Pros: "Crew friendly I like Ukraine Airlines"
Cons: "Nothing compared to most Airlines I know"
Pros: "Crew was great, attentive, polite. Boarding for priority was quick and easy."
Cons: "Uncomfortable seats, poor entertainment system, seats were so bad, a heavy passenger could not stay in business class on take off and landing as his seat was falling back. He rode in my lap most of the way."
Cons: "I was very disappointed when fly attendant didn't let me knit during 9 hours of over seas flight, With my experience of traveling I didn't have this problem before with any of airline companies."
Cons: "Both legs of the trip were delayed for more than an hour. One of the boarding staff was very rude and hate forigners ."
Pros: "It's a point A to point B airline. There are no amenities but they do offer accepting 2 checked in bags."
Cons: "Outdated interiors. No space. On a 6hr flight, they offered food and snacks at a price. There was no entertainment. Then, my continuing flight which was 10hrs long, they finally fed us. Offered us food and snacks but still no entertainment. I really didn't like what they had to offer."
Pros: "Crew extremely nice and helpful at all times during the flight"
Cons: "Nothing in particular no complaints really"
Pros: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."
Cons: "There was a belligerent passenger who in normal circumstances would be put in handcuffs but the staff continued to let him get out of control. Made the passengers very nervous. I was disappointed how they handled things."
Cons: "They tried to charge me about 75 dollars per bag going from warsaw to Kiev, and thanks to a rule that my personal item and carryon combined had to be less than 7 kilos that no other airline has, wanted to charge me an extra 75ish dollars for this. They also charged me 10 dollars to print my boarding pass and wanted 2 euro for a Pepsi on the plane. All in all, that great ticket price I got ended up being the worst deal possible. WAW check in staff were rude as well."
Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Pros: "I couldn't say that i like anything, this airline is horrible!!!"
Cons: "Airplane is old, The chairs are broken. People rude !!"
Cons: "They dont even have a plug that we can charge our phones .Also they dont have a tv .It was a long trip so i must sleep because there was no other option."
Pros: "On plane the crew was professional and very nice, smiling that's what we need cause the trip is long. Thank you for a safe trip!!!!!!!!!"
Cons: "I almost missed my flight because of the accident on the road on my way to airport Boryspil. I tried to call customer service of UIA to ask what I should do in a case like this do I have to pay for a new ticket or I have any options. I was on phone for more than 20 minutes no one pick up the phone. What if it's an emergency and no one is available it's insane. I came to airport and stuff/employees of airport who are supposedly have to help you and actually take care of you if you are late or at least explain what should I do and where should I go.I was late and I couldn't find the boarding for my flight cause they already finished checking in people. Well I asked one of the employee for help so this lady sent me somewhere through the whole hall to the windows which were already closed I told her that I am super late and I am not going to make it. When I run there everything was closed the window next to it was different airlines but I saw a register girl so I asked for help what should I do my check in is over so the blond lady yelled at me that she is busy and have her things to do this is not nice. I run to the other employee she sent me somewhere else and the line is huge to get to register window and people are mad that I am trying to go in front of them without waiting for my turn I tried to explain that my flight is about to depart. So for my opinion these employees over there mostly don't know their duties they make you run for no reason when I explained my situation somebody should have taken me personally to a right check in window so I can faster get my boarding pass without making other people angry. I am not satisfied with their service in the airport, they are rude and not polite!!!"
Cons: "I paid money to you for ticket but Ukraine international airlines did not give me a ticket because you voided the transaction. I NEED MY MONEY BACK!!!!!!!!"
Pros: "Boarding fadt and efficient"
Cons: "Packed plane with empty "comfort seats" that went unsold. Crew wouldnt let prople spread out. Ridiculous."
Pros: "They compensated our wait with a sandwich and a drink."
Cons: "We boarded the plane to find out there were some technical problems. We then deplaned and waited several hours for a new plane. Little information was given to the passengers in languages other than Ukrainian. Re-boarding was not announced, it just happened. Seats were very uncomfortable and too close together."
Cons: "No reasonable space between the seats."
Pros: "Not much to like it's convenient you don't get much for your money"
Cons: "The seats not to comfortable even after they tell passengers to shoot off their electronics they really don't enforced people have there laptops iPads and phones operating as the plane is taken off"
Pros: "The second flight (operated by both Ukraine and Turkish was good."
Cons: "nothing really."
Cons: "One of the restrooms had a broken lock"
Pros: "The crew was okay"
Cons: "In the check in the attendant humiliated me in front of all passengers. This is because he was not willing to allow me to go with hand luggage because the weight was 7.4 kg and not 7 kg. When I tried to moved stuff to the computer bag he refused."
Cons: "Confiscated my duty free alcohol. Refused to let me take my shoes on board because they had zips on them. I then had to call my lift to come back for my shoes. Plane squashy. Just an awful airline. Never again."
Pros: "Service staff was friendly and understanding"
Cons: "Expensive food with nothing for free included, no entertainment counsel"
Pros: "Overall I'm satisfied with Ukrainian International Airlines. The only reason I put good instead of excellent is the the time the plane was waiting to take off."
Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."
Cons: "bad food .. wasnt enough for all pasangers i was left without it .. 5 hours delay"
Pros: "The service was pretty good, flight attendants were helpful"
Cons: "Very old planes with extremely outdated entertainment systems and very narrow seats."
Cons: "The costumer services of VAYAMA was so rude, they didn't give me any solution to my problem. So I have complaint to VAYAMA, I lost two tickets and almost $800, for two tickets (Geneva-Dnipropetrovsk and Dnipropetrovsk-New York). I have problem with VISA when went to fly and didn't get the solution to the second ticket that was 6 days before to fly. I paid cancelation insurance, but for what."
Pros: "Stewardess were polite and kind"
Cons: "Cabin far too hot. Plane was old and showing its age."
Cons: "This airline is a SHAM!!!"
Pros: "The crew was excellent"
Cons: "The plane is old and the coach seats are extremely small and uncomfortable. The movies that they played were old and food was not good. =("
Pros: "Boarding in Munich, Service in Munich airport (good dealing with crowding); Open and polite controllers Perfect service for wheelchair customers in Borispol airport !!!!"
Cons: "Poor service of Ukrainian international airline fly attendant (rude and bitchy) !!!!!!!! Broken luggage bag (one wheel is broken with plastic of a bag) Hot in the plane Really poor cloth of seats Too less space for legs"
Cons: "Just perfect and on time"
Pros: "Cheap ticket prices"
Cons: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Pros: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Cons: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Pros: "Comfortable flight"
Cons: "No food"
Cons: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Cons: "1 hour delay nearly cost me my connection no assistance provided"
Pros: "I liked that it's first and last time"
Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Cons: "Crew was rude to all passengers"
Cons: "Not bad"
Cons: "Landing was very rocky"
Cons: "They stole my money"
Cons: "Not much"
Pros: "Friendly crew."
Cons: "Not being able to check-in online."
Cons: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Pros: "Professional crew paying fit"
Cons: "Paying for drinks"
Cons: "Crew members are very rude"
Cons: "Late boarding for unknown reason."
Pros: "As noted above"
Cons: "Nothing really"
Cons: "Everything is charge money"
Cons: "A lot of peoblems with this airlines. I will not use it again."
Pros: "Was a save travel"
Cons: "Delay 1 hour."
Pros: "As long as they are reverting a cheap ticket then the service is good"
Pros: "An early landing made my onward journey so much easier."
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "We did an error in booking the return date, & found no point of contact to change the date"
Cons: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Pros: "On time"
Cons: "45 minutes delay"
Pros: "Comfortable seats and very clean."
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Pros: "Nothing in particular"
Cons: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Cons: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Cons: "not direct fligth"
Pros: "That it got me and my luggage there when scheduled"
Cons: "The seats are cramped on Pegasus flights and you have to pay for everything, including something to drink."
Pros: "The staff were all pleasant."
Cons: "Checking in was extremely slow."
Pros: "No things"
Cons: "All of things"
Pros: "The updates"
Pros: "Minimal delays"
Cons: "No complimentary snacks"
Cons: "Overall a 3 class company."
Cons: "I had a connecting flight to Oslo (Same reservation number) Dubai-Istanbul-Oslo The first section was 2 hour late and I lost connection. almost arriving to Istanbul the crew told the it was 40 min delay (First lie). The land personal also lied. They offered to pay for the visa to turkey (As i originally do not need) they did not. They say They will provide a 5 star hotel it was a Holiday Inn. The transport next day almost do not make it on time.... It was a terrible experience. I had another flight connection to Iceland but as it was not their company they did not care. The next day here is no iceland flight so I need to loose another day and pay the second company penalties for the change. Pegasus is routinely late!! Y can relate several problems of other passengers I witness. They also lied saying the problem was air traffic (the maximum time a plane can order to circling in the air for a chance to land is 45 min but we did not). TERRIBLE."
Airlines flying to Europe have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Europe
Masks required on board, masks provided on flights to Europe
Social distancing seating
Middle seats unavailable to book on flights to Europe
Testing for antibodies, testing for symptoms for flights to Europe
Waiving of change fees. Search flexible flights to Europe