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I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???

Cheap

Very uncomfortable seats No drinks included despite long haul flight Messy boarding procedures

Nothing

Second time they have split our seats as we were traveling together with infant, one seat in the front and one seat on the rear. This wasn't a full flight and half of the aircraft seats were empty.

Plane was empty and yet they charged outrageously high price. Compared to the service, the flight isn't worth the price paid.

On time Service. Courteous Crew. No Alcohol policy

Meal was burnt. They should look into the meal heating process :)

Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it.

nothing

everthing

Crew was welcoming, smiling constantly and great! 10 stars for them!

Entertainment was zero! Buy headphones if you don't have them? Buy a movie?

Not a full flight. Decent food. Friendly staff.

only two people checking people in but one was for business class and even though there were no business class passengers when I was checking in they just sat there and did nothing. So super long line to check in and only one active agent.

Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.

No personal entertainment.

At check in staff did not know that I had 20 kg baggage allowance

Flight was delayed over an hour sitting on plane. Flight attendants were rude.

Nothing

There was no entertainment and no food

Nothing

Late in time

Checkin takes à long time

Services,food & welcomed on board.

The overall experience was great .. I felt the flight was smooth

The entertainment provided is just fine .. no variety of selection available

I liked the fact that the flight was on schedule in spite of the fact that one passenger seemed to cause a delay on forgetting to locate his passport from his own carry on ! I also liked the content shown on the screens as they juggled my ken a bit! Food was to taste despite the cabin pressure! The cabin crew were just amazing!

I did not like the fact that I had to strech my pate and strain my eyes to view the screens. The food was a bit expensive on board unlike online!I feel the variance is unjustifiable. Seats are so squeezed and unadjustable for more comfort!

Food is good and cheap Beverages are cheap Friendly staff On time

Sharjah airport is very dirty

The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport.

Absolutely nothing,

The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available.

The staff onboard is great. That is the only thing I have to say about this airline in a positive light. I will not use them again.

no entertainment, no food (without paying high prices for). I will not use this airline again

boarding was fast

seat comfort

Everything that they had to offer

Great service, excellent customer service! Best offers

Excellent service all around, much better than the Air Asia experience. Excellent complimentary food packet was a surprise.

Entertainment system is a mess. Even if paid service, the touch screens do not work and worse, they are energy inefficient with the screens HOT to the touch. Doubt they make any revenue to recoup the investment.

every thing was good

nothing

crew, food

The crew from boarding to touchdown in Abu Dhabi were very lazy. Unnecessary time wasted. Baggage claim was an absolute disaster as we had to wait over an hour to get our bags.

I went from beyrouth to Amman and then to istanbul it was just a transit in Amman when I came back I saw all the passengers went to the plain except me I asked the manager of the royal Jordanian about what is happening so he told me : yes you missed ur flight u should pay another ticket we didn't made a boarding pass for your luggage so I told them that it was your fault I didn't get any help I paid 80$ just to get back home I will never use it again !!!! the flight was in the name of : Georges Zakhour.