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Pros: "best airline"
Cons: "when its best there is no comment"

Pros: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Cons: "I can't think of anything that wasn't good."

Pros: "The crew was v good"
Cons: "The seats and boarding staff"

Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"

Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."

Pros: "Service and entertainment"
Cons: "On boarding and on time departure"

Pros: "Crew amazing , cooperative"
Cons: "Doing great"

Pros: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"

Pros: "Great crew and food. Nice economy class."

Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."

Cons: "Excellent service and stuff"

Pros: "Comfort"

Pros: "Q Suite is top-of-line business class product"

Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."

Pros: "Everything"
Cons: "Nothing"

Pros: "Behavior of the crews"
Cons: "Not enough leg room"

Pros: "In time ,food"

Pros: "Staff was excellent"

Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."

Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"

Pros: "Food was great Seats were comfortable Everyone was super nice"

Cons: "As above"

Pros: "Love the service, love the crew!"

Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."

Pros: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"

Pros: "Complimentary upgrade to business class."

Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"

Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."

Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"

Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."

Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."

Pros: "Friendly crew, good entertainment options"
Cons: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."

Pros: "Very friendly online travel booking portal. I like it"

Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."

Pros: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Cons: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."

Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"

Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."

Pros: "Everything"
Cons: "N/A"

Pros: "Almost nothing"
Cons: "Price"

Pros: "Food and drink options. Courteous."
Cons: "Smells from others"

Pros: "Nothing"
Cons: "delays with little information and compensation"

Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."

Pros: "The staff was good and food as well had a great trip"

Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped."

Pros: "Almost every thing except TSA searching"
Cons: "TSA part"

Pros: "The crew was great, and the food was fine for a short flight. It wasn't great, but appreciated."
Cons: "When I booked, I chose my seats, but then they got changed. I was able to get an acceptable change, but was almost put in a situation where i would not have been comfortable."

Pros: "Food and hospitality"

Pros: "Nothing"
Cons: "Poor customer service"

Pros: "Food and entertainment was great."
Cons: "N/A"

Cons: "Seats are extremely uncomfortable.."

Cons: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."

Pros: "Si Much!!"

Pros: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."

Cons: "Have yet to arrive"

Pros: "Entertainment was good. Flight was comfortable"
Cons: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."

Pros: "Care."
Cons: "Nothing"

Pros: "Flight was on time, great cabin crew."
Cons: "Seats and Food was not as good as it used to be."

Cons: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Pros: "Entertainment"
Cons: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."

Pros: "Crew and the food"
Cons: "That the WiFi didn’t work."

Pros: "Facilities are really nice"
Cons: "I only got one boarding pass at the check in."

Cons: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"

Pros: "On-time departure. very polite and friendly staff and we got there fast!"

Pros: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Cons: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."

Cons: "Service was so bad from Istanbul to Kabul"

Cons: "Not enough movie varieties"

Cons: "What a mess!A woman was changing her baby's diaper by the food service area. A group of passagers lyed their babies on the floor to sleep and floor was full of food crumbs. Flight attendant were incapable of keeping passangers undercontrol. Food service was so poor. Going abroad they run out of fish almost after serving 50 passangers and we had no other options but pasta with cheese sauce. Attitude was 'you either eat or don't'. This has happaned twice flying out of US. Flight attendant said 'fish wasn't good anyways and food is much better on return flights'. On my return flight they once again run out the dinner with meat and I was served this time eggplant with rice. They served all the passangers but five row back from the exit doors and few row below from the restrooms received service 30-40min later. Others has already ate and their trays were taken away. By the time they served us my food was cold. Two scoup of rice on the plate was raw and the bread was stale. When I told the flight attendant she said 'she will let her supervisor know' but no body came to talk to me nor offered anything else to eat. Altough I have seen one passenger who got upset been served rice with eggplant received a service later with chicken which wasn't in the menu. Another passanger received two menus at once. Flight attandants are incompetant"

Cons: "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."

Pros: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Cons: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."

Cons: "Enjoyed the hotel stay on the long layover"

Pros: "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."

Pros: "The food on board was better than average."
Cons: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."

Pros: "The flight attendants are friendly and the entertainment was good"
Cons: "We went through an additional 6 security check points between our connecting flight from Italy, after they said we wouldn't. I understand the precautions flying into D.C., however there was no posting of this, and they wouldn't let us use the bathroom at the airport. Also, the plane was very hot with little air flow. Loud crying children coughing everywhere, fresh air would be nice for the 11 hour flight."

Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."

Pros: "Great entertainment, headphones, booze and food"

Pros: "Crew was amazing, food was incredible, service awesome, awesome airline"
Cons: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"

Pros: "I liked the connection in Instanbul, we didn't have to walk a lot and we didn't have to go through passport check, the connection was short. The flight to tlv was short and comfortable"
Cons: "I bought new suitcase and it arrived to tlv broken"

Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"

Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"

Pros: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Cons: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."

Pros: "New and clean aircraft Kind cabin crew Ontime departure"

Pros: "Food and staff were excellent."
Cons: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."

Pros: "The food was great and the entertainment system kept everyone occupied during the flight."
Cons: "Nothing."

Pros: "Cleanliness, wonderful crew,"
Cons: "The TV on my seat was not working"

Cons: "Terrible service, unhelpful staff on flight and in airport."

Pros: "Limitations to 20 kg when travelling"

Cons: "Check in person said we had an exit row seat; we didn't on either of our flights he checked us in for."

Pros: "My overall experience with Turkish Air was a pleasant one from the time we boarded until we landed. The crew was nice and very accommodating. The food was very good and warm."
Cons: "On the way over, it was perfect, but on the way back, the plane experienced an issue with the air conditioning system. It was very hot for 10 straight hours!"

Cons: "Delay in receiving luggage ,"

Pros: "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
Cons: "Boarding was slow, and my baggage never made it to my final destination from connector"

Pros: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."

Pros: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Cons: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."

Pros: "Food was fantastic. There were no delays. Very enjoyable."

Pros: "Very nice crew!"
Cons: "Very hot in the plane"

Cons: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"

Pros: "The crew is excellent"
Cons: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"

Pros: "Very helpful staff"
Cons: "Entertainment system"

Pros: "Nothing"
Cons: "Stop feeding us bread"

Pros: "I was a nice flight"
Cons: "If was more internment would be better"

Pros: "Loved the available movie collection, as well as the food and the experience overall."

Cons: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."

Pros: "Professional service and on time arrival"
Cons: "Cleanliness of seats, they are a bit dated"

Cons: "Nothing"

Pros: "Our flight got delayed for 3 hours and they where ri rude to us"

Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"

Pros: "Airplane crew were frendly and helpful."
Cons: "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."

Pros: "All was average"

Pros: "Crews was excellent"

Pros: "The seat was good"

Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"

Cons: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."

Pros: "they were friendly and amazing"

Cons: "Very old planes. Poor cleanliness"

Cons: "The seat reclined flat for comfort."

Pros: "The crew was friendly and the seat with comfortable"
Cons: "The crew run the safety video after take off it’s should be before take off .."

Pros: "On time. Hot food."
Cons: "No water bottles available. Food bland."

Pros: "Good food"
Cons: "Flight delayed... Tight seats"

Pros: "Fully flat seats, friendly crew, good food. Excellent price"
Cons: "Dated slightly worn seats"

Pros: "Excellent staff clean plane ."
Cons: "Trip was delayed for one hour ."

Pros: "Not much."
Cons: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."

Pros: "On time .. that was the most important thing for us for the connecting flight... crew helpful... food very good ..."
Cons: "All in alll good experience"

Pros: "Good seats reasonable service and chk in was easy , food is excellent."
Cons: "Very noisy ."

Pros: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
Cons: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."

Pros: "The hotel and the food"

Pros: "Good service on board, better than average food, seat pitch better than average."
Cons: "Late departures, both flights. Incredibly small toilets on 737-800 (CMN to Cairo)"

Cons: "Flight delayed for over two hours"

Pros: "Overnight accommodations and females seated together."
Cons: "Booked too late to get vegan meals."

Pros: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Cons: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."

Pros: "Great service & reasonable accommodation throughout the flight"
Cons: "Trash on the floor but that's on every flight"

Cons: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"

Cons: "Chair wasnt confortable atall"

Cons: "Check in employee playing games on his phone instead of talking to me"

Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."

Pros: "Good service and friendly environment"
Cons: "No comment"

Pros: "The crew was very good. Helpful and friendly."
Cons: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."

Pros: "Everything"

Pros: "Nothing"
Cons: "Delay 2 hours"

Pros: "Every member of the staff was super friendly. Complimentary food and beverages for all meals. Good selection for in-flight entertainment. Provided eye masks, blankets and pillows. Good amount of leg room."
Cons: "I don't really have any complaints! I would definitely use this airline again."

Pros: "Flight was punctual"

Cons: "Sat on hot plane Cairo to Amsterdam waiting for take off"

Pros: "Service was great"
Cons: "Nothing"

Pros: "The boarding time was exact , the flight was relaxing, staff was professional It was really a five stars."

Cons: "Poooooor"

Pros: "No problems. As could be expected. Would do again."

Pros: "I end up upgrading my seats from economy to business class and made a very decision given the length of flight. Service was excellent and food was alright. The best thing were the seats as my whole family got to sleep 5 - 6 hours."

Pros: "Close to on-time departures"
Cons: "The pilots smoked all during the flights and their polluted air was pumped into the main cabin. Then the flight attendants denied that they were smoking, saying that it was forbidden so it couldn't be happening! But I've had this experience on Tunis Air, too. Cabins reeking of cigarette smoke."

Pros: "Nothing much"
Cons: "Lack of entertainment! The screen attached to the chair was broken and no one bothered to see what was the problem!"

Pros: "..."
Cons: "....."

Cons: "My seat (8d) would not recline and the hand rest would not go up."

Pros: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Cons: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"

Cons: "They upgraded me to business since I am gold member"

Pros: "Everything good"
Cons: "Nothing really"

Cons: "Warm beer"

Pros: "MUTTON WAS EXCELLENT"
Cons: "SAME MOVIES BOTH FLIGHTS"

Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."

Cons: "A bag was lost at Ahmedabad airport."

Cons: "The restrooms were not clean and stinky."

Pros: "Lay flat bed was very nice"

Cons: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"

Cons: "Old plane, old movie lineup, tight seating, overcrowded"

Pros: "Seating was comfortable. Plane arrived on schedule."

Pros: "Comfortable"

Cons: "Aircraft"

Pros: "مجال الكراسى"
Cons: "المضيفين"

Cons: "Seat was too tight. No foot rest"

Pros: "Good"

Pros: "All aspects"

Cons: "Everything. They are excrllent."

Cons: "Boarding process"

Cons: "Child screaming for 12 hours straight. No action taken to resolve."

Cons: "No dedicated bus or transport for first or business passengers!"

Cons: "Luggage claim process"

Pros: "Services n hospitality"
Cons: "Washroom maintenance can be better."

Cons: "Was to crowded & bath room facilities are very less"

Pros: "Business lounge was out standing"
Cons: "Small duty free shop"

Pros: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."

Pros: "On time / shedule ahead departure or arrival."
Cons: "Seating arrangement."

Cons: "Middle Seat"

Pros: "Ethihad is simply amazing. Best airways."
Cons: "I would have preferred A380 for the trip"

Pros: "Very comfartable"
Cons: "Internet acess is to expensive"

Cons: "I've never heard of double booking an assigned seat! Don't ever fly with etihad, not worth it!!!!!"

Pros: "Punctual"
Cons: "Nothing not to like."

Pros: "Na"
Cons: "Na"

Cons: "i did not get my luggage yet"

Cons: "Major delay in boarding. Then we had to stop at Mumbai for hours. No clear explanation was made. They didn't provide us wifi, we couldn't reach our families to let them know."

Cons: "All ok"

Pros: "Ample room and privacy provided by the tastefully done seating pod arrangement"
Cons: "Nothing"

Cons: "Wheelchair facility should be prompt. we had to wait for an hour to get it.. Also it is not that spacious.."

Cons: "I did not receive my bag on time. I landed in Bahrain at 9:45 pm and had to wait in Bahrain till 2:30 am to recieve my bag. Where I was supposed to be at home in Khobar by 11:30 pm."

Pros: "nice plane"
Cons: "The gate was closed. people sitting on floor"

Cons: "16 hours flights is too tough for me."

Cons: "Na"

Cons: ".."

Cons: "Policies"

Cons: "Bathrooms became filthy."

Pros: "same as above"
Cons: "same as above"

Pros: "great"

Pros: "Seat was comfortable, had an emergency exit seat."

Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Cons: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"

Pros: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Cons: "Food"

Cons: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."

Pros: "Nothing"
Cons: "Didn’t like anything"

Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."

Pros: "Barely functioning entertainment portal. Average food."

Pros: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Cons: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."

Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"

Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"

Pros: "I was upgraded to first class!"
Cons: "Nothing"

Pros: "The plane is quite comfortable"
Cons: "Boarding and keeping time."

Cons: "Entertainment"

Cons: "I enjoyed the flight and the host were so friendly and kind."

Pros: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Cons: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"

Cons: "Seat didn't recline and I didn't know that at time of choosing a seat."

Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."

Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"

Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"

Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."

Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."

Pros: "Friendly staff."
Cons: "No complaints."

Pros: "Enjoyed this flight; smooth and no problems."
Cons: "The flight was small, so they didn't have a large entertainment selection."

Pros: "This was a good flight; enjoyed everything"
Cons: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."

Pros: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Cons: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"

Pros: "Everything worked like a flight should work from check-in to landing"
Cons: "Food was minimal and rather tasteless, but not a real concern"

Pros: "Easy boarding and extremely friendly staff"
Cons: "No intertainment, not even newspapers"

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "Great job by entire crew"
Cons: "outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap."

Pros: "Crew was fast and friendly. Flight was on time."
Cons: "A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?"

Pros: "The crew is laid back and not fake-polite while not dismissive."
Cons: "No major complaints except punctuality."

Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"

Pros: "The flight was on time"
Cons: "There was no food for vegetarian."

Pros: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Cons: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."

Pros: "Wine selection"
Cons: "Food was just okay in business class"

Cons: "I've taken this flight 6 times and 4 it's been delayed"

Pros: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Cons: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"

Cons: "hospitality"

Pros: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Cons: "See above...the whole experince"

Pros: "Overall it was fine. However there were some downsides..."
Cons: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."

Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."

Pros: "My bags arrived gate agent efficient"
Cons: "The fact there was no such reservation for me from Lusaka to Nairobi"

Pros: "Everything!"
Cons: "Nothing"

Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."

Pros: "Food and service"

Pros: "Wheel chair passengers given priority."
Cons: "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."

Pros: "My travel itinerary was one with long layover times. Thank you Kenya, Airways for allowing the day use of your lounge areas for a fee. Got some sleep, a wonderful Turkey Lunch on Christmas Day, before my connecting flight to Guangzhou. Smooth Short field landing and take off in the 787-8. No rattling sounds during landing and take off so the Plane must have also been new. Kudos!!"
Cons: "Suffered with the unattended toilets. Food for thought, could the toliets on flights be designated according to gender? toilet seat was always covered in sprayed urine( which I wiped clean every time before sitting and using the toilets, made several trips during the 9 hour flight. Hand Soap run out at some point."

Pros: "Good save for the delay."