Cons: "Good flight"
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Cons: "Excellent service !!!"
Cons: "Boarding process, and in-flight entertainment and wifi"
Cons: "Handling flight delay"
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Cons: "Good job keep it up"
Pros: "Attentive crew, good menu"
Cons: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Pros: "Seats are great!"
Cons: "The food options were not that good this time."
Pros: "The crew, the seat and catering"
Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Pros: "Excellent service. Excellent quality of food."
Pros: "Helpful crew"
Cons: "Food quality and quantity Cramped seating"
Pros: "Good food. Great staff and service"
Cons: "I wish there was more seating room and unusually long waiting time for toilets."
Cons: "Screaming children; not the airliners fault"
Pros: "Great flight with good food and crew."
Pros: "I like everything about the flight"
Cons: "Flight was very long"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "Excellent service"
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Cons: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Pros: "Professional courteous friendly and communicative"
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Cons: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "Had a great experience with this flight"
Pros: "service, cleanliness"
Cons: "seats too narrow, but understandable"
Pros: "Stuardess verry nice, exceptional"
Pros: "I liked the crew"
Cons: "My first flight to DOHA was cancelled"
Pros: "Friendly staff not delayed excellent safe travel"
Pros: "Economy treated like first class!"
Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Cons: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Pros: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Cons: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Pros: "Flight was on time"
Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Pros: "The crew was very friendly and everything else was very good and comfortable on the flight."
Cons: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Cons: "Expect more then OK from Qatar."
Pros: "it makes my trip wonderful. Thanks quatar airlines and kayak"
Cons: "All the services and the airport"
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
This itineray had to be cancelled as the connection time in Paris was only 55 min which is below the 90 min required by Paris airport. Nether Chat deal/Kayak, nor Gulf air nor American Air picked on that. I called American Air for unrelated question was then told that boarding would be denied due to the short connection time. This should have been an automatic notification from Chat deal/ Kayak or Gulf air and itinery cancelled. What is the point of inconveniencing the passenger?? The return has still not be refunded. Shame on Gulf Air, very poor customer service for an airline that has so good flight crew!
Greeting BH International Airport, Flight No. GF-2101 From Bahrain to Dammam At 1:35 am. to 2:20 am. Booking reference: WFYQEG I was informed that I will receive my baggage in Dammam Airport, later on I arrived in Dammam and I didn’t get my baggage, they claimed due to my friend Mr. Faisal didn’t show because he left the Airport and drive his own car all the way to Dammam. OK, I get it and I totally respect the system when you don’t show up your baggage get dropped from the flight, but it’s not my fault when i stay in Bahrain Airport waiting for my next flight around 5 hours then once i get to Dammam I don’t receive my baggage, because my friend who’s didn’t show up his baggage was arrived to Dammam airport, and i’m the one who deserve to get his own baggage didn’t receive anything. I think you mixed up between our baggage, the tag on my bag has his name but actually it’s mine and his bag has my name but actually it’s for him, that’s why I received his bag in DMM airport and I didn’t get mine and i was so frustrated. Also here’s the baggage numbers: GF 175011 My baggage wasn’t received GF 175008 His baggage was received and he don’t deserve to receive it because he left the airport and didn’t show up the flight For now i need to get my baggage to DMM airport please or contact me in personal please +966559600495 or this email. Kind regards, Mohammed Sent from my iPhone
Cons: "Was a good experience"
Cons: "Was a good experience"
Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Cons: "If there was no bus to the aircraft."
Pros: "On time flight Good services New aircraft"
Cons: "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
Cons: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "I got a business class upgrade and it was amazing!"
Pros: "Wonderful crew - flight good"
Cons: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
Pros: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"
Cons: "Have to wait along time to get the tickets of the connection"
Pros: "Nothing its was fast and no entertainment in board"
Cons: "Small seat"
Cons: "Was not a fan of the breakfast offered."
Pros: "The 20 yr old A330/200 was decided past its sell by ..."
Cons: "Very poor movie & TV choices. Business class seat very uncomfortable"
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Pros: "Everything went fine, no complains!"
Pros: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
Cons: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."
Cons: "Food was not so great. Could have been better"
Cons: "There was some delay."
Pros: "fast boarding, got the luggage quickly."
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "Noisy and crowded"
Pros: "The food was great the flight crew was attentive"
Cons: "My seats on both flights did not work and I flew buisiness class and expected to be comfortable which I wasn't . On arrival to Kuwait we waited 45 minutes for our bags which were labeled priority."
Pros: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
Cons: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
Cons: "The Food Choices"
Pros: "Food is always a plus (especially compared to the US flights, where hardly anything but a salty snack and a drink are included with the flight)."
Cons: "I was confused about which check in counter to go to - I purchased my ticket through Oman Air, but they could not find my reservation at the check in counter.... they suggested going to the Gulf Air counter, where I was able to successfully check in."
Pros: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."
Pros: "Not much."
Cons: "Buses took ages when boarding and disembarking."
Pros: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
Pros: "Nothing at all"
Cons: "Attitude of staff at Gulf Air in Manama is rough and don't extend any assistance. Flights delay is very common.....too bad. Will never ever choose this poor Airline again."
Cons: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"
Pros: "Everything went well."
Pros: "The food is horrible."
Pros: "Service in the plane"
Cons: "The crew at the check in were mean... bizarre regulation that don't apply to any other airline. Refuse to give a wheelchair for an elderly claiming she has to book it in advance.. what if the person broke their legs that day??? None sense. And the baggage regulation are just not clear and confusing."
Pros: "More selection where you can pick and choose your tv shows or movies."
Cons: "Entertainment selection was poor. Only have a few selections on board for a 10 hours fight. Need more movies. Food was okay, didn't get to choose what meal to eat."
Pros: "Flight got delay from 1750 boarding to 2025 boarding... gate got moved twice."
Cons: "The flight delays from Manama to Doha and Manama to Manila."
Pros: "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
Pros: "Very smooth flight and excellent service"
Cons: "Bag lost in Bahrain"
Pros: "We where on time and it was very nice smooth landing BZ"
Cons: "Gulf air washed their hands off us. Shame on you Gulf Air. I will die before I ever book a flight on Gulf Air again in my life."
Pros: "It was as expected satisfed"
Pros: "Staff was efficient and pleasant. The food was excellent and nicely served."
Cons: "The lie flat seats were narrow and not very comfortable."
Pros: "It’s OK"
Cons: "Need improvements"
Pros: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Cons: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"
Pros: "Crew were very pleasant"
Cons: "They upgraded me to business since I am gold member"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Cons: "Crew was a little rude"
Pros: "Vegetarian meal."
Cons: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Cons: "I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight"
Cons: "Boarding process very delayed and we tired in this journey"
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Pros: "The aircraft , the cleanliness and the hospitable staff"
Cons: "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Pros: "Customer service very good"
Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Pros: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Cons: "Same food both time! All mixed! No one passes water or pick up trash"
Pros: "Again, excellent flight crew."
Cons: "Nothing to dislike."
Pros: "Good movies"
Cons: "Horrible food and beverage service as mentioned above"
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Cons: "I was teared very bad while in Cochin Air port. over weight, was the issue, well I told them let me remove some stuff to reduce the weight. They didn't allow me to do that, made me to pay 200 $. didn't worth it . I was ready to throw some stuff in the trash.staff at Etihad Counter was arguing and show no professionalism end of the journey found my 2 pots were broken. Crew was nice ."
Pros: "That they changed my seat to emergency row seat free of charge"
Cons: "Staff are rude ..they wake u up roughly to offer u food.. that was crazy .. too many announcements .. they stop the entertainment system 45 min prior to landing"
Cons: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Pros: "Nothing special"
Cons: "The flight crew was rude."
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Cons: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Pros: "Perfect from start to finish. A beautiful experience."
Cons: "Nothing-everything was amazing on this flight. We boarded a little late, but made up the time during transit. Ground staff in Perth airport was excellent."
Pros: "Everything from crew to food"
Cons: "Having stand online to check in again/"
Pros: "The crew was rude. And did not answer when called upon."
Cons: "Nimah... I believe her name was. The stewardess for my area. Row 81k"
Pros: "In flight service and amenities"
Cons: "Long layover"
Cons: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."
Cons: "I couldn't sleep on the plane."
Pros: "Overall great experience."
Cons: "Food was not so good."
Cons: "Going to Cairo my luggage was delay in Abu dhabi and the luggage service at Cairo airport was the worst i have ever seen in my traveling live it took one day for my luggage to arrive to Cairo and it Came wet and everything in side was wet and they give me PH# to compliance never answered i West one day just chasing my luggage i will never advise anyone i know to fly Etihad bad bad experience never Again"
Cons: "The food was lacking. Even though it's a short flight they could have offered more than a muffin and a yogurt."
Cons: "No proper entertainment on board which would have been fine if the cost of the flight was less.. but considering other airlines provide better entertainment for the same route and less expensive tickets makes its not ok."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Liked the staff in the hotel and the official who accompanied me thru Abu Dhabi airport."
Cons: "Had to stay few hours in nearby airport hotel which was not up to the standard I hoped. The connection to other airlines ( for my new boarding pass) was very confusing. I had to get out of LAX to go to AA terminal for my connecting flight to SFO. Then again I had to take an airline transport bus to go to my desired gate."
Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "The crew was attentive and genuinely friendly / helpful."
Cons: "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Pros: "the journey, staff and overall experience"
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Pros: "Timeliness of the flight and communication from the flight deck."
Cons: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Pros: "Nothing specific..."
Cons: "I know this sector is can be tough on the crew... But got a very routine service with not much eye contact... For my coffee was given one sugar/creamer... Before I could ask for another the steward moved away... Didnt bother to check if I am fine...., Also, they ran out of water around landing time :( Entertainment was not available until after 10 or 15 mins take off and cut 10 mins before landing... Felt like second class..."
Pros: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
Cons: "I didn't like they seperated me and my friend with different seat assignments."
Cons: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Pros: "Nothing special."
Cons: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Pros: "Nice cooperative crew & fairly comfortable seating"
Cons: "dont know"
Pros: "The staff on board was very friendly, warm."
Cons: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Pros: "Crew was okay and seats were comfortable"
Cons: "Food and boarding"
Pros: "Flight was canceled without notice"
Pros: "Smooth trip"
Cons: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
Pros: "Crew, and timing of flight"
Cons: "Improving the food and beverage selections."
Pros: "Everything was excellent ."
Pros: "The seat was comfortable"
Cons: "The food"
Cons: "Earlier notice of the 1 hr delay, compensation of the delay, onboard entertainment,"
Pros: "Crew is great"
Cons: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
Pros: "Great crew and staff. Great service"
Pros: "Coffee was excellent."
Cons: "My luggage could have been on my same flight. There were 3 notifications about the flight being delayed for no reason. A computer glitch delayed the flight from departing as the crew had to manually check the passenger manifest. We arrived late into Jeddah and almost missed our connecting flight."
Pros: "I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat."
Cons: "Pretty much everything was excellent."
Cons: "My flight was great"
Cons: "1- seats selections. 2- meals 3- arrival procedures."
Cons: "Baggage weight allowed total of 22kg is too low compared to other airlines."
Pros: "Everything about the flight"
Cons: "Boarding, food, seat comfort"
Pros: "I love the way it was mostly empty and I got to sleep more"
Cons: "Kind of like everything"
Pros: "The flight attendants were very helpful."
Cons: "Nothing wrong during this flight."
Pros: "I do not recommend anyone to use it."
Cons: "Airlines Airport Employees are unprofessional, rude and untrained. Playing Quran on the Airplane!"
Cons: "To summarize. First the transit area is crowded and very small The transit airport is only for Saudi airlines , they have only one lounge which is not supporting any Visa card ( means if your Visa card allow you to enter for free lounge you will not find it case it will be in the main airport which they will not allow you to go their and if you want to enter the only lounge their means you must pay or to be alfursan member ) . Second when we enter the airplane and when we reach the runway the captain announced (We have technical problem and we will go back to the gate to fix it) . We stayed 2 hours plus in the airplane then they said we fix it and we will start our journey now . Third :When I reached cairo airport sound 3:30 am , i didn’t find my only bag :( Not only me , around 15-20 passengers had same issue . We went to the counter and they said it’s usually happens in Saudi airlines in the busy season , I was shocked , then he said wait for the next flight case they put some bags on it , I have no choice except waiting case it’s my only bag and everything is in it . But unfortunately after waiting in the airport till 7:30 am I got nothing , they took my number and they give me document that I have a missed bag and they will contact me within 48 hours to update me . I was planing to travel out of cairo but I couldn’t case they said i need to be in cairo if I want the bag to be delivered fast . So I waited till they call me again around 4-5 pm the delivery company told me that they have my bag , I was surprised that they remove the plastic packing ( which we keep it for safety ) and they said case it’s needed to be removed before entering in the X-ray , more over the delivery company ask me to meet them around the airport and I reached before them ( the funny thing , they reach to me through public transportation) what a careless!!!"
Pros: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
Cons: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
Pros: "Much better than the going ttrip"
Cons: "Food is bad and scanty"
Pros: "The crew was very nice"
Cons: "The food"
Pros: "The customs at the end were exceptional. We have never made it thru so fast. Things have been improving at the South Terminal of Jeddah airport."
Cons: "No alcohol is served:("
Pros: "Seat was broken and food was not good"
Cons: "Food and sear"
Pros: "The flight crew was very helpful to our family. I wish their boarding process was as customer friendly or competent."
Cons: "The flight was late, there was minimal information provided from the boarding attendants, and the boarding process was one of the most disorganized I have seen as a frequent flyer."
Pros: "I want to thank everyone for the great service and for the support I got with my back pain situation, everyone was very helpful and they did very good job"
Cons: "I liked everything, was very good experience , I was surprised how everyone took good care of me and my needs, they made my long trip less painful"
Pros: "Nothing as usual."
Cons: "Flight was 40 minutes late at departure airport. Missed up all the luggage in destination airport. Waiting long time for bus shuttle to come at the airplane."
Pros: "The TV was not working, I had to change my seat to get to one worked, they worked with me fine, but even the second option was not perfectly good"
Cons: "Food was ok, I think you guys can do better, it was not enough"
Pros: "Service food and punctuality"
Cons: "Jeddah terminal was one of the worst. There was no WiFi service at the terminal. In flight Service was ok. Bathrooms were terrible at Jeddah airport."
Pros: "Excellent flight and service. Best value for business class"
Pros: "The flight boarded early and the process was very orderly. The plane was spacious, new, and had good in flight entertainment."
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Cons: "Need more variety of types of music"
Pros: "Food was okay"
Cons: "Bathrooms were dirty. Not enough water offered. No headphones offered. Movie monitor was broken"
Pros: "maybe the prayer area"
Cons: "no variety of the food. noisy cabinet. I feel not safe."
Pros: "They are very strict over the luggage weights which make feel very bad from the beginning of the trip"
Cons: "The way they treat passengers"
Pros: "Clean and ok. High quality seats, sheets and entertainment systems. Food is ok too."
Cons: "Boarding: should give priority to those with constraints ( kids, laggage, ...etc) we had a baby with us, and couldn't get appropriate seat close to the crib hook."
Cons: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
Pros: "keep up the good work."
Pros: "Excellent service. great food."
Pros: "The staff were extremely helpful"
Cons: "They should have more updated Bollywood movies.Jeddah airport was appauling.No duty free,no wifi,toilets were filthy,overcrowded.Will not travel via Jeddah again."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Cons: "The flight is delayed for two hours"
Pros: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Cons: "just give me a simple way to change my flight"
Cons: "Schedule. Crew"
Pros: "The Crew members especially Magid"
Cons: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Cons: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Cons: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Pros: "Bad experience with flynas"
Cons: "Saudia airplanes much better. This is the last time with flynas."
Cons: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Pros: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Cons: "delay flight and rent another craft lion air !!"
Pros: "So good everything was okay"
Cons: "1 hour waiting for customer service to answer the call"
Pros: "We arrived before time"
Cons: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Cons: "Was so hot and delay as usual with flynas!"
Pros: "Fast flight reached before time"
Cons: "The boarding time"
Pros: "Business Class is very comfy."
Cons: "Food quality. Number of business class seats."
Cons: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Cons: "not delaying 2 hours"
Pros: "The flight arrived 30 min earlier than the scheduled time."
Cons: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Pros: "The crew was very rude. They were not helpful at any stage."
Cons: "Crew members should be trained properly about how to be nice in dealing with passengers."
Pros: "Departure was on time. Riyadh airport had good facilities."
Cons: "During boarding, the line was held up moving passengers around. At Jeddah airport, stairs are hard for children and elderly."
Cons: "Late departure and messy airport at jeddah"
Pros: "Not anything really"
Cons: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Pros: "As mentioned above"
Cons: "There was no pillow on the flight and the hostess was rude"
Pros: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Cons: "Ethihad Needs to train their employees."
Pros: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Cons: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Pros: "Timing and convenient. No stops Professional crew"
Cons: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Pros: "Flight late about 30mihutes no explanation"
Pros: "Wide seats in the business, very cooperative attendances, departure and arrival on time, clean cabin and professional captain and crew."
Pros: "Very punctual"
Cons: "Everything was fine, I didn’t order any food so can’t join dge"
Cons: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Pros: "Craw are professional"
Cons: "No entertainment"
Cons: "Flight was delayed by 6hrs"
Pros: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Cons: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Pros: "Hi they said they didn't even saw my ticket inside they r system I'm very disappointed with buy the ticket that happened for me last year and this years too"
Cons: "No entertainment Untrained crew Lousy chair"
Cons: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Pros: "Boarding at the airport was really poor. The flight was delayed for almost an hour."