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Comfortable flight

No food

Easy check-in with great allowances for hand baggage and checked baggage.

Flight was delayed slightly but probably not the fault of the airline.

On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred.

Nothing

As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case.

Staff, flight attendants, aircraft and most importantly the flight itself.

check in was very slow

Russian stewards and stewardesses are just so kind. Responsive to my requests.

Nothing

Вылет Вашего рейса SU1835 14.10.2018 перенесен на 11:30, звоните +74952235555. Your flight SU1835 10.14.2018 is carried over to 11:30AM, call +74952235555 It’s about 6 hours. My next flight transfer has been lost...

Some of the flight attendants are nice

No Wi-fi as promised to complete my work. Food was ok

تم الاعتذار عن تقديم الكافيه

Overall it was an ok night flight. language handling.

Delays with taking off, arriving late. No entertainment.

I was not permitted to board at check-in since this booking had a domestic transfer and a visa was required. I would not have chosen this ticket if that was clear in advance. I was told at check-in that my only option was to make an expensive last minute change to the ticket.

Not much. The plane didn’t fall apart? I wasn’t poisoned?

The seats barely recline, the food is heated garbage, the movie options are few and stale, the flying and landing were amateur-level and vomit-inducing, and the service is curt at best.

THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT.

RAN OUT OF MAIN DISH (ATLEAST ONE)

The staff is very accommodating and the meals served on board were good.

CREW WAS VERY GOOD AT THEIR JOB

WEBSITE FOR CHECK IN WAS A BIT CONFUSING

All baggage cost 60 E at the airport. No food at all

Ther baggage policies are a Ripped off There is no customer service whatsoever. And the company is a predator, Praying on you to take money out of you,

I didn’t like that when I bought the ticket that says that it’s include baggage, on the way back from my trip in the airport they say that it’s including the baggage just the first way and not both ways and I would have to pay a ridiculously high amount for a suitcase to take my suitcase back homeb

Nothing! It was terrible

Service. FOOD IT WAS SO DIRTY! FLY ATTENDANTS DIDN'T DO ANYTHING ! FOR 10 HOURS OF FLIGHT THEY DID NOT OFFER EVEN WATER You have to look FOR them They're was sitting and reading books Never ever again I will fly by this airline I forgot TO mention about extra money for seats and check in

Crew, hospitality, proffesionalism.

Tiny seets, unfitted to any growed man, absolutely ridiculous. Stuff on registration desc are rude and not interested to your needs.

Very nice flight and very comfortable with extra leg room

None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay.

Comfortable seats

Can improve food.

Change to HiFly plane - noticeable difference in most aspects

Everything

The 20 yr old A330/200 was decided past its sell by ...

Very poor movie & TV choices. Business class seat very uncomfortable

Service. Crew - the on board "chef" was particularly attentive.

IFE very limited. Take a good book - or two. Old A330, but well maintained.

Nothing

Boarding, crew, seating, bus gate

No vegetarian option Bad boarding procedures, no one gets direction and it was very slow

Rwanda Air is the best

Landing at Kigali was bit rough

The crew members are very polite and professional

The food is not very nice, the drink is don’t taste so great either . The airline seats are too small

THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!

Food, staff, flight

Cabin luggage limit, too long layover

All the teem all the services

My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag

Food

Seat is not comfortable.

Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport.

Everything was ok

With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much

We got to our destination.

There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own

Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all.

Cabin crew very friendly

Good food and great crew!

Being 6'2" is the worst when traveling economic.

Charged airport bag checking price even thought I had checked in on line for half the baggage check in fees. Added $120 to the fare

I arrived safely and on time

Audio plug for my seat was broken, but I slept so it worked out Kay.

Comfortable airplane , good food, nice staff

All good

Crew exceptionally nice

Can’t turn off the screen

Entertainment choices, comfortable seats

Punctuality. Direct flight from Prague to Madrid.

Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat.

loved the atitude of the crew, the plan is relatively new but 4not enough place even to move

The food

Lost my bag

Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew.