It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
I liked the cleanliness of the flight, my check in bags got loaded into cargo for some reason and I had to wait over 30 mins for them to arrive becuase a thunderstorm hit and they people in charge didn’t want to drive the cargo section over in a thunderstorm.
information guide where to go next gate.
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Cons: "Raise the cabin temperature"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Cons: "Flight way too cold"
Pros: "Great crew and cabin!"
Cons: "Meals were just ok"
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Cons: "Food could have been better."
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "Excellent service, made a very long flight very pleasant and enjoyable."
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Cons: "Excellent flight service no"
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "Great service and very very comfy"
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Pros: "Excellent attention to service and comfort."
Cons: "Outdated Cabin Fit Out"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "The crew on this flight we amazing had a great flight Thank You"
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Cons: "one of the oldest planes i ever used"
Pros: "everything are okey"
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Not much turbulence"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "Attendants are always nice, flight is always smooth."
Cons: "Extremely cramped flight in regular Economy."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "got us there, efficient and effective crew."
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Pros: "Veruy efficient"
Pros: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Cons: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
Pros: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Going to India from Houston flight delay 2.5 hr Tight connection 2 hr at Doha to Chennai. But the crew waited for the US passengers. International flight both ways drinks are restricted / limited. Whiskey they give only one shot. Sour throat and cough little more could have been better. Totally they limit on hot drinks.
Q Suites much better than standard business class.
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
I book every time Qatar when I m going to india because it’s good service nd cheap tickets
They did not let my uncle fly at all
Pros: "I really loved the food and the attendants were super friendly and helpful"
Pros: "So so"
Cons: "More care and warmth"
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Pros: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Cons: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Cons: "Excellent service !!!"
Cons: "Quatar is the best"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "Amazing except for the entertainment it was horrible"
Cons: "Entertainment system , 6 hours flight without entertainment is tough"
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Pros: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Cons: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."
Pros: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."
Pros: "Staff was outstanding"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Cons: "Flight was delayed for 4 hrs"
Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Staff were professional, food was good and seats were comfortable."
Cons: "The trays of water could come around more frequently"
Pros: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Cons: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "Portion of the food"
Cons: "More food for long flight"
Pros: "All was good service, seating comfort and food.."
Cons: "Entertainment content can be more popular in terms of film and television programs"
Pros: "Everything was as expected. .sevice, food and seating was good not cramped. ."
Cons: "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
Pros: "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
Cons: "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
Pros: "seats and airplane are in superior state"
Cons: "the food and boarding"
Pros: "Yes indeed. Polite and listening."
Cons: "Snacks at the beginning, dessert, and inflight duty free."
Pros: "The crew were very good and attentive."
Cons: "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
Pros: "They are friendly and able to be approach when we have"
Cons: "The flight was new."
Pros: "Service, food served."
Cons: "Economy class legroom is too tight and not comfortable."
Pros: "I Like The Flight is On Time"
Cons: "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
Pros: "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
Pros: "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
Cons: "Change to HiFly plane - noticeable difference in most aspects"
Pros: "Very nice flight and very comfortable with extra leg room"
Pros: "No problem"
Cons: "Service can b warmer"
Pros: "No problem"
Cons: "Service can b warmer Practically no entertainment, just a common screen"
Pros: "Crew were ok"
Cons: "Delayed Not enough blanket Seat angle too upright, not comfortable"
Cons: "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
Pros: "Their Dreamliner plane is spacious, well fitted, not cramped."
Cons: "Unable to listen to movies with their headphones - too much static"
Pros: "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
Pros: "Comfortable seats"
Cons: "Can improve food."
Pros: "Entertainment is very up to date Crew striving to help Nice all in all"
Cons: "Boarding usually late"
Pros: "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
Cons: "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
Pros: "Friendly crew, always available and happy to help"
Cons: "Boarding was late"
Pros: "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
Cons: "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
Pros: "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
Cons: "See above. Aircraft not ok for busy sector. Eg A330 required"
Cons: "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
Cons: "airplane is a little bit old."
Pros: "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
Cons: "I was sitting around a lot of families with kids"
Pros: "The crew was really friendly and helpful"
Cons: "I didn’t like nothing"
Pros: "We were in transit and I checking-in was orderly. Grateful for friendly crew."
Cons: "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
Pros: "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
Cons: "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
Pros: "Gave me aisle seat, great service"
Pros: "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
Cons: "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
Cons: "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
Pros: "The cabin crew were very friendly, organised and polite."
Cons: "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
Pros: "The cabin crew were very friendly, organised and polite"
Cons: "The layover at Brunei airport was a little boring as there's not much to do for three hours."
Pros: "Best crew I have ever had"
Cons: "Leg room is too small."
Pros: "Crew are just the best"
Cons: "Boarding was disorganised, excellent service otherwise."
Pros: "They were able to accommodate my request to move to an aisle seat"
Cons: "Sticklers for luggage weight and the plane was small"
Pros: "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
Cons: "BYojet shouldn't be with Kayak get rid of them."
Pros: "Short and sweet flight."
Cons: "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
Pros: "The food!!!!"
Pros: "Service with a smile. Great manners."
Cons: "Nothing. Great crew, food, flight."
Cons: "Everything was good except for the food. It was average"
Cons: "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
Pros: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
Pros: "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
Damaged all luggages Lost one luggage Bad food
The crew were very friendly and smiling all the time.
Pros: "Great crew!"
Cons: "I would’ve like more desert options."
Cons: "Boarding & deplaning for Business class should be priority. Baggage claim also should be priority. Currently there’s no difference between business and economy classes"
Pros: "On time and quality of food"
Pros: "The crew was very professional and the coffee was great."
Cons: "Boarding was unorganized and late, the bus drive to the plane took 15 minutes to get to, the seats and cabin looked old and frayed, the flight departed late, one of my luggage did not make it to my destination. This is the worst airline I have traveled on."
Cons: "The actual boarding started only 15 minutes before departure, and the flight was 30 minutes late on take off. However, the captain made up the delay and we arrived 15 minutes before scheduled arrival time."
Pros: "Take off was on time. Food was good. Crew was professional."
Cons: "They way of handling it, I had no choice but to use Saudia(domestic flight)"
Cons: "1- seats selections. 2- meals 3- arrival procedures."
Pros: "The aircraft and crew was ok..overall"
Cons: "The jedah airport is to small, somany people..hard to find tge nice place to wait..since my transit iss 4.5 hr ...need more woman toilet.. i am abit worry about my back..cos my transit is 10.20 in there hope i can find a nice place to sleep"
Pros: "Seating and entertainment"
Pros: "* On-time departure. * Food portions. * Fight seat comfort."
Cons: "* service speed."
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "Ease of booking and pricing"
Cons: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Pros: "Crew and priority boarding with kids"
Cons: "The flight was delayed 4 hours and the arrangement for luggages not ok."
Pros: "Crew food overall everything"
Cons: "The airport and security in Jedda not organized excellent"
Pros: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
Pros: "It was on time"
Cons: "They left my bag at riyadh when i was coming into Dubai. Then no call the next day to say it was ready- i had to call to learn it was at customs. Went to customs and no explanation no apology. Saudi airlines didn’t call me. Next on my way back, that Jeddah airport was the dirtiest I’ve ever been to. Not to mention the racist way I was treated by their crew who for no reason, despite my very early check in was made to sit in the middle seats next to the toilet. I will never ever fly Saudia again and will tell my many friends and family never to use them too!"
Cons: "Seating was tight and seat was fixed in upright position! Seat does not recline. Rough landing!"
Cons: "The hostesses in the my cabin (our seats were row 55) were extremely cery rude. One of the aged one litteraly acted like she was my mother in the sense of bossing around. They were not attentive to when people called them and they were really very rude to almost everyone that asked them for help. I had a 3 yr old who got tired of sitting so i took him around and took him to prayer area when no one else was there, and they came in telling us that it was not safe and i told them that he just wanted to walk around and we just got here iw will go in 2 mins and they were like no sorry its not safe, something with ocygen and everything and i was like if i pray here then it wudnt be dangerous? And they were like ur baby wont be here. Why in the world will my baby stay at his seat when his mother is away. And then I was really sick that day which is why i was drinking alot of tea that i do not even like, i was only drinking it bez it was hot and they were giving me attitude giving the tea. Also one time they did not have the tea so i asked them to give me hot water and one of them said u have to wait 5 mins when we start serving and at that time i really thought she just did not wanna give it yo me because they were just being mean. I did not know tht genuinly they were refreshing everything, so one of them brought me boiling hot water and then cane 5 mine later with food and taunted me that you did not finish your water. For heavens sake I was not gonna drink boiling hot water, i was waiting for it to get to the level ehetr i cud drink it. Overall extremely very disappointed"
Pros: "The flight crew was very helpful to our family. I wish their boarding process was as customer friendly or competent."
Cons: "The flight was late, there was minimal information provided from the boarding attendants, and the boarding process was one of the most disorganized I have seen as a frequent flyer."
Pros: "Praying Area onboard"
Cons: "However the food was good, only two small meals about 10 hours apart!!!"
Pros: "On time, comfortable, smooth landing, drinks and snacks served."
Pros: "On time Comfort"
Cons: "Use bus to transfer passengers from terminal 1 to terminal 5 and the same thing when u return back .. 45 m waitting for our stuff . there is no more space from Imegration and custom ."
Cons: "Transit in jeddah was bad.."
Pros: "Entertainment is okay but can be better"
Cons: "Lie flat bed was uncomfortable"
Cons: "Food, service, entertainment n service was pathetic n I will not recommend Saudi Airlines from Riyadh to Pakistan"
Pros: "Good timing, boarding and flight services"
Cons: "Everything was ok during the flight but would like to arrange for driver services after landing in Madina through Saudi airlines"
Cons: "My flight was changed to a 10 hour layover in Jeddah after a night flight. The transfer waiting area is too small and there is not even wifi in the whole airport. I got food poisoning the day after my flight too! There was no personal entertainment available on my second flight."
Pros: "Service food and punctuality"
Pros: "-too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
Cons: "-We left Canada late One hour -The crew needs to be PLEASANT (smile) and act professional -No eye sleeping shade distribution -No Sky Sales Boutique -New headphones are low quality-too much noise -Fresheners and lotions were put very late in the washroom -They do not have enough chicken in the lunch meal, nor enough eggs in the breakfast meal (they gave me chickpeas all along) -Too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
Pros: "The seat in Y class was comfortable. The boarding started on time."
Cons: "The cabin crew were mostly atrocious! I asked for something like THREE times before they brought it to me. (Granted I patiently waited for a while between each interval of asking again). The male cabin crew at boarding was like a statue; didn’t smile, barely greeted me & was rude later on in the flight when I asked him for headphones! The food was disgusting! But the female cabin crew who brought me my special was nice after she couldn’t figure out which special meal was mine. The cabin crew overall seemed disorganized. However, a male cabin crew named Munir was nice. I flew on SV 302; CAI-JED."
Pros: "Was able to see something on public display screens, but no audio"
Cons: "No sound or free WiFi"
Pros: "Overall, service was very good"
Cons: "there is no entertainment Also, regarding airport in Riyadh AUH make sure to verify your gate number. I don’t think they put it on boarding pass"
Pros: "Really nice crew."
Cons: "Baby! It was tight. Very little wiggle room and the seats were super uncomfortable. Thank my lucky stars I only had to endure the flight for 2 hours or I don't think I would've made it."
Pros: "Crew members behavior."
Cons: "This airline is not spending enough on customer services . They have low quality food and cheap drinks. My flight from Dhaka to Riyadh in Saudi Arabia was an 6 hour flight during the flight I get hungry and I asked cabin crew members to Have some snakes unfortunately they replied me we dot have any meal we only have some snakes. It was horrible experience for me to stay hungry. I was traveling business class and I asked them to have some drinks but they told me we don’t serve any alcohol. No food No alcohol No good music I will not suggest anyone to board this airline."
Pros: "The crew was very nice, TV monitors were nice and the plane ride was comfortable."
Cons: "No alcohol served on board (for those of you that like a night cap to sleep on the plane)"
Cons: "The flight delayed more than 2 hrs which is lead to miss the next flight."
Pros: "Treatment of the Crew"
Cons: "Small airplane, food there is no entertainment ."
Cons: "They are always late"
Pros: "Nothing was good about this flight"
Cons: "The flight was delayed to next day. It was a mess"
Pros: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
Cons: "Overcrowded plane and filthy toilets."
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Want to have a USB charging port on a seat"
Cons: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Improve on the congestion of DVO"
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Cons: "Its a cheap airline.what do u expect?"
Pros: "The plane"
Cons: "Be ontime"
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Cons: "I had the fattish person next to me who had most of his body in my seat."
Cons: "The delay of my flight was not acceptable."
Pros: "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
Pros: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
Cons: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Pros: "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
Cons: "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
Cons: "I didn't like everything"
Pros: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Cons: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Cons: "Very uncomfortable seats."
Pros: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Cons: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Pros: "The crew"
Cons: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Cons: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Pros: "Landed early"
Cons: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Cons: "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
Cons: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Cons: "Flight time was changed from Sunday 6pm to Monday 4am! No space between rows on the flight to Singapore, EXTREMELY incomfortable!"
Pros: "Flight was ahead of time. Friendly crew."
Cons: "Horrible experience.. Will never fly this airline"
Pros: "The price"
Cons: "3 out of 4 flights were delayed by 2+ hours"
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Cons: "Seats are uncomfortable"
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Pros: "We boarded the plane just on time. I wasn't expected ot would be that food."
Cons: "We landed pretty late. ETA was 11:25pm. We landed almosg 12midnight."
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Cons: "Our flight was 1 hr late!"
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Cons: "One of the tightest legroom. Said they were giving out sim cards but never got one even after asking for one. It was ok that we didn't get one but not ok that 2 crew members said they will get us one and never did. If you don't have it, just honestly say you don't have enough. Or just don't offer it in the first place!! No drinks... not even a glass of water without having you pay for it."
Cons: "The gate on our boarding pass initially indicated E4 and it was changed to E2 without any notification. The gate was not manned by any airline staff and only the assigned gate had bathrooms. Basically, you have to hold your bodily functions in the general waiting area at the Jakarta airport. Flight was supposed to depart at 12:30pm and a gate change was announced at midnight. We had to move to another part of the terminal, Gate D6 I believe and had to go through security check again. Another badly managed budget airline."
Cons: "In addition to lack of communication of any updates from the staff"