Find cheap flights to Sri Lanka

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— Sri Lanka
16 Jun — 23 Jun1
Return
1 adult
Economy
0 bags
From?
To?
Thu 16/6
Thu 23/6

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Latest Sri Lanka Flight Deals

Best return prices found by our users on KAYAK in the last 72 hours

MOST POPULARColombo
2+ stops from AED 1,315
Direct from AED 1,429
Direct from AED 1,517
Hambantota
2+ stops from AED 1,965

Good to know

Low season

October

High season

July

Cheapest flight

AED 617

Average price (return flight)

AED 1,366

Good deal (return flight)

AED 271

Good deal one-way

AED 163
Best time to beat the crowds (3% less expensive on average)
Most popular time to fly (10% more expensive on average)
Flight from Abu Dhabi Intl to Colombo Bandaranaike Intl
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to Sri Lanka

  • Looking for cheap airfare to Sri Lanka? 25% of our users found tickets to Sri Lanka for the following prices or less: From Abu Dhabi AED 509 one-way - AED 914 round-trip, from Dubai AED 787 one-way - AED 1,713 round-trip, from Sharjah AED 840 one-way - AED 1,724 round-trip
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be June, July and August. The cheapest month to fly to Sri Lanka is October.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Sri Lanka flight deals.

FAQs - booking Sri Lanka flights

Top 5 airlines flying to Sri Lanka

Scores according to KAYAK customer reviews
8.2
Qatar AirwaysOverall score based on 11525 reviews
8.3Boarding
8.2Comfort
8.6Crew
8.3Entertainment
8.0Food
Airline reviews

Smart and friendly staff

Read more about Qatar Airways

Smart and friendly staff

Movie choices were very limited and old

it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.

I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.

The crew is horrible. Especially at the ticketing and checking counter. Very irresponsible, lazy and no emphathy.

I changed the flight

Pros: "No distance between passengers (covid)"
Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Cons: "Nothing"
Pros: "Crew was amazing"
Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Pros: "Business class is the best"
Pros: "Very attentive and efficient"
Pros: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Cons: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."
Pros: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Cons: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Pros: "Great"
Pros: "Own entertainment device"
Cons: "No snacks"
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "God was good. Staff was efficient"
Cons: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Pros: "had a whole row to myself and the food was very good"
Pros: "Dreamliner"
Pros: "Service and food"
Cons: "N/A"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Cons: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Pros: "Nothig"
Cons: "Everythingv"
Pros: "Hospitality"
Cons: "NA"
Pros: "Everything"
Cons: "Nothing"
Pros: "All Qatar employees were friendly and helpful. A great flight!"
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Pros: "Ok"
Cons: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Cons: "Luggage was lost"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Cons: "So far nothing."
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Pros: "The crew was very friendly and everything else was very good and comfortable on the flight."
Cons: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
Pros: "Almost nothing"
Cons: "Price"
Pros: "Food and drink options. Courteous."
Cons: "Smells from others"
Pros: "We liked how attentive your crew members were"
Cons: "The flight we took out from Doha to India was a bad experience the boarding was not handled well and the crew in that flight were not attentive."
Pros: "Good boarding. Nice flight attendants."
Cons: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Cons: "Seats were bunched up together with cramped up leg room."
Cons: "The flight was delayed, i had only 2 hours connection in Chicago for an international flight, they asked passengers to NOT panic and do not ask if they didn't call a passenger name. They will call passengers who would miss thier connection for accommodation otherwise you are safe. Unfortunately I didt ask since they didn't call me, when I reached the gate from Chicago, it was closed."
Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Best Airline and services"
Cons: "Best Airline and services"
Pros: "Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average."
Cons: "Plane had an awful smell upon entry. This was on both legs of the journey."
Cons: "No"
Pros: "food"
Cons: "spray"
Pros: "Nothing"
Cons: "Need better training."
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Pros: "Crew was excellent as always with the Sri Lankan hospitality."
Cons: "It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating."
Pros: "They lose my luggage"
Cons: "They loose my luggage"
Pros: "Boarding"
Cons: "Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel."
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "The staff was very helpings ."
Cons: "The way they are Waigh the luggage was like weighing gold."
Pros: "Super on time"
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "Good"
Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "None"
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them."
Cons: "There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough."
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."
Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."
Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "Like fying in the dark ages. Our first leg crew did a great job and offered first person information about what not to miss on our tour. Pretty much everything else went from bad to worse!"
Cons: "Our bags got lost on arriving flight and in this day of advanced technology and airport security, no one could even tell “where” our two pieces of luggage was located for 4 days. Needless to say our one time trip to Sri Lanka didn’t happen the way we planned."
Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort and the in flight entertainment with a good choice of movies and entertainment."
Pros: "Crew are very polite. Fast response."
Cons: "Entertainment for movies no so much update."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "Business class makes all the difference. Service excellent."
Cons: "Gate area. Flight delay due to air traffic issues. Use of remote gate stand at Colombo."
Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "Nothing"
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"
Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Pros: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."

The flight was a transit and I had my boarding pass from the departure. I have talked to the check in person to set me up close to my family seats and ended up with my wife in one seat, 3 years old son in different seat and myself on different seat. very disappointing and overwhelming.

all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.

New aircraft, new and modern. Crew could be a little more smiling.

Cons: "Pillows for everyone and warmer temperature"
Cons: "Veg Biryani instead of pasta plz"
Cons: "Was a good experience"
Pros: "The crew were really nice"
Cons: "Entertainment is very limited."
Pros: "New & clean aircraft"
Pros: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
Pros: "Wheel service was excellent"
Pros: "Wheel chair service was excellent"
Cons: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Pros: "They are not as bad as their reputation states"
Cons: "Gulf air staff at cairo airport refused to give me the boarding pass of the 2nd flight while i was returning from cairo, while in dubai they gave me both boarding passes Although i told them the layover is under an hour Luckily bahrain airport accepts mobile check in and i barely caught the flight"
Pros: "Nice flight"
Pros: "Short and sweet."
Cons: "The flight should be on time and not late."
Pros: "Nothing"
Cons: "Nothing"
Pros: "yea"
Cons: "the bouth"
Cons: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
Cons: "There is no Priority for business class"
Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
Pros: "Wonderful crew - flight good"
Cons: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"
Cons: "Everything"
Pros: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Cons: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
Pros: "Ease of checking, smooth landing, Gold frequent flyer card special preference"
Cons: "The old aircraft which is almost reached its limits"
Pros: "I liked the info I was getting from the airline, through sms. And everything was on time."
Cons: "The in-flight entertainment was there but no headphones, which makes it useless. The flight was short but still."
Pros: "The crew was helpful, the boarding was organized"
Cons: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"
Pros: "fast boarding, got the luggage quickly."
Cons: "Food was ok but may be improved still specially AVML."
Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."
Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."
Pros: "They delivered as requested"
Cons: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
Cons: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."
Pros: "Seats"
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"
Pros: "Service and comfort"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."
Pros: "All but planes were good"
Cons: "Nothing"
Pros: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Cons: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
Pros: "Everything"
Pros: "Good food and entertainment"
Cons: "Crew could be nicer Crammed seats Late"
Pros: "being on time"
Cons: "Food"
Pros: "Overall good"
Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Pros: "Service was good !! Nice aircraft and nice staff."
Cons: "We did not like the via flights, its really too much hectic."
Pros: "Crew and staff were great."
Cons: "Flight was delayed for an hour. Spent more time in airport than in the air."
Pros: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."
Cons: "No selection for beverage. No tomato juice!"
Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"
Pros: "Not much"
Cons: "- Very noisy and old airplane - Since it's old, the legroom in economy was poor and the business class was looking like it was built in the 80s. It was really cramped even in the business class - If you bring your own headphones, make sure they're noise cancelling since it's noisy on the plane - And if you bring your own headphones, you need those old 2 pin style connectors as well. The ones that Ethiad give you are super low quality. - Screen resolution on those screens is really bad, you can view every pixel on the screen and brightness doesn't go all the way up either."
Pros: "Not much - perhaps that we had booked the last row and only had two seats together"
Cons: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."
Cons: "Boarded by bus"
Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"
Pros: "Shoud be treated good meal in flight."
Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"
Pros: "As above"
Cons: "As above"
Pros: "Crew is friendly"
Cons: "Everything else"
Pros: "Good sized seats and new aircraft, AUD airport is very pleasant and customer friendly. The vegetarian snack sandwiches are very delicious. I wish if they could offer them in every meal and to toddler passengers."
Cons: "I buzzed the light for service 3 times and not once did the attendant come and check on my needs. Our attendant was not customer friendly- infact I don’t recall her smiling once throughout the 13 hour journey. Overheard her being stern and rude with other passengers. I specifically asked the crew to deliver my stroller in AUD for transit since we were flying the next day and they didn’t fulfill our request. Luckily AUD airport has strollers so we used one and took it to our hotel. The fact that Etihad doesn’t provide hotel accommodation for 14 hour transits is beyond ridiculous. Really disappointed in this lack of arrangement for long haul flights."
Pros: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
Cons: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"
Pros: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Cons: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."
Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"
Pros: "As above"
Pros: "The movies were okay."
Cons: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Pros: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Cons: "The attitude of the airline n everyone was poor. No help nothing from anyone."
Pros: "Everything"
Cons: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."
Pros: "Had the front seats with legroom on a 380, significantly quieter there than in Business on a 777 Was out of Heathrow within 40 mins of landing, usually a lot longer!"
Cons: "Food was minimalistic, bkfst and then a chicken sandwich on a 7 hour flight..."
Cons: "Service was a bit average. Attendants bumping into you... no apologies"
Cons: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
Pros: "In flight entertainment"
Cons: "Air con"
Pros: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Cons: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Pros: "Nothing"
Cons: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"
Pros: "The Airbus A321 flight was much more comfortable than the 1st leg. The service again was good"
Cons: "There wasn't anything not to like."
Pros: "As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off."
Cons: "First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings."
Cons: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."
Pros: "As above"
Pros: "cheapest fiar"
Cons: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Pros: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Cons: "Nothing!"
Pros: "Great service, good economy food also, lots of wine. The entertainment package was really good"
Cons: "-"
Cons: "After I had run from one end of the airport to the other to go through customs and catch my connecting flight and boarded with 15 minutes to spare, I was pulled off by one of your officials and was not given a reason as to why. The flight attendants were talking about sweeping any areas of the plane that I had been in. It was when we had almost reached customs that I was informed that another passenger who was stuck in Customs had mentioned my name and that is why I was pulled off. So, I was treated like a criminal and questioned and threatened by the customs official who went and searched my belongings to see if I'm lying about what I brought with me. They then tried to get me to fly with the other passenger just because we knew each other, even though I clearly and repeatedly told them I am not traveling with that person. I suppose this isn't all Etihad's fault, but if you are pulling passengers off of your plane, don't ignore their questions and treat them like criminals. Also, when I got back on, the filght attendants were unsympathetic about my situation and smiled it off. It ruined my whole flying experience. Also, the buttons to adjust A/C and call flight attendants was really high up and hard to reach for a petite woman."
Pros: "Food"
Cons: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."
Pros: "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Cons: "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Pros: "Having two seated aisle was fantastic for me and my partner because it meant we didn't feel like we were disturbing anyone if we wanted to get up and go to the bathroom and have a stretch. The chairs and leg room was okay, much better than our previous flight. You are fed lots of food so you never go hungry and the entertainment was good. Having USB ports to charge your phone or other devices is fantastic."
Pros: "Early arrival"
Cons: "Attitude of staff at check-in"
Cons: "See above"
Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"
Pros: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Cons: "Nothing"
Pros: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Cons: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
Pros: "nothing"
Cons: "very cramped in economy compared to other carriers from the region due to 3-4-3 on 777."
Pros: "the crew of the airline and the staff at Abu Dhabi airport were overwhelmingly friendly and thoughtful and helpful. I am an oversize person which can make flying difficult in many ways. first, they never made me feel like I was inconviencing them by asking for help and then 2nd, when one of my neighbors decided to make a big fuss about it, they asked me if I'd like to move to a better seat (which I was happy to take them up on). I had a long layover and was given meal tickets to get food at the food court in the airport. Everyone was very kind."
Cons: "the boarding procedure was difficult at Abu Dhabi. We had to go up a staircase which felt insecure and didn't have a good railing to hold onto. I was not the only passenger who was having trouble."
Cons: "My kids are 14 and 15, traveling as unaccompanied Minors to visit their dad in Kuwait. We chose a Etihad because they would only have to be on 1 plane by themselves. I put them safely on the plane in Chicago, and their Dad flew to Abu Dhabi to meet them when they got off the plane and fly together to Kuwait. On the return flight they fly to Abu Dhabi with no problem. Then, they try to board their connecting flight to Chicago, and they tell my kids they overbooked the flight and they can't travel for at lest 2 more days. If they had to remove someone from the plane, how in the hell do they choose a 14 and 15 year old traveling alone to stay in Abu Dhabi for 2 full days! I'm livid!"
Pros: "Same like above"
Pros: "granted food voucher"
Cons: "movie selection poor. 3 hour delay"
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Pros: "Courtesy of crew, food and cleanliness"
Cons: "Seats were smaller in size. However, legroom was fine for me."
Pros: "The seat was really comfortable, food was alright."
Cons: "Staff, I've missed my snack when I was sleeping nobody awake me"
Pros: "Alitalia customer service and crew service was Excellent."
Cons: "Eithad crew service in Business Class from Bangalore to Abu Dhabi was very poor, not polite, my wife asked for some meal and five minutes later cabin crew staff brought a tray without any meal, saying that she asked only for bread with butter ¿¿¿¿???.... Never in my life I heard in Business Class such a stupid pretext for not having what a passanger ordered. But that was not the final of our story, as Business Class passangers Eithad arranged previously a hotel for eight hours until we catch our Alitalia flight to Milan at 8:55 am, but nobody took us to the hotel, in Abu Dhabi Etihad staff told us that we have to pay for that transfer. Once we reach the hotel paying our taxi, the hotel staff told us that the reservation was for the next day and that we have to pay for our staying ¿¿¿??? I cannot believe how bad is Etihad service, never in my life I will buy a Etihad ticket again unless I receive a trully and sincere apologize. We had a very bad time flying whith this airline, a horrible experience. Etihad, how are you going to compete whith Qatar and Emirates? With this service there is no way this company can succeed among those competitors."
Cons: "i asked for vegetarian food but got crackers with egg. after seeing this, i didn't like to eat anything in that plane. Very careless about food."
Pros: "Business class seat was very comfortable, crew very friendly"
Pros: "You get out to change flight and you go back to the same plane"
Cons: "No English subtitles on TV or movies"
Pros: "The seats were comfortable and spacious"
Cons: "The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off."
Pros: "Boarding on time"
Cons: "No healthy food options"
Pros: "Efficient boarding"
Cons: "Headphones provided for the entertainment screen"
Cons: "Take care of hygiene & control work under pressure."
Cons: "I slept most of flight, boarding was okay."
Pros: "Service with a smile and a more humane approach would be good"
Cons: "Same hygiene and quality standards across flight on all sectors"
Pros: "The entertainment kept the kids happy"
Cons: "The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm Our luggage came out damaged and the airline would accept no liability"
Pros: "Nothing"
Cons: "To begin with they checked our boarding pass a minimum of 7 times, it makes one feel like they are in the wrong place. Secondly the seats offer leg room as an LCC, but charging non LCC money for them. Overall poor airline, staff wasn’t kind at all."
Pros: "Nothing as such"
Cons: "Air condition was very low"
Pros: "Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing."
Cons: "No inflight entertainment or, if there is, there are no headsets."
Pros: "in flight entertainment"
Cons: "dozens of infants all screaming and scattered across the whole plane food was strangely not good at all although we had a vegetarian meal pre booked"
Pros: "in flight entertainment was really good"
Cons: "checkin luggage was terrible with more than half an hour wait although web checkin was already made"
Cons: "Chairs are small"
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Pros: "Loved all of it. Zero complaints"
Cons: "No comment"
Cons: "Immigration at MCT - too many flights at the same time."
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Never thought I would be as happy to get back to Manila!"
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Crew making announcements on landing were unprofessional, heard co-pilot or steward laughing in the background - while captain droned on in Arabic - this does not engender confidence in their ability to fly the plane!"
Pros: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Cons: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."
Pros: "Good aircraft from Muscat to Bangkok"
Cons: "The food was really sad"
Pros: "Nothing"
Cons: "Always delay Food is below standard ( taking in consideration the ticket price) Crew depend on your luck some times a very helpful crew and some times it's almost like they have a personal grudge on you"
Cons: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Pros: "Service, food, Cabin cleanliness, friendly service"
Cons: "Very delayed. Would not put us on a direct flight."
Pros: "Better options in A/V meal"
Cons: "Food."
Pros: "I do like few thinks apart from most importance thing such as blanket..! We have asked for blanket at night due to freezing cold the crew has replied sorry the ground staff has forgot to load the blankets to the air craft ."
Cons: "Well pilot was very nice experienced.smootj Takeoff and landing.thank you sir!"
Cons: "1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do."
Pros: "Nice Service. On ground is ok. At least people are not rude. In flight is also ok. Nothing special. That's ok for me as long as they are not rude or obnoxious."
Cons: "Entertainment options are limited. This is such a short flight I normally watch series. Their selection is not the best. Boarding in Muscat Airport is always a mess."
Cons: "Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor."
Pros: "It's good the service from the start, from check in and from the stewardess .... good flight"
Pros: "The plane was very nice and comfortable. Bathroom did get dirty fast."
Cons: "The food wasn't great. Plane should've left earlier if expecting delays from incoming flights over the mountain."
Pros: "Nothing"
Cons: "Was bumped off my flight without notice, because my flight was delayed 30 minutes. Arrived at the airport before the gate closed to tell me I was on a flight 7 hours later. Oman air employees were incredibly rude and unwilling to help."
Pros: "Crew was friendşy"
Pros: "Na"
Cons: "The seat was atrocious"
Pros: "I liked it when we arrived at our destination."
Cons: "The seats are rediculously small and rather uncomfortable. It took way too long for us to be served beverages. And when I needed more water, no one was around to bring it. They delivered the food and then took ages to collect it once we were finished. The sound for the in flight entertainment was broken on my consol. There seemed to be a problem with the air flow: it was really hot on both flights."
Pros: "Nothing"
Cons: "The food The crew The seats"
Pros: "The plane was very comfortable and the crew was friendly."
Pros: "Only a 45 minute flight, but we were able to start watching their large collection of movies as soon as we boarded. Far better than comparably priced low cost carrier, don't hesitate to fly them."
Cons: "Since it was a very quick flight there was no service, not even a quick beverage service that you would find on similar length flights elsewhere. Still a great bargain and good experience."
Pros: "It was slightly better then walking.."
Cons: "Pretty much evevrything"
Pros: "crew tried to make the best of limited resources."
Cons: "no individual entertainment. restroom facilities limited."
Pros: "seats were very comfortable and good leg room"
Cons: "food was not the best. entertainment was ok"
Cons: "Not as described"
Cons: "No seats available while waiting to be checked into the gate."
Pros: "Cabin crew is friendly"
Cons: "All the ground stewards are useless, customer service terrible! I tried to change my boarding pass to early flights back to bahrain, they cant do any thing but to tell me to relax and sit down! I missed 2 flights going to bahrain and they let me waited for 13hrs at the airport! Flying time from MCT to BAH only takes 1 1/2 hrs! their ground staff are super lazy for them to assist passenger are so so impossible to do!"
Pros: "Over all this flight was good. I'm not a super picky traveler, but there is one thing I do really appreciate - organized boarding. I'm from The U.S. and the only airline that actually sticks to their boarding zones (or however they organize boarding) is SouthWest. Everyone else calls the boarding zone and then just takes whoever shows up first. What's the point, then?"
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Safety measures for airlines flying to Sri Lanka

Airlines flying to Sri Lanka have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Sri Lanka

Mandatory masks

Masks required on board, masks provided on flights to Sri Lanka

Social distancing seating

Middle seats unavailable to book on flights to Sri Lanka

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