Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Europe
Emirates, Turkish Airlines and ANA have all waived their change and cancellation fees on flights from Dubai to Europe. Confirm policies on booking site.
S7 Airlines and Delta do not allow booking a middle seat on flights from Dubai to Europe.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 4h 45m
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Scores according to KAYAK customer reviews
Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Left on time, arrived on time. Children aboard did not cry !uch."
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"
Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Pros: "No flight No refund"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "Very friendly online travel booking portal. I like it"
Cons: "Transit time was too close with my connection"
Pros: "Every things"
Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Pros: "It was a short flight, so no problems"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Cons: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "The food was great and so was the staff. The plane was clean and spacious."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "The food and a good response from the air hostess"
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "about average"
Cons: "I made a request in order to change the meal for my daughter and even when I got an email confirming the change, it never happens and nobody from the counter can give me a proper answer and a solution and she had to take the normal meal."
Pros: "The service, the crew"
Pros: "Comfortable seats, if you like who is next to you"
Cons: "Food was the same going to Dubai and coming back, so if traveler didn't like it then too bad, will be starving both ways."
Cons: "Staff at check in counter was rude."
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Cons: "That if passengers with a original departure of erbil will be blocked for their final log that kayak or royal jordanian dont advertise the flight"
Pros: "ThAt i left erbil"
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "crew was ok. seats were very tight. climate was hot inside the plane for the whole trip. no entertainment the screens were not working. poor food. and finally we had to go in a bus not a direct gate.. very bad experiance"
Pros: "Crew was excellent and so was the comfortable seating."
Cons: "The audio selection was extremely unique, well strange to say the least."
Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
Pros: "Hazeem the flight attendant was great, everything else about this experience was horrible and i will be contacting your offices."
Cons: "Everything from communication to state of the airplane."
Cons: "Nothing staff was wonderful"
Pros: "An easy quick trip. My flight was mostly empty at 1130pm."
Pros: "Awesome flight, professional pilots indeed"
Cons: "More leg room please"
Cons: "The airline should upgrade the entertainment system. Besides that it’s good."
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."
Pros: "No significant problems, left on time and was uneventful!"
Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
Pros: "I upgraded my flight to business class and I enjoyed it."
Cons: "On counter, some workers were not nice"
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Cons: "Food Entertainment Timing Services"
Pros: "Evry thing Time keeping Food Survice"
Cons: "No internet"
Cons: "I thought the Crown Lounge in Amman (RJ's hub) was shockingly poor."
Pros: "The seats in the plain were comfortable and although it was a short flight, there was a multimedia syste, a pillow and a blanket"
Cons: "Couldn't sleep. Fall a sleep and was wakes up by the crew to get a meal. Couldn't fall a sleep after that. Why was it done ?!"
Pros: "I didn’t feel neither the takeoff nor the landing, they have a professional pilots. Also the crew was very polite"
Cons: "The airplane was very small and old, no entertainments."
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Pros: "Good service, comfortable aircraft and very good info entertainment"
Cons: "Waiting to take off from Heathrow airport."
Pros: "not a single thing"
Cons: "flight attendants specially sara super rude, bully, obnoxious no entertainment system, was on but no programs were available, this is not a cheap flight, as a matter of fact the most expensive for that schedule and rout food was horrible plane was packed and no leg room will never fly RJ ever again"
Pros: "The flight was comfortable for an economy ticket. The food was relatively good compared to usual flight meals."
Cons: "Flight was delayed with no official status update, the gate even kept saying “Last call” when there was clearly no plane. No official boarding time was provided when the plane showed up, so I had to wait at the gate rather than taking a stroll through the airport. It ended up taking more than the “5 minutes” they kept stating every 5 minutes."
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "Crew provided better service than crew flying in to Amman"
Cons: "Boarding, food, and entertainment are three areas need major improvements. One other notice, one of the rest rooms was broken already before take off from Amman."
Pros: "Ability to switch to exit row seat as plane was not full. Tea was nice."
Cons: "Audio/Video system very outdated. Sound had background so was unable to watch movie. Temp in plane was too warm. Plane interior was beat up."
Pros: "I like that we were able to board quickly."
Cons: "I didn't enjoy the way the flight attendants were treating there guest."
Pros: "It is a great company by thier stuff"
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Schedule was on time On departure crew were courteous"
Cons: "Lack of cleanliness, the crew did not walk the isles to take the rubbish from the passengers They did not pass by to sell duty free goods It would be nice if they upgrade free of charge frequent flyer members to business class when there are empty seats"
Pros: "Staff at checkin desk"
Cons: "Had to wait long to find eticket number for my daughter, as this wasn't on the system although this was a return journey."
Pros: "Crew cabin welcome us warmly and very polite."
Cons: "Food wasn't too good. Couldn't watch movie till almost landing."
Cons: "Lack of curtousey of some crew members!"
Pros: "Food was decent and the entertainment was good."
Cons: "Staff were unfriendly and unhelpful"
Pros: "Every thing"
Pros: "The price a"
Cons: "The crew was very rude. the boarding was done by new staff, they look like Saudis, he didn't know anything and took half an hour too make the boarding, there was a long queue behind us, and it was cleared by an Asian staff who was very fast. The guy spent time joking with friends and asking for every step before we become suddenly the last people in the queue to finish their boarding."
Pros: "Very long delay. About 3hrs."
Cons: "Seats, comfort"
Cons: "Lost my luggage for 5 days. No private seat movie entertainment."
Cons: "24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious"
Cons: "Did not receive email about online check-in, and had to pay extra fee as a result."
Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"
Cons: "Everything was on time"
Pros: "Flight attendants were fast and polite and helpful, more room for feet than other airlines, free meals. Sandwich was good, dinner so so."
Cons: "Flight delayed boarding by one hour (not weather related)."
Pros: "We waited in line and on the aircraft after boarding for an hour because we were waiting for flight documentation or something??? This should not happen, everyone knew when the flight was leaving and the airline should have all of this taken care of ahead of time."
Cons: "Is not comfortable plane also old .I never had again Ukrainem airlenes"
Cons: "The seats were so mashed together i could barely get in from the aisle, there was an unexplained three hour delay, and no food service."
Cons: "Delayed flight caused me to miss the last but to MD. Had to stay in the streets for 6 hours and purchase new bus tickets."
Pros: "0 comma by the airline on what to expect and why"
Pros: "Flight was good"
Cons: "I went to desk for check in and they told me l have to pay 15 euro because that l didn’t check in on line before l get to the airport. They wouldn’t check and give me boarding pass till l paid 15 euro. Horrible airline. After that they wanted to charge us for food and drinks on a international flight. Never again !!!!"
Pros: "Short flight"
Cons: "Computer wouldn't let me check in online so I had the pleasure to pay them for the inconvenience I caused them for printing"
Pros: "The flight left and arrived on time."
Cons: "We fly a lot. But this was our first time flying UIA. Thank goodness it occurred to me to do the online check-in (which, by the way, did not work from my phone; I had to ask the hotel lobby to lend me a computer) because they charge you a fee if you do not arrive with a printed boarding pass. They also weigh your hand luggage and if it is over 7kg (which is nothing!) they force you to pay 70 euro to check it in. We had to pay 140 euro for our 2 check-in bags anyway, because apparently the tickets we bought did not include check-in luggage. Mind you, when I booked our flight nowhere did it indicate I would need to pay for luggage, and when I did the online check-in it also did not state I should or could pay for luggage. Other passengers said that their flight to Lviv included their checked bags, but they got charged for the luggage when flying back out of Lviv. One young man who was already ready to board was told to go back out to check in his hand luggage because it was too heavy (although he had already been allowed through to security with his hand luggage)... and the “scientific” method for showing it was too heavy was the man at the gate simply lifting it and deciding it was past the limit. The lady at the info counter, when we had to pay for our luggage, was extremely rude; in my husband’s words, she was “uniquiley unqualified for a position involving customer service”. So... the ticket itself from Lviv to Kraków might have been affordable, but the airline finds creative ways to make you pay through your nose. We would have actually saved money (and stress) by booking a direct flight with a different airline (or taking the train!). Hopefully UIA will ”get with the times” and become more transparent about their charges, as well as find more qualified customer service representatives. Ukraine is a lovely country and many of the people coming through are seasoned travelers. If the airline continues to make it difficult for flyers, many may choose not to return. This was a short flight, but not even drinks were served."
Pros: "The UIA crews were very kind and attentive, responding to passengers in a matter of time :-)"
Cons: "Nor meals niether snacks of any kind, it was understandable due to extra expenses and economical issues the Airline faces. But I am sinserely appreciated UIA, its kind crews as well as Airport Boryspil Airport. Wish them all the best and success! I hope see you all on board soon :-)"
Pros: "Crew friendly I like Ukraine Airlines"
Cons: "Nothing compared to most Airlines I know"
Cons: "THere was an unexpected extra charge for not having been able to do the airline check in through Internet."
Cons: "Because I didn’t take my bag yet. They Delay 38 min and I traveled to Vienna with nothing"
Cons: "Both legs of the trip were delayed for more than an hour. One of the boarding staff was very rude and hate forigners ."
Pros: "It's a point A to point B airline. There are no amenities but they do offer accepting 2 checked in bags."
Cons: "Outdated interiors. No space. On a 6hr flight, they offered food and snacks at a price. There was no entertainment. Then, my continuing flight which was 10hrs long, they finally fed us. Offered us food and snacks but still no entertainment. I really didn't like what they had to offer."
Pros: "Crew extremely nice and helpful at all times during the flight"
Cons: "Nothing in particular no complaints really"
Pros: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."
Pros: "The price to Frankfurt was very reasonable; crew friendly and clean n modern plan"
Cons: "The price to Frankfurt was very reasonable; crew friendly and clean n modern plan"
Cons: "International flight being so delayed."
Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Pros: "flight was on time"
Cons: "this flight was sold as a normal economy class flight including 1 checked bag. in reality it was sold as a hand baggage only one way fare and a economy with baggage on the return. like that makes any sense. you going to buy luggage and things to fly bag with??? This was not disclosed on the website, during booking, on the booked reservation or on check in or the boarding pass. Complete and total misrepresentation by Kayak and priceline."
Pros: "Plane is ok"
Cons: "Delay 2 hrs"
Pros: "The crew did their best"
Cons: "Everything was terrible"
Cons: "They dont even have a plug that we can charge our phones .Also they dont have a tv .It was a long trip so i must sleep because there was no other option."
Cons: "I paid money to you for ticket but Ukraine international airlines did not give me a ticket because you voided the transaction. I NEED MY MONEY BACK!!!!!!!!"
Cons: "no tv"
Pros: "They compensated our wait with a sandwich and a drink."
Cons: "We boarded the plane to find out there were some technical problems. We then deplaned and waited several hours for a new plane. Little information was given to the passengers in languages other than Ukrainian. Re-boarding was not announced, it just happened. Seats were very uncomfortable and too close together."
Cons: "According to Kayak one piece of check in baggage was included. In reality, I had to pay extra."
Pros: "The employees seemed to like their job and were polite"
Pros: "The crew was nice"
Cons: "Not enough room. Uncomfortable"
Pros: "I enjoyed my time in Ukraine before the nightmare of UIA began"
Cons: "The flight was delayed for 4 hours for "technical reasons." I didn't get any email alert to warn me about the delay so I arrived at the airport and had to wait for 6 hours there. When we arrived on the runway at our destination we had to sit waiting for 40 minutes. The plane's seats are excruciatingly narrow, there are no personal entertainment consoles, and the food is similar to that found in a Soviet cafeteria. Communication with passengers was disorganized and ineffective."
Pros: "The second flight (operated by both Ukraine and Turkish was good."
Cons: "nothing really."
Cons: "no personal TV's on a 10 hour flight... thats absolutely ridiculous no WIFI on a 10 hour flight... again.. AWFUL! Why would I ever take this airline ever again? Worst 10 hour flight I've ever had. All of the other airlines (your competitors) have everything. You need to up your game"
Pros: "It was fast and on time"
Cons: "Confiscated my duty free alcohol. Refused to let me take my shoes on board because they had zips on them. I then had to call my lift to come back for my shoes. Plane squashy. Just an awful airline. Never again."
Pros: "Went well, landed. I wish there was kiosks to upgrade seating"
Cons: "I wish there were kiosks to upgrade your seat like klm or air France"
Cons: "Small space for your feet, you go down with staircase in minus 23 degrees"
Pros: "Good service, you can bring suitcase, on line bording"
Cons: "Small space for your feet, you go down with staircase in minus 23 degrees"
Pros: "Not much. UIA is like Frontier Airlines in the USA...bottom of the barrel...totally no frills...simply cattle cars moving people around like trucks move pineapples around. Ukrainians are used to this sort of thing - but you might not be if you're a foreigner."
Cons: "Bought two RT tickets with baggage fees included from Kiev to Prague...and was not charged a baggage (or any other) fee on the way out. Had no other problems in any other respect either. However, on the way back to Kiev from Prague I WAS charged a baggage fee...by an "agent" that UIA uses to check-in its passengers in Prague...and it was not a small (or normal) baggage fee either. Rather, it was 50 euros per bag ($110 US dollars) in total for two under-the-allowed weight and size bags. OUTRAGEOUS!! I paid the fee with my Am Ex card and when I complained to Am Ex they froze the fee instantly. I think this "agent" will lose by the time all the dust settles. My point is this: BEWARE when you use UIA outside of the Ukraine...because it employs clearly unscrupulous agents."
Pros: "Service staff was friendly and understanding"
Cons: "Expensive food with nothing for free included, no entertainment counsel"
Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."
Cons: "Only water was given free. No entertainment at all."
Pros: "They upgraded us to first class last minute without us asking."
Cons: "They only opened the check in counter a half hour before the flight. we couldnt check in online. We waited in line for a good 2 hours. The flight was delayed about an hour. There was no effort to try to get us checked in quicker."
Pros: "Stewardess were polite and kind"
Cons: "Cabin far too hot. Plane was old and showing its age."
Cons: "Just perfect and on time"
Pros: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Pros: "The price"
Cons: "The boarding Schdule"
Pros: "Cheap ticket prices"
Cons: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Pros: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Cons: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Pros: "Comfortable flight"
Cons: "No food"
Cons: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Cons: "1 hour delay nearly cost me my connection no assistance provided"
Pros: "I liked that it's first and last time"
Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Cons: "Crew was rude to all passengers"
Cons: "Not bad"
Cons: "Landing was very rocky"
Cons: "They stole my money"
Cons: "Not much"
Pros: "Friendly crew."
Cons: "Not being able to check-in online."
Pros: "Professional crew paying fit"
Cons: "Paying for drinks"
Cons: "Crew members are very rude"
Cons: "Late boarding for unknown reason."
Pros: "The air conditioning wasn't worked good"
Cons: "No thing"
Cons: "No AC in both aircrafts!"
Pros: "As noted above"
Cons: "Nothing really"
Cons: "Everything is charge money"
Cons: "A lot of peoblems with this airlines. I will not use it again."
Pros: "Was a save travel"
Cons: "Delay 1 hour."
Pros: "As long as they are reverting a cheap ticket then the service is good"
Pros: "An early landing made my onward journey so much easier."
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "We did an error in booking the return date, & found no point of contact to change the date"
Pros: "On time"
Cons: "45 minutes delay"
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Pros: "Nothing in particular"
Cons: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Cons: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Cons: "not direct fligth"
Pros: "No things"
Cons: "All of things"
Pros: "The updates"
Pros: "Minimal delays"
Cons: "No complimentary snacks"
Cons: "Overall a 3 class company."
Cons: "I had a connecting flight to Oslo (Same reservation number) Dubai-Istanbul-Oslo The first section was 2 hour late and I lost connection. almost arriving to Istanbul the crew told the it was 40 min delay (First lie). The land personal also lied. They offered to pay for the visa to turkey (As i originally do not need) they did not. They say They will provide a 5 star hotel it was a Holiday Inn. The transport next day almost do not make it on time.... It was a terrible experience. I had another flight connection to Iceland but as it was not their company they did not care. The next day here is no iceland flight so I need to loose another day and pay the second company penalties for the change. Pegasus is routinely late!! Y can relate several problems of other passengers I witness. They also lied saying the problem was air traffic (the maximum time a plane can order to circling in the air for a chance to land is 45 min but we did not). TERRIBLE."
Airlines flying from Dubai to Europe have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Europe
Masks required on board, masks provided on flights from Dubai to Europe
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Europe
Testing for antibodies, testing for symptoms for flights from Dubai to Europe
Waiving of change fees. Search flexible flights from Dubai to Europe