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Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."

Cons: "All was good"

Pros: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Cons: "Nothing"

Cons: "No WiFi despite paying. No Kosher food despite ordering."

Cons: "I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it."

Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."

Cons: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."

Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."

Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"

Pros: "Food and boarding process"

Pros: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Cons: "my TV screen didn't work. Long 9.5hr trip without entertainment."

Pros: "Staff were nice. I got to where I was going safely"

Pros: "Pleasant crew"
Cons: "No complaints"

Pros: "I love that I only had to take 2 planes I will buy this way again"

Cons: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."

Pros: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Cons: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."

Cons: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."

Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."

Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."

Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Cons: "NA"

Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"

Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"

Cons: "Unable to make the flight due to connecting flight being cancelled."

Pros: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."

Pros: "Very friendly staff and good was good."
Cons: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."

Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."

Pros: "a normal coach experience, nothing special or bad about the flight"
Cons: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"

Pros: "Good service."

Pros: "Quick and easy in all aspects"

Cons: "staying 11h with no assistant"

Pros: "Helpfulness of crew."

Pros: "Friendly, polite, very helpful staff; comfortable ride"

Pros: "Food was great, as was entertainment interface on tv."

Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."

Pros: "Made our connection, plenty of room on plane."
Cons: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."

Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."

Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."

Pros: "Crew attitude - so much better than on the indifferent and even hostile US carriers"

Pros: "Entertainment choices, flight crew, terrific seats"
Cons: "Think boarding process would be so much smoother if you went from the rear of the plane to the front."

Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."

Pros: "Lots of movies"
Cons: "£20 for unlimited wifi. Ridiculous"

Pros: "Although the plane was delayed, they did everything within their power to make sure we made our next flight."
Cons: "That our bags have yet to arrive."

Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."

Pros: "Every aspect of flight was great....and the amenities like real china, glassware and utensils, individual video screens with a lot of options, helpful and friendly staff from counter to crew made my first international flight memorable :)"

Pros: "Flight attendants, movies"

Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"

Pros: "Great crew!!"

Pros: "The whole flight was very comfortable"
Cons: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"

Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."

Cons: "Pillows for everyone and warmer temperature"

Cons: "Veg Biryani instead of pasta plz"

Pros: "Airplane very comfortable"
Cons: "Nothing!!"

Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."

Cons: "Better coordination between stewards."

Pros: "Nice flight"

Cons: "If there was no bus to the aircraft."

Pros: "Yes"
Cons: "Food needs improvement"

Cons: "The flight should be on time and not late."

Pros: "On time flight Good services New aircraft"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Nothing"

Pros: "The crew was nice and kind."
Cons: "The seats, as always."

Pros: "yea"
Cons: "the bouth"

Cons: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."

Cons: "There is no Priority for business class"

Pros: "Friendly and helpful flight crew Good food Free movies to warch"

Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."

Pros: "The plane was super new and the flight was smooth and really great. The food was yummie."
Cons: "My luggage did not arrive at the airport in Istnabul and I hope I will get it back."

Cons: "."

Cons: "Everything"

Pros: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
Cons: "Bahrain airport,"

Pros: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Cons: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."

Cons: "Good but delayed"

Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."

Pros: "The crew was helpful, the boarding was organized"
Cons: "I travelled with my 3 years old kid and there weren't any food that was special for The kids The stroller i travelled with it and i received it with the bags, while when travelling to dubai i received it back on the plane gate which was much better"

Pros: "fast boarding, got the luggage quickly."
Cons: "nothing"

Pros: "Flight was delayed, so missed the connection. Was made to wait at Bahrain for more than 24 hours without any accommodation. Will never travel by gulf air again. It's the worst airline in the world."

Pros: "The crew was efficient and anxious to please. The flight was on time."
Cons: "Boarding by bus is always unpleasant."

Cons: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."

Pros: "Noisy and crowded"

Pros: "Seats"
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"

Pros: "Everyone was professional and helpful"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."

Cons: "The plane is too small I couldn't go to the path room because the floor was busy by the cabin crew because of the food and the drink service also the Bahrain air port is too poor regarding Gulf air agents in Manama, this is my last flight with gulf air and I will not recommend to my friends."

Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"

Pros: "The air hostess"
Cons: "The delay"

Pros: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Cons: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"

Pros: "Quick and efficient"
Cons: "Too short of a flight for much to evaluate"

Pros: "Flight delayed and no info given while waiting at the gate"

Pros: "Great staff and service. Non-pretentious unlike other tegional carriers!"

Pros: "Service was good !! Nice aircraft and nice staff."
Cons: "We did not like the via flights, its really too much hectic."

Pros: "Crew and staff were great."
Cons: "Flight was delayed for an hour. Spent more time in airport than in the air."

Pros: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"

Cons: "Although I do not have small children, I think it would be helpful to allow people traveling with small children to board a few minutes ahead of everyone else."

Cons: "No selection for beverage. No tomato juice!"

Pros: "I Had best filght gulf air"
Cons: "I dont have visa but i have best experiance in your country"

Pros: "Short flight. Nice crew."
Cons: "Small economy vlass"

Pros: "Very smooth flight and excellent service"
Cons: "Nothing"

Pros: "Service"
Cons: "Na"

Pros: "Nothing"
Cons: "I cancelled the trip and they did not return any of my money and also they charge me extra 20 BD ? What a bad airline"

Pros: "N/A"
Cons: "Food was below average Crew handling is average No entertainment provided."

Pros: "I was a nice flight"
Cons: "If was more internment would be better"

Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"

Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"

Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."

Pros: "None"
Cons: "2 hrs waiting inside the plane, it could have been handle way better"

Pros: "The crew was amazing, but the sit was uncomfortable"
Cons: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"

Pros: "Nothing"
Cons: "Boarding not good"

Pros: "Nothing"
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"

Pros: "New 787 is amazing plane ✈️"
Cons: "Nothing"

Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."

Cons: "It was all great"

Cons: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"

Pros: "The food was okay"
Cons: "The flight attendant was very unprofessional. His ego and his arms were bigger than his brain and much bigger than his interest in doing his Jhon."

Pros: "Crews was excellent"

Cons: "Transit to jeddah is a nightmare"

Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"

Pros: "Yes"

Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"

Cons: "better food"

Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."

Pros: "Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew."
Cons: "I cant think of anything right now."

Pros: "Everything. Fantastic lunch. Wonderful crew."
Cons: "Nothing. Great service!"

Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"

Pros: "everything was good especially the timing and entertaining it all good."
Cons: "keeping to the time most especially."

Pros: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Cons: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."

Pros: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
Cons: "There is nothing to not like."

Pros: "In flight service"
Cons: "Food is not as good as it looks"

Cons: "Everything is good except the crew. They are trying to provide my family their number for to make friendship !! It is bad behavior from them."

Pros: "Nothing"

Pros: "This flight was on time and I truly appreciate when EgyptAir flights are on time."

Pros: "Excellent staff clean plane ."
Cons: "Trip was delayed for one hour ."

Pros: "Wonderful staff really helpful, comfortable seats"
Cons: "Some delay"

Cons: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."

Cons: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."

Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."

Cons: "i would rate boaring less than poor if applicable."

Pros: "Every thing"
Cons: "Every thing"

Pros: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Cons: "More garbage pickup needed- computer screens were dirty from previous flight use"

Pros: "Everything worked as advertised."
Cons: "Nothing .. everything worked just fine."

Pros: "Good service and friendly environment"
Cons: "No comment"

Pros: "sincere smile from crew"
Cons: "by force shutting of windows, was boaring"

Pros: "Crew was Excellent Food was great Seat was very comfort I will keep flying Egypt Air and i recmmend it strongly. Weight allowance so generous especially for frequent flyer Gold memebr and above."
Cons: "Entertainment needs more enhancement"

Pros: "Crew whas nice"

Pros: "Was very smoth"

Pros: "Crew was lovely"
Cons: "All was fine"

Pros: "In-seat entertainment; very little turbulence experienced"
Cons: "Delayed take-off by more than half an hour"

Pros: "Pilots are excellent at smooth landing."
Cons: "To most Arabs, broadcasting a prayer before taking off is routine and goes without notice. To foreigners, it could initiate fear about the safety of the plane as it projects a need to rely on a super power to make it. It's cultural and could be misunderstood."

Pros: "The guy that checked me in moved my seat to an emergency exit row-had a lot more leg room!"
Cons: "It was delayed for 2 hours for no reason. One of the attendants had a friend on the flight and talked to that passenger a good portion of the flight. Food looked awful, I didn't take the meal."

Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"

Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."

Pros: "Nice charming very cooperative."
Cons: "More than satisfied wonderful."

Cons: "A more approachable crew. The outlets did work for the USB connections."

Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"

Cons: "The entertainment system doesn't work at all."

Pros: "Lag space was okay"
Cons: "Lines at check in counters were too long and there were less number of CSRs available."

Pros: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Cons: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."

Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"

Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"

Cons: "The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support"

Pros: "Short flight"
Cons: "Check in was completely chaotic. Many machines didn’t work."

Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."

Cons: "I purchased seats through justfly but air india refused to honor my seat selection. In fact this happened earlier between SFO to Delhi and Delhi to Pune as well. Money down the drain."

Pros: "Inflight crew were great, good food and entertainment"
Cons: "Ground staff, inflight crew no one well informed of procedures. Customer service is abysmal."

Cons: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."

Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."

Cons: "Entertainment system did not work at my seat."

Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"

Cons: "Would like better food choices for vegetarian. It was mostly rice for all the meals, which is not so good for people with diabetes."

Pros: "Excellent courteous service, frequently serving food, nice decor"

Pros: "direct flight save time"
Cons: "plane condition was bad . broken seats , missing screw under seat shield . personnel entertainment system don't work , headphone jack broken. No alcoholic drinks offered. Overall very bad experience. even the toilet ran out of water and no cleaning."

Pros: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Cons: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."

Cons: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."

Pros: "Food"
Cons: "No inflight entertainment"

Pros: "The flight personnel, the food, on time performance, ground staff, etc. were all very good."
Cons: "But the plane itself is absolutely mediocre. I was on seat 22 D. The foot rest did not work. It was stuck in half way up position. The entertainment system worked sporadically. The Channels for Flight Map and the flight camera did not work. For my wife in Seat 22 E, the entertainment system did not work at all. The seat backs of the seats in front of us (21 D & E) were broken. They were actually held together with white Duct Tape. The Attendant Call buttons in one of the Toilets were falling apart and held in place with Duct Tape. The sink drain in one of the toilets was missing and in its place a strainer made out of metallic tape was pasted up. They need to maintain/repair the planes."

Cons: "Very good"

Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."

Pros: "Domestic is way better than International flight"

Cons: "The seats were broken with large cracks visible. The arm rest was also broken with a metal protruding out. There were many seats in the same broken state. The entertainment system in my seat was not working. The quality for the aircraft was not great and seemed very old."

Pros: "Nothing"
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"

Cons: "Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work."

Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"

Cons: "Air conditioning was much too cold."

Pros: "not much"
Cons: "horrible food, limited involvement of the flight attendants with the passengers and their needs, mechanical and uninterested"

Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."

Pros: "Food was good, crew was helpful"
Cons: "I had booked 17A at the time of booking this ticket, but was given 47E and that was not expected. They gave 17A to some one else."

Pros: "Every thing is good"

Pros: "Service good"
Cons: "All good"

Pros: "Nothing at all"
Cons: "Lazy, uninformed and rude staff. Flight 8 hours late. I booked this by paying extra because it was a direct flight, but they changed it anyways because they just do not care. And this is my 5th and last time traveling g by air india, I'm not renting just because I faced this once, I have faced this 4 times. You think united airlines is bad, then you have never traveled in airindia."

Cons: "1. The food trollies/carts were very dirty - may not have been cleaned in a long time. 2. I asked the crew a number of times to get me immigration form at the time of landing in India, they did not get me. They distributed on one side of the isle. One of the crew members said that we do not need it. When I landed at Mumbai airport, the first thing they asked was immigration form. The staff should be trained properly. 3. The TVs are outdated. They should be replaced with latest world class models. 4. While coming back from New Delhi, we were not served any food for 8 hours continuously. There were no snacks, sandwiches, peanuts or chips. I asked a crew member for peanuts and he said that they do not have."

Pros: "Overall it was good. Cabin crew, punctuality."
Cons: "You did not offer the 50% discount meant for senior citizens provided by Airindia. Pls do the needful to refund that amount to me."

Pros: "Good food service"
Cons: "Both ways coming and going they ran out of customs forms which was annoying The tv didn't work and the hostess said she would reset it but it didn't work for the whole flight The plane seems old in general and isn't the cleanest"

Pros: "Food is always the best but everything else is a big question mark."

Pros: "Air India was great for both international & domestics flights. AI planes are in bad need of refurbishing but the staff, service and food was excellent."
Cons: "Interior of the plane needs some refurbishing."

Pros: "entertainment options were surprisingly diverse and the crew was fantastic. i loved the tinted windows and wish all planes had that."
Cons: "both of flights were delayed for over an hour and the plane felt quite outdated and not well cleaned."

Pros: "I liked that I arrived safely. The crew were all pretty nice as well."
Cons: "Plane was extremely run down and dirty. There was dust and dirt on the windows and cabin panels, and the seat back entertainment was falling off of the chair in front of us. The bathrooms look like they haven't been cleaned ever. It generally felt like Air India does not maintain their aircraft, which makes me wonder if they do their safety maintenance on time as well. In addition, after we had taxied to the runway and were about to take off, the pilot suddenly returned to the gate because "something looked wrong." All of that adds to the feeling that this airline does not do proper maintenance."

Pros: "Everything was right about the flight and not having to change terminals is great!"
Cons: "None!"

Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."

Pros: "The food served was good"
Cons: "The seats were not comfortable, the entertainment at my seat was not working as well"

Cons: "The quantity and quality of food served should be hugely improved."

Pros: "Nothing"
Cons: "Everything"