Pros: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Pros: "Turkish airlines is reaaly good"
Cons: "thanks for all from kayak"
Pros: "Great food options, very tasty. Crew was attentive, polite and professional."
Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Pros: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Cons: "Fly another airline"
Pros: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Cons: "The temperature on the flight to NY from IST was a bit too cold."
Pros: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Cons: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Pros: "Television options are great."
Cons: "Food was unrecognizable. No leg room"
Pros: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Cons: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
Pros: "Boarding in time"
Cons: "Selected food was not provided, old airplane, no entertainment"
Pros: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Pros: "The service in plane was on average , but this is provided with other airlines I guess"
Cons: "The trip was delayed with no apparent reason, they blamed Baghdad airport which they denied, the waiting area was uncomfortable There were people let them in bypassing the queue"
Cons: "Didn't get to travel. Will never fly Turkish Airlines again."
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "The flight was comfortable and the entertainment was good."
Cons: "There are not diverse food choices"
Cons: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Cons: "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Pros: "The service was very good as always with Turkish."
Cons: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Cons: "Bad cold food. Crowded. Hi"
Pros: "The crew was friendly"
Pros: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Pros: "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"
Pros: "Entertainment selection, USB chargers"
Cons: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Pros: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Cons: "Seats not to comfortable but can't really change that without upgrade."
Pros: "It was all good!"
Cons: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Pros: "Lots of crew members Pay attention Food was good"
Cons: "The boarding was chaotic"
Pros: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Cons: "That the plane was not full and we could had better seats if we were made aware of that fact."
Pros: "Food"
Cons: "Seats"
Cons: "Great service and on time all the way"
Pros: "Great flight, crew and experience."
Cons: "Breakfast selection was a bit subpar"
Cons: "The flight was cancelled so that's it!"
Pros: "Great food; plenty of room to stretch out (we flew business class)."
Cons: "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
Pros: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Cons: "Food was average"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Pros: "Entertainment"
Cons: "Seats was a lil tight , food was a lil warm not hot"
Pros: "Everything was excellent :)"
Pros: "Nothing"
Cons: "Have to unload Plane Flight git exchanged without my approval"
Pros: "food"
Cons: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
Pros: "It was perfect. No turbulences. Good service great cabine crew good seat next to the window etc"
Cons: "Nothing i didn't like. It was grat flight"
Pros: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Cons: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Cons: "My bag was lot on my way to Europe and was delivered 3 days later. My claim for the expenses was not processed yet. My same bag was lost when I arrived to Abu Dhabi. It's been one week and I didn't hear about it"
Pros: "Timng and services on board"
Cons: "I expect the plane to be upgraded."
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Pros: "Good food great passenger service."
Cons: "Having to take a bus to plane"
Contrary to popular belief, Air India is no longer the armpit of the aviation transport industry. It’s a world class change from the TATA’s to privatize & rejuvenate the previously government run airline.
Pros: "Food was decent"
Cons: "This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen"
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Cons: "there were multiple delays and extremely poor communication to the passengers about the status. The announcements were hard to hear and on top of that the crew did not speak English very well. I, along with a few others, missed our connecting flight due to the delays on this flight. The crew also mentioned they would hold the flight for us...which they didn’t. The flight itself felt unclean and the entertainment was lacking. Overall a horrifying experience and will avoid flying Air India ever again."
Pros: "Nothing"
Cons: "The audio jack/port of my seat wasn’t working for the entire duration of the flight ; the food was not good; uncomfortable seating plus they didn’t inform me to check out my luggage at New Delhi and check them back in for Kolkata after clearing customs; this made me miss my baggage"
Pros: "Pleasant staff with good service"
Cons: "Poor communication all around Poor aircraft maintenance - outdated aircraft seats Flight delays Horrible flight transfer experience"
Pros: "Food was unexpectedly good!"
Cons: "Flying is always hard when your sick but has no reflection on the companies."
Pros: "Found flies in it"
Cons: "Flies in food; chipped trays"
Cons: "Freezing plane Had 2 bag allowance and they disputed it at the check in, had to prove it."
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "Good flight.....reached in time."
Cons: "Check in luggage in two belts at newark airport creats confusion.."
Cons: "They were skimpy on giving food. For 2 adults and two paid kids, they were trying to get away with 2 peanut pouches! Requested special kids meal, did not receive it. Crew could not help with frozen screen, so over 15 hours no entertainment"
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Pros: "The stuff"
Cons: "Food"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Pros: "Staff was so friendly that my mother who was travelling alone for the first time didn't even realised that when she reached to mumbai.and food was so awesome and flight departed and landed safely on time."
Pros: "Food was ok. Crew was ok."
Cons: "A second time experience with AI and this is bad too. - Bad Entertainment facility. Not able to interface with any of the thing as none is working fine. - Even the charging point is not working to keep myself entertained in one way or other for such a long journey. - The screen monitor power buttons not working, continuously flashing the light on my eye which is not allowing me to sleep peacefully. - Toilets are not clean and not up to the basic standards which at least found in domestic flights"
Pros: "Flight reached ahead of time.And being non-stop, it is very convenient"
Cons: "Equipment was old. The service was mediocre. Food was also pretty average."
Pros: "Easy boarding process with premium economy (or Economy Privilege, for Brussels Air). Flight wasn't so full so was easy to move to an empty row for more space and ease of sleeping on this overnight flight."
Cons: "(1) Unfortunately couldn't do web check-in because I had bought the ticket through Air India; and strangely the e-ticket receipt only mentioned one time that it was co-chaired with Brussels Air, which caused confusion at the departure terminal. (2) Food quality was poor, with a soft soggy sandwich as the first snack/meal on this overnight flight; then a breakfast with soggy egg and tough chicken. As I wasn't feeling well, I asked a flight attendant for an extra bread roll, and she grabbed one from a tray just collected from another passenger and tried to offer it to me!! Then she stopped short, seeing the packaging was open and went to get another. Needless to say, that was pretty appalling -- and also very surprising given this was a Brussels Airlines plane and staff. (3) Given above, I had a surprisingly poor experience on this flight. I have flown on Brussels Airlines before so was really surprised by the unexpectedly less-than-average quality of service and food."
Pros: "Food"
Cons: "No inflight entertainment"
Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Pros: "I like everything"
Cons: "No comment, everything is good"
Cons: "My personal television did not work. After informing a crew member, he reset my tv. This did not fix the problem."
Pros: "The USB ports"
Cons: "The USB port was broken and didn't work. The Crew member had no patience and was rude and loud."
Cons: "The food was bad though i traveled business class."
Cons: "Entertainment system did not work! No help on the plane,no compensation made."
Cons: "Food was not good . Entertainment system didn't work for the entire 14 hr flight journey"
Pros: "Food"
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Cons: "Poor handling nowheelchairfor disabled person ask the to walk"
Pros: "Service good"
Cons: "All good"
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Pros: "I came home safely"
Cons: "Not enough food. No tv or in flight entertainment. No wifi"
Pros: "Leg room"
Cons: "Everything other than leg room."
Pros: "Food is always the best but everything else is a big question mark."
Pros: "Refurbish Economy seats, they are in bad shape"
Cons: "Smelly bathrooms. Dirty carpets in aisles."
Pros: "Convenience & courtesy of AI."
Cons: "Interior of planes are in bad need of refurbishing."
Pros: "Smooth boarding, on-time arrival, courteous staff"
Pros: "Non stop flight"
Cons: "Poorly msintained aircrsfts. Smellled of milddew"
Cons: "Crew was not helpful. They woke me up out of a deep sleep to give me a mayo and cheese sandwich but did not wake me (or even leave on my tray table) an immigration form. They then ignored several call bells when I was trying to get one. I was left scrambling when we landed. Movie selection was also slim and outdated and made for a rough 15 hours. Seats uncomfortable. Bathrooms were not well maintained throughout flight."
Pros: "Didn't expect to get food. So that was a pleasant surprise."
Cons: "Flight was about 50 minutes late"
Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."
Pros: "The plane had top of line facilities. great experience."
Cons: "ill mannered children and the parents not caring at all. Passengers need to be more considerate especially tot he Flight crew."
Pros: "On time arrival and departure, food service on board"
Cons: "No entertainment system"
Pros: "Crew seemed friendly, baggage came out quickly upon landing"
Cons: "Flight was delayed 45 minutes. We were sitting at the gate and don't think we heard any announcements. Even boarding we just noticed people start lining up. Snack was a cheese sandwich which we couldn't eat because vegan -- would have been nice to have chips or something."
Pros: "Some bathrooms are larger than usual."
Cons: "Checkin was a 4 hour wait mess. Food runs out. Fruit isn't ripe. Plane is very old, uncomfortable old, lumpy seats. 1/4 of entertainment screens are broken."