Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
The flight was great. We had to purchase extra long seats for the long flight. But overall it was great.
The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.
WORST AIRLINE EVER—FOOD WAS MEDIOCRE AND WIDEBODY 777 BOEING WAS VERY UNCOMFORTABLE! IT WAS NOT WORTH THE MONEY THAT I PAID.
Superb experience. I hope they bring back the fast track option at Heathrow immigration.
Amazing service and food. However I didn’t get chance to choose my own seat which bothered me a little.
Had the salad which tasted awfully spat it out but still got food poisoning 1 after running to toilet crew would not let me sit near toilets I was stuck in window seat
Excellent airlines. I highly recommend using Emirates. Its my number 1 airlines
I liked theAVML food. Taste was alright and quantity was enough. Sometimes during the flight I felt that the smell from toilet was coming to the cabin
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Overall it was a very good experience. Boarding was efficient and well organized. The cabin crew were excellent. The meals were tasty and quite filling. The warm bread rolls were a nice touch. Seats were comfortable even if they were a little narrow. Entertainment selection was excellent.
They shld improve and provide a lunch or dinner in an international leg
The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.
Was required to print a boarding pass, which I'd prefer to avoid. Seat (economy x) was comfortable, service was excellent.
The flight from Doha to Mumbai with Indigo was worst in my whole life, I had booked tickets with Qatar, but still we had to fly by Indigo , worst flight
Fine. Don’t think I would fly with them again
Only negative was dostancevto transfer in Doha with no big golf carts to help us. Walked over 2 miles.
Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.
The seats are extremely small and very uncomfortable for a long trip , no space to even move the legs or keep the legs little bit folded, very uncomfortable
need to improve management and air hostess services. Rest of it’s OK.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence.
Traveling is Okay, but staying in Istanbul, specially Wi-Fi in airport terrible.
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
Process for on line checking needs a lot of improvement. Very frustrating.
The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.
Istanbul to Miami Sector the plane was nice and clean except for no WiFi during the entire flight. The flight from Karachi to Istanbul was another story .The sad part is we paid for business class to be comfortable. The foot rest didn’t work. The flight attendant had to push the seat to put to recline position and/or put it back. This was not only for me but for other passengers in business class. The tray table would not come out so had to get help from the passenger sitting next to me. I understand that they may have to use old planes but Turkish Airlines have to make sure that the things are functional especially the duration of flight is six hours and they are charging a lot of money. It seemed that i was flying a domestic sector instead of an international flight.
No wifi at all during the entire flight from Istanbul to Miami.
Staff didnt want to work, had to get up to get food and ear plugs myself even after calling the attendant multiple times. Both bags were not recieved in Dubai, called the next day to confirm bags were recieved and had to go to airport to pick up the bags. Now coming back to LAX one bag made it and the other bag is still missing.
I found it okay. Did not think the food was that great. And the service could have been better. Seat was a little cramped. Delay getting to Istanbul made me rush all the way across the airport to get to the connection. This was a not good experience.
The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).
Overall good experience with boarding, and food. No entertainment was provided from Frankfurt to Delhi, that could have been better
Rude staff and seats are only can accommodate small people. If you 6 feet and up be ready for struggle.
Usually a business class traveller had to do economy this time due to last min travels and no business class ticket available The staff treats u like substandard citizens . Especially to coloured ppl . This would not have been the case if I were back in business or first At Munich I asked if there was an option of upgrade and not for free I would pay but within 30 sec she said the flight is full ..the interesting part is I did not even tell her which segment I am.flying . But seems like she was not interested in talking
Poor preparedness for wheelchair requiring passengers at Frankfurt. We were parked at a remote ramp requiring air stairs, this despite being 4 passengers who couldn’t take stairs down.
Turns out you cannot use the Lufthansa app to check I for flights bought from a 3rd party. Had to locate someone to ticket me in Frankfurt. I was not the only one. What a hassle.
The booking itself was the primary problem. The flight should have been 7 AM instead of 8 AM. There was only 20 minutes to get to the next flight and I had to go through passport control. There were 5 stations open to handle 200-300 people and I missed my connecting flight.
The snack item was not very good. A lot of passengers disliked it
Recent movies and music availability like it used to be
I wish the seats and entertainment could have been better
Connecting British Airways flight was 29 hours delayed so I never made it on this plane
A little more legroom, and maybe a little bit of food
It was truly amazing. I will do it again! Excellent!
Had to cancel flight due to war in the Middle East, no refund, and insurance wouldn’t cover it!
My flight got cancelled and it was a very bad experience
2 hours delay & 1 hour stuck on the plane because the airport didn’t have a bus to pick up the people. So I lost my connecting flight…. really bad situation, because the service was really bad in London.
Anyone taller than 5'9 would be cramped. If you are delayed at all, expect to lose your mind while you sit in the plane on the tarmac. Furthermore, the food and drink options/availability is extremely poor.
Excellent plane (B787), comfortable seats in Premium Economy. Seat back TV screen didn't work properly so that was a bit of a bummer. Food was good, service was efficient. Overall good experience.
Everything was good except entertainment system failed shortly into the flight.
Left late because too many people with carry on and not enough room.