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Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Pros: "Poor"
Cons: "Poor"

Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."

Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."

Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Pros: "The crew was excellent and surprisingly the seats were comfortable."
Cons: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Cons: "Entertainment worked sporadically"

Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Pros: "Crew was wonderful and welcoming!"

Pros: "Everything was great"
Cons: "N/A"

Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Pros: "The airplane"
Cons: "Nothing"

Cons: "Missed the flight due to late landing from earlier connection"

Pros: "It was only 2 hours"
Cons: "Small plane, no movies"

Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Cons: "Engine noise in the cabin is loud."

Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Cons: "Leg space."

Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."

Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."

Pros: "Average"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Pros: "It was ok fligh"
Cons: "Food was not so good"

Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."

Pros: "Super fast boarding and smooth takeoff"

Pros: "The service"
Cons: "Nothing"

Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"

Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"

Pros: "the food"
Cons: "no room for legs"

Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"

Pros: "No issues, quick trip, friendly staff, comfortable ride..."

Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Cons: "nA"

Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

"The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good."

Cons: "It was really nice and comfortable trip"

Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."

Cons: "Not losing my luggage"

Pros: "On time"
Cons: "Send notifications"

Cons: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."

Pros: "Arrived on time. Baggage arrived quickly."
Cons: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."

Pros: "Timing and Food"
Cons: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."

Cons: "Great"

Pros: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Cons: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."

Cons: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."

Pros: "Our flight got delayed for 3 hours and they where ri rude to us"

Pros: "yes"

Cons: "Very old planes. Poor cleanliness"

Cons: "3 hours delay !"

Pros: "We had front seats which made the journey comfortable"

Pros: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"

Pros: "crew was good and seats was just OK"
Cons: "more leg room"

Cons: "Actually I didn’t fly as I didn’t receive the confirmation email or the ticket and I had to call vayama who informed me that they don’t have any records for my booking although my credit card was authorized for the amount !! I had to do another booking fire test with the airlines due to limited time before departure!"

Pros: "On time. Hot food."
Cons: "No water bottles available. Food bland."

Pros: "Quick check in"
Cons: "Chairs legs do not extend enough"

Pros: "Good price. Direct flight. Decent food."
Cons: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."

Cons: "Prices should be lowered and more direct flights from EWR airport."

Pros: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Cons: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"

Pros: "Being done."
Cons: "Being thirsty."

Pros: "Flight was on time and I appreciate that."

Cons: "45 minutes to get my bag!"

Pros: "Cheap flight. Boarding was quick and thats about the only thing good."
Cons: "No Wifi, no alcohol, and food was terrible."

Pros: "Good seats reasonable service and chk in was easy , food is excellent."
Cons: "Very noisy ."

Pros: "Tha Flight was on time no delay The Crew are friendly in over all I have no problem"

Pros: "Delays and lack of coordination during boarding process in cairo"

Pros: "Crew was super nice and helpful. Flight schedule was on time."

Pros: "Comfortable trip"
Cons: "Hot food not great"

Pros: "Customer service very very very bad And tickets was too expensive"

Pros: "Great crew, members always welling to help"

Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."

Pros: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Cons: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."

Pros: "Nothing."
Cons: "Fligjt from Cairo to Toronto was very unorganised and unprofessional. Did not follow appropriate protocol for boarding procedures. Delayed. Unprofessional staff in Cairo."

Pros: "crew"
Cons: "length of the trip"

Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."

Pros: "They make us feel the tickets are discounted, and when you arrive to the airports for international flights which is normally allowed 2 luggage, they informed us we are allowed only one bag and charge for the second bage $125.00 also they told me that my carrying on is too big and charge me another $125.00 . I have had traveled with the same carry on many time but that's the new way of EGYPTAIR scams. Will not travel with them anymore..... They're the worst service, you will only see the cabin crew during the meal time , with almost 12 hrs flight you will see the crew only twice !!!!! The worst experience we ever have"

Pros: "Staff was attentive and welcoming"

Pros: "Food and service was good."
Cons: "None"

Pros: "I end up upgrading my seats from economy to business class and made a very decision given the length of flight. Service was excellent and food was alright. The best thing were the seats as my whole family got to sleep 5 - 6 hours."

Pros: "I had a window seat"
Cons: "From when I got on the plane to Toronto everybody was arguing with each other, not telling that the whole flight to Toronto a baby was crying the whole way I could get no sleep no flight attendants came to check on the family to see if they could quiet the baby so basically it was very very uncomfortable and Restless. Got no type of sleep! Also passagers act like they did not know where there assigned seat was at so that took a good amount of time for us to figure out everything before we took off. Don't think I'll ever fly with that airline again."

Pros: "The staff were so helpful and nice. The plane was smooth and clean."
Cons: "Nada"

Cons: "Although the flight attendants were nice, I felt they should have gone through the cabin more often offering water or other beverages since this was such a long flight,"

Cons: "Delay"

Cons: "They late for 45 minutes"

Pros: "Service on Egyptair continues deteriorating. Service was very bad, flights never leave/reach on time. Served food was very bad. Egyptair ground service in cairo airport is a shame to any respected operator. Basically the wheel chair service it is very poor. These are facts if you are seriously looking for a feedback."

Pros: "Crew was amazing good friendly and seats was also very comfortable"
Cons: "The airline should make food better to make travelers satisfied thanks"

Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19 still waiting for refund ??"

Pros: "Everything"

Cons: "Train staff to be more responsive to customersn need"

Pros: "Efficient airline, friendly staff."
Cons: "Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money."

Pros: "That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews...."
Cons: "Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad."

Cons: "sea food"

Cons: "Food we got was not promised. Drinks are not served or highlighted based on requirements"

Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"

Cons: "The food was seriously too small in portion! Had to go hungry on a full service 14hr flight!"

Pros: "Being time conscious"

Pros: "Not much"
Cons: "- Very noisy and old airplane - Since it's old, the legroom in economy was poor and the business class was looking like it was built in the 80s. It was really cramped even in the business class - If you bring your own headphones, make sure they're noise cancelling since it's noisy on the plane - And if you bring your own headphones, you need those old 2 pin style connectors as well. The ones that Ethiad give you are super low quality. - Screen resolution on those screens is really bad, you can view every pixel on the screen and brightness doesn't go all the way up either."

Cons: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."

Pros: "Crew tried to make the best of the situation. Food"
Cons: "How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us. Knowing that we couldn’t choose our seats when checking in initially!!! We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together. This makes the life of the crew so hard as it is not their fault and clearly many people were affected!! Lastly stop using small planes for your Brisbane flights!!!!!!! We pay good money and deserve better. This is not the first time"

Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"

Pros: "Shoud be treated good meal in flight."

Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"

Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."

Pros: "Same food offered on both trips was a bit disappointing"

Pros: "The new A380 was great"
Cons: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"

Pros: "SERVICE WAS PERFECT"
Cons: "FOOD WASN'T GOOD"

Pros: "Great vegetarian food and good assortment of latest movies/tv shows."

Pros: "food was great!"
Cons: "Same crew not that friendly"

Cons: "Old plane, old movie lineup, tight seating, overcrowded"

Pros: "As above"

Pros: "Getting home"
Cons: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."

Cons: "See above"

Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"

Pros: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Cons: "Nothing"

Cons: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."

Pros: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
Cons: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."

Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."

Pros: "excellent quiet A380 plane. Enjoyed the flight even in economy"

Pros: "The food and crew was good"
Cons: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."

Pros: "I was upgraded to business class, which was nice."
Cons: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."

Pros: "That we arrived safely"
Cons: "The seat in the exit aisle was too upright and very uncomfortable. After paying for the exit row seat I expected a more comfortable chair. We were stuck in Abu Dhabi for nearly 2 hours on the runway waiting for take off even though all passengers boarded early."

Pros: "NOTHING"
Cons: "SERVICE"

Pros: "Same like above"

Pros: "granted food voucher"
Cons: "movie selection poor. 3 hour delay"

Pros: "Interior design.Soft warm colours condisive to a relaxing vibe."
Cons: "Only one toilet available for a cabin full of people waiting in line for longer than comfort requires.Entertainment needs an uplift.Drab and dreary."

Pros: "Despite being a totally full flight, it was comfortable, with prompt food service and good entertainment options."
Cons: "- The crew member in our section was great, but two of the other crew were totally over it and were blunt and rude, both to passengers and to the other crew! - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia. - Rear toilets ran out of paper towels and seat liners in last few hours of flight. - Gluten-free meal options were substandard."

Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."

Pros: "Nothing"
Cons: "When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment."

Pros: "Staff was accommodating and friendly."
Cons: "Aircraft condition, smelly."

Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."

Pros: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Cons: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."

Pros: "The seat was really comfortable, food was alright."
Cons: "Staff, I've missed my snack when I was sleeping nobody awake me"

Cons: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."

Pros: "Seating was comfortable in the exit rows"
Cons: "The size of the plane results in long delays to use the facilities due to the number of people on board"

Pros: "Crew - excellent flight attendant - I wish that kind of girl could be on every flights! Very friendly, smiley face, joking, a little chat chat with everybody, EXCELLENT!! Everything depends on person attitude..."

Pros: "Prompt"
Cons: "Food offering"

Cons: "Nothing"

Pros: "In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored."
Cons: "Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops."

Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"

Pros: "Organized process and controls."
Cons: "The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve."

Pros: "Crew good, food okish."
Cons: "Entertainment system below average. Disembarkment was poorly handled and resulted in big delays."

Pros: "Somewhat"
Cons: "Food"

Pros: "Crew were brilliant and I felt well looked-after."
Cons: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."

Pros: "not much"
Cons: "Equipment change from A350 to very old 777. Long delay."

Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."

Cons: "No food, no tv... nothing."

Pros: "Typical BA efficiency."
Cons: "What’s the difference between BA and EasyJet?"

Pros: "Crew was good the equipment on board not good. I paid for 6 seats for my family and earphone connection plus power socket didn't work"

Cons: "Flight was delayed and had to sit on the tarmac for 40 minutes. Almost missed the next flight. Rude British Airways stewards."

Pros: "Nothing specific"
Cons: "Old aircraft"

Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"

Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."

Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."

Pros: "Food and service great"

Pros: "Ground staff were excellent, the comfort was acceptable."
Cons: "Entertainment was mediocre, and absence of WiFi on air was disappointing. Not being able to eat food of your choice in business class because it ran out, is not acceptable. Crew were indifferent"

Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."

Cons: "Left late. Everything was unorganized."

Pros: "food was excellent ... service is always top notch"

Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."

Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"

Cons: "No WIFI"

Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"

Pros: "Good service by the booking staff all the way through, especially when they were helping me with the delay."
Cons: "My overall schedule was delayed 3 hours, which threw off some of my plans."

Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."

Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."

Pros: "Good documentary films to choose from to pass time."

Cons: "Flight was late"

Pros: "The seats were comfortable and roomy."

Cons: "The plane was ridiculously freezing cold; the AC was way too low and now I am ill. I complained on numerous occasions but the temperature remained! Also there was hardly any leg room."

Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."

Pros: "crew friendliness"
Cons: "no charging ports"

Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."

Pros: "great service - flight was smooth takeoff and landing"

Pros: "Nothing"
Cons: "I paid to upgrade my seat and another passenger sat there and refused to move so I had to sit on the opposite side of the row causing me discomfort the entire flight. I have a titanium leg on my right side and always sit in a seat that allows me to stretch my leg right side of aisle. Very dissatisfied"

Pros: "Getting home"
Cons: "Extremely cold on board ,, no control of a.c. After boarding we got a breakfast bar and a drink. Nothing more till morning, then the breakfast was horrible."

Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."

Pros: "Fabulous experience on every level"

Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."

Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."

Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."

Pros: "The service was great!"
Cons: "Leg room. I'm very tall."

Cons: "I was not informed about visa - so i need to bay 2nd ticket. I sent redound request email - but no reply."

Pros: "In general all went well."
Cons: "If a steward is sick they should stay off the plane. The steward on this flight was coughing and sneezing on everyone. Plus he was rude."

Pros: "Got to my destination"
Cons: "The plane was from the last century. My iPhone screen is bigger than the entertainment unit in the seat in front of me... The flight was late. Service very slow."

Pros: "Flight was good.Crew was good."
Cons: "Flight delays and baggage not coming"

Cons: "Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate."

Pros: "The crew was nice"
Cons: "I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights"

Pros: "Seat was comfortable as I had the exit row"
Cons: "Flight was late by an hour taking off from DXB."

Cons: "flight delayed by several hours"

Pros: "Staff are very nice"
Cons: "Delay in flight of more than 45 minutes"

Pros: "The crew was very nice and friendly. They were very accommodating and genuine."
Cons: "The washrooms should be cleaned during the flight."

Cons: "Seats were cramped and toilet was wet and stinky"

Pros: "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
Cons: "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."

Pros: "Nada"
Cons: "Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government"

Pros: "time and straight flight"
Cons: "on time is Key"

Pros: "Price."
Cons: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."

Cons: "Flight delayed, rescheduled and didn't apologize and didn't compensate for the inconvenience. Staff is rude"

Pros: "on time"

Pros: "Food was okay. Crew was okay."
Cons: "Plane was so packed and tight we felt like sardines. Even a few more inches of room would make a huge difference. They also added two or three extra rows to the back of the plane. Folks were practically sitting in the crew staging area and literally directly next to the bathroom door. So glad we didn't get one of those seats."

Pros: "Crew was friendly and empathetic. Was not their fault for the delay."
Cons: "First plane that was after a 4 hour layover broke down. Took over an additional 9 hours to get a new plane. And all we were given was a voucher for a discount on a Canada Air trip and headphones."

Pros: "Seats comfortable"
Cons: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."

Cons: "Flight cancelled without ever receiving any notice -- I found out when I was in the security line. Waited 1.5 hours to talk to an agent. On standby for 7 hours. No food vouchers. Air Canada agents gave very little information, didn't care at all that they had cancelled dozens of flights."

Cons: "My Original flight was cancelled 3 hours prior to departure. Had to wait long lines at Air Canada customer service. Due to slowness of process, was not able to take other departing flights to other close airports. Had to stay the night at hotel."

Pros: "The snack selection is excellent"
Cons: "No complaints"

Cons: "Connecting flight cancelled with a 2 day wait for rebooked flight."

Cons: "The crew didn't finish the inflight service so a bunch of us didn't get drinks or snacks. This was all the more frustrating when the flight then circled Ottawa for 20 minutes before landing."

Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."

Pros: "Comfortable, nice new plane. As best as you can expect for a long flight in a small space."
Cons: "The dinner wrap was not great. The tea was undrinkable. Delay due to de-icing."

Cons: "I had a special service request and it was not honored, not sure if it was due to flight delays or just not good customer service, I was disappointed because my flight changes three times before the trip and I placed two calls to the airline prior to trip to ensure my special needs were requested and confirmed."

Pros: "I like the options for entertainment and the seats were comfortable"
Cons: "The food options were terrible"

Pros: "The crew was very friendly and seemed willing to help."
Cons: "The cabin was very cold during the 12+ hour flight, and the food was not very good."

Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"

Pros: "ON TIME; SAFE"
Cons: "SEATING EXTREMELY CRAMPED; NO ACCESS TO RESTROOMS IN COACH FOR 40 MINUTE TIME PERIOD DUE TO SERVICING FOOD AND DRINKS;"

Pros: "customer services"

Cons: "No entertainment unless you rented one of their iPads"

Cons: "Flight delay"

Pros: "the mounties rock, seriously"

Pros: "Movies"
Cons: "It is unacceptable for a big airline company not to include any complimentary meal for a five hour flight. Even low coast companies include the meals. First time I see that."

Pros: "The crew and staff were at all times open to help, with a pleasant surprise to see all of them smile at all times."

Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."

Pros: "Very smooth landing!"
Cons: "PA volume was bit loud"

Cons: "My flight was re-routed due to weather then. We had to wait a couple of hours for fuel then the pilots had to switch. It was horrible. The crew asked us to remain on the flight so we could leave faster which was lie. The smaller airport had food they didnt want us to go down and eat. It was an aweful experience. I paid extra money to get to cali earlier and ended up later than I wouldve if i had gone with the cheaper flight."

Pros: "The crew were nice. I like the type of plane. It arrived basically on time, with my luggage."
Cons: "First, I despise Air Canada's new policy of charging $25 per segment per passenger to get a seat assignment - any seat assignment. This isn't a surcharge for more leg room, or to move to business class - it is for the ability to pick seats at all. That means that if I want to sit next to my spouse on a simple direct flight, the cost is $100 round trip ($25 x 4)! For that much money, we should not only be seated together, we should be seated together at a very nice restaurant (which is exactly where we spent the $100 that we refused to spend on seat assignments). Second, my particular seat wasn't clean. Someone had been sick, and it wasn't completely cleaned up. Maybe getting a clean seat is an additional surcharge? The nice stewardess helped me and with some sanitizing hand wipes we were able to get rid of the remnants stuck on my tray and the wall of the aircraft (of course, since I didn't pay for a seat assignment, I ended up in a last row window seat in a plane without middle seats)."

Pros: "Clean environment and temperature was pretty constant and comfortable. Staff helpful. The entertainment equipment worked well. This was not the case for for a number of passengers on another carrier's long flight within the past 9 months."
Cons: "There was a nice balance of food, beverages and snacks. However, the food quality was not the same as my previous flight. One meal included mashed potatoes and potato salad and I feel a green salad would have been a better balance. Taste was lacking a bit. Movie choices felt limited. This was "the" trip with the noisy, screaming 2yo sitting directly in front of me. I feel for the child and parents and feel some of the issue was the parent. Crew seemed to mostly ignore the situation. I'm a grandma so usually patient but others around me we clearly annoyed."

Pros: "Flight was on time. Was able to move from my assigned centre of row seat to an aisle seat, which however was I'm the last row outside the toilets. Checked bag came quickly in Seattle. Descent was gradual enough, or something, that my ears, which normally hurt excruciatingly from about 20,00-10,000 feet, barely bothered me."
Cons: "Check in, customs, etc in Toronto was a series of long long lines that took nearly 1.5 hours (not AC's fault but an unpleasant aspect of the trip). Plane was full and very cramped, impossible to get up and walk. The tv monitors on my side/half of the plane conked out midway through flight."

Cons: "Bathroom needed more attention to cleanliness"

Cons: "In my flight to India, I was asked to check in my hand baggage at Calgary. This bag got left behind in Toronto and I received it in India after 2 days. This was a big inconvenience. I wish Air Canada had compensated me for this inconvenience. On my way back, my checked in baggage was badly damaged. I realize that the airline is not responsible for this and it is the airport crew. Overall a good experience. I will definitely take this flight again, but will not check in my hand baggage. The crew is very friendly and helpful - great service."

Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."

Pros: "On time"
Cons: "Food , uncomfortable ,"

Pros: "Clean, comfortable seating. Blanket better than recent trip with another carrier. All entertainment equipment functioned; entertainment choices adequate but not outstanding. Food was tasty for airline food. Staff was kind and professional While not overly friendly."
Cons: "Slice of banana bread for light continental breakfast sure was light. Last food I received for hours because of my schedule. Crew communicated and updated us well. Required documentation was not explained at all. Many passengers were confused."

Pros: "See above"
Cons: "See above"

Pros: "Great flight, entertainment system, flight staff made me feel at home"
Cons: "For some reason, I was not allowed to check-in on line."

Cons: "Because the flight was delayed, the car rental company let the car go to another customer. A substitute was provided after another 2 hour wait."

Cons: "Very long line to get to security"

Pros: "Skilled pilot dealt with rough weather very well."
Cons: "if you have ever flown on a low cost airline like Ryanair or Easyjet act like you are on that flight. Bring snacks and headphones."