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I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???

Cheap

Very uncomfortable seats No drinks included despite long haul flight Messy boarding procedures

Only after I read the fine line on my e-mail did I find out I had to print a boarding pass. The crew was not friendly or understanding. Woke me up from my sleep. Overall terrible flight.

Got to where I needed to go. Ground crew and flight crew were friendly and professional.

No complaints

nothing

everything

nothing

everything

Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment

I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Timing , Arrived 10 minutes early. Very friendly crew, comfortable seat.

Nothing negative comes to the mind

In time. Good connection in Prague.

No free drinks, not even water or orange juice, is a bit disappointing for a trip costing over 300 euro.

Not friendly stuarders..

They had a snack even on such a short redeye flight!

No vegetarian snack option though.

The crew were so helpful and friendly. Comfortable seats and nice plane.

The flight was too short to enjoy their food or entertainment. Coffee was good.

It got me from point A to point B so it met the minimum requirements.

Was late getting loaded and off the ground. The shuttle to/from airport & Abu Simbel was not identified in any way.

Lots of entertainment to choose from.

The legroom was the worst I've seen in a long time. I'm 6' tall and my knees hit the seat in front of me. Seats would also not recline. Crew was not particularly friendly or welcoming. Food was pretty mediocre. Both my partner and I had to ask for replacement headphones as the initial sets given were not working. My partner was on crutches and, though told she could get priority boarding, this was not followed up on by the crew and she had to deal with the normal jostling.

Good legroom, flight not full so room to spread out

We were forced to sit in the aircraft for 2 hours before takeoff without explanation. This is now standard airline/airport strategy to get people out of the way and out of the boarding areas when they are running behind. Unacceptable and should be resisted.

Empty flight, so got a row to myself.

Itinerary had a narrow 40 minute window to transfer, takeoff was delayed thirty minutes, missed flight.

The plane was uncomfortable, the seats looked unsafe, the flight was overcrowded with many crying babies, the food was terrible. Turbulence caused the flight to take an hour longer, which was even more excruciating.

Excellent Service

Everything was good!

I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?

Not a full flight. Decent food. Friendly staff.

only two people checking people in but one was for business class and even though there were no business class passengers when I was checking in they just sat there and did nothing. So super long line to check in and only one active agent.

Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.

No personal entertainment.

Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too.

We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.

This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia.

Excellent. Amazing plane

My car was left in Dubai , & I am not sure when I will get it.

This is how a flight sould be lots of leg room the seat went back ,the flight was from Heathrow unlike other airlines that fly from the worst airport I have ever been to that's Luton

Noting

Very full flight but all went efficiently and smoothly. Staff excellent as usual.

Nothing I can think of.

At check in staff did not know that I had 20 kg baggage allowance

Flight was delayed over an hour sitting on plane. Flight attendants were rude.

The gorgeous new airplane had all the possible desired necessities for the perfect flight: clean bathrooms, a top-notch entertainment system, leg room and comfortable reclinable seats, even in economy. But, we really made it was the service. All of the staff were exceptionally nice and very helpful. The meal was delicious---the fact that I got a menu with all the possibilities for dinner made me feel as if I was flying in business class. After a delicious meal, I stretched out over four seats that I shared with only one other person. Such a luxury! I wish I could always fly Etihad.

Again, the entertainment system shuts down about 90minutes before landing. Strange, but not a big deal when I consider everything else.

Alitalia customer service and crew service was Excellent.

Eithad crew service in Business Class from Bangalore to Abu Dhabi was very poor, not polite, my wife asked for some meal and five minutes later cabin crew staff brought a tray without any meal, saying that she asked only for bread with butter ¿¿¿¿???.... Never in my life I heard in Business Class such a stupid pretext for not having what a passanger ordered. But that was not the final of our story, as Business Class passangers Eithad arranged previously a hotel for eight hours until we catch our Alitalia flight to Milan at 8:55 am, but nobody took us to the hotel, in Abu Dhabi Etihad staff told us that we have to pay for that transfer. Once we reach the hotel paying our taxi, the hotel staff told us that the reservation was for the next day and that we have to pay for our staying ¿¿¿??? I cannot believe how bad is Etihad service, never in my life I will buy a Etihad ticket again unless I receive a trully and sincere apologize. We had a very bad time flying whith this airline, a horrible experience. Etihad, how are you going to compete whith Qatar and Emirates? With this service there is no way this company can succeed among those competitors.

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

nothing

for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE

everything from the boarding and check-in process to in flight comfort.

Nothing

There was no entertainment and no food