Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "Amazing aircraft! Amazing crew!"
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Pros: "Excellent service. Very comfortable business class seat. Arrived early"
Cons: "Boarding & disembarking was via bus & stairs."
Pros: "amazing except for the entertainment system"
Cons: "Better entertainment system , 6 hours flight is tough without it"
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Cons: "food options exhausted pls tell ground catering to provide more food"
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Cons: "They cancelled my trip"
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Cons: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Pros: "Office staff was cooperative Overall flight was good"
Cons: "Ground crew was rude in behavior - not all but briefing counter staff"
Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Pros: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Cons: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Pros: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Pros: "Good service, good entertainment options, modern aircraft"
Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Pros: "One of the best flights in the past 5 years! 5 gold star service!"
Cons: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Pros: "Exceptional Service Great Food New Planes Overall excellent"
Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Pros: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Pros: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Cons: "Not allowing water on the flight made it extremely long and unbearable."
No complaints about anything, food was good, entertainment was good, crew was also very good. Will definitely fly again with Lufthansa.
Pros: "I missed my flight."
Cons: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Pros: "Nothing much to say. The crew was polite, kind and professional."
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."
Pros: "Nice crew comfortable seats selection of drinks were good"
Cons: "Better blankets too cold on the plane"
Pros: "What more can you expect for economy travel?"
Cons: "Cramped seats"
Cons: "Cramped, old plane with no entertainment system."
Pros: "Food and boarding process"
Pros: "Very nice crew"
Pros: "Not much"
Cons: "Almost everything"
Cons: "We never got on that flight!"
Pros: "The plane was very good , the hospitality was very good b"
Cons: "Every thing in Lufthansa was horrible"
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "Cabin crew hospitality and service were amazing"
Pros: "the flight crew were quick and responsive for any requests and polite. seems like understandable."
Cons: "flight being delayed in taking off but the it arrived on time as the time is covered it up during flight."
Cons: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Cons: "Departure time go to plane was worst because there were not jetway. So people were with carry on to downstairs to reach the plane was very difficult and more difficult for with the baby passengers , elder lady, ...."
Pros: "Staff courteous. Food good. Toilets clean. Plane clean."
Cons: "Did not give eye masks. Seats very narrow and packed closely. Front row seat was in your face."
Pros: "Smooth flight"
Cons: "Movie selection is very limited"
Pros: "Service was very good, flight was very smooth"
Pros: "The crew was nice and boarding was efficient."
Cons: "Entertainment was dated and with few choices. Food was awful."
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Cons: "Requested vegetarian and was served vegan"
Pros: "Excellent, travel only with LH"
Cons: "The plane was a very noisy on take off."
Pros: "The snacks were nice."
Cons: "We were delayed over 30 minutes and we did not get an update until like 20 minutes of sitting in the gate, which made me almost miss my connecting flight to New York. I also think that in the Barcelona airport there should be just a line to drop off the luggage since there is a self check out machine. It doesn't make sense to do the self check out and still get on the regular check out line to drop off the luggage."
Pros: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Cons: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"
Pros: "Very friendly and efficient crew. Good food and entertainment. On schedule."
Pros: "Same as above but even better."
Pros: "Boarding staff was cooperative On time departures and arrivals"
Cons: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Pros: "Everything was pretty good. Except for the seats."
Cons: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Pros: "Price was right. Aircraft was clean & maintained to high level. On time departure and arrival."
Pros: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Cons: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."
Pros: "Food/drink choices and portions were very generous on our long haul flight . Efficient boarding. Lots of entertainment options as well."
Pros: "Most all was good."
Cons: "The kids screaming!"
Pros: "Takeoff was on time and efficient."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Pros: "Really liked that glasses water, soda and juice were readily available near the staircase to the bathrooms. The seats were spacious and comfortably reclined. The staff went out of there way to make sure we were comfortable. I appreciated them refilling my cup right after being served a drink because I was thirsty and had immediately drank the first cup. The movie selection was pretty good but could have had more up to date movies. I liked the touch screens."
Cons: "They boarded everybody at once through a jetbridge made of glad. Very hot in there. You were stopped in a crowded jet bridge in 90 degrees for 25 minutes because they board everybody at once and it took time to get passengers into their seat."
Pros: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Cons: "Video entertainment menu system was slow to work with."
Pros: "Planes are nice and clean. Crew could be a bit friendlier!"
Cons: "They charge 100 Euro for a bag that's just a bit over their weight limit, that's ridiculous! On a continuous flight, I had to collect my luggage and re-check it. On a connect-up flight I was made to exit the airport's secured area and go again through TSA, and barely had time to catch my next flight with a little over 2 hrs of layover! After paying 100 Euroes for a bag that was a bit over weight, they broke one of the wheels.. And keep in mind that this was a high quality expensive bag!"
Cons: "I requested Kosher meal and first time did not get it. I was shocked when I was told that Lufthansa does not serve it on this flight. I am planning to write about it Lufthansa CEO. The airplane was old, one restroom did not function and it was closed. So, the economy class was served by only one restroom for the entire flight which led to long waiting line and discomfort for many passengers."
Pros: "The entertainment was good on board"
Cons: "The cabin crew was a bit rude"
Cons: "Staff seen to not like people of color black"
Pros: "good amount of room on the plane"
Cons: "magazine on the plane is boring"
To know the rules of the Covid test better
Cons: "Entertaining system was malfunctioning in a 12 hours flight!!"
Pros: "Everything except food"
Cons: "Food variety could be an order improvement add"
Cons: "Staff at check in counter was rude."
Pros: "It’s hard to say what was good, because everything was sub-par. I would say I liked nothing, except that it got me to where I needed to go. Would I pay for this again? Economy, maybe. Business? No way."
Cons: "Everything. I was flying business so the standard must be higher. Specifically? Bathrooms. Replace eather-worn chairs. Leather retains heat making the whole chair hot. As someone who finds everything cold, this was unbelievable; flight crew (rude & bossy, not international standard); seat positioning (your seat mate has to climb over you); meal (feels like an economy meal put on silverware); the pilot! did a hard brake on the runway, sending loose items flying; I really have nothing positive to say about Royal Jordanian, except that I would be happy to avoid them again."
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Pros: "Friendlty crew"
Cons: "Everything else"
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "Hazeem the flight attendant was great, everything else about this experience was horrible and i will be contacting your offices."
Cons: "Everything from communication to state of the airplane."
Pros: "It is on time. Nice aircraft and crew."
Cons: "The breakfast needs improvement."
Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
Pros: "The food and beautiful women"
Cons: "The seats"
Pros: "Comfortable airplane , good food, nice staff"
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Cons: "Bad service bad attitude"
Pros: "Evry thing Time keeping Food Survice"
Cons: "No internet"
Pros: "Wide seats Excellent service"
Pros: "The flight crew was nice."
Cons: "Neither of my bags arrived with the flight. One bag came a day and a half later. The other bag came three days later. A little bit of inconvenience, especially since they wouldn't deliver my bags. I had to go back to the airport twice to pick up my bags that they lost."
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Cons: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "Quick. Personal TVs. Cheaper side. Nice fellow passengers."
Cons: "Unprofessional crew made a little club house of the last rows of seats, moving passengers so they could make themselves beds. They were Not very helpful or responsive. Lost my luggage. Bad food."
Cons: "As I boarded the aircraft I snapped a photo of my seat. I was yelled at by the manager in front of at least 30 passengers, that it is not allowed to snap any photos on board. Clearly this is a made up rule as all social media accounts are blasted with peoples photos. As well- I work in aviation over 8 years and have never heard about this rule. The fact that he choice to stand on the other side of the aircraft and yell at me, instead of walking up to me and explain nicely was not acceptable. Later I’m the flight, I suggested to him that proper procedure is walking up to the person instead of yelling across, my just that he didn’t apologize, he even replied with a very nasty comment. And this was the flight manager. What I can say for sure, is: NEVER AGAIN FLYING ROYAL JORDANIAN!!!!"
Pros: "Food and entertainment"
Cons: "People weren't sitting in their assigned seats. They resolved the issue by reassigning those who were last on the plane."
Pros: "The juice box they gave us before take off"
Cons: "Nothing really"
Pros: "Everything they are the best good with customers they love to help I Recommend to use this airline thank you so much you guys are the best"
Pros: "I didn't have a boarding pass for Royal Jordanian as it was a connecting flight and the UIA groundstaff refused to print one for me when I checked in. Royal Jordanian was very accomodating and sent someone down to the terminal to help me. The food was tasty and fresh as well."
Cons: "I found used chewing gum in the magazine pouch in front of me which was pretty disgusting. The notice boards said the plane was boarding so I rushed from the lounge to the gate and they hadn't actually opened it yet (and didn't for the next ten minutes). Small things, but stopped me from giving an EXCELLENT rating."
Pros: "The service was good and the seats were a good size for economy. Good selection of in flight movies as well."
Pros: "Everything was ok, just I dont see my miles in my account and just of that I chose to fly with this airline."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "I realy liked the airport where there are a lot of restorants and caffe and great duty free shops. The lounge is great and its free for master card and american express holder"
Pros: "Calling out rows for boarding was extremely helpful and organized!"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "Staff at checkin desk"
Cons: "Had to wait long to find eticket number for my daughter, as this wasn't on the system although this was a return journey."
Cons: "Bathroom were so dirty"
Pros: "Excellent service"
Pros: "A 25 minutes of flight- there was no food or VOD"
Cons: "It would have been nice to see the flight info during the dlight on the screens"
Pros: "Service, on time"
Cons: "Not much to complain about"
Pros: "Crew were helpful most of the time."
Cons: "Seating was very poor. The five of our groups where seated in different location, despite booking together as a group."
Pros: "We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair."
Cons: "Service not good"
Cons: "I was with my two children and asked the checking tickets employee to put us together because my children need me they are three and four years old but she didn't do so we got problems with other passenger but thanks for the crew they were been great and solved the problem"
Pros: "Every thing"
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The crew was exceptionally kind. Communication in terms of gate changes could be better
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "Flight duration"
Cons: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pros: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pros: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Cons: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Cons: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Cons: "Space between the seats."
Cons: "It was hot and stuffy and dirty"
Pros: "Everything went to plan and we were very happy"
Pros: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Cons: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Cons: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Pros: "The Check in was nice and polite"
Cons: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Cons: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Pros: "The price"
Cons: "The check in was not opened on time The bordibg was not possible on time"
Cons: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Cons: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Pros: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Cons: "Everything was good"
Pros: "Nothing really"
Cons: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "Nice crew"
Cons: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Cons: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pros: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Cons: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pros: "Cheap fare"
Cons: "No entertainment"
Cons: "Very long queues at boating in Charleroi airport"
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Flight left on time"
Pros: "Price price price"
Cons: "Messy boarding"
Cons: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Pros: "Well organised."
Cons: "Charging for light refreshments."
Cons: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Pros: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Cons: "The flight departed around half an hour late."
Pros: "It was quite good at boarding, quick and efficient (from/to)."
Cons: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Cons: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pros: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Pros: "We landed in one piece"
Cons: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Cons: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"
Pros: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Cons: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Pros: "Horrible company never book with them"
Cons: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Pros: "Departure on time, arrival ahead of time."
Cons: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."
Cons: "Just perfect and on time"
Pros: "The price was good"
Cons: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Pros: "The price"
Cons: "Screens or just at least free water or drink"
Pros: "The flight was very uncomfortable and dirty"
Cons: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Pros: "Really easy experience - friendly, organized, on time and a great price!"
Cons: "If it was on time. Over an hour late."
Pros: "Cheap ticket prices"
Cons: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Pros: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Cons: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Cons: "Very bad"
Pros: "The price. It was cheap this time around."
Cons: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Pros: "Comfortable flight"
Cons: "No food"
Pros: "I liked that it's first and last time"
Cons: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Cons: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Cons: "Wait time, customer service"
Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pros: "The price"
Cons: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Pros: "Easy flight and friendly staff."
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Pros: "It got me there safely"
Cons: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Cons: "Almost one hour delay to board and take off!!!"
Cons: "My bag did not arrive"
Cons: "Checkin takes à long time"
Cons: "Late boarding for unknown reason."
Cons: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Cons: "Everything is charge money"
Pros: "Reasonable drink choices"
Cons: "Where is ayran?!"
Pros: "We did an error in booking the return date, & found no point of contact to change the date"
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Cons: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Pros: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Cons: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Pros: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Pros: "Very nice crew, smooth flight, on time."
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Pros: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Cons: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Cons: "No information flight delay until you find yourself."
Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Cons: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"
Cons: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"
Pros: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."
Cons: "How luggage was treated"
Cons: "The flight was delayed then there was another delay while on board. the ground staff was not helpful and my baggage came in only the day after. The company did not compensate for the clothing i had to buy because i did not have my baggage for nearly 2 days, even though the ground staff said the company would do so. The customer support service was poor and not helpful at all...seems as if they only send canned messages they prepared prior and do not provide any actual support. All in all with low prices, it appears, comes poor service."