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Cons: Organisation at the airport

Pros: Flight crew try hard to please passengers.

Cons: Aeroflot ground staff are rude, aggressive, very poor customer service.

Pros: timing, safety, captain take off and landing

Cons: squeezed chairs like low cost flights luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !

Cons: the crew Moscow-Tomsk

Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Cons: Vegetarian food quality needs improvement

Pros: It’s OK

Cons: Need improvements

Cons: More comfortable seats.

Pros: Crew was great. Apartment class was great!

Cons: Don't put on the airport board that the plane is boarding when it is not

Pros: Nothing

Cons: My luggages are lost

Cons: Organisation at the airport

Pros: Nothing

Cons: Service and attitude

Cons: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!! No help, no support Thanks

Pros: Good flight, thank you

Pros: Late, I liked nothing.

Cons: It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.

Pros: Nothing

Cons: Service and attitude

Pros: pretty good

Cons: on the level withother major airlines

Pros: Quick! Friendly! On time

Pros: Late, I liked nothing.

Cons: It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.

Pros: all perfect

Pros: It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines

Cons: Everything was good!

Cons: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either

Pros: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded

Cons: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!! No help, no support Thanks

Cons: Later

Pros: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded

Pros: Quick! Friendly! On time

Pros: pretty good

Cons: on the level withother major airlines

Pros: The crew was good, helpful and attentive. Boarding was flawless.

Cons: The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :) The food, snacks, drinks were very limited and on the low-budget.