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Pros: "Nothing!"
Cons: "Racists bastards!"

Cons: "No WiFi despite paying. No Kosher food despite ordering."

Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Pros: "As previously stated hated having to go through security again"
Cons: "Chocolate"

Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"

Pros: "The crew"
Cons: "More support"

Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."

Pros: "The crew were really friendly and made sure we were looked after."

Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"

Cons: "The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for"

Cons: "More chicken"

Pros: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Cons: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Cons: "Everything"

Cons: "The food was sub-standard, though it was described accurately as a snack."

Pros: "The crew were very friendly"
Cons: "The plane was was much too hot. It did not reach a comfortable temperature for my wife, who runs cold, for at least 4 hours."

Cons: "Better selection of movies"

Pros: "Lufthansa long haul flights has a really cool air flight status system."
Cons: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."

Cons: "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."

Pros: "Loved the food and drink service."
Cons: "Did not like how far back the seat in front of me went. Causes a cramped ride."

Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Pros: "My luggage never arrived in Munich"

Cons: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."

Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."

Cons: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"

Cons: "Boarding by rows would avoid people rushing to line up ahead of time."

Pros: "Seating was good"
Cons: "Got a seat in the middle - was pretty annoyed with this."

Cons: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."

Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."

Pros: "Worst ever"
Cons: "Poor service"

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Cons: "I think the process was too long in Lagos, but in London it was smooth."

Pros: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Pros: "not much"
Cons: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Pros: "Friendly cabin crew"

Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Cons: "Nothing."

Pros: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Cons: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."

Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Pros: "Crew amazing"
Cons: "No entertainment."

Cons: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"

Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Pros: "Crew was helpful"
Cons: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."

Pros: "Nothing"
Cons: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."

Pros: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Cons: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Cons: "Nothing"

Pros: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Cons: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"

Pros: "Good crew and food!"
Cons: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."

Cons: "Flight delays"

Cons: "Not entertainment at all"

Pros: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Cons: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."

Pros: "The ground staff from the help desk was helpful enough"
Cons: "I could have been rebooked a flight without having to pay for it. Who wants to lost his or her passport? It was very inconvenient and stressful for me, at least free rebooking would have ease my situation."

Pros: "Pleasant and efficient crew made a middle of the night flight (01.00 - 05.30) quite bearable! Food good too."

Cons: "It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers."

Pros: "Once we were in the air (see below), everything was very good."
Cons: "Poor organisation at the airport (maybe notGulfAir's fault). Flight slightly delayed. Gate changed at last minute, board said "Boarding now", but we then waited something like 30 minutes at the new gate to actually start boarding."

Cons: "Was a good experience"

Pros: "The crew were really nice"
Cons: "Entertainment is very limited."

Pros: "Crew was very nice in business. Very helpful and catering to every need."
Cons: "The entertainment. Hollywood movies were not working."

Pros: "I' not sure which flight this relates to. I've taken economy and business class and clearly the business class is better but economy is fine. The crew were good in both classes and whilst the food in business was better I didn't have a problem in economy either."
Cons: "Check in was fine and very friendly but boarding could be better particularly in business. At Heathrow it was a bit chaotic as all classes seemed to be mixed up so it was difficult for priority passengers such as disabled to get through everyone crowded up to the desks and the same applied for business class as well. The IFE wasn't too bad but it could be better. Bahrain airport is a mess and the boarding gates seem to be more like corridors with seats in them so it's difficult again when they call for business class passengers as unless you are already at the front you have to try to work your way through. I believe the airport is being rebuilt. If so then things will probably improve. I'm not sure why there needs to be 2 security checks within a few yards of each other when transiting between flights. they don't have this problem in Doha."

Pros: "Crew was good"
Cons: "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."

Pros: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
Cons: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."

Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"

Pros: "Nothing"
Cons: "Economy sets are too tight and cramped. Cup holder was good for nothing, i tried to put my soft drink bottle in it and it slipped right out the bottom and when I tried to put a cup of water in it supplied by the crew it wouldn't fit! When I reclined my seat to sleep the passenger behind me pushed my seat hard back to upright position. When I turned around to ask why the rude response I realized that he was a tall fellow and his knees were already touching the back of my seat so when I reclined it, it hurt him and he had no where to move his legs. I couldn't do or say much as I understood his misery and therefore kept my seat up the whole way for 5 hours! The flight was full and neither of us could relocate to another seat."

Pros: "Wheel service was excellent"

Pros: "Nothing"
Cons: "Nothing"

Cons: "Return flights delayed. Delay same as flight time so not great."

Cons: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."

Pros: "prices, efficiency, helpful crew"
Cons: "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."

Pros: "Clean airplane and friendly crew"
Cons: "No Problem"

Pros: "All was great since the moment I got into the Airport until arrival into Lebanon... All went through extremely well."

Pros: "Friendly and helpful flight crew Good food Free movies to warch"

Pros: "Food about average."
Cons: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."

Pros: "Wonderful crew - flight good"
Cons: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"

Pros: "Food was pretty good"
Cons: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"

Cons: "."

Pros: "Coffe"
Cons: "Have to wait along time to get the tickets of the connection"

Pros: "Coffe"
Cons: "The men from the crew was not friendly at all"

Pros: "Nothing"
Cons: "Boarding, crew, seating, bus gate"

Pros: "Crew"
Cons: "Bahrain airport"

Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."

Pros: "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Cons: "IFE very limited, so take a good book!"

Cons: "Was not a fan of the breakfast offered."

Cons: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"

Cons: "Late arrival of the plane. Seat not comfort, basic serviceS"

Cons: "onboard entertainment is very limited"

Pros: "how convenient it is"

Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"

Pros: "Everything went fine, no complains!"

Pros: "The price was excellent, the (A330) plane was in good clean condition, they provided with blankets, pillows and headphones. The food was better than most airlines I have travelled on and the entertainment was okay but not as good I would have wanted. Overall, I would say 4 stars all round."
Cons: "Entertainment could have had more on offer, the plane was generally cold, an on-board wifi on their major (A330) planes would have been helpful and upgrades to their short haul planes would be good too."

Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."

Cons: "Too much money taken by the airline even though I had bought insurance"

Pros: "Crew .. warm food .. the pillows already on seats .. coffee is lovely .."
Cons: "Smells .. sick peoples must learn how to cover there mouth .. Lots reasons of infection .. must clear the bad smell .. Should add spider solitaire at AirGames list .."

Pros: "Ease of checking, smooth landing, Gold frequent flyer card special preference"
Cons: "The old aircraft which is almost reached its limits"

Pros: "I liked the info I was getting from the airline, through sms. And everything was on time."
Cons: "The in-flight entertainment was there but no headphones, which makes it useless. The flight was short but still."

Pros: "Almost no wait time to get checked in"
Cons: "Poor in flight entertainment. Missed connecting flight due to delay which is apparently something that happens rather frequently."

Cons: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."

Cons: "Their price and services"

Pros: "fast boarding, got the luggage quickly."
Cons: "nothing"

Pros: "fast boarding, got the luggage quickly."
Cons: "Food was ok but may be improved still specially AVML."

Pros: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
Cons: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"

Pros: "Speed of the boarding pass counters. And the price."
Cons: "The plane seats are really bad"

Pros: "I was a nice flight"
Cons: "If was more internment would be better"

Pros: "Actually everything"
Cons: "Nothing"

Pros: "Crew was very nice. Everything was lovely."
Cons: "It took a very long time to get my credit card processed for extra luggage. Then flight was delayed."

Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."

Cons: "The plane was old and so small, it wasn’t comfortable at all"

Cons: "Flight was a little warm"

Cons: "How you book for me two tickets and you take the money for same day going and retuning"

Pros: "The captain"
Cons: "Food"

Pros: "Airport facilities"
Cons: "No entertainment at all in the plane."

Pros: "New planes"
Cons: "Timing"

Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."

Pros: "Professional service and on time arrival"
Cons: "Cleanliness of seats, they are a bit dated"

Pros: "The plane dream liner"

Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."

Pros: "Crew were nice"
Cons: "Food can be better"

Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."

Cons: "It was all great"

Pros: "The food was hot."
Cons: "The flight was delayed by almost 2 hours."

Cons: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"

Cons: "Your company canceled the tickets from Kenya to cairo"

Pros: "Sericve level on the plane and staff attitude and addition new brand plane 787"
Cons: "Departure on time"

Pros: "Airplane crew were frendly and helpful."
Cons: "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."

Pros: "All was average"

Cons: "Being on time"

Cons: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"

Pros: "Good crew"
Cons: "Entertainment Luggage claim Food"

Pros: "Nothing"
Cons: "Flight v delayed"

Pros: "Perfect"
Cons: "Perfect"

Pros: "The food was really great, and the crew was so helpful"

Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"

Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."

Cons: "Very old planes. Poor cleanliness"

Pros: "Fast security queue Quick Boarding Luggage claim was quick"
Cons: "In flight entertainment very poor"

Cons: "trip was very short however the crew was so nice and cooperative."

Pros: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Cons: "The service I was given by the crew, the aircraft it’s self etc"

Pros: "I liked the space you have on the seats the leg room is very good because I am a tall person with some airlines it’s very uncomfortable for me thanks."
Cons: "Leg room, food, service from the cabin crew is fantastic just to say a few words. Fli"

Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"

Cons: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"

Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"

Cons: "Lagos Cairo flight is very poor and old plane, and we had 2hours delay Cairo Dubai better plane but due to the delay initially another delay in Cairo"

Pros: "On time"
Cons: "Crew in boarding was very rude"

Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"

Pros: "Good food"
Cons: "Flight delayed... Tight seats"

Pros: "They were timely."
Cons: "Poor entertainment, small seats, not enough food or drinks."

Pros: "Short flight"
Cons: "Quick orocedure"

Cons: "The delaying of the flight for almost an hour with no obvious reason !! Not respecting other people’s schedules and no compensation whatsoever... very poor management..."

Pros: "The food"
Cons: "Timing"

Pros: "Nothing"
Cons: "Careless"

Pros: "Food is good. Staff excellent. Trip was smooth"

Pros: "Everything"

Cons: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."

Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"

Pros: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Cons: "Food"

Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"

Cons: "Movie selection wasn't great"

Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."

Cons: "The food portions were disappointing."

Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"

Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."

Pros: "Really good aircraft ( Brazilian made Embrare )"
Cons: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Cons: "Kenya Airways sears had less leg room than Qatar"

Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."

Cons: "Delayed by 4 hours, no explanation!"

Cons: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"

Cons: "All is well."

Pros: "Service and flight itself"
Cons: "Changing the system to be repaired whenever someone needs to change the phone let be available especially to those who are traveling to other countries and they're new there and they need to do a calling for connection to people who are going to take them to different destinations."

Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"

Pros: "They made my journey exciting"
Cons: "The delay leaving Nairobi was long and they offered us on breakfast"

Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"

Cons: "Good flight"

Pros: "The pilot explained why the flight was delayed."
Cons: "The flight was 5 hours late to depart. This is unacceptable."

Cons: "Should add more updated content in their inflight entertainment"

Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Pros: "I got a free upgrade."

Cons: "Did not arrive for it"

Cons: "Better food choice and little more attentive crew."

Pros: "The timely departure and arrival."
Cons: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."

Cons: "The snacks were basic and tasteless"

Pros: "New plane"
Cons: "Food too dry"

Pros: "I enjoyed the crew...they were friendly the whole time. The food was great."
Cons: "The delay was painful. Hope they work out overlays properly to avoid further delays."

Pros: "Friendly staff."
Cons: "No complaints."

Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."

Pros: "Everything went well as scheduled"

Pros: "Service was good and flight was smooth"

Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."

Cons: "Needs to improve a lot, so far one of the worst catering services ever faced."

Pros: "NA"
Cons: "NA"

Pros: "Nice flight on 787. Nice crew"
Cons: "Chicken served twice. Only other choice was vegitation"

Pros: "Na"
Cons: "Na"

Pros: "All good"

Pros: "professional KLM flights"
Cons: "headphone audio quality not as good as had hoped"

Cons: "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."

Pros: "Nice staff"
Cons: "N/A"

Pros: "Courteous crew."
Cons: "Too crowded from Bamako to Dakar."

Pros: "The whole trip was awesome....comfortable and plenty on movies on board"

Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "On board movie selection is good, however could be a bit larger."
Cons: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."

Cons: "Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful"

Pros: "Everything is very comfortable"
Cons: "It’s perfect"

Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."

Pros: "Nothing in particular."
Cons: "No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more."

Pros: "Nothing much."
Cons: "The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight."

Pros: "Notjing"
Cons: "Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums."

Pros: "I like just the greeting"
Cons: "Service of the crew"

Pros: "Air India ground staff do not have proper planning and allocation of Seats"
Cons: "Smile and patience"

Pros: "Well organised and systematic"
Cons: "Food"

Pros: "timing and service at airport"

Pros: "Crew was helpful and seat was very comfortable"
Cons: "Entertainment system"

Pros: "The crew were helpful, food was good and it was a comfortable seating with plenty of leg room."

Cons: "Working entertaining systems"

Cons: "The flight departed 5 hours late from Delhi."

Cons: "Consol provided with my seat 18C on 30th November 18 and 18 d on 6th Feb 19 I.e more than 2 months was no operational . Due to this no entertainment facilities was available during my to and fro journey. Such inefficiency is not tolerable. Pl take note of this."

Pros: "Food was very good"
Cons: "Boarding and chairs"

Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"

Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"

Cons: "The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support"

Pros: "Staff"

Pros: "Newish plane. Smooth flight. Fast flight arrived early flight time only 7hrs 50 mins. Good food."
Cons: "Toilet seats would not stay up so got dirty quickly. Water not given regularly had to ask for it. Lot of airlines give regularly"

Pros: "Great service"

Pros: "Nothing"
Cons: "Everything"

Pros: "The food, courtesy of the staff, chai"
Cons: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."

Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."

Pros: "Nothing"
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."

Pros: "Good. I like it."

Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"

Pros: "A clean airport at Delhi"
Cons: "Service, no communication about delays, poor food quality Unfriendly personnel"

Pros: "Only direct flight from Delhi to DC"
Cons: "Crew was lazy and wasn’t keeping the aircraft neat. Seats are tattered, worn out and really uncomfortable. Food was mediocre at best!"

Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."

Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service/ Requesting Crew after landing."

Cons: "I had lost my gold bracelet on the flight. I'm quite sure, left it on the seat. And when I tried to call air india's customer service number, they had no idea what's the right number to contact to check if there is any hope to finding that bracelet."

Cons: "Air craft quality: terrible. Entertainment system: didn’t work (flight attendants say.. sorry not all of them work!!)."

Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."

Pros: "In flight service was simply outstanding. The crew was ever ready to assist and always smiling."
Cons: "Check in procedure was extremely slow and the person seemed rather cold. No special checked baggage allowance for First Class passenger. BA allows 3 bags. Would have been nice to see some leniency or formal change in their baggage policy."

Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."

Pros: "Late night flight, biz class is comfortable. Food is underwhelming, but time advantage supeceedes minor negatives."
Cons: "Food is underwhelming."

Cons: "Very old flights. Half the seats in business class are broken and don’t function. The cushion is to firm and caused body aches"

Pros: "The Kid's meal was the only thing better"
Cons: "The crews were not helpful. I ordered 3 kids'meal for my children but turned up we had only 2. The crew asked me to wait in the first place but later no kid's meal came and they didn't even give me any explanation. The choice of movies was also very limited."

Pros: "Fast check in and arrival on time."
Cons: "No entertainment."

Pros: "The stuff"
Cons: "Food"

Pros: "That I got to Muscat in one piece."
Cons: "Got degraded from Business to Economy, after having bought a business class ticket and still no news on when I will get my refund (after writing twice to the booking website). The plane looks and smells old, the staff is clueless about most things (even what they are serving for dinner!). Over all lack luster experience, surely not putting myself thru an Air India experience again."

Pros: "Comfortable and without any hassles to change plane."

Pros: "Compassionate crew"
Cons: "A small delay in food supply but it's ok. It could be improved by adding one more trolley to supply food"

Cons: "Remote control for entertainment system did not work in Business Class. No entertainment for 14 hrs.!!! Seat did not recline fully, foot rest not working properly."

Pros: "No hiccups at boarding n check in security etc"
Cons: "Food should have some Indian flavor. Instead of giving the bread every time which everyone doesn't eat, can give paratha or Puri or samosa Entertainment should include more regional movies more Marathi for Mumbai flight considering the passengers Ambience can be improved"

Pros: "Nothing really other than it got us to Mumbai"
Cons: "Very chaotic boarding LONG wait on tarmac with NO updates Food really bad"

Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."

Cons: "Delayed"