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Top 5 airlines flying to Dubai Intl

Scores according to KAYAK customer reviews

7.5
Gulf Air
Overall score based on 856 reviews
7.7
Boarding
7.5
Comfort
7.8
Crew
7.2
Entertainment
7.1
Food
Airline reviews

Cons: "Veg Biryani instead of pasta plz"

Pros: "New & clean aircraft"

Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"

Pros: "Wheel service was excellent"

Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"

Pros: "They are not as bad as their reputation states"
Cons: "Gulf air staff at cairo airport refused to give me the boarding pass of the 2nd flight while i was returning from cairo, while in dubai they gave me both boarding passes Although i told them the layover is under an hour Luckily bahrain airport accepts mobile check in and i barely caught the flight"

Pros: "On time flight Good services New aircraft"
Cons: "Nothing"

Cons: "Return flights delayed. Delay same as flight time so not great."

Cons: "The travel was cancell for orbiz fail"

Pros: "The crew was nice and kind."
Cons: "The seats, as always."

Cons: "The boarding process could have been more smooth. The flight wasn’t comfortable. The crew wasn’t courteous and more rude. The food was not good at all."

Cons: "Boarding took too long"

Pros: "Clean airplane and friendly crew"
Cons: "No Problem"

Pros: "All was great since the moment I got into the Airport until arrival into Lebanon... All went through extremely well."

Pros: "Friendly and helpful flight crew Good food Free movies to warch"

Pros: "Wonderful crew - flight good"
Cons: "Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment"

Pros: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"

Cons: "."

Pros: "Coffe"
Cons: "Have to wait along time to get the tickets of the connection"

Pros: "Coffe"
Cons: "The men from the crew was not friendly at all"

Pros: "Crew"
Cons: "Bahrain airport"

Cons: "Was not a fan of the breakfast offered."

Pros: "Excellent new Dreamliner. Seat very comfortable"
Cons: "Extremely poor movie/TV choices Crew didn't smile much!"

Cons: "Good but delayed"

Cons: "Too much money taken by the airline even though I had bought insurance"

Cons: "Food was not so great. Could have been better"

Cons: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."

Pros: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
Cons: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"

Pros: "Speed of the boarding pass counters. And the price."
Cons: "The plane seats are really bad"

Pros: "لم يعجبني شي"
Cons: "اخر مره اسافر علي هذه الشركه"

Cons: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."

Pros: "Seats"
Cons: "Cupboard in toilet was broken and hanging open. The food was not good"

Pros: "Bording was ok."
Cons: "Too much security checks"

Pros: "The food was great the flight crew was attentive"
Cons: "My seats on both flights did not work and I flew buisiness class and expected to be comfortable which I wasn't . On arrival to Kuwait we waited 45 minutes for our bags which were labeled priority."

Pros: "Everyone was professional and helpful"
Cons: "Paying for the weight of each bag instead of the free 2 bag international allowance was absurd."

Cons: "The plane is too small I couldn't go to the path room because the floor was busy by the cabin crew because of the food and the drink service also the Bahrain air port is too poor regarding Gulf air agents in Manama, this is my last flight with gulf air and I will not recommend to my friends."

Cons: "add phone outlet to your seat"

Pros: "In general, good and clean."

Pros: "Nice crew and good service"

Pros: "The flight attendants were very polite, service was great. The plane was very clean and movie selection was good as well. Lots of leg room as well, I enjoyed my flight."

Pros: "Gap between both flights was tight.But very helpful ground crew & flight crew"
Cons: "The journey was too short to give any proper rating"

Pros: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Cons: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"

Pros: "i like the smile of the staff"
Cons: "none"

Pros: "Crew and seats"
Cons: "Boarding delayed 1 hour and 1/2"

Pros: "on time"
Cons: "food"

Cons: "The flight delayed for more than two our. I bought another ticket (one way) to manamah with Oman Air for $230. I called gulfair to refund the ticket but they asked me to contact Kayak. Please do the nessasry Regards Fahad"

Pros: "Service was good !! Nice aircraft and nice staff."
Cons: "We did not like the via flights, its really too much hectic."

Pros: "My flight was very relaxing. it was a shorter flight than displayed on the website which was a plus."
Cons: "The only hiccup was the 30min delay before borading"

Cons: "No selection for beverage. No tomato juice!"

Pros: "I was a nice flight"
Cons: "If was more internment would be better"

Pros: "Actually everything"
Cons: "Nothing"

Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."

Pros: "Connection time"
Cons: "Aircraft comfort"

Pros: "Punctual"
Cons: "Aircraft"

Pros: "New planes"
Cons: "Timing"

Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."

Cons: "75’ delay with no info One toilet out of order No safety checks by crew"

Pros: "Amazing crew"
Cons: "The plane was small, and boring"

Pros: "The plane dream liner"

Cons: "1 1/2 hour delay out of EBB meant missing the connecting flight -- not uncommon apparently. No one was available at the transfer desk in Cairo for over an hour. The alternative through Rome & onwards put us into Munich in late evening."

Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."

Cons: "All good"

Cons: "Boarding proceed to improve"

Cons: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"

Cons: "Your company canceled the tickets from Kenya to cairo"

Cons: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"

Pros: "yes"

Pros: "every thing was fine. very friendly"

Cons: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"

Cons: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"

Cons: "Bathrooms dirty"

Pros: "It’s was great"

Pros: "Good price. Direct flight. Decent food."
Cons: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."

Pros: "Excellent flight, on time, good crew."
Cons: "Nothing"

Pros: "Crew very nice and helpful , boarding also"
Cons: "No entertainment in aircraft or mobile chargers"

Pros: "Good meals, and plenty of beverages."
Cons: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"

Pros: "Inflight entertainment"
Cons: "Leg room space."

Pros: "It’s alwa on time"
Cons: "Nothing really"

Pros: "This flight was on time and I appreciate when Egypt Air flights are on time."

Pros: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."

Cons: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"

Pros: "On time .. that was the most important thing for us for the connecting flight... crew helpful... food very good ..."
Cons: "All in alll good experience"

Cons: "Buy it From you by price and checkout by other price more than your price don’t know why are you know that"

Pros: "Lost my connection"
Cons: "Nwver on time"

Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"

Pros: "Crew was very polite"
Cons: "Checkin was disorganised"

Pros: "Appreciate the hot breakfast that was served."
Cons: "Boarding process can be improved."

Cons: "Boarding was a little slow, but the crew was nice and courteous Seating was comfortable and roomy. The food was good."

Pros: "Inexpensive fair."
Cons: "Little interaction with crew"

Pros: "Boarding process extremely fast, starting from check-in till boarding. Take-Off on time. Very smooth landing."
Cons: "Crew lacks practical experince, especially clear due to the that flight was almost fully booked. Some lack of control or responding to passengers eventually was clear."

Cons: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."

Pros: "Great crew, members always welling to help"

Cons: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"

Pros: "Crew were nice, food was good, overall pleasant experience"
Cons: "Boarding was slightly late and so flight was a bit late."

Pros: "Same"
Cons: "Same"

Pros: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."

Pros: "They have some interesting old films like Charlie Chaplin in their silver screen entertainment choices. Accommodating flight attendants."
Cons: "There did not seem to be any air vents to adjust for cooling down when I felt hot."

Pros: "Nothing but the basics. It worked and was on time so no complaints."

Pros: "Plenty of space, arrived 40 minutes sooner than expected"
Cons: "The flight attendants were a little rude. She skipped me quite a few times."

Pros: "Happy"
Cons: "All good"

Cons: "The boarding was poorly managed."

Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."

Cons: "Good airline. Flight was delayed due to weather"

Pros: "Punctuality and cleanliness."
Cons: "No comments."

Pros: "Boarding"
Cons: "Co passengers"

Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"

Cons: "No comments"

Pros: "On time schedule"

Cons: "Everything."

Pros: "Excellent ground crew and flight attendants."

Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."

Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."

Pros: "Amazing crew"
Cons: "Offers"

Pros: "Ground reservation and check in crew were amazing."

Pros: "On time, comfortable seats, friendly crew."

Cons: "."

Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"

Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."

Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"

Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."

Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"

Pros: "On time"
Cons: "Courteous and efficient staff."

Pros: "Air hostess service and flight timings"

Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."

Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"

Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."

Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"

Cons: "A"

Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."

Cons: "Delay from in DEL caused a missed connection."

Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"

Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"

Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."

Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."

Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"

Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."

Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."

Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"

Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Cons: "Nothing"

Pros: "As above"
Cons: "As above"

Pros: "Excellent condition and on time."

Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"

Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."

Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."

Pros: "On time"
Cons: "Food choice"

Pros: "Honestly nothing"
Cons: "This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future"

Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."

Pros: "Punctually"
Cons: "No leg room"

Pros: "Assistance provided"

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"

Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."

Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."

Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"

Cons: "No water was offered"

Cons: "The flight landed 2 hours later"

Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"

Pros: "Punctuality"
Cons: "Nothing as such"

Pros: "Very customer like"
Cons: "Poor customer service"

Pros: "Nothing"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"

Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."

Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."

Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"

Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."

Pros: "Trip was smooth."
Cons: "No problems whatsoever."

Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"

Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."

Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"

Cons: "Flight was delayed by 3 hrs"

Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."

Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Cons: "Liars"

Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."

Pros: "Nothing"
Cons: "Being late. Disorganized boarding."

Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"

Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"

Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"

Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."

Cons: "Non-existent leg space. Narrow seats."

Cons: "poor communication of delay as well as estimation of delay."

Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."

Pros: "no"

Pros: "Seat was very spacious"
Cons: "The plane showed its age. In flight entertainment screens werent working for most seats"

Cons: "There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed."

Cons: "Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV."

Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"

Pros: "Good service"

Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."

Pros: "The fact that we landdd from San Francisco to Delhi in 15 hours was the best part of the travel."
Cons: "Poor entertainment equipment, unhelpful crew, average food and overall unclean flight. These have become trademarks of Air India."

Pros: "fastest SFO - DEL connection. Great aircraft, professional staff."
Cons: "Food was mediocre and several TV sets didn't work. My daughter switched seats (in economy) twice and both TVs weren't responding to touch or remote."

Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"

Pros: "Food & Service + on time !"

Pros: "The space on the aircraft and overhead cabin space was good The crew was very supportive to help my mother who was on a aisle wheelchair assistance"
Cons: "The entertainment system was not working and the headphone also did not connect Tried to get seats together with family and the seats could not be arranged"

Pros: "Newer airbus plane"
Cons: "Crew clueless , delayed boarding n takeoff. No update announcements once in plane as we sat clueless for nearly 2 hrs in the plane..."

Pros: "The in-flight service"
Cons: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."

Cons: "Entertainment systemwas not working through out the flight"

Pros: "Fast check in and arrival on time."
Cons: "No entertainment."

Pros: "The stuff"
Cons: "Food"

Cons: "Everything. Flight was late. Food was very ordinary. Juices, tea and coffee was not any better. Service was Mediocre. Entertainment was poor and very limited. Seats were not very smooth and moved sluggishly - may be very old. Much noise of staff /utensils during sleep hours. Lounge was ordinary."

Cons: "No entertainment"

Cons: "Terrible airline; my back still hurts 10 days after sleeping on their business class seats."

Pros: "Only thing I like was check in New Yorke was smooth"
Cons: "Flight to India was messy aircraft was dirty people was leaving there empty food trays on the floor on empty areas because they were not coming to collect empty plates I have pictures of dirty trays on the floor flight from New Delhi to jfk I did not receive one of my luggage the lady at claims was extremely rude"

Pros: "Being non stop between USA and Delhi was the reason I chose air India. I flew AI 5 years ago and it was much better. Food was good and it was on time both while going to India and coming back to USA. ."
Cons: "Plane decore inside on both flights was broken where I was sitting. While going to India my arm rest was broken that it’s top had come off. No one bothered to repair. Person next to me, his entertainment system was broken. While coming back my entertainment system was broken. 14 hours no movies. Luckily I had my iPod and book to read. Seats cushion could use a replacement and air hostess could use a smile. She was as if someone forced her to work on that flight. She was working hard but never smiled or cared for any compliments. I think it was my last flight with AI till some drastic changes are made in leadership."

Cons: "Flight delay almost compromised connections to next flight."

Pros: "Nthg to like"
Cons: "Worse thana budget airline, flight delayed by an hourwith no information. No in flight entertainment. All drinks over. No pillow or blankets. Rude and inexperienced crew. Food was wraped and presented horribly."

Pros: "I like the cheap airfare. In spite of all complains, if the fare is more $100 cheaper than other airlines, I will fly again with Air India."
Cons: "The chair was very uncomfortable. Not good choices of entertainment. Flight information (on screen location of the plane, time flown, etc.) was inaccurate. Crew not very friendly."

Pros: "Saving grace was food otherwise flight was unbearable."
Cons: "Seats of aircraft were broken/torn and virtually non-existant entertainment system."

Pros: "Flight reached ahead of time.And being non-stop, it is very convenient"
Cons: "Equipment was old. The service was mediocre. Food was also pretty average."

Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."

Pros: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Cons: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"

Pros: "The service."

Pros: "Overall good"
Cons: "Aircraft was old."

Pros: "Good food and timing of the flight"
Cons: "Bathrooms smelt at the beginning. Seats were week and rickety"

Pros: "There were no line no priority during boarding from Abu Dhabi also most people have difficulty during up and down by stair, no jetway."

Pros: "I like the food , the crew was good"
Cons: "Screen was not working"

Pros: "I loved the food! It tantalized my taste buds. I also like that I was able to sit in the seats I reserved online."
Cons: "The plane was a mess - there was trash on the floor throughout the entire plane, and flight attendants just ignored it. I don't mean one little piece of paper...I mean actual garbage littering the walkways. Flight attendants were scarce during the flight. The entertainment systems were terrible. My touchscreen was broken and the selection button on the remote didn't work, and my wife had a broken remote as well. I specifically selected Air India over several other reputable airlines, but I feel a bit ripped off. For a short flight these things aren't a big issue, but for a 13.5 hour flight I must have quality and reliability. Next time I will book with Emirates."

Pros: "The USB ports"
Cons: "The USB port was broken and didn't work. The Crew member had no patience and was rude and loud."

Pros: "Food , perfect timing , very comfortable even in economy , very friendly staff"

Pros: "Flight ticket price was good and arrived mostly on time."
Cons: "Mostly everything was barely average although some things like entertainment and electronics were absolutely poor. Old screens and remotes which don't work. Crew doesn't really care. Food used to be great in Air India before but it has come down in quality and quantity quite a lot."

Cons: "Entertainment system did not work! No help on the plane,no compensation made."

Pros: "Broken movie screens, tray tables, dirty seats and poor food."

Pros: "Leg room, the food and the service. Highly recommend it"
Cons: "In-flight entertainment could be better."

Pros: "Only grace was the 777-800 EK was almost empty"
Cons: "Direct flight was canceled without any update, made travel on 2 hop flight making my tourney time double."

Cons: "just 1 drinks service on a 16 hour long flight"

Pros: "nothing."
Cons: "they use older aircraft. nothing works, the entertainment center, the touch screen don't work at all, if you want to look at the map, none of your neighbor passenger's screen is working, or you want to listen or watch something you will never get it, looks like only 30% of the economy class touch screen/entertainment center works. the food sucks. crew only serves food and do nothing more for passengers. most of the time they dont have non veg, they dont even ask for veg or non veg, they will give you what they have. they don't serve drinks, you have to get up and go to the crew to get drinks. once they serve food, they go back to their hole. they wont come to check the needs of the passenger - water or other drinks. you have to go and get it yourself. horrible horrible experience in a long haul flight of 16 hours."

Pros: "Nothing"
Cons: "Everything was terrible"

Pros: "Food, service and comfortable seats."

Pros: "entertainment options were surprisingly diverse and the crew was fantastic. i loved the tinted windows and wish all planes had that."
Cons: "both of flights were delayed for over an hour and the plane felt quite outdated and not well cleaned."

Pros: "Staff was friendly!"
Cons: "The seats were very dirty as well as it was very sticky around the tv screen."

Pros: "Nothing"
Cons: "Aircraft old, business class terribly dirty. Hostess did not serve drink on entry. Power outlet not working. Flight cancelled and everyone told to leave aircraft without any effort to rebook business class customers."

Cons: "Nothing"

Read more about Gulf Air
COVID-19 information

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Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights to Dubai

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