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Pros: "Crew were very professional"
Cons: "The seats"

Pros: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."

Cons: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."

Pros: "Boarding took forever and we were an hour late"
Cons: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"

Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."

Pros: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Cons: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."

Pros: "Ok flight"
Cons: "Comply with departure times"

Pros: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"

Pros: "Price of ticket"
Cons: "Seats are terrible."

Cons: "Application instruction on baggage hande king and que to boarding."

Cons: "The flight was delayed for 40 min"

Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."

Pros: "Everything went to plan and we were very happy"

Pros: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Cons: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."

Cons: "Did not fly. They wanted $100 to check my bag. I flew another airline."

Cons: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."

Cons: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"

Cons: "2 hrs late and we missed all our following connections as a result."

Pros: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Cons: "Everything was good"

Cons: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."

Pros: "Space. Priority Boarding"
Cons: "Strong bad smell. One hour late for departure."

Pros: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Cons: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"

Cons: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."

Pros: "Cheap fare"
Cons: "No entertainment"

Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."

Cons: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."

Pros: "Flight left on time"

Pros: "Price price price"
Cons: "Messy boarding"

Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"

Pros: "Super easy online check-in, comfortable plane, lovely crew"
Cons: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."

Cons: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."

Pros: "Well organised."
Cons: "Charging for light refreshments."

Cons: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"

Pros: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Cons: "The flight departed around half an hour late."

Pros: "It was quite good at boarding, quick and efficient (from/to)."
Cons: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."

Cons: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."

Pros: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Cons: "Nothing"

Pros: "We landed in one piece"
Cons: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."

Pros: "Flight attendance service was great and smiley"
Cons: "Nothing much"

Pros: "No food or entertainment on this flight,"
Cons: "I found the luggage allowance confusing"

Pros: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Cons: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"

Pros: "Horrible company never book with them"
Cons: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"

Pros: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Cons: "Boarding involved a long wait standing on the tarmac in the sun."

Cons: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"

Cons: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"

Pros: "The crue was excellent."
Cons: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"

Cons: "Boarding and getting off the plane via bus"

Pros: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
Cons: "The flight attendant needs to be more friendly and clear speaking in English language"

Cons: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"

Pros: "Fast boarding"
Cons: "Connection times food and service need improvement"

Pros: "Nothing"
Cons: "Lost my luggage! Poor customer service! Will never use this company again!"

Cons: "You should flag that the luggage is not included in price when selling tickets."

Pros: "The crew was great and the flight was on time."
Cons: "Seats were a little tough."

Cons: "Any other Airline first of all one hour late departure the airplane was way too hot ventilation did not work water leaking from the roof during the flight the food was worst I ever experienced on any Airline and overall will never ever fly that airline or recomend to anybody"

Cons: "Terrible service and airline is unclear about services airline provides. Lots of hidden fees"

Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"

Cons: "Never to use ukraina airlines"

Cons: "The plane was very tight"

Cons: "Hello, when I bought the ticket I took special care that it includes luggage fees, both hand and in plane suitcase. But when I arrived departure desk in TLV they charged me both laggage fee and also boarding pass fee on the amount of almost 90$!! This is a disgrace. Please refaid this. On top it was not mentioned anywhere that this flight is not included food."

Pros: "Nothing Actually"
Cons: "That so far i did not get my bag !! And my bag is lost till now and i have no clothes or anything else"

Cons: "Seat change at the last moment. I picked a window seat, but got a middle seat."

Pros: "Na"
Cons: "Na"

Pros: "0 comma by the airline on what to expect and why"

Pros: "See below."
Cons: "Starting off with checking in, it was packed. Hundreds of people squeezing into one line. It took such a long time to get through that the people at the end of the line were late catching the plane. Now to actually boarding the plane. None of this was anyone’s fault accept the actual passengers tat were being difficult HOWEVER there could have maybe been something done seeing that we left and hour and a half later than we should have because of said passengers. When you have a layover, that is an actual nightmare. Next, onto the layover. It was fine. Nothing bad happened on the flight itself. But here’s where it sucked. Everyone who flew from Paris to Lviv with a layover in Kiev lost their baggage. GREAT NEWS TO HEAR. I understand that this happens from time to time. But we were given hardly any answers as to when we would have our luggage back and we were all a part of a very important even where, oh I don’t know. Clothes would be nice to have. Anyway that’s it. Just a little chunk of our hellish travel day."

Pros: "UIA offer a very comfortable seats, their menu looks great and the crew is one of the nicest I’ve ever met. I’m very proud that Ukraine has such an airline."
Cons: "I’m flying at leafs once a week and I always have a negative comment... but not this time! Great job!"

Cons: "Staff is unreasonable. Planes are old and outdated."

Cons: "One of the worst flights of my life. It lasted 10 hours and the plane had no in-flight entertainment system. The plane is old and very uncomfortable. 5 babies cried THE WHOLE FLIGHT and neither the parents (impolite people, of course) nor the flight attendents did anything about it. Food was terrible, service is terrible and you have to pay for a SODA and for printing your boarding pass. Disgusting airline. I will never fly this again. And it wasnt cheap, just in case you are wondering."

Cons: "Counter lady would not give me better seat from kiev to yerevan statung that its fully booked, later i logged in online online to see that there are plenty of free good seats."

Pros: "It's a point A to point B airline. There are no amenities but they do offer accepting 2 checked in bags."
Cons: "Outdated interiors. No space. On a 6hr flight, they offered food and snacks at a price. There was no entertainment. Then, my continuing flight which was 10hrs long, they finally fed us. Offered us food and snacks but still no entertainment. I really didn't like what they had to offer."

Pros: "Crew extremely nice and helpful at all times during the flight"
Cons: "Nothing in particular no complaints really"

Pros: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."

Cons: "See above"

Cons: "Used UIA 3 times. Never got to destination on time. It is a mess!"

Pros: "Nothing"
Cons: "We could not get boarding passes in line due to internet connection. Had to pay! Couldn’t check one small bag they tried to charge 50 dollars so we had to carry. Flight attendants were incompetent. Moving the items on board all around to make room. Also, snack special was not available so they tried to substitute different sandwich without telling us and then did not know how to calculate refund. Very bad."

Cons: "Very uncomfortable and food pretty bad... no free alcohol and limited entertainment (they show films overhead) would avoid if you can... but you do get to your destination."

Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."

Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"

Pros: "Getting off the plane"
Cons: "Everything. This plane was most likely the same plane the Wright brothers flew upon their first flight. I am 5'4" and 104 pounds and I had a hard time fitting in the seats. Most domestic flight planes are better than this; no TV, no legroom, you had to buy drinks. The food looked like diarrhea and my grapes had mold on them. Also, the staff were rude. I will NEVER fly this airline again."

Cons: "I paid money to you for ticket but Ukraine international airlines did not give me a ticket because you voided the transaction. I NEED MY MONEY BACK!!!!!!!!"

Cons: "Everything was fine"

Cons: "According to Kayak one piece of check in baggage was included. In reality, I had to pay extra."

Cons: "I had 1 bag 158 cm, I could check in with my flight frim tel aviv to Odessa.. I was forced to pay exra luggage for odessa to Kiev.. Although I checked before that I have this. Very disappointed."

Pros: "NOTHING"
Cons: "I paid for the flight (one way)over than 550$ to have a seat close to the toilets (line 30C)!!????. Does the flight defined : low cost I will never buy a ticket through your company!!!!!"

Pros: "on time"
Cons: "crowded seating no in-flight service the crew ignored passengers and passengers ignored the crew"

Cons: "Confiscated my duty free alcohol. Refused to let me take my shoes on board because they had zips on them. I then had to call my lift to come back for my shoes. Plane squashy. Just an awful airline. Never again."

Pros: "Went well, landed. I wish there was kiosks to upgrade seating"
Cons: "I wish there were kiosks to upgrade your seat like klm or air France"

Cons: "They don't have personal tv monitor and they are playing some 15+ years old movies. They don't have new plane and the seats are some broken. One of the worst airlines ever."

Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."

Cons: "I purchased travel insurance, but when I had to cancel my son's flight because the trip organizer for his Birthright trip cancelled the entire trip, I was told that I couldn't get a refund for the ticket he didn't use. This is outrageous."

Cons: "one hour delay no personal tv sets"

Pros: "Check in horrible, very long, approx. 45 mn waiting in line. all passengers had pb with their luggages. We thought we paid for an extra luggage, but at the check in they said we hadn't. Boarding time my wife got a seat, then someone comes with the same number, then a third person came with the same number. The plane left 45 mn late. Food and beverages are on sale, which I found scandalous. As everyone wants to pay his lunch - Its diner hour - the crew takes ages to go to the end of the plane. I think the service lasted an hour. They were progressively blocking the access to toilets that were at the end of the plane. Also we realized that our return flight leaves at 5 am from Paris, how on earth would we want to come back at 5am ??? We would never ordered that, that means waking up at 2am... So this + our luggages that weren't taken in charge at the airport = there s a problem for reservations whether on kayak or Ukraine airlines. And It's possible that I made a mistake but honestly we fly 5 to 10 times a year since years, and never would I book a flight that is leaving Paris at 5 am. But c'est la vie.... I would appreciate if you could call us to help us fix this return flight. Thank you anyway. Merry Christmas to whoever read this :)"

Pros: "Direct and efficient"

Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."

Pros: "I sat in an empty row so space was not a problem. Despite the empty row this small plane offered more leg room than UIA's long haul flight from NYC to Kiev."

Pros: "The Customer Service"
Cons: "The Customer Service Representative was arrogant and obnoxious in person. She was not willing to listen or offer help. They need to change their policies and procedures."

Cons: "I would like to have a reimbursement because I was forced to check in my carry on beg without apparent reason and was charged for it $110 which is ridiculous nowhere in the world anyone charges for extra beg that kind of money. Please reimburse."

Pros: "Great!!"
Cons: "Lost our luggage"

Pros: "On time"
Cons: "Charged for checked bag"

Pros: "Nothing"
Cons: "It is the warst airline that I have ever met. Old dirty plane. No food"

Pros: "Departure on time, arrival ahead of time."
Cons: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."

Pros: "Nothing"
Cons: "The seats more comfortable."

Cons: "Just perfect and on time"

Pros: "Crew was good, cheap price"
Cons: "Rough landing, and very poor luggage service upon arrival"

Pros: "The price was good"
Cons: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."

Pros: "Was the Crew very rude"

Pros: "Crew amazing .. seats not comfortable"
Cons: "Delayed boarding .."

Cons: "The seat is not comfortable, too narrow space, can’t adjust a little bit."

Pros: "The crew was fine."
Cons: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."

Cons: "The set it was so bad"

Pros: "Cheap ticket prices"
Cons: "Bad in plane services Very bad in payments Lake of latest aviation regulations"

Pros: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Cons: "Seats don’t lean back and felt tight width wise. Lots of busses involved."

Pros: "Nothingv"
Cons: "Very bad"

Pros: "Comfortable flight"
Cons: "No food"

Cons: "Nothing"

Cons: "Landing was very rocky"

Cons: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."

Pros: "Ontime departure and arrival. Friendly crew. Comfortable."
Cons: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."

Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"

Pros: "The price"
Cons: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"

Pros: "Easy flight and friendly staff."

Cons: "Not much"

Pros: "Friendly crew."
Cons: "Not being able to check-in online."

Pros: "It got me there safely"
Cons: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."

Cons: "Almost one hour delay to board and take off!!!"

Cons: "My bag did not arrive"

Cons: "See above"

Pros: "As long as they are reverting a cheap ticket then the service is good"

Pros: "Reasonable drink choices"
Cons: "Where is ayran?!"

Pros: "We did an error in booking the return date, & found no point of contact to change the date"

Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."

Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."

Cons: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."

Pros: "Reasonable for the price paid"
Cons: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."

Cons: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."

Cons: "Flight took off late, no food or entertainment available"

Pros: "Very nice crew, smooth flight, on time."

Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."

Pros: "Price"
Cons: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."

Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."

Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."

Cons: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"

Pros: "nothing."
Cons: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."

Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."

Pros: "Nothing"

Cons: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"

Cons: "Flight was delayed over an hour sitting on plane. Flight attendants were rude."

Pros: "Nothing"
Cons: "The long hours of waiting caged in the plane with an announcement every 5 mins that we will takeoff soon it was a round trip had 2 hours delay while going and 2 hours while coming back. The plane wasn't clean. Im not using that airline anymore"

Pros: "Nothing"
Cons: "The long hours of waiting caged in the plane with an announcement every 5 mins that we will takeoff soon it was a round trip had 2 hours delay while going and 2 hours while coming back. The plane wasn't clean. Im not using that airline anymore"

Cons: "Flight crew rude when I asked if they would accept Euro!! No food, no drinks, Not even water?! What's their deal. Really?! Water is free in a dolmus. I slept most of the way but the flight attendant woke me up twice to sell me drinks!"