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I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???

Cheap

Very uncomfortable seats No drinks included despite long haul flight Messy boarding procedures

Nothing

Second time they have split our seats as we were traveling together with infant, one seat in the front and one seat on the rear. This wasn't a full flight and half of the aircraft seats were empty.

Plane was empty and yet they charged outrageously high price. Compared to the service, the flight isn't worth the price paid.

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everything

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everything

Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too.

We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more.

This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia.

Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment

I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .

Not friendly stuarders..

They had a snack even on such a short redeye flight!

No vegetarian snack option though.

The crew were so helpful and friendly. Comfortable seats and nice plane.

The flight was too short to enjoy their food or entertainment. Coffee was good.

It got me from point A to point B so it met the minimum requirements.

Was late getting loaded and off the ground. The shuttle to/from airport & Abu Simbel was not identified in any way.

At check in staff did not know that I had 20 kg baggage allowance

Flight was delayed over an hour sitting on plane. Flight attendants were rude.

Excellent Service

Everything was good!

I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?

Friendly crew, good food and plenty of it, and great selection of TV and movies to chose from. All for free and I sat in coach.

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My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Services,food & welcomed on board.

The overall experience was great .. I felt the flight was smooth

The entertainment provided is just fine .. no variety of selection available

No entertainment

I was surprised on my short hour long flight that they still served a food tray. Sandwiches were OK, also included a pudding cup, a juice box and a water cup, more than expected and pleasantly surprised.

Even after online check in I could not enter through security until I checked into the airport counter, streamlining that process would be more appropriate, especially if you arrive at the airport an hour before the counter opens.

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

Nothing

There was no entertainment and no food

Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016.

Passengers were kept 3 hours in the plane during the impairment.

Very friendly staff

I went from beyrouth to Amman and then to istanbul it was just a transit in Amman when I came back I saw all the passengers went to the plain except me I asked the manager of the royal Jordanian about what is happening so he told me : yes you missed ur flight u should pay another ticket we didn't made a boarding pass for your luggage so I told them that it was your fault I didn't get any help I paid 80$ just to get back home I will never use it again !!!! the flight was in the name of : Georges Zakhour.

Good all-around service from boarding to landing!

No alcoholic beverages on the flight! RJ does not upgrade silver or gold frequent flyer card holders for free even if there are open business class seats. The only time a free upgrade is provided is if the economy class is over sold.

The crew was friendly and accommodating. The plane was extremely

The staff checking in was mostly amateurish and needed senior staff assistance to complete the task of checking me in. The food served was terrible in choice and quality with stale sandwiches and undrinkable coffee. Seats were uncomfortable as plane was not new.

all was very good except food

Nothing

Late in time

There was no food or beverages handed out for free on the flight, nor was there entertainment - but no complaints here. The flight was safe, efficient, and exactly what i paid for. I only wish I could have gotten miles and smiles points!

On time

There was 11 hours delay