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Pros: very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible.

Pros: Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!

Cons: Check in process was more disorganized than most business class .

Cons: If they use the new business class seat.

Cons: Boarding I was with my family but they didn’t give me the seats in one row my kids some where else my wife was in another seat and I was also so far from everyone That was not fair

Pros: On time and luggage made it with no problems

Cons: Was great fligh, no hazzle

Pros: everything went good with no delay

Cons: They charge me 2 times on a seat change. i am still waiting for refund. the audio is not so good

Pros: Seat was ok Food was fine and the crew too.

Cons: The ground cree including yhe security were terrible Nasty and borderline unrasonable.

Pros: I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase

Pros: The crew was excellent.

Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.

Cons: More water provided during the flight. Also, the second meal was not very good.

Pros: Crew was amazing. Service and food was good.

Cons: Random TSA check was not needed at the end when boarding.

Pros: Crew was wonderful and welcoming!

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: I liked their service and more so, there orange juice

Cons: Since this was a short flight , I don’t have much comment.

Pros: Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew.

Cons: The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal.

Pros: Food and entertainment was good

Cons: 90 minute wait after planned takeoff time for ‘customs’, and three different passport checks after I was already inside the international terminal at Nairobi.

Pros: Kenya Airways changed their flight schedule 48 before our departure. The change meant an extra night before departure and an 11 hour layover in Nairobi before our connecting flight. The KA booking agent provided us with accommodation for the delay and the long layover. We appreciated that.

Cons: We lost 24 hours in our travel. It was reasonable of the airline to provide accommodation during the delay but the night in Nairobi was at a very dismal hotel where the food quality was terrible.

Pros: Everything

Cons: Checking, boarding, flighting

Cons: Seat comfort. Sore behind after 11hrs

Pros: The seats were good for a short flight, which this was. No complaints.

Cons: My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc

Pros: -

Cons: Old fashioned jet with no screen or wifi

Pros: THEY LOST OUR LUGGAGE and had absolutely zero record of it!!!!! Never again will we take Aeroflot. Not worth saving the money, really not a very good experience..

Cons: Our flight attendant was not very helpful at all. Our flight was delayed 40 mins. When in Moscow went to help desk we were told we missed our connection and had to wait 8 hours until next flight. Turns out we didn't miss it, it was delayed 2 hours so we could have been on it, they screwed us.

Pros: The seat was comfortable, the f ood was excellent

Cons: Crew was kjnd and attentive but lacking in proffesionalism and personal detail. The meal was fabulous but drinks were neither served with dinner nor replenished.

Pros: the crew was very helpful and friendly

Cons: Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat.

Cons: All went well!

Pros: Loved the food and drink service.

Cons: Did not like how far back the seat in front of me went. Causes a cramped ride.

Pros: Crew was amazing.

Cons: Nothing everything was great!

Cons: As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment

Pros: Airplane

Cons: Seats Crew

Pros: flight was fairly empty, so very comfortable seating as nearby seats were not occupied.

Cons: everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!

Pros: Service and food

Cons: Old plane

Pros: Staff were good

Cons: Seats and intertainment is bad

Pros: They made up some time following a long delay

Cons: We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful

Pros: Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty.

Cons: Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable.

Pros: The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable.

Cons: I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person

Pros: Crew was friendly and spoke English.

Cons: The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example.

Cons: The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable

Pros: Better seat, food, in-flight entertainment, lights not on as long so people can sleep

Cons: The seat reclined flat for comfort.

Pros: on time

Cons: they woke me up in the middle of the night to give me food..

Pros: Comfortable because the plane wasn't full.

Cons: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: Nothing?

Cons: Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board.

Pros: I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again.

Cons: Everything

Cons: Flight was late and caused loss of connection flight to Amsterdam

Pros: Crew is fantastik,Dana is the best

Cons: Food

Pros: I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised.

Cons: Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one.

Pros: Got to Barcelona eventually

Cons: One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather.

Cons: Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move.

Pros: Easy smooth boarding. Peaceful flight.

Cons: But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport

Pros: Nice and fast plane ride.

Cons: Getting more minimal on the food service. Emirate have more and better quality

Pros: Yes seats were comfortable

Cons: Food needs to be better

Pros: The cabin crew were excellent

Cons: Smaller que in Abu Dhabi at security

Cons: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication