Seats were paid for at the time of booking, however in the boarding pass different seats were provided than what was pre
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
They did not let my uncle fly
Pros: "Crew friendly it's my son favorite"
Cons: "Seat selection and little needs comfortable for young kids with mothers"
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Cons: "just did not like the baggage policy for carry on"
Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Cons: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Pros: "Seat was comfortable entertainment was nice food was excellent"
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Pros: "Excellent flight , seats, food"
Pros: "Stewards were great"
Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "Everything!!!! The best airline in the world!"
Cons: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Cons: "Not one of their newest planes."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Pros: "Seat and space"
Cons: "Food was pathetic."
Pros: "Good timing only"
Pros: "Punctuality, Crew assistance"
Cons: "Refreshments are very basic and dry"
Cons: "everything were so bad and the service was awful ,"
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Pros: "First of all I have taken Qatar airways to Europe and US HOVER when it comes to Third world like Asia and Africa the send thier most dirty broken airline!!in thialand the pressure was not right according to pilot we stayed on the run way 4 HOURS offered water wrf.? No one communicated with US I think your airline is typical Arab mentality unless you are white I. E American you don't give a shot about your costumers this is the second arb line I droped I will never take ur plane ever!! When I got to Doha all they did was through stupid voucher for food missed my flight no apology rude as staff disgusted y their behaviour and lack of care missed imprtant meetings NEVER AGAIN RACIST AIRLINE TREAT WHITES WITH RESPECT IT NOT BLACK'?? REALLY WELL I I'LL TAKE MY MONEY AWAY THEN I will make Co viols decision to never fly with u"
Cons: "Everything racist disgustinget and never will take this airline nasty dirty broke down twice stayed in the plane for 4 hrs no one apologised"
Pros: "Please see above"
Cons: "Please see above"
I was upgraded to business class. 😍
I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Cons: "As usual best of the best"
Pros: "Emirates Airlines will remain the best of the best"
Cons: "Emirates Airlines will remain the best of the best"
Pros: "very good service"
Cons: "Too crammed. Passengers don’t raise seats during meals."
Pros: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Cons: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Pros: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
Cons: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
Pros: "Friendly crew"
Cons: "Free WiFi"
Cons: "Delayed flight and the procedures too very long."
Pros: "Overall good experience."
Cons: "If could have got seats of our choice."
Pros: "They were very supportive.. Thanks."
Pros: "I had a great time. The best part was that my luggage reached on time!! Thank you!"
Pros: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Cons: "Seat was not comfortable. Push back was not working"
Cons: "Excellent as usual"
Pros: "Best of the nest"
Pros: "I’m glad the connection time was short and reached the destination in good time."
Pros: "on time departures,kochi airport is great ,overall a nice trip"
Cons: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Pros: "All the teem all the services"
Cons: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Cons: "Older plane less entertainment options"
Pros: "The legroom"
Cons: "The food was fine but was too late so my son felt as sleep before that."
Pros: "Good service"
Cons: "Old plane"
Cons: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Internet check in, saves time and paper!"
Pros: "Friendly crew.. good flight"
Cons: "Screen was not working properly"
Pros: "service cleanliness of washrooms Food seating availability"
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Cons: "Seats are cramped and uncomfortable"
Cons: "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
Pros: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Cons: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Cons: "Entertainment program could be more structured; remote control did not work as it should;"
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Pros: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Cons: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
Pros: "food and drink selection and quality very good. The service and attention paid to children is outstanding. Very much appreciated."
Cons: "I did not use much of the entertainment other than radio/music so can not really rate."
Pros: "Clean cabin."
Cons: "Seats are uncomfortable and narrow"
Pros: "In my way to Dubai, I asked the gentleman not to put me in the middle, when I get in found myself in a middle row middle seat. Food choices chicken, steak, and stuffed zucchini all are nasty. Also, I was told that business class luggage comes out first that wasn't true on both leg of the trip. Also, I wasn't told that I have a lounge to hang out until the boarding time. In my way back it was same exact food menu service is mediocre at best very demanding flight attendants. Also the luggage came out towards the end . I told my friend I travelled with that this would be my last time to use Emirates airline"
Cons: "The flight being on time"
Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Pros: "flight attendants, food, nighttime lights, seats, movies"
Cons: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Pros: "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
Cons: "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."
Pros: "The food on Emirates is excellent, the cabin is classy and comfortable, and the plane is equipped with modern amenities such as WIFI and charging portals. The cabin crew were polished and professional and friendly."
Cons: "There were maybe too many announcements made throughout the flight."
Pros: "Every aspect of my roundtrip flight from Los Angeles to Dubai was great and excellent. I feel very fortunate to experience to have a flight on Airbus 380 with Emirates Airlines."
Pros: "Seat comfort"
Cons: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Pros: "Lots of food. Ok about giving out water between meal service"
Cons: "Aisles were very tight so hard to pass people when leaving/queuing for toilets."
Pros: "Not bad"
Cons: "It was really nice and comfortable trip"
Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."
Pros: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Cons: "Get organized and explain for the passengers why there is a delay."
Pros: "Being direct flight"
Cons: "Food, seats"
Cons: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
Cons: "Set in business class he has no own entertainment old airplane seats are ok but limited to certain positions"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Cons: "1. Delay in takeoff for more than 45 minutes 2. There is no screen to display movies"
Cons: "Food was not it should be for business class"
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"
Pros: "The flights were very good, friendly and professional. Planes were clean and seems to be well maintained for the passengers"
Cons: "Only issue I had was a 5 hour layover in Cairo, not long enough to explore so just sitting in the airport, and there is no wifi available in the airport, even at Starbucks nothing. Apparently an airport rule, but it sucks with a long layover."
Pros: "Timing and Food"
Cons: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Pros: "The flight was on time, the crew was fine"
Cons: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Cons: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
Pros: "The overall experience was good"
Cons: "The lounges in egypt airport could be better"
Pros: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Cons: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Pros: "Our flight got delayed for 3 hours and they where ri rude to us"
Pros: "Crew were nice"
Cons: "Food can be better"
Pros: "Lenient on the luggage allowance but human relations need to"
Pros: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Cons: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Cons: "Nice crew. Company should be rated better...!!!"
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Cons: "Not water being spilled on me, but I still enjoy the flight. Thank you."
Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."
Pros: "All about this trip was excellent"
Cons: "The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline"
Pros: "The plane was clean and cool with good legroom in the exit row."
Cons: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."
Cons: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"
Cons: "Late boarding Late take off Late luggage Broken seat"
Cons: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Pros: "The crew was amazing and accommodating."
Pros: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."
Pros: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Cons: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Pros: "everything was good especially the timing and entertaining it all good."
Cons: "keeping to the time most especially."
Pros: "Always on- time. Always friendly and approachable staff, very clean seating. EGYPTAIR IS MY FAVORITE AIRLINE!"
Cons: "There is nothing to not like."
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Pros: "The cabin service was excellent and attentive"
Pros: "The dinner food was decent (breakfast was subpar)."
Cons: "We waited about an hour lined up outside of the gate to board. Then when we finally boarded late, we sat on the runway for 2 hours! This wasn’t the first time it’s happened on this flight, either! We were thirsty and no one offered us water. The flight attendants kept skipping my friend and I when they did come around, which was not often. We were extremely thirsty the entire time and when we finally were able to get up to use the bathroom and search for water, we were told to sit back down. We got tiny cups of water about three times on a 10.5 hour flight. Lastly, the entertainment selection was very small and limited."
Pros: "The people, the food, the culture."
Cons: "Time arrive late"
Pros: "Accurate time of departure and landing. Excellent and generous service. Cheap price. 62 kg weight allowed. Comfortable business class."
Cons: "Nothing at all, except that the flight did not have wifi because of to the model of the plane. I suggest that Egyptair find some way to have wifi on its all flights."
Pros: "Arrived in time Cabine crew support Good service Arrival of baggage let us to leave Cairo airport early Very safe trip"
Cons: "Tack off was late Hand bagged (cabin baggage ) must be treated early at boarding counter not on board"
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Crew was very good , but still Etihad price for extra bags vey expensive.
Cons: "No entertainment system was working"
Pros: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Cons: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"
Pros: "Crew were very pleasant"
Pros: "Flight price and time"
Cons: "There was no choice for dinner. It was only a fait accompli that eating from one category remained. When I refused, they did not respond to my request to replace the food. I refused to eat it. The host did not agree to replace the food,"
Cons: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."
Cons: "Too little space for carry on compartments. Seats are too tight and tiny, very uncomfortable, staff not interacting or smiling, food was disgusting and tasteless, the aircraft seemed old and was so incredibly noisy the whole trip, and the ventilation was too bad the smell was just old and rusty."
Cons: "They upgraded me to business since I am gold member"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Cons: "Crew was a little rude"
Pros: "Transiet time"
Cons: "I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight"
Pros: "Handled disruptive customers well"
Cons: "Boarding and departure were late, food was terrible"
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Pros: "The aircraft , the cleanliness and the hospitable staff"
Cons: "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Pros: "Overall its very k"
Cons: "Flight EY 653 screen touch sensitivity wad very bad"
Pros: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Pros: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
Cons: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
Pros: "Crew were awesome, food was amazing"
Pros: "Again, excellent flight crew."
Cons: "Nothing to dislike."
Pros: "All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!"
Pros: "Good movies"
Cons: "Horrible food and beverage service as mentioned above"
Cons: "I was teared very bad while in Cochin Air port. over weight, was the issue, well I told them let me remove some stuff to reduce the weight. They didn't allow me to do that, made me to pay 200 $. didn't worth it . I was ready to throw some stuff in the trash.staff at Etihad Counter was arguing and show no professionalism end of the journey found my 2 pots were broken. Crew was nice ."
Cons: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Pros: "Nothing special"
Cons: "The flight crew was rude."
Pros: "Everything was perfect...seats crew food accuracy"
Pros: "In time"
Cons: "Crew not helpful . Same with food not enough ):"
Pros: "The food and the entertainment."
Cons: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Cons: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Pros: "The crew was rude. And did not answer when called upon."
Cons: "Nimah... I believe her name was. The stewardess for my area. Row 81k"
Cons: "The food was horrible"
Cons: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."
Cons: "I couldn't sleep on the plane."
Cons: "Going to Cairo my luggage was delay in Abu dhabi and the luggage service at Cairo airport was the worst i have ever seen in my traveling live it took one day for my luggage to arrive to Cairo and it Came wet and everything in side was wet and they give me PH# to compliance never answered i West one day just chasing my luggage i will never advise anyone i know to fly Etihad bad bad experience never Again"
Pros: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Cons: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Pros: "Liked the staff in the hotel and the official who accompanied me thru Abu Dhabi airport."
Cons: "Had to stay few hours in nearby airport hotel which was not up to the standard I hoped. The connection to other airlines ( for my new boarding pass) was very confusing. I had to get out of LAX to go to AA terminal for my connecting flight to SFO. Then again I had to take an airline transport bus to go to my desired gate."
Pros: "Service Seats Flight attendants"
Cons: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
Pros: "The crew was attentive and genuinely friendly / helpful."
Cons: "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Pros: "the journey, staff and overall experience"
Pros: "Nothing specific..."
Cons: "I know this sector is can be tough on the crew... But got a very routine service with not much eye contact... For my coffee was given one sugar/creamer... Before I could ask for another the steward moved away... Didnt bother to check if I am fine...., Also, they ran out of water around landing time :( Entertainment was not available until after 10 or 15 mins take off and cut 10 mins before landing... Felt like second class..."
Cons: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Pros: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
Cons: "I didn't like they seperated me and my friend with different seat assignments."
Cons: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Pros: "Nothing special."
Cons: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Breakfast menu must be improved along With orange juice
Pros: "It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me."
Pros: "I didn’t"
Cons: "I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked."
Cons: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"
Pros: "The movies were good"
Cons: "Un comfortable seats very bad air conditioning + the flight was delayed for more than an hour and I had a connecting flight which I miss ! Due the delay"
Pros: "Boarding on time"
Cons: "No healthy food options"
Pros: "Nice flight and Comfortable"
Cons: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."
Pros: "Efficient boarding"
Cons: "Headphones provided for the entertainment screen"
Cons: "Back to back delayed flights, no entertainment, no food or drinks, slow luggage delivery, etc"
Cons: "I slept most of flight, boarding was okay."
Pros: "Flight arrived when it should"
Cons: "the seating space is incredibly small, which made the flight uncomfortable"
Cons: "Business class should hv full flat beds"
Pros: "Seats were superb. Competitive price"
Pros: "Very good value for money."
Cons: "If you sit near the back, the choice of main dishes may be limited as they may run out. Not sure how this can be addressed well. But the food was quite good."
Pros: "Cheap airfares, direct flights"
Cons: "Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though."
Pros: "Nothing as such"
Cons: "Air condition was very low"
Pros: "New 787 seats were extremely comfortable for short-haul, regional. 2-2-2 may not suit some people for long haul. Good selection of in-flight entertainment. Nice sincere service."
Cons: "Boarding was unpleasant. Buses to aircraft: had to wait approx 10 mins in the bus on the tarmac whilst the previous two buses unloaded. Then the actual staircase / boarding process took nearly 10 minutes... queueing in 41 degree heat. Muscat is a very new airport and many gates with airbridges were not being used. As the home airport of the national carrier I wouldn't expect tarmac boarding."
Pros: "in flight entertainment was really good"
Cons: "checkin luggage was terrible with more than half an hour wait although web checkin was already made"
Pros: "Got 3 seats so I could sleep"
Cons: "everything ok"
Cons: "The while tip was so bad"
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Pros: "On time departure. Nice lounge"
Cons: "Immigration at MCT - too many flights at the same time."
Cons: "All ok"
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Crew making announcements on landing were unprofessional, heard co-pilot or steward laughing in the background - while captain droned on in Arabic - this does not engender confidence in their ability to fly the plane!"
Pros: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Cons: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."
Pros: "Business lounge & airport in Muscat efficient in operation"
Cons: "Seats in business were ok but do not offer the position options that most airlines offer in Business."
Pros: "Good aircraft from Muscat to Bangkok"
Cons: "The food was really sad"
Cons: "My return journey was also not accepted and forced to book another ticket at Zurich airport which is unfair Please check with airlines and reimburse my money I will send all details in due course Please call or contact me on top priority."
Cons: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Pros: "Service, food, Cabin cleanliness, friendly service"
Pros: "We took off on time. Attendants were nice. Value for money."
Cons: "Lavatory I used was a bit messy. Meal option was a bit blah."
Cons: "1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do."
Pros: "Nice Service. On ground is ok. At least people are not rude. In flight is also ok. Nothing special. That's ok for me as long as they are not rude or obnoxious."
Cons: "Entertainment options are limited. This is such a short flight I normally watch series. Their selection is not the best. Boarding in Muscat Airport is always a mess."
Cons: "Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor."
Pros: "Okay legroom, a 787 Dreamliner really is an excellent airplane though so it made up for it. Entertainment options were excellent, easily kept me occupied throughout."
Cons: "Food wasn't great, but can't complain about the meat or veggie option."
Pros: "It's good the service from the start, from check in and from the stewardess .... good flight"
Pros: "Was the cheapest flight for the dates on offer and now apparent short cuts"
Pros: "The price was great. Nothing not to like about my experience."
Cons: "Although they claimed to be affiliated to StarAlliance, they were not able to include my StarAlliance membership number."
Cons: "What airline in 2017 requires you to present your credit card if booked using CC at time of bording, then takes 20 minutes to verify this? Oman air does. In addition, they called me to tell me my flight time changed and so decided to push the flight back one day, so they rebooked me. Then at airport was told i missed my flight...completely maddening and had to throw a fit before they finally booked us on the flight we were told by phone we had yet didnt seem to register in their systems."
Pros: "-Muscat airport must have aero-bridge -the crew is apologetic to serve alcoholic beverages-sneaked in wine bottle 15 minutes before descent/touchdown; emirates etihad have no qualms openly and freely serving alcohol in international flights. -leg space is cramped. -did not announce baggage belt -did not inform ambient temperature and other weather details"
Cons: "The seat was atrocious"
Pros: "I liked it when we arrived at our destination."
Cons: "The seats are rediculously small and rather uncomfortable. It took way too long for us to be served beverages. And when I needed more water, no one was around to bring it. They delivered the food and then took ages to collect it once we were finished. The sound for the in flight entertainment was broken on my consol. There seemed to be a problem with the air flow: it was really hot on both flights."
Pros: "Friendly crew, timeliness"
Cons: "Insufficient leg space, available movie selection"
Pros: "crew tried to make the best of limited resources."
Cons: "no individual entertainment. restroom facilities limited."