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Cons: Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????

Pros: In flight crew were pleasant

Cons: I was made to pay excess luggage because my carry-on was 1kg overweight. I was very depressed because of this treatment and the ground crew in Lagos were abusive when I complained and they threatened me that I would miss my flight if I didn't comply

Pros: Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380.

Cons: It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights.

Pros: Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport.

Cons: Long boarding lines at Liberty International Airport.

Cons: Online check in was not accessible.

Pros: The staff member at the gate was friendly.

Cons: No staff at all to help with checking in bags. No communication from the pilot or crew about what was causing delays, or estimated arrival time.

Cons: Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together.

Pros: Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!

Cons: All good! Strat to finish a simple and enjoyable experience.

Pros: Crew

Cons: We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack

Pros: Great food. Nice staff.

Cons: Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal.

Cons: On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort.

Cons: Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board

Pros: Landing

Cons: My baggage has not arrived with mel

Pros: Landing

Cons: Poor service onboard and on the ground

Cons: I missed this flight due to the previous connecting flight being delayed

Pros: Crew was amazing.

Cons: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.

Pros: TV on board

Cons: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess answered that they have no competence to transfer me to these places.

Pros: Crew was pleasant and professional

Cons: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.

Cons: Leg space and crews attitude

Pros: Na

Cons: Na

Pros: all procedures at both airports took 15 minutes

Pros: Pretty comfortable seats, nice to have blanket/pillow/eye mask/earplugs for overnight flight. Good entertainment choices.

Cons: Boarding was terrible - the terminal is overcrowded, and people are crammed at the bottom of an escalator which is extremely dangerous. We needed to take a bus to the plane which is very unusual for an international flight.

Pros: Service, food

Pros: On time, organized , quick, polite staff, good food

Cons: Leg space and crews attitude

Pros: No comments

Cons: No comments

Cons: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.

Pros: On time, organized , quick, polite staff, good food

Cons: Food must be better

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!

Cons: No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff.

Pros: Amazing crew. Great food

Pros: Crew was awesome.

Pros: Aeroflot was bad airline I will not fly with them again

Cons: Aeroflot was bad airline I will not fly with them again

Cons: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours

Pros: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.

Cons: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.

Cons: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.

Pros: Crew was outstanding, seats were comfortable. The food was awesome!

Cons: it was perfect.

Cons: Great service, friendly team and most importantly great food

Pros: The service was excellent. They are very helpful and friendly.

Cons: Maybe refresh the plan in the near future. Other then that it was very enjoyable trip.

Pros: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Cons: The crew was polite, very comforting, and smooth flight ,

Pros: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful

Cons: gave old people seats next to the pass

Cons: Leg space and crews attitude

Pros: Na

Cons: Na

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Need spacious aircrafts for such a long flight..

Cons: Great service, friendly team and most importantly great food

Cons: I had no vegetarian dinner

Pros: They were helpful

Cons: The entertainment services on the plane

Pros: Seats were comfortable and plane was clean

Cons: Provide a hot drink and Small snavk

Pros: Staff all nice

Cons: Maintenance service could be better manage so flight delays are avoided

Pros: Service and drinks

Pros: Super great crew and super great seats

Cons: Nothing! It was great!