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I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
Location Everything other than location
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Staff was very pleasant and it was simple to extend an additional night. Cost of marketplace!! Noise was easily heard in hallway.
Location Cleanliness Restaurant organization Front desk layout
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
I did like the location and the fast check in. Room service was nice and fast! I did not like that I got a $30 per day upgrade and the room was still real small. Got a view of the side of another. Also, no shuttle to airport. Housekeeping didn't give extra towels at checkin as requested online. Wish I hadn't upgraded!
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
I liked the location, it was perfect. Near to all the main attractions of New York. For a four star hotel, it has no complimentary water or coffee in the room which most hotels got. Not much value for money.
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Older building, recently updated. Lots of charm, yet very modern. Location wad terrific. Hotel was spotless. Pillows on bed were small.
The rooms were large and well appointed. They were clean and quiet. A bit dark decor and lighting in the lobby area.
Staff and room.
Great location and valet parking
Nice staff very helpful great experience front desk excellent would recommend highly
Clean and spacious room The only reason why i booked this hotel is for the rooftop and you guys completly ruined my stay by closing the rooftop for a private event the ONE day i booked. Good to know that no matter how much cash you shell out youll still get beat over the head because of rich people wanting to close off a whole area of a hotel. Horriible experience.
The complimentary happy hour in the lobby was a nice treat for hotel guests. Although, there seemed to be many attendees who were not hotel guests. I didn't like the smell in the hotel or my room. It smelled like pets and found out later the hotel was pet friendly - not a fan. I also didn't care for the decor in the hallways or room I stayed in. It seemed very dated and in desperate need of some modern updating. I also felt the complimentary toiletries were very disappointing and so was the $5.99 charge for printing tickets from a desk computer (labeled business center - very weak). The housekeeping service was very, very noisy each morning and the rooms weren't cleaned up to normal hotel standards.
They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy
Great location and good price. The staff was friendly. On one of the days we stayed, the entire hotel's air conditioning was out for almost 24 hours. It was humid and very hot outside and we were traveling with an infant so we decided to come back to the hotel only to find it even more hot and muggy inside. They kept telling us the problem was being fixed but it wasn't until early morning the next day that it started working again. They apologized and gave us a discount but it was a miserable night with the baby. We had to ask for extra towels 4 times one day until we finally got them. There were at least 3 large cockroaches that we had to kill in the room - I know it's New York, I used to live there, but it's still uncomfortable to find them in a hotel that's supposed to be clean.
Location was great and staff were courteous. Decor is modern. Shower was dirty on arrival with hair from prior guest. When arriving we turned on the lights and a cockroach scurried across the floor. The room was hot and The air conditioner didn't work.
Whenever I visit NYC, I always stay at Affinia. Great hotel. Friendly staff, large clean rooms. Excellent location.
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
Our room was nicely decorated and was clean. We also liked the fact that the hotel had water and coffee in the lobby. The hotel is centrally located, which made getting around the city very easy. The room was very small and it was difficult to maneuver around our one piece of luggage and each other in the bathroom. The wifi also wasn't secure.
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
Music at the lobby No toothpaste!
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Me and my girlfriend arrived to the hotel at 6pm. Check in time was 4pm but we were told we still had to wait an additional 20 minutes for the key? I would've understood if it was a computer problem but I wasn't given a reason as to why I had to wait.
Location, location, location. If you plan on walking and using the subway to get around the city the hotel is perfect as a home base to come back to if need be. Don't spend your time at the bar in the lobby...pretty pricey and you can just go to a hidden gem anywhere in the city. Also no room WiFi, but free in the lobby, so not too bad.
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
Very close to Grand Central Station and the Metro and also a good location for walking to many of the major attractions.
Friendly clean and fantastic location
the closeness to Grand central and the faclities of central New York could not be better bathrooms could do with an upgrade but a relatively minor problem
Although an old hotel, everything was very clean. Poor window isolations, you have to keep the air conditioning on all the time to avoid street noizes. As everything about NYC accomodations, the prices are ridiculously high.
There was hot water and that's literally about the only thing I can think of that I liked about this hotel. If you've stayed at any other Curio hotel and are thinking this will be a similar experience, I've got bad news for you: this is an awful hotel. 1. The room layout is horrible, most of the rooms face the brick wall of an adjacent building (and you can hear their external AC window units running); 2. the AC is tiny and cannot properly cool the rooms (which are VERY tiny by NYC standards); 3. The elevators are slow, bumpy, and small causing you to wait 15 minutes to catch one not full of people and luggage; 4. The room service is not up to any normal standards. They have shampoo, conditioner, and body wash dispensers in the shower which are empty and surrounded by mold and mildew -- a health nightmare; 5. NOISE: expect to hear anyone cough, sneeze, turn on a lamp, or zip up a bag from an adjacent room or any room on your floor; and 6. Poor bathroom layout -- there is NO room to put anything on the counter in the bathroom. Don't expect to get ready very easily in this hotel as there is no full-length mirror either! This should NEVER received the Curio brand from Hilton. The hotel is by far the biggest disappointment I've ever seen as a Diamond member.
plenty of room the road works but that's New York
Location Bad functioning TV, old TV models. Poor internet wi-fi.
Location beside central station, suite was big and had fridge and coffee maker which is essistial when u have been out shopping all day Could have drinks machine in lobby (bottle water etc)
Large suite but basic and near Grand Central and perfectly adequate for a city trip. Hotel needs a makeover. No double glazing so rooms at front has lots of traffic noise. No blankets in room or spare pillows. Old and tired! We asked concierge about travel detais on the subway and he simply shrugged his shoulders and left us to find out ourselves.
Excellent Location for city break. View from room window.
Staff very prompt, room was not as booked but problem was dealt with very quickly. Even though we were on the 16 floor it was still very noisy
Simplicity Small room, but it's ok
Staff was awesome and very accomodative Free Raid-The-Mini-Bar Card Rooms were tiny (even by NY standards) Hotel felt a bit claustrophobic in general
Rooms were large (for New York) and comfortable. Bathroom was large. Staff was friendly. Very close to Grand Central Terminal. Quiet at night. Food prices at Silverleaf were not posted and VERY high!
Great Staff, very good location for us. Were always cheerful from the front desk to front door and especially the service people. Would recommend outright with the exception of noise. Had very noisy neighbors next to us. Sound traveled easily through the walls. Traffic noise was also pretty apparent.
The staff was so nice and went above and beyond to be as helpful as they could. Mario was a wonderful door man that was able to compensate the trouble we had with our door. Chris and Danny helped my mom and I get metro cards so we could use the subway to travel around the city. Danny physically walked us to the train station to show us where to buy the metro cards. We had issues with the door to our room the entire stay, the key card wouldn't work after ten minutes of being programmed.
The staff was excellent. Small bathrooms. Phone system not working properly.
The location and friendly staff
Location Good deals always have windows against next building with no view
Easy to get to fom Laguardia. Room nice, clean , quiet, temperature control worked well, staff efficient and nice. Twenty min walk to Harold Squire, MSG, Penn Station, 5 min to Grand Central. Good value hotel.
The location is great for anyone coming from Long Island. I really like knowing that Kimpton always welcomes pets. Fire alarm battery needed to be replaced. I ended up taking it out to make the beeping stop. I told the front desk, but they didn't seem bothered. The thermostat was held to the wall with tape. It came loose and the batteries did as well. I don't know if I received awards points or not, but I'm not sure I care. Kimpton wouldn't honor the lower price I found on hotels.com; so, I didn't book the room through them.
Enjoyed comfortable beds, coffe shop and evening wine that was complimentary. Stayed there with wife and two teenage children - bathroom was too small!
The location was great. Walking distance to Grand Central Station. The bathroom was clean and the bed was really comfortable. The staff were friendly and the concierge was somewhat helpful. The first thing I noticed is that the staff were not dressed very neatly. As I struggled with my bags and getting into the lobby the doorman didn't help at all. Then when I got up to my floor I smelled a strange odor, almost like a skunk, and then in my room it smelled like mildew the entire time I was there. I had to spray my cologne all over the room so I wouldn't smell it when I was trying to fall asleep. The blanket on the bed looked dirty like it was covered in dog hair so I didn't even touch that and also everything felt sticky in the room. I also didn't receive a courtesy call to assure everything was ok with the room.
Easy access to Grand Central and in the heart of NYC.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Near to Grand Central Roadside noise was too loud
FYI the rooms are real real small. Didn't bother me.
Hotel stay was right on point after a long day thanks
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
only bad thing was the small rooms other than that it was good
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Location and cleaniness the other guests where a bit rude
Great location, clean room, staff was very accomodating
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
The location is PERFECT! Its close to everything yet away from noise and traffic! 5th ave is half a bloch away and time square is a bloch and a half. The rooms are very spacious and very clean. the staff is extreamly warm and accomodating. It is the hotel to stay on if your looking for luxury yet the comfort and warth of your home!
The location Not the standart I expected, room to small, air conditioning to noise.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Friendly and helpful staff. Good location. Comfortable bed and nice room. Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful. Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Terrific location. Guest Services were very helpful. Housekeeping was not up to par with rest of hotel features and services.
service was outstanding!!
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo! Room would have been too small for 2 people but it was fine for 1
The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend! I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again. Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff. Later checkout time, shouldn't charge for computer access.
The bed was really comfortable and the room very quiet for New York. I think the shower was recently renovated and was terrific. The rain-style shower head was mounted high so that you didn't have to duck under it and there was also shower wand if you needed it. I also loved that the HD TV had HD cable so that we weren't constantly watching images that were squeezed or stretched. The staff was really friendly and helpful. The only negative was that they're remodeling the bar and restaurant so there was no food or drink available other than room service and the continental breakfast. When that's finished it should be a big improvement.
Issue with we form in first two categories. I was a business/solo traveler. The rating section was operating.
Room size was bigger than avg. in NYC Mattress was comfortable Zero noise on 14F TV was great quality Pillows were uncomfortable to rest on. Nothing else we found uncomfortable or bad to review. that's it. SP
14th floor room was VERY quiet. Great for NYC.
Great staff, very nice room Shower door jambed
Room size comfort cleanliness and contemporary A little further from Times Square than I expected and the staff was unfriendly
Staff was amazing, room was fabulous. I usually stay at the Dream-Downtown and the rooms here are bigger (as is the bathroom). Overall a great value for my money. No actual lobby or bar to hang out in..
The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased. The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.
Unbelievably, my tiny room did not have a dresser. When I inquired about this the indifferent desk manager told me that the smaller rooms sometimes did not come with one! Living in this room out of my bag for five nights was a joy. Upon check out, there were three different staff members at the desk, none of whom could comprehend that there was not a dresser. So they went to check it out --- and big surprise, no dresser. (Apparently they were concerned that I was blind.) No apology, no offer of discount, no reasonable explanation. Had it not been a completely packed week in New York, I would have fled the first night. Oh, the shades didn't work properly either. Never again.
Two of the four front desk staff with whom I interacted were incredibly helpful and friendly; the other two not so much (see negatives). Great beds, nice rooms. Ideal location. I had lost my phone in a local taxi and the driver tried to return it to me a few hours later when it was discovered. The front desk staff on the night shift refused to call my room to let me know she had it. Subsequently, the entire next day I was making calls to try to locate it. I even asked Front desk if anything had been reported and turned in and they said NO. Several hours later, she called me and delivered to me in person, noting that she attempted the night before to get the phone to me with no luck and no cooperation. Unbelievable! Thanks to incompetent night time desk staff, I spent the entire day wondering where my phone was. They could have rang my room and told me she had the phone. I was very annoyed by this. Big negative in my view.
Staff very friendly. good location. Bed was very uncomfortable
Large comfortable room quiet great bathroom and shower great shutters
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
On line it said bathrobes but there are none.
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
Deluxe digs for modest dimes
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
Clean, quiet, friendly, accessible to subways and attractions.
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
From the moment you spot the flower crowned steps and friendly doorman you'll know you found a diamond in the rough of Manhatten. The William combines a classic touch with a very hip flare. The room was immaculate and complete with high tech accessories, high end toiletries, and the best - your very own Nespresso bar. The staff were super helpful and efficient, and you have your choice of an intimate cocktail lounge or adjoining tavern to enjoy.
The staff were very friendly, carried our luggage, and even upgraded our room to have a terrace which was huge! The room was also very clean. We could hook our phones to the smart tv or rent any movie we wanted. The location is awesome. We could walk to Bryant Park, Times Square, Rockefeller Center, etc. The elevator was very slow. We also could not change the temperature in the room. I kept setting it to 66-68 and somehow it stayed on 74 or would automatically change back to 74 during the day/night. It was extremely hot. Additionally, there is no hotel parking. We had to circle the block on our own. The hotel did give us a discount though.
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
The 27th floor lounge
A lot of street noise and elevator noise from my room Are there any Whitehouse options?
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
clean rooms, large for nyc, super helpful and friendly staff!!!
The location was excellent, and the room was very comfortable, well appointed and clean. The staff were extremely friendly and helpful. Special thanks to the girl from Nicaragua tending the bar. Our room, which faced the bar in the garden, was a bit noisy in the early evening.
The staff was very nice and most accomodating when I arrived and my room wasn't ready due to a late departing flight crew. They put me in another room that was larger than the one I had booked. The hotel was in a great location and convenient to many attractions. There is a great sandwich shop just around the corner as well. I will definitely stay with them again when I go back to NYC.
Common sitting areas have nice ambiance and rooms are comfortable and well appointed. Did not expect the contiguous Irish Restaurant & Bar which served excellent food. Provided a much more upscale experience than the price tag prmised Only thing that did not work was the in room phone connections to the front desk and other services but the staff quickly compensated.
Love the Wheeltapper pub. Love Irish feel of the hotel. Centrally located near GCS and 4.5,6 trains Very nice staff Cozy rooms Small rooms Wifi not free in rooms
The Pub was authentic and nice. We had small problem with our door lock, The staff solved our problems relatively fast .
Very intimate feel. Stepping off the streets is stepping into a calm and elegant world. Love the attached ba, Wheeltapper,r that has outdoor seating, which is covered and heated in the winter. I only saw it in the winter but it a great little spot. Central but hidden courtyard. I would definitely go back to this hotel. Would've been nice to have coffee in the lobby and more lobby seating. That area was nicely done but hard to linger.
Bathroom well appointed but very small Bedding very comfortable as was A/C Staff very friendly and helpful, Room also felt very clean. Found the bedroom & bathroom to be small, even for NY.
Hotel was clean and quiet, staff was friendly. Well located close to Grand Central station. Rooms were spacious for NYC and well appointed.
This was a quiet and comfortable hotel. It has an on sight restaurant and bar. Staff very accommodating. Room temperature just right and bed comfy.