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Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Luxurious hotel and rooms.
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Ubicacion Todavia algunas partes en remodelacion
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
location crazy crowded lobby!!!!
The location. the phone at the room did not work properly
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again. N/A
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
everything is superb... from the location, the room , the food, the service no complain at all.
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
the location is great- staff helpful
Good location near main atractions Yes, bad attention, lack of amenities.
The locationa and staff is great. The Hotel rooms are shabby
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
Very clean. Pretty decor. Friendly staff. Willing to meet needs when asked.
The Library is a gem.....Outstanding food, service and ambiance
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The location of the Hotel. Very close to the shopping area and to Central park.
Great location. Fantastic bed. restaurant/café staff not very effective, engaging or helpful. however the remainder of the employees at the hotel were excellent.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
Friendly staff and traditional hotel
great location very expensive food
Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
Great employees with lovely attitudes
Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga. The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
nice and quiet. Great service the room is too small
Service, rooms, location Nothing
Everything. It was perfect. Room was a little small but I can't complain for the price I paid.
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
Warm and friendly atmosphere
The suite was beautiful and nicely appointed. Room was upgraded to suite due to my anniversary. They sent gratis champagne and cake which was waiting for us after dinner. We were on 4th floor and room was next to heating/AC machines. So long as you didn't look out the window, it was lovely. (I recognize I didn't pay for park view but street view but did end up with the single worst view room in the place.)
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep. They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
The windows in the room were frosted. No view, not even of the air shaft. The room was discounted and the advertisement said, 'Courtyard View', so expectations were low. But FROSTED WINDOWS at the PIERRE.....WTF. If I were the Pierre I would be embarrassed to sell that room. Save it as a spare, use it to comp. someone when you are sold out, but don't advertise it as a Courtyard View when rooms at Rikers' Island have a better view of a courtyard than cell block 412, at the Pierre. I cannot believe the Pierre needs my $500/night and would stoop to selling this room, which is so below their supposed standards. Get rid of the elevator escorts and you won't have to mislead people into an unsatisfying purchase. No more Taj, Pierre for this vacationer. The Essex House has worked fine in the past and will again in the future. HUGE disappointment.
Location Old fashion very loud poor AC system
Large and renovated bathroom Bedroom small
The upper east side hotel is steps away from coffee shops and boutiques, restaurants are a 20 minute walk away or 5 minutes in a cab. The standard is high, rooms are spacious and clean and the staff are friendly, helpful and have exceptional manners compared to other hotels that I've stayed in. The best thing about this hotel was the European influence. I didn't like that a simple standard coffee cost $6, which really should've been free in the morning given the price (albeit worth it) of the hotel stay. Two cocktails should not have cost $46, especially when prosecco was used instead of champagne.
Nice facilities and great location Hotel staff could be more helpful
have not heard any "no, it is not possible" no
small hotel and very close to Central Park. service was impeccable no
Everyone was extremely helpful and the rooms were large and clean. The hotel is located on a side street, close to shopping but quiet. I would highly recommend this hotel. The prices in the hotel restaurant were extremely high. A cup of coffee was $10 and yogurt with granola and berries was $27. It was very good but this wasn't room service but actually in the restaurant.
The attentiveness of the staff and the location. The bed was a little uncomfortable.
The location was great!
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The property is vintage upper East Side in design and service. The property appeared to be maintained extremely well and the staff was always attentive. The rooms were immaculate and very well maintained. The location is walking distance from both upper East side boutiques and restaurants as well as from midtown shopping, museums and people watching. Subway access is also very convenient. I would recommended this hotel to anyone looking for an old world luxury experience in the heart of vintage New York. I would also return without hesitation. No complains on this visit
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
Friendly and helpful staff, great location and comfortable rooms
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice. The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
The location of the hotel is perfect, On the edge of Central Park minutes from 5th avenue shopping. There are some restaurants nearby too. If you are interested in doing something touristy the horse and carriage rides are right outside. Where to begin. I was only there for one night and it was extremely expensive. On top of that they charged me a $35.00 "facilities fee" which was for WiFi, cocktail happy hour, and other amenities. I used the WiFi which worked fine but the cocktail happy hour was a disaster, very disorganized and the staff wasn't super pleasant. I wish I had the choice of adding on these extras. Also, upon check-in the key machine was not working so I was not authorized a room key. Each time I needed to go into my room I had to ask someone; one time I was waiting in the hallway for 30 minutes until someone showed up. It could've been a better experience.
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
great location and view on Central park
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
The service at this hotel is the best we ever had.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
Everything - and especially Norman the Bartender - a great person. None.
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Location, Cleanliness, confort
Me and my family loved the days that we spent in Aka Central Park... The staff is great... The location is wonderful... We felt like home... No
We have nothing but complements for the hotel. The staff were extremely pleasant and helpful, without exception, the location ideal and the quality of rooms first class.
great place great staff convienient to NEW YORK
convinient noise level from the street and ventilation
The location is awesome. The room was great also. Nice bed, shower. Free internet with good speedy. For 7 days or less has a housekeeping for free.
Spacious and well-equipped, comfortable appartmens, excellent location, concept, friendly and helpful staff, free access the Internet, attractive design,
Good location, clean comfortable rooms bathroom too small for double rooms
Please write at least 15 words
Excellent location for sightseeing,shopping and Central Park.
the location. kindness of the staff. space in the room. bathroom .size of the hotel breakfast can be better
The relatively small size of the hotel. The high rate on the 30th and 31st December (500$+ , with the charges/tax)
The location was great and design was very chic. Bed sheet was clean and comfortable. Shower was great. The room was a little too dark and seems it has not been updated. Carpets looked dirty and bath room had molds and cracks.
The hotel is exotically sparse, elegant in its appointments, despite the unfinished sense of the rooms - you believe you are in a loft to be sure. Rooms need a luggage rack to place suitcases on, and the lighting in the bathroom was not informed by a woman.
Decor and location The street was noisy at night (e.g. garbage collection) and windows didn't keep the noise out; air conditioning was blowing air straight on my head when sleeping
I found the staff to be extremely friendly and helpful - this gives such a good atmosphere. I would have wished that their coffee shop served tea - why not?
Very good location and friendly helpful staff. Very comfortable beds Small bath, no counterspace. Our room faced the street and was very noisy from the outside traffic.
Very noisy because of the outside ventilation that makes a terrible continuous noise, very bad room service (meaning the menu is terrible) and they ask you an extra $7 to deliver in the room!! Room decoration could easily be improved, specially the floors. Not a good experience to my taste although it is a pity because the location is fantastic
the showers are incredible, the staff are friendly/helpful, and the rooms are beautifully designed.
staff and location
We were extremely pleased with the room -- unexpectedly luxurious. Very friendly helpful staff. Appreciated relatively inexpensive valet parking.
I was upgraded to an apartment which was designed as a home, with beatiful artwork, books etc. It made our stay very comfortable and enjoyable. The lack of plates in the continental breakfast
Excellent facility and staff I forgot my razor and they gave me a free razor that made me bleed profusely! I can't fault them for my own mistake, but, please find better emergency razors for your guests Lombardy, everything else was perfect.
The room was large, larger than a typical hotel in NY. The bed was king size and very comfortable. Having a kitchenette was a pleasant surprise. Very quiet, also not typical in NYC. The room needs some sprucing up. Needs painting.
The location was brilliant and the hotel was quality. The room was huge! The price on booking.com was great, wouldnt be that great if had to pay full price. The front desk were not all that accomodating. Mde us feel like we didnt belong there.
efficiency and courtesy of staff . Ideal location. value for money. Accommodation excellent room very comfortable very clean. We did however find the continental breakfast at the bistro poor. Not worth the money.
Good location, lux accomodation None, we loved it!
beautiful big rooms. excellent location. the service was not bad but not so kind, as you'd expect from this kind of hotel .
The size of the room was incredible, especially since the price was comparable to other, much smaller, rooms in the same area. You are basically getting a small apartment for the price of a regular hotel room. The building is quite old. If people have allergies or other aversions to older heating systems, etc., I would avoid this hotel.
work in progress in the hotel.
The staff is excellent. There are additional amenities including a bar, restaurant and nice seating area. The rooms are nice, but a bit dark. Would like softer towels.
Staff, location, quite clean. // Empleados serviciales, localizacion muy buena, bastante limpio. Still working on the refit. Air Conditioning very noisy. Very expensive breakfast as many other hoterls in ny. // Sigue en obras. El aire acondicionado muy ruidoso. Desayuno carisimo como casi todos los hoteles de ny.
It was a very fun design for the hotel, and I really liked the modern/scandinavian look, especially the stone and glass bathrooms! The bed was surprisingly not as comfortable as I would expect from a hotel. It was a bit hard, and the sheets (especially the fitted one) a bit scratchy (though the comforter was very soft and nice!)
Very clean, very comfortable beds. Staff was very knowledgeable, friendly and accommodating. Will definitely be staying here again as the location is terrific. Subway is close by but it was an easy walk to museums and Central Park. Many great local restaurants and Whole Foods is a short walk away. I loved the "my pie" takeout around the corner.
Excellent location and amazing staff. Nothing.
price was right, good location noisy, poor service, still under construction.
The hotel is in the last stages of intensive renovation, but the renovated rooms are up to modern luxury standards and any inconvenience that you might experience is more than compensated for by the really cheerful staff. The Opia restaurant, which is independently owned by French management is good quality and a it has buzzing, funky bar.
the location, the bed, and espicially Pernel the shower
The junior suite was nice. I had to request twice at the front desk that an engineer come to my room to check on noise in the walls. The engineer said that nothing could be done as it is the result of water going down the pipes. Thus, my sleep was disturbed multiple times in the evening. In addition, I requested to be moved which they could not and did not offer to move me to an equal or better suite.
Valet greeted us with a smile, never once complained about the excessively heavy bags he mounted onto his cart-5 in all. Gave us pointers on what to check out while we were in NY. Receptionist was amazing as well. We arrived very early and she was able to get us right into a room! The room was small but nicely decorated and very clean and quiet. We enjoyed our stay!
The air condition was switched off because it was winter, resulting in extremely overheated rooms without any possibility of cooling. The staff offered a ventilator which was broken. Never will I ever go there again.
Low-key friendliness. Good for visitors, business people and solo travellers alike No wifi in room
Large room, comfortable bed, convenient location, pleasant and helpful staff
the bed was very comfortable ,nice and quiet in hotel, room was very small,but got upgraded to a suite.noisy on second floor from trafic.receptrion area could be up graded.not close to time square.
This hotel has a lovely atmosphere. The room while small was comfortable and really clean. The concierge was helpful
our room was amazing! and a great location. you need to pay for wi-fi
Hi Guy's, I had a wonderful time the staff were so nice helpfull from the time we walked in to the hotel It was a big treat for my daughter 11years and me Can't wait to go back x Hazel