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View - Memorable!
The friendliness and good education of the entire Staff. The setup of the room plus the commodities of th bath immense bathroom. The limitations of the breakfast offers plus the poor value for money
I had a beautiful,comfortable room with a breathtaking view overlooking the Statue Of Liberty and all the commerce on the river. It was a wonderful place home away from home for a great Big Apple week-end! N/A
Bath + separate shower. Very friendly and professional service.
Nice and friendly staff TV did not work properly.
Great View and location
I lived in that neighborhood when I first moved to NY. The outdoor space that has the view of the Statue of Liberty has been closed. There is no view of the Harbor from any common area.
Large and very clean room. The housekeeping service was really professional. The bathroom was comfortable, with a lot of space and really clean. The garage too expensive and without in and out privilege. I would suggest one of the several garage that you can find nearby the hotel, they are all more convinient. The hotel was perfect but the negative note was the charges for the wifi connection which is commonly for free in lower category hotels.
The location was outstanding with a view of the harbor and Statue of Liberty. The room was large and well laid out with an oversize bathroom. The staff at the concierge desk was outstanding and extremely courteous and helpful. Very elegant and pleasant stay.
This is a lovely hotel, but it is a business hotel. Go to the one in Central Park if you are looking for a more romantic or family-oriented place to stay, but it is still a really nice place to stay. It's in battery park, away from the main buzz of nyc - lovely and quiet and the views of the Statue of Liberty are beautiful, but stay elsewhere if you want to be in the centre of things.
Bed's were comfortable and staff was super friendly. Bathroom was top notch. Getting a cab was super easy the staff were pro's at that. Nickle and dimed to death room from room service 4 drinks Cokes and Pepsi 2 of each were 30 plus dollars and they were the small bottles. I found pills in my room and my whute comforter had lots of dark lint.Food was standard at best. My room had no mini fridge. Windows were not sound proof. Really far from everything fun. Boat horns go off all times of the morning somtimes so loud it makes you look at your phone to see if its vibrating. Overall nice place could be the best if they fix these issues.
Very luxurious comfortable hotel. They seem to be able to find the perfect mix of attention or privacy based on what you are looking for and if you seek out any help. Very classy hotel with a great staff.
The convenient location next to 911 Memorial Museum and great view from rootop. Old and outdated, worn out pillows, sheets, and ammenitis.
The location, the amenities, the staff, and the rate ... everything about this hotel was spectacular. I suggest everyone at least take a look at the restaurant that overlooks the 9/11 memorial and the rooftop deck. The staff at 10pm and at 10am were bubbly and personable but most importantly, they were extremely helpful. I can't say enough nice things about this property. The only negative that I could possibly mention is the water pressure wasn't as strong as I like. Other than that, everything was wonderful.
clean well appointed room with great view and great price
Great price and good view from the 17th floor
that we had to leave
Location and value were superb! Nothing
Ice cold filtered water and plastic bottles to fill, free of charge, on every floor - a lovely amenity in NYC in July. Room was luxe and comfortable, affordable by NYC standards, but there are signs that maintenance is being deferred - poorly patched ceilings and window seals, sluggish drains, housekeeping giving the once-over instead of a real cleaning. This was our second stay, but it was nicer last year. I hope it will be back on the upswing again next year! Better housekeeping and maintenance required - it's far from filthy and broken-down, but as an experienced traveler, I can see signs that things are being given a lick and a promise instead of the required cleaning and maintenance. My son's white socks were BLACK on the soles from walking around the carpeted room.
Overall, our stay was short but sweet- the view from the restaurant is amazing, which can only be beat by the sun terrace! Absolutely breathtaking
Great view of the World Trade Center. Restaurant food was good. Breakfast options were limited and exactly the same everyday
I liked the value of this hotel, as finding a decent hotel at an affordable rate is difficult in Manhattan. The room was small but efficiently laid out. On the 20th floor in the restaurant, one can get a great view of the 9/11 Memorial from atop. Breakfast is not included in stay, so beware as the breakfast buffet and a cup of tea came out to $24. Since New York is full of great restaurants and places to grab brunch, I always prefer to grab a tasty bite elsewhere.
Style and cleanliness of hotel good. Room is small, but not unreasonably so. Construction around the site made access less trhan ideal.
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
Location was best for business. Location
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
Quiet environment like being at home with excellent service. Close to business excellent positioning Nothing
Modern and clean. Very secure.
The location was great. The room was adorable. The staff was very freindly and courteous
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
subway closed price
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Nice bathrooms. Room small but adequate.
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Nothing Hairs in the bed that were not mine , barely slept due to paper thin windows and walls so every movement and word of the neighbors seemed like it was inside the room, and right above a shallow subway stop so literally the whole hotel rumbled and shook like an earthquake every time it went by . Rooms look chic but furnishings are junky and bath products watered down and low quality . Gross lobby , dirty like the rooms .
Other guests were extremely loud at all hours of the day and night.
The location was great and staff was super friendly. Tons of space in the rooms, too! The idea and vibe they were trying to create was cool, but the execution was lacking the details to truly make it something great & memorable. Peeling wallpaper, shelves that hadn't been dusted, and lax finishing (sloping floor, sloppy caulk, price tags left on soap dispensers) kind of took away from the luxury vibe. Also, the "free coffe & tea" area is a joke.