Recent reviews
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4.0
Location. Small room; Given a twin bed for couple. No room for negotiation.
review from KAYAK -
9.7
I loved the location of this hotel and it was a really nice place to stay in. I was able to walk to all the tourist attractions and get there from JFK by subway real easily. The rooms were clean and there was even a restaurant/bar right next to the hotel. The rooms were a little small but definitely not an issue. Very comfortable for a space in NY. I can't imagine getting a better deal than what we got for location and quality.
review from KAYAK -
6.0
Non accommodating staff, crowded rooms and restroom.
review from KAYAK -
8.0
It was close to a lot of things to do in Time Square! Easy walking distance to the metro and other sight seeing attractions. They didn't change the bed sheet. All they did was keep turning it inside out and the back again. They only service the bathrooms as far as we could tell. They might have changed the bed covers, but couldn't tell on that part. Shower head had a leak and was spraying water in the ceiling as you took a shower and the water didn't drain very good and it would crate a small pool of soap and water at your feet.
review from KAYAK -
6.5
The location was great. The water was brown and not working all day
review from KAYAK -
6.0
Nice hotel room and location. Hello, I booked a double room for 2 adults assuming I would have 2 beds. Instead when I checked into the hotel I learned that a double room actually meant just a double bed. The hotel was so overbooked they had to send guests to different hotels and could not provide me with a room with 2 beds. My recommendation is that a description of the rooms is more explicitly described when booking the site. The hotel receptionist offered free drinks and I was provided a 10% discount on the rooms by the 3rd party booking agency. Overall my stay was okay; however, by the third day, the hotel had run out of towels.
review from KAYAK -
6.5
Location Air conditioner dont work properly and they told me, open the window for cool air. The TV also have problems
review from KAYAK -
9.7
Right in the heart of all the sights and sounds of Times Square. Room was small, as you'd expect, but more spacious than others we've stayed in at Times Square. Staff was friendly and accommodating. The shower doesn't have a door. I guess that's a modern design, but the floors were soaked every time we showered...really soaked. Not a major issue, but an inconvenience.
review from KAYAK -
8.2
We were a couple with my 86 year old mother. Gorgeous lobby with a place to sit if you need to wait for your room. We liked the premium suite which has one double bed and two bunks. The bunks are separated from the double. The bathroom separates the bedding into two separate rooms, so allowed us privacy. The room was clean and the suites include a small refrigerator, in addition to a coffee maker. We found the room suitable for an excellent stay in the city, allowing mother to go with us to the broadway shows, within walking distance. We got a fantastic deal on the nightly rate. The location can't get any better than this. The local Fire Department is right on the same block so you will hear the sound of sirens. Being in the city is going to be noisier. I suppose the large five star chain hotels will insulate their windows more. Bring earplugs if you are affected by noise. Yes, it's an art to keep the floor from getting wet due to the design of the shower. However, we were able to position the shower head to shoot left onto the shower wall which helped a lot. This is a small problem. We found the housekeepers amiable and helpful when approached. Staff were mainly professional --- neither friendly, nor unfriendly. The concierge was more approachable and kind.
review from KAYAK -
6.0
Location Noise from interior walls. Most of your time spent in a hotel is sleeping. This hotel could go a long way by noise-insulating the interior walls and/or installing soft-close door hinges. If your neighbor opens and closes their hotel room door in the middle of the night, then you will wake up every time.
review from KAYAK -
6.0
Location was great. Very close to Times Square and major uptown/downtown subway. No complaints about the staff, check-in process, or reservation. Small room and bathroom. Hard to comfortably fit two people, but not impossible. Two of the light fixtures were broken and the shower glass didn't extend Dar enough to prevent the bathroom floor from getting soaked. Zero counter space in the bathroom for personal hygiene products meant I had to place my bathroom kit in the sink. Elevator was agonizingly slow so thankful we stayed on 2nd floor for East stair access.
review from KAYAK -
9.7
Easy walk to Times Square, theaters and great restaurants. Just a bit more to Central Park, MOMA, shopping and more great restaurants. Safe area with lots of people watching. Room small but very efficient, immaculate and quiet. Staff very friendly and attentive. Families, couples and friends all comfortably shared the space. Breakfast the only disappointment. Go to Pigle on the corner. La Masseria across the street produced a memorable Italian meal. Breakfasr
review from KAYAK -
8.2
The Location of the Hotel is perfect. Nice little, clean room. The staff was not friendly and the English of one person at the check-in counter was hard to understand.
review from KAYAK -
10.0
The newly renovated contemporary hotel is exceptionally clean, and comfortable. Our standard room was on the 11th floor and was very quiet with natural window light during daylight hours and blackout shades provided darkness for sleeping. The staff was friendly and very accommodating. The location is great being close to Times Square and Broadway with a bit less activity in the immediate hotel entrance area. The bathroom shower has a 1/2 glass enclosure which does not keep the water in the shower area, and the room could used another mirror in the sleeping area.
review from KAYAK -
9.4
The manager helped resolve issues quickly and to our satisfaction. The front desk staff were not very helpful or knowledgable of hotel issues. Our shower had no door just a half glass separator which was odd and annoying.
review from KAYAK -
4.5
The bathroom was nice and large, but one sink was broken and shower handle fell off in our hand. Liked the bunk beds. The hallway was under construction and looked scary. Our TV and alarm clock didn't work. The fire department downstairs made for a noisy night.
review from KAYAK
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9.7
I loved the location of this hotel and it was a really nice place to stay in. I was able to walk to all the tourist attractions and get there from JFK by subway real easily. The rooms were clean and there was even a restaurant/bar right next to the hotel. The rooms were a little small but definitely not an issue. Very comfortable for a space in NY. I can't imagine getting a better deal than what we got for location and quality.
review from KAYAK -
8.0
It was close to a lot of things to do in Time Square! Easy walking distance to the metro and other sight seeing attractions. They didn't change the bed sheet. All they did was keep turning it inside out and the back again. They only service the bathrooms as far as we could tell. They might have changed the bed covers, but couldn't tell on that part. Shower head had a leak and was spraying water in the ceiling as you took a shower and the water didn't drain very good and it would crate a small pool of soap and water at your feet.
review from KAYAK -
9.7
Right in the heart of all the sights and sounds of Times Square. Room was small, as you'd expect, but more spacious than others we've stayed in at Times Square. Staff was friendly and accommodating. The shower doesn't have a door. I guess that's a modern design, but the floors were soaked every time we showered...really soaked. Not a major issue, but an inconvenience.
review from KAYAK -
8.2
We were a couple with my 86 year old mother. Gorgeous lobby with a place to sit if you need to wait for your room. We liked the premium suite which has one double bed and two bunks. The bunks are separated from the double. The bathroom separates the bedding into two separate rooms, so allowed us privacy. The room was clean and the suites include a small refrigerator, in addition to a coffee maker. We found the room suitable for an excellent stay in the city, allowing mother to go with us to the broadway shows, within walking distance. We got a fantastic deal on the nightly rate. The location can't get any better than this. The local Fire Department is right on the same block so you will hear the sound of sirens. Being in the city is going to be noisier. I suppose the large five star chain hotels will insulate their windows more. Bring earplugs if you are affected by noise. Yes, it's an art to keep the floor from getting wet due to the design of the shower. However, we were able to position the shower head to shoot left onto the shower wall which helped a lot. This is a small problem. We found the housekeepers amiable and helpful when approached. Staff were mainly professional --- neither friendly, nor unfriendly. The concierge was more approachable and kind.
review from KAYAK -
9.7
Easy walk to Times Square, theaters and great restaurants. Just a bit more to Central Park, MOMA, shopping and more great restaurants. Safe area with lots of people watching. Room small but very efficient, immaculate and quiet. Staff very friendly and attentive. Families, couples and friends all comfortably shared the space. Breakfast the only disappointment. Go to Pigle on the corner. La Masseria across the street produced a memorable Italian meal. Breakfasr
review from KAYAK -
8.2
The Location of the Hotel is perfect. Nice little, clean room. The staff was not friendly and the English of one person at the check-in counter was hard to understand.
review from KAYAK -
10.0
The newly renovated contemporary hotel is exceptionally clean, and comfortable. Our standard room was on the 11th floor and was very quiet with natural window light during daylight hours and blackout shades provided darkness for sleeping. The staff was friendly and very accommodating. The location is great being close to Times Square and Broadway with a bit less activity in the immediate hotel entrance area. The bathroom shower has a 1/2 glass enclosure which does not keep the water in the shower area, and the room could used another mirror in the sleeping area.
review from KAYAK -
9.4
The manager helped resolve issues quickly and to our satisfaction. The front desk staff were not very helpful or knowledgable of hotel issues. Our shower had no door just a half glass separator which was odd and annoying.
review from KAYAK
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4.0
Location. Small room; Given a twin bed for couple. No room for negotiation.
review from KAYAK -
6.0
Non accommodating staff, crowded rooms and restroom.
review from KAYAK -
6.5
The location was great. The water was brown and not working all day
review from KAYAK -
6.0
Nice hotel room and location. Hello, I booked a double room for 2 adults assuming I would have 2 beds. Instead when I checked into the hotel I learned that a double room actually meant just a double bed. The hotel was so overbooked they had to send guests to different hotels and could not provide me with a room with 2 beds. My recommendation is that a description of the rooms is more explicitly described when booking the site. The hotel receptionist offered free drinks and I was provided a 10% discount on the rooms by the 3rd party booking agency. Overall my stay was okay; however, by the third day, the hotel had run out of towels.
review from KAYAK -
6.5
Location Air conditioner dont work properly and they told me, open the window for cool air. The TV also have problems
review from KAYAK -
6.0
Location Noise from interior walls. Most of your time spent in a hotel is sleeping. This hotel could go a long way by noise-insulating the interior walls and/or installing soft-close door hinges. If your neighbor opens and closes their hotel room door in the middle of the night, then you will wake up every time.
review from KAYAK -
6.0
Location was great. Very close to Times Square and major uptown/downtown subway. No complaints about the staff, check-in process, or reservation. Small room and bathroom. Hard to comfortably fit two people, but not impossible. Two of the light fixtures were broken and the shower glass didn't extend Dar enough to prevent the bathroom floor from getting soaked. Zero counter space in the bathroom for personal hygiene products meant I had to place my bathroom kit in the sink. Elevator was agonizingly slow so thankful we stayed on 2nd floor for East stair access.
review from KAYAK -
4.5
The bathroom was nice and large, but one sink was broken and shower handle fell off in our hand. Liked the bunk beds. The hallway was under construction and looked scary. Our TV and alarm clock didn't work. The fire department downstairs made for a noisy night.
review from KAYAK
