Very comfortable and nice rooms and facilities, beautiful scenery and layout to try to offer the rooms on booking.com at half board or all inclusive!
The staff is attentious, the beach is ok, the pool is very good. The all-inclusive system. One should avoid it for sure. Many things are not included and the staff who serve it seems to be doing you a favour.
My stay was so nice, special thanks to Hussein the night receptionist, he was really so helpful and decent!
It was fun to go banana boat and parasailing the website was not clear about the room locations resulting in misunderstanding while checking in
swimming pool, and beach rooms could be more ... luxurious? kids play ground was closed, helth club located in the other side of the road, which inhibits the will to go there.
Very professional and helpful receptionist but Ilaria deservs a special mention.GREAT Italian food a "la casa "restaurant.The two cooks must mentioned for their ability,you don't miss Italy with them!
The staff in the reception was always helpful. The standard of the food in relation to price. The cleaning of the room. was poor. I would say the overall standard of the Hotel is more of a four star Hotel, not 5 star. The Gym was not up to standard.
Spacious rooms - very bad maintanence in rooms ; Air conditioner doesn't cool, safe box doesn't lock, wardrobe doors don't open. Room service takes too too long. Cleanliness of the hotel is very poor. No tempreture control in swimmin pools. Food is not edible. Some very unfriendly staff.
The hotel was excellent. I never forget the first moment, when i stepped into the room! Beautiful sight, blue sea, clean room, bathroom, clean beach! Everything was really wonderful. I am sure, if next time i go and visit Hurghada, i will choose this hotel again. I recommend this hotel everybody. Solo traveller or with friends or family, i am sure, everybody will spend here a marvellous vacation.
Upgraded to better rooms. Very nice rooms, clean, balcony. Nice friendly personal. Drinks in bar barely ok. Mostly russian visitors, ok but not very international feel.
its fantastic design and romance car parking is not good
The staff at the hotel were particularly friendly to us as we spoke Arabic (a little bit of Arabic). The Russian and former Soviet Bloc clientele occupied almost the entire resort, and with some exceptions, were very rude to everyone. This of course, is not the hotel's fault. The water was incredible, and the beach chairs were plentiful. The pools were lovely, and the grounds well kept. The room was immaculate. The food left something to be desired for the most part- particularly the hot dishes, which typically lacked flavor. Also,an insufficient quantity was produced (considering how much the Russians would put on their plates, and then not consume). The juice was also of particularly poor quality. a little more juice and less water would go a long way in improving the juice. Our air conditioner in our room was broken except from the hours of 2am-10am- very strange. The men walking around offering tours to you while you try to relax on the beach is extremely annoying. If I want to go on a tour or diving excursion, I will come to you- not the other way around. Also, the men trying to sell you goods from their onsite stores are annoying.
First, I admire of this hotel from first sight but when I relate with hotel stuff I recognize that very bad hotel stuff bad manner also the Food is very very bad and they doesn't has any Food experince, the Water in the bathroom is very small we enter the batheroom of the lobby aslo my friend Hazem He didn't take his comfort with his girlefriend.
Cheap with cheap quality. If you are not concerned about the quality of hte hotel, staff, food, then stay here. If you like anything nice, go elsewhere. I was disgusted with the food, and service. All around a horrible expereince.
honestly it was not good stay!!!
Service was very good and fast, workers were cooperative and always smile. Majority of guests is from one nationality, I did not like their behaviour during meal times, will be better if the hotel guests are from all over the world, then its more international.
Very relaxed environment and well managed all-inclusive resort. The tempo is low, quiet and the sevice is very convenient and professional. All the served liquer is pirate manufactured and tastes like finkel-gazoline. But that's a very minor point.....
hotel staff, the pool, the food and the room...all for 29$ per night pp
I liked the amaying design of the hotel and the beach which is a beautiful island ,and the staff are very friendly ,cleanless, It was not available information about gala dinner at the new year at booking.com ,as its important to have H.B rooms.
Nice pool, right on the shore so a beach as well. Beautiful surroundings -- watched the sunset over the hills and the sun rise over the Red Sea. Most staff were friendly. The bell captain went out of his way to ensure I had a travel connection arranged to Luxor -- required several calls. My first half hour I had a very rude bartender at the Island bar -- since he was treating others great I assume it was because I was the only one who looked American? Just got there so don't know what else. Decided to stay only one night instead of two.
Good views of the sea. Very comfortable. The staff is sometimes not very nice. Because of the state of the bathroom is more a 4 stars than a five stars.
My friend and I were in a double room, and it was clean and big enough with pretty spacious balcony and bath room. Luxurious interior.Swimming pool was good and especially liked their private beach! We were asked for half board (breakfast and dinner), but at the dinner buffet no drinks was inclusive. I've never been to 5 star hotels who doesn't serve a glass of water at dinner. of course there was no juice.
We were only 2 nights in the hotel and we had a wonderful stay. The food is very good and rooms are very clean and comfortable. We did not have dinner in the hotel but we went to the marina were u can find a lot of good restaurants. Snorkling was not that good at the hotel, but u can book a snorkel trip downtown. Anyway its a good choise. Snorkling
Comfortable and clean rooms. Very responsive and corteous staff. Fine territory.
I like almost everything starting body creem in a bathroom and ending how staff take care about the beach and it's cleaness. It could be longer place for swimming with red baloons around. Just because there is a harbor the hotel cut the territory for swimming.
the staff wasnt freindly and the service was so bad the electricity was cuting for 16 hours so we were without ac or lights
Nice, frendly staff, Nice location, close to down town, but not much noice. Rooms are big enought for a family. Clean beach, but not very big The clerk on the reception after five days of staing in the hotel without any notice blocked 1000 EUR on credit card just "for any case" using the information about card he got from booking com. Was a real problem to unblock it again. We left the hotel with open for Marriott "credit line" It is very bad practice. A guest feels like a thief, who does not trust the owner.
House keeping and front desk were very cooperative
Clean, peaceful, polite atmosphere. No in-room tea making facilities. Ice in juices at breakfast. No minibar pricelist and tiny shower gel bottle.
I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
the view, swimming pool Poor staff, aircondition not sufficiant, too far away from town. wrong telephone number in your confirmation.
The beach and swimming pool areas are spacious and comfortable. The Italian restaurant was excellent and good value for money. The rooms were clean and comfortable. The food in the Karnack restaurant lacked imagination. The same kinds of food were served on a daily basis. The hotel is clearly aimed for Russian visitors with no tours readily available for native English speakers.
good quiet hotel with big green territory and beach. there is the coral for snorkling and place for kids to swim in sea too there is the building on right side before main entrance with garden view rooms, it is just in front of generator hall. during whole day and night there is annoying noise.
Large green territory, jym, hotel room,houskeeping Extremely unprofessional front desk personell Plenty of food for breakfast, but it's all the same every single day and the quality is very poor.
Good design, calm place, good parking housekeeping, very expensive mini-bar drinks, breakfast quality and kinds, small rooms
alot of very rich pople and old, hard to relation , fun is not part of it.
ofcourse the beach and the pool was very good. also the rooms was very comfort and always clean no it was very good
Nice place to spend holiday, kids area is great. Animation team are lovely. There is a clinic for any emmergency. Food is good. Beach and pools are nice. Heated pool is available for kids and adults. Beach volly ball was really fantasatic. The Shisha corner is totally bad. No servise, bad drinks. We had to wait more than 45 min to get our order from shisha , and then also 10 min to get drinks. No further charcool. It is really not related to the hotel.
The hotel's building itself is huge which is great as even when it is fully booked you wouldn't feel the crowd. Free oudoor gym, jacuzzis and sauna are very enjoyable and we had a great time at the spa. The buffet breakfast was average and when it struck 10 30 am the food was quickly removed so you had to be there at least half an hour before closing time else you'd get into the restaurant and have nothing except a cup of tea.
There was good swimmingpools and good place to kids. Too hard beds!!! Wireless Internet connect too expensive.
Hotel Facilities and room was big enough and new ans the Clubcar transportation The beach wasn`t good enough where the water was shallow.
The hotel was very comfortable and the staff friendly and efficient. No, I had a very good experience at the hotel and would use it again for future business.
Friendly staff. Proximity to most attractions. Excellent beach with very good service as well. Rooms are very well equipped
Lots of space around the huge pool. Nice terrace for breakfast. Perfect hotel for a nice holiday.
The rooms were spacious and modern. The partnership with the Iberotel Aquamarine was one of the highlights for us. Sometimes the staff were noisy , but that is common throughout Egypt in general. The location isn't the very best but still close to city center. The hotel bar was quite limited but bartender was friendly.
the suites are all very comfortable, very friendly staff. the food in the breakfast was very poor, there was not any served hot items in it.
The hotel staff was very friendly and helpful. The taxi provided by the hotel to take me from the hotel to the airport was a bit too expensive. My other taxi, from the airport to the hotel, was less than half the cost.
Very nice hotel with friendly and helpful staff. Rooms are big and furnished very well in a modern style. Very good for a week stay with kids. Great value for a small price.
I just stayed in this hotel. It has great apartments, with full dotation. The housekeeping did some problems, but there were resolved by the staff of the hotel
I enjoyed the fact that the hotel was small and quiet and it was centrally located for all shops n beaches. Also the fact that it was a self contained self catering apartment and very spacious.
Very spacious clean suites, large LCD TV, friendly staff, good breakfast buffet. Swimming pool is small and too shallow (1 meter depth)
The staff were helpful and accomodating especially so when we arrived to find that govt law prohibits Egyptian men or women nannies accompanying you are not permitted to stay in the same suite. Our son was excited to see what new towel creation Ahmed our room maid had left on our bed each day. It ranged from a birthday cake for my wife to a crocodile usually a different animal each day :-) The staff even went as far as to make a special cake for my wifes birthday and delivered it up to our room. The hotel is a quiet, clean escape with a sister Ibertol resort that you can utilize that has too many pools to count and watersildes as well as a beach. A great value for the money and one we will no doubt enjoy in the future and recommend. Although the rooms were clean a once over under sofas and chairs as well as cushions wouldn't hurt as crumbs and other stray things make there way in these forgotten places.
Excellent staff, very clean hotel, fantastic value for money.