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The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
thanks for the great service.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Location Overall atmosphere less than satisfactory
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
The view of the city and comfortable bed
Very clean rooms, updated rooms, great service, great location.
Very Clean, Very Modern. Loved it!
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Music at the lobby No toothpaste!
Our room was nicely decorated and was clean. We also liked the fact that the hotel had water and coffee in the lobby. The hotel is centrally located, which made getting around the city very easy. The room was very small and it was difficult to maneuver around our one piece of luggage and each other in the bathroom. The wifi also wasn't secure.
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
Me and my girlfriend arrived to the hotel at 6pm. Check in time was 4pm but we were told we still had to wait an additional 20 minutes for the key? I would've understood if it was a computer problem but I wasn't given a reason as to why I had to wait.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
Location was fantastic. Close to the action but extremely quiet once you get inside. The rooms were modern, clean and comfortable with a nice bathroom. Staff were friendly and helpful. This hotel lacked a few of the services you typically expect, such as room service, on-site gym and laundry service (although dry cleaning service is available), but this is not a major problem and is justified by the lower room rates compared to the bigger hotels in this area. Would definitely stay here again!
Good Location room too small
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
Decor, location, cleanliness $16.00 for wifi
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
location room wasnt clean properly by housekeeping
Large rooms, excellent location
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Great location, clean room, staff was very accomodating
Location and cleaniness the other guests where a bit rude
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
The location Not the standart I expected, room to small, air conditioning to noise.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
The location is PERFECT! Its close to everything yet away from noise and traffic! 5th ave is half a bloch away and time square is a bloch and a half. The rooms are very spacious and very clean. the staff is extreamly warm and accomodating. It is the hotel to stay on if your looking for luxury yet the comfort and warth of your home!
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
Friendly and helpful staff. Good location. Comfortable bed and nice room. Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
Deluxe digs for modest dimes
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
Large comfortable room quiet great bathroom and shower great shutters
Clean, quiet, friendly, accessible to subways and attractions.
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
On line it said bathrobes but there are none.
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
Staff very friendly. good location. Bed was very uncomfortable
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
Conveniently located,comfortable,pleasant stuff.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Cosy and comfortable The ventilation in the toilet is noisy.
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly. I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
Great location and very nice staff in all departments. The rooms were a bit worn and the separation of the bathroom was only with a curtain.
The staff at the front desk and the doormen are so helpful!!
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us. After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
fantastic service, great staff, good location smallish rooms, lack of closet space
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay. Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
Great front desk, bellman and concierge staff. Nice breakfast. Room wasn't ready per check in time.
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice. Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
Desk staff was very friendly and accommodating. Housekeeping staff very nice Breakfast is way overpriced and staff would stand around instead of checking on things like coffee refills.
Location, location, location Cost Not luxury (wanted something basic which is more in line with my personality) Slow elevators No safes in rooms
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
Excellent location and beautiful outdoor rooftop terrace for breakfast. I wish I had spent a bit more money and stayed elsewhere. So much went wrong: my room key didn't work. They supposedly fixed it and it still didn't work. My shower didn't drain and I was standing in 2 inches of disgusting backed up water. The air conditioner wasn't working properly and my room never got cool, which wasn't good considering that the bed clothes were just a sheet and a very thick, heavy comforter. The air in the room seemed moldy or stale--I have bad allergies and they were definitely triggered. There was only 1 person at the front desk, so any time you went there was a long wait. Also, in a very small hotel room, why in the world would they have a little bookshelf with random books on it?
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
It was a good location for what we had planned for Thanksgiving. Nice short walk to the parade and many other things around Rockefeller Center. Room was decent size for New York City. Small Lobby.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
comfortable pillows & bed initial cleanliness Front desk staff was nice Nice wait staff in the 6th fl lounge area very small room for the cost. housekeeping came in w/o waiting for a response twice they didn't replinish towels when they should have channel was snowy on tv no tub in bthrm
Well location Midtown Manhattan, just off 5th Avenue, and a few blocks from father Duffy square at 47th Street, where you can buy half-price tickets the same day of a Broadway or Off-Broadway show. Tip colon if you want to buy half price tickets for a play, not Opera, Bella, etcetera, go to the front of the kiosk and ask where that line is. It is super short. Club Quarters has a lot of cool features, including filtered water on every hallway along with empty plastic bottles, free fresh fruit in the restaurant area, slow elevators, wait that's not a plus!
LOVED the purified water on our floor. Also, the Guest Closet on our floor was nice. Had extra coffee and an iron. Loved the look and the value.
the location is very good. 1) i have told the hotel that i would be paying for my stay on cash, and was told that i should do so upon check-out; yet the hotel proceeded to debit my credit card before the check-out time; 2) the car park is too blocks away. If one has luggages, the car-park is too far. 3) we arrive at the hotel earlier than 3 pm cos my flight arrived at 11 am. Despite there being vacant rooms, the hotel refused to assign us the room. Upon our return at 3.30 pm, we had to wait 45 minutes for the room allocation.
The staff were very informative,friendly,and accommodating. The location was amazing!
For a solo, environmentally-conscious traveler, it was fun to experience what it's like to live in 250sqft of room. Everything in the room was well-designed to fit all the conveniences of modern life into perfectly organized, perfectly sized furnitures and fixtures. The tiling, furniture, and appliances all felt modern and fresh. My only 2 negative experiences during my stay were the thin walls and not-so-comfortable mattress. In all fairness, I sleep on a premium mattress at home, so the bar was quite high. But mattress aside, I wish there was more sound-proofing on the walls - particularly exterior walls and windows. The NYC night-time jack-hammers kept me up until 3am. Even my White Noise app on my phone couldn't drown it out. If you stay here, bring earplugs
loved the location, close proximity to the subway, free cold filtered water & water bottles, & the staff was great! This was a great hotel.
Location, friendly staff, room comfort. While the room initially seems small, it soon becomes much larger because it is so compact and carefully thought out. I marvelled at the eye pleasing decor and efficient design. It has the feel of a small European hotel. There's no wasted space in the room or in the lobby. The check in /out front desk measures 3 x 5 feet at most. Amazing! I liked everything about the place.
We loved the location. Bed was a little hard for my husband, but I was comfortable
Location was awesome, steps away from Rockefeller center. Quiet at night. Staff were lovely. Furniture was a bit worn. Beds were not full size.
Convenient location and reasonable pricing make this a good choice for a NYC weekend. The room was modern with all the needed items. Not really a negative but do note there is no lobby here, just a couple terminals to check in and one person to help you. So not a full service hotel but it was ok with us. Breakfast was typical american buffet for about average NY prices. We generally don't spend a lot of time in the room while in NY so this was good.
Location My reservation was cancelled. The staff did not pass me the messages that were left at the reception. renovation with constant noise. Very small rooms, even for ny. Was charged for full day because of late check out
Location and price
The bed was horrible...not enough blankets either.
The location is fantatistic, right next to the times square, with so many things within walking distance. Room is spacious, especially the bath room, even with a bathtub. There is no obvious sign for the hotel, and we had to walk around a couple of times to find the door.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Worst hotel I've ever been too Everything
location, free breakfast, clean and nice room. check in and check out time.
The room was big, as was the bathroom. The location of hotel was good. The front desk clerk that checked me in was very rude and lied to me about views, saying 'all our rooms have street views, it's just hard to see.' My room clearly had a view of a rooftop below and surrounding buildings, but no street.
Modern room and great location. Had to request towel multiple times.
Location is great, staff are friendly Room was a average, not 4.5 stars. For the price I paid, it was fine
It's an unusual place. It doesn't really look like a hotel--more like an apartment building with someone to check you in. It really is in a fabulous spot if you're going to spend your time in the main Broadway theater district.
It was close to times square. I did not feel like this was a 4.5 star hotel. It was no better than any Courtyard Marriot I have stayed at. It was a nice room, no roach motel, but nothing as nice as a 4.5 star. I'm not sure who rated them this but I felt it was a 3 to 3.5 at max.
Light breakfast and evening wine hour.