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New York hotels near Empire State Building
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Best New York hotels near Empire State Building
Located in Midtown, this aparthotel is within a 5-minute walk of Times Square and Radio City Music Hall. Rockefeller Center and Broadway Theatre are also within 10 minutes. 49th St. Station and 47 - 50 Sts - Rockefeller Center Station are within a 5-minute walk.
Overall 8.6 Excellent
Based on 4,305 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Good
7.7
Pros: This hotel is conveniently located near Times Square and Broadway shows. I would definitely stay here again. Staff was friendly.
Cons: It is not as modern as some of the more exclusive hotels but worth the price as it is less expensive as most NYC hotels in the area.
Excellent
8.3
Pros: location was amazing. staff was very friendly and helpful.
Cons: room smelled like cigarette smoke.
Excellent
10.0
Pros: Location was fantastic
Excellent
8.2
Pros: Right next to Times Square. Clean rooms. We stayed in an apartment style room (2 rooms and one sofa bed).
Cons: The mattress of sofa was extremely old and useless. The person who was supposed to sleep on it ended up sleeping with somebody else’s bed
Excellent
10.0
Pros: The location was perfect and the price was affordable. The staff was very friendly, efficient, and knowledgeable. I will definitely stay here again.
Cons: At first, I did not like being unable to guarantee a nonsmoking room and was given a smoking room. However, even as picky as I am about that, I couldn't tell it was a smoking room or floor.
Located in Midtown, this eco-friendly hotel is within a 5-minute walk of Times Square and Broadway. Central Park and Rockefeller Center are also within 15 minutes. 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 9 minutes.
Overall 8.5 Excellent
Based on 5,654 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
9.1
Excellent
8.0
Good
6.5
Pros: The location was great for Broadway shows.
Cons: The rooms were minimalist, which is okay because you aren’t there much. However, the biggest problem we had was that our key demagnetized EVERY.SINGLE.DAY. We put it in different pockets, away from cell phones, we were very careful because it got SO ANNOYING to have to trek back to the desk from the 17th floor every time we went back to the room. Our subway cards didn’t demagnetize stored the same way. I stay in hotels frequently at all price points and have never had this consistent a problem with room access. By the end of the trip I thought I should just probably go wait in the front desk line every time I walked through the lobby just to avoid the trip back down.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Okay
4.8
Pros: Great location.
Cons: Room was EXTREMELY small. Unclean (hairs in sink and on bathroom floor). Not even a small, single serve coffee machine in the room. All for $450 per night?
Excellent
10.0
Pros: Room was really nice. Great view and location
Cons: Nothing
Excellent
8.2
Cons: Near Times Square, cleanliness and open room with large window...
Good
7.7
Cons: The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Excellent
8.0
Pros: The room size and lobby staff
Cons: Service on the room was not attempted until 5:20 p.m.
Excellent
10.0
Pros: Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York!
Cons: The only issue that ever came up was the shower would leak a bit into the hallway floor.
Excellent
10.0
Hotel was beautiful, rooms were spacious for NYC, and the location was perfect! Breakfast was good and it saved a lot of money vs. going out to eat each morning. We’ll definitely be back, well worth the money!
Okay
5.9
Rotting hole in the bathroom ceiling, very limited fitness center, no pool, staff did not explain the key card procedures. Otherwise fairly nice and good location.
Excellent
10.0
Pros: Full buffet breakfast saves money and time running out elsewhere. Location is perfect. Only a block from Times Square. A block from most broadway shows. Lots of restaurants close by and close to subway . Our flight was early and they gave us a room at 9:30am at no extra charge . We will definitiley stay there again.
Excellent
10.0
Great location! The restaurant below was excellent. Buffet breakfast was very good. Sometimes there was a very long line but moved quickly. It was irritating using room key for elevator and lights but was fine once you got used to it (and when it worked). Check-in line was always way too long- there needs to be online check-in that allowed not going to the desk. Would definitely stay here again!
Located in Midtown, this luxury hotel is within a 10-minute walk of 5th Avenue, Chrysler Building, and St. Patrick's Cathedral. Grand Central Terminal and Rockefeller Center are also within 10 minutes. Lexington Av.-53 St. Station is 7 minutes by foot and 51 St. Station is 7 minutes.
Overall 8.5 Excellent
Based on 1,818 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.4
Good
7.1
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
Excellent
10.0
Pros: Great location, great staff, great value
Excellent
8.8
Pros: Clean and comfortable upscale hotel with a very friendly and accommodating staff.
Cons: The restaurant pricing, especially for breakfast, is out of control.
Excellent
8.5
Pros: Room was quiet and clean.
Cons: We were surprised by a $30 “resort fee” that we had to pay upon check -in.
Excellent
10.0
Pros: Rooms are quite larger, ceilings high. Decor is modern but not colorful.
Cons: Still some areas under construction
Excellent
10.0
Pros: Exceptional hotel, with Professional staff, helpful with ever turn. Polite staff, clean and comfortable rooms, fantastic
Cons: nothing
Excellent
10.0
Located in Midtown, this hotel is within a 10-minute walk of American Lyric Theater, Madame Tussauds Wax Museum and Times Square. Broadway and New York Times Building are also within 10 minutes. Times Sq. - 42 St. Station is 8 minutes by foot and 42 St. - Bryant Pk. Station is 11 minutes.
Overall 8.4 Excellent
Based on 14,141 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.8
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
8.8
Pros: Very clean with most amenities, location was great
Cons: Check-in/Check-Out Lobby space is tight and crowded
Excellent
10.0
Cons: Super recomendado
Excellent
8.0
Cons: My stay was prepaid. However, at check-in, I was charged another $50 for "property use fee" :-( . Other than that, the hotel met my expectations and staff was nice. I would stay again :-)
Mediocre
2.0
Cons: The hotel was not opened for business yet and i needed to find othe accomodations last minute.
Good
7.4
Pros: Great price for a room in Times Square. Nice room with basic amenities. The Polynesian was great to have in house.
Cons: Noise in morning is a thing. Had street noise and noise from apartment next door
Excellent
10.0
Pros: Great location and very friendly staff!
Excellent
10.0
Pros: Second time staying in this Hotel. It has a great location and provides me with all the essentials during my stay. I like their minimalist style and the rooms are very comfortable and well designed. Also the price is very competitive.
Mediocre
2.0
Cons: The hotel never received a certificate of occupancy and couldn't open on time. When I booked this room over 30 days in advance, they never once mentioned that they weren't already open.
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue and Flatiron Building. Union Square Park and Empire State Building are also within 1 mile (2 km). 23 St. Station (Park Av.) is only a 2-minute walk and 23 St. Station (5th Av.) is 6 minutes.
Overall 8.4 Excellent
Based on 1,387 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4.2
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Cons: 1. My flight was delayed. I called 3 times to tell them, no one every answered. When I arrived at 1:20am they didn't have a room available and now were fully booked even though I had a reservation and was fully paid in advance. The staff repeated multiple times how I was a "No show" and it wasn't there fault. The staff did not offer or help me find another hotel. - I returned on Sunday for the remaining stay. 1. On the 3rd night I asked for a shower towel and they didn't have any and so used hand towels. 2. The room above me would wake me up at all hours of the night with loud banging. I asked to move rooms and the staff was unable as they needed approval and the person wasn't there at that time. I was unable to get it switched.
Excellent
10.0
Excellent
10.0
Pros: Location
Cons: I couldn’t pair my phone to their tv to their Chrome cast
Excellent
10.0
Mediocre
2.0
Pros: Location
Cons: Very noisy hotel, parties and smell of weed!!! The staff don’t really care
Good
7.7
Pros: Rooftop tiki bar Very chill vibe Well decorated Connected to a new hip restaurant Free wifi Streaming Environmentally friendly
Cons: Small room, especially for the price Small bathroom, not suited for doing hair and makeup The hallway felt like the Titanic The security gave me a hard time going to the roof (even after I displayed my key)
Excellent
10.0
Pros: The bed was super comfortable, the location was good, and the staff was nice.
Located in Midtown, this boutique hotel is within a 10-minute walk of Empire State Building, Madison Square Park and Macy's. 33 St. Station (Park Av. S) is only a 4-minute walk and 28 St. Station (Park Av. S) is 5 minutes.
Overall 8.3 Excellent
Based on 2,688 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.7
Excellent
8.5
Pros: As an interior designer, I have an appreciation to the level of design and details. The room was small, but because of thoughtful use of space, it functioned really well for our needs, plus with an expansive corner of floor to ceiling glass, it still felt open and airy. Great views. We loved hanging out in the public spaces, listening to live jazz. Only disappointment was that the roof deck was not open during our stay. Would have liked to have experienced that. The breakfast toast available in the lobby was amazing.
Cons: The HVAC system was loud. I did not sleep well the first night because of it. The entry doors are huge and heavy. While the ADA automatic door buttons were helpful, a door man would be a nice addition to help guests in and out of the Lobby with luggage. The elevators were slow. At times there was a line to get on the elevator on main level.
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: Great studio space for working with yummy food and bar services available throughout the common areas. Surrounded by the city and all the great Korean food. Wifi is included and suer nice staff. Great value in this city.
Excellent
10.0
Pros: Modern design, the lounge area is designed to incorporate as co-working space where people can do work or have meeting, rooftop bar with great view to the city and empire state building, free bike rental, friendly staff
Cons: The room is a little small compare to other traditional hotel but it is really clever designed to maximize the use of space. There's only one glass door between the bathroom and the outside. If you share the room with someone, your 'business' could be heard.
Excellent
10.0
Pros: Bed was super comfortable
Cons: Long waits for the elevator
Located in Greenwich Village, this hotel is within a 5-minute walk of Whitney Museum of American Art and The High Line Park. Chelsea Market and Bleecker Street are also within 10 minutes. 8 Av. Station (W 14th St.) is 9 minutes by foot and 14 St. Station (8th Av.) is 9 minutes.
Overall 8.3 Excellent
Based on 2,567 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.5
Good
7.1
Excellent
8.6
Pros: The rooftop was amazing !
Cons: Was confused about the hotel facilities and how to gain access to the terrace - more info at checkin would be good
Excellent
10.0
Excellent
10.0
Excellent
9.7
Okay
4.0
Pros: the location was good
Cons: This place needs a makeover badly. Not only did it look run down but there were many issues with lack of maintenance in the room. They also didn't honor the special promised on their webpage then won't answer my emails now. Poor customer service on top of a tired hotel. Avoid.
Okay
4.0
Pros: Friendly front desk staff.
Cons: $34 resort fee includes WiFi, which nearly always means they'll just take any separate WiFi charge off the bill when you leave. Not here! $19.99 daily upcharge for "fast" WiFi, and no warning whatsoever, not even when you check out, unless you ask. They took some but not all WiFi charges off. But hey, if you don't need fast WiFi or don't mind paying $54 per day for it, the hotel is great.
Good
6.0
Pros: Bed was comfortable. Room was small but adequate. Nice views
Cons: Night stands are sloped. Meaning drinks don't stay put. Tiny bathroom. Almost claustrophobic. Stingy with soap and lotion- replace if shen you clean and don't make me call for some. Also don't close roof for renovations without telling people in advance.
Excellent
8.2
Pros: Stayed for conference and anniversary. Asked 3 days ahead to have flowers delivered to room. Never happened. Asked day of and they would have concierge reach out to me. Never happened. Restaurant. Was outstanding. Top floor was a bunch of nobodies acting quite pretentious.
Excellent
8.0
great location, but LOUD LOUD LOUD hotel! The surrounding nightclubs (and the hotel's own nightclub) mean that the thumping music and rowdy crowds go until 4 a.m. pretty much every night. Ear plugs, white noise app, sleeping pills, and STILL couldn't sleep. fantastic gym with crazy views (weights, stairmasters, Pelotons). cleaning people were awesome--thorough, efficient, and sweet. Room service was really good--coffee was fresh and hot (seems a tough thing to achieve for most hotels). design was great, and the room was nice and bright with an amazing view. some form over function issues (open shower left black tile bathroom floors soaked, even with a dam of towels to prevent it). pushing floor numbers in the elevator was a challenge, because it was so freaking dark (the numbers were next to, not ON the illuminated floor buttons), and you only have a few seconds between tapping your security card and pressing your floor button. truly, it's a great hotel in a lot of ways, but the noise level was ridiculous, so you should take into account what your agenda is going to be for your trip to NYC.
Excellent
8.0
Pros: The bed was OK. A bit squeaky. The hotel has a cool vibe
Cons: The rooms are small. Bed squeaky.
Excellent
10.0
Pros: Super comfortable bed, awesome views, helpful staff, great location.
Cons: Bluetooth speaker wasn't working when we arrived but the staff replaced it pretty much immediately. Thanks for that!
Good
7.4
Pros: Cannot beats the location! It’s very high in NYC Hot zones!
Cons: The Standard Highline review TOILET PAPER! Worst toilet paper ever!!! BRING YOUR OWN!! SERIOUSLY!!!!!! It’s like Cold War East Germany Military-grade issued!!! Single ply you can almost see through!!! If you’re not careful, you might sand off your butt or get a bad paper cut! Really for almost $400/night to have such crappy toilet paper???!!!??? (Pun intended!) Really BRING YOUR OWN TP!!! Otherwise everything was quite nice - especially the views from the room!!!
Located in Midtown, this hotel is within a 10-minute walk of Macy's, Times Square and 5th Avenue. Madame Tussauds Wax Museum and Madison Square Garden are also within 10 minutes. 34 St. - Penn Station (Fashion Av.) and Times Sq. - 42 St. Station are within a 5-minute walk.
Overall 8.2 Excellent
Based on 11,238 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
9.7
Good
7.7
Excellent
10.0
Excellent
8.0
Okay
4.2
Excellent
10.0
Pros: Very reasonably prices for the time I stayed and extremely cozy! The bar on the 2nd floor is a great place to unwind and the staff was super friendly.
Cons: N/A
Good
6.2
Pros: Location
Cons: They charge at least 5 USD per package if you get anything delivered. Check-in process is a nightmare. No closet in the rooms. Not good for business trips.
Excellent
9.7
Pros: Room was comfortable, very efficient for the space and quiet. NYC can be loud due to traffic and people, but I was not disturbed! They also welcomed me with a personal, hand-written note in the room.
Excellent
10.0
Pros: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!
Cons: Loved everything
Excellent
10.0
Pros: Loved the atmosphere and overall environment.
Good
6.0
Pros: Rooms were clean, shower was great, restaurant was excellent
Cons: staff didn't want to help with anything, on the 15th floor and could still hear the music from the bar from the 2nd floor at 1am
Excellent
9.7
Pros: Super comfortable beds, great location cool bar and super friendly staff
Cons: I know its NYC but rooms are small
Excellent
8.8
Cons: Noise!
Excellent
8.0
Pros: Location
Cons: Luggage storage
Excellent
10.0
Pros: Sheet as comforter. Body wash shampoo pump in shower! Cell phone shelf and outlets to charge underneath on wall by bed
Excellent
10.0
Great location and staff. Only downside was how tiny the rooms are. Makes sense for Manhattan though
Located in Midtown, this luxury hotel is within a 15-minute walk of Times Square, Radio City Music Hall and Intrepid Sea, Air and Space Museum. Rockefeller Center and Grand Central Terminal are also within 1 mi (2 km). 49th St. Station is 7 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 8.2 Excellent
Based on 2,810 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.1
Excellent
10.0
Excellent
10.0
Mediocre
2.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.6
Pros: Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else
Cons: Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Excellent
10.0
Pros: Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel.
Cons: Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Excellent
8.8
Pros: The bed was super comfortable
Cons: The front desk could have been friendlier
Excellent
10.0
Pros: Amazing room, location and staff.
Cons: Nothing
Excellent
10.0
Pros: It was clean
Cons: Nothing
Excellent
10.0
Pros: Room was very clean. Great staff. Great amenities. Close to all restaurants/bars, time square, parks, etc.
Cons: Rooms were a bit outdated.
Excellent
10.0
Pros: Loved the location, quietness, cleanliness and courteous staff
Cons: Paying for wifi
Okay
5.7
Pros: If you want to be in the middle of it all at Time Square stay here.
Cons: Everything from the quality of room service, attention to detail and cleanliness, broken wifi, and price tag was incredibly underwhelming for a 4+ star hotel. The Hilton a few blocks away is a better value and so is the Westin across the street. This hotel felt stuff, old and dated.
Excellent
10.0
Cons: Front desk staffs
Excellent
8.0
Cons: Can't say anything bad about this booking.
Excellent
8.0
Pros: Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.
Cons: WiFi wasn't free unless you sign up to rewards club.
Good
7.4
Pros: Great room, great view
Cons: Pay for wi-fi in the room; shower had no separation in bathroom (lip or tub around bottom - shower water got everywhere. Could not find free coffee in room or a free bottled water. For $400, I would have expected more amenities. Elevator keys did not work for several people, including me, to get to your floor. We rode up and down the elevator several times in less than 24 hours. Many others had the same problem. Big waste of time.
Okay
4.5
Pros: Nice hotel friendly people
Cons: The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Good
7.1
Pros: for the buffet breakfast they write down 18% tip???
Excellent
10.0
Pros: Bed
Cons: Bell hop was not around when I needed to get my luggage from storage
Located in Midtown, this hotel is within a 10-minute walk of United Nations Headquarters and Grand Central Terminal. The Morgan Library and Museum and Bryant Park are also within 1 mi (2 km). Lexington Av.-53 St. Station is 13 minutes by foot and Grand Central - 42 St. Station is 11 minutes.
Overall 8.1 Excellent
Based on 3,293 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
9.7
Good
6.8
Excellent
8.8
Excellent
8.2
Okay
4.5
Excellent
8.2
Excellent
10.0
Mediocre
2.0
Pros: Nothing
Cons: No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
Excellent
8.3
Pros: perfect view, large, clean room.
Cons: must pay extra for in-room coffee/fridge and the wi-fi charge was way too high. Even less expensive hotels have FREE WI-FI
Excellent
9.1
Pros: Great staff loved the security dog in lubby
Cons: To get in shower was quote slippery and shower head in a weird place
Excellent
10.0
Pros: The hotel is located across the street from the UN Headquarters, where I had a meeting. There are many reasonably priced and good restaurants nearby.
Good
7.0
Pros: Hotel manager Erica was very accommodating when there was an issue
Cons: The room reserved wasn't available. Reserved 2 double beds and only a king available. Also noticed the family checking I next to us had a daughter in a wheel chair and the room they had reserved wasn't available. They needed wheelchair accessible bathroom. No coffee maker in the room. Found out the day we left that all we needed to do was ask housekeeping. That information should have been provided on check in. Bedspread was dirty. Pull out couch didn't have sheets.
Good
7.6
Pros: Nice view, spacious room, relaxing hotel to stay at for a night. There's a pool!
Cons: The room was so cold even when we turned down the air. Also the location is a little removed from the rest of the city. If you need any emergency supplies, you have to go back out to find them because the gift shop in the hotel was closed when we arrived around 5:00 pm.
Okay
4.3
Pros: The view and location. Had comfortable beds!
Cons: The filthy bathrooms!!! They had my reservations wrong! Supposed to have 2 double rooms! Didn't have them available !very upset and the desk clerk hid from me! Wasn't even compensated for not having my rooms! Told me that booking thru these places sometimes gets messed up! Not reliable! Very disappointed in how they handled the situation! Especially since it was 2:00 in the morning!
Excellent
8.8
Pros: I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Mediocre
3.0
Cons: Limited toiletries and poor cleanest. Will not stay there again.
Excellent
10.0
Pros: The views
Cons: Nothing
Good
6.6
Pros: Location and view were excellent.
Cons: The room we had in the East Tower was very dated. The bathroom was terrible!
Okay
5.0
Pros: The view
Cons: Room was old with stains on walls, pretty bare, staff was not very professional
Excellent
9.4
Pros: Room was spacious with nice view of the city! Room had Illy espresso machine.
Cons: Business lounge is dull
Good
7.7
Pros: Location -- close to UN where our meeting was held;
Cons: Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Good
7.1
Pros: I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.
Excellent
9.3
Pros: I had an amazing view of southern Manhatten and the room was quite large for NY. The Lower East side has great restaurants and is only about a 10-15 minute walk from the theatre district.
Cons: All of the room was fantastic except for the dated shower head. Wifi was extra which i always think is a ripoff, but other then that I loved it.
Excellent
9.4
Pros: Clean, very friendly staff and comfortable accommodations.
Cons: Wall were thin, we could hear entire conversations going on at all times.
Excellent
10.0
Pros: The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
Good
6.2
Pros: The small bar in the lobby. Friendly staff Good general location
Cons: Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Good
7.3
Pros: The layout of the room. The View.
Cons: Parking was expensive, significantly more than it would have been if I had parked myself. The staff was not necessarily rude, but not very congenial either.
Excellent
10.0
Pros: Staff was more than friendly. Great room views and good location. The room was excellent, the windows could have used a cleaning but no big deal. I would go back.
Excellent
10.0
Pros: Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great.
Cons: Wish the location was a bit closer to Times Square, but it's not too far...
Good
6.8
Pros: View of the east river.
Cons: Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Excellent
10.0
Pros: Great location. Nice pool for a downtown hotel.
Excellent
8.0
Pros: the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.
Cons: there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Mediocre
3.0
Cons: Very poor quality furniture and fixtures....beds very uncomfortable and noisy....unpleasant smell in room expecially closet (did not hang clothes in closet because of the smell) Breakfast for two $84.00 (overpriced for quality) I stayed in this hotel for three nights and will not recommend this hotel to anyone. Maybe a two star hotel????
Mediocre
2.0
Pros: the kinds and the hospitality of the old men's who are as a bag carriers
Cons: Receptions staff and their behaviors with gusts who booked through third party. old rooms and furniture not as same as in the pictures in Kayak.
Excellent
9.4
Pros: Was the pillow super best and the view was so nice!
Mediocre
3.0
Pros: I liked the fact the hotel was clean.
Cons: I did not like the fact that the staff at the UN was very unprofessional. Erica the front desk manger was short winded and unprofessional, and also Victor.
Excellent
10.0
Mediocre
2.0
Worst place ever. Booked two rooms 10 days ahead and when I git there they only had one room available!
Located in Midtown, this hotel is within a 10-minute walk of 5th Avenue and St. Patrick's Cathedral. United Nations Headquarters and Rockefeller Center are also within 15 minutes. Lexington Av.-53 St. Station is only a 4-minute walk and 51 St. Station is 8 minutes.
Overall 8.0 Excellent
Based on 6,049 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: helpful and friendly
Good
7.7
Excellent
10.0
Good
6.0
Excellent
8.0
Excellent
8.8
Excellent
8.5
Good
7.7
Okay
5.7
Excellent
10.0
Good
7.1
Okay
5.4
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
9.7
Excellent
8.5
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.0
Good
7.7
Mediocre
2.0
Good
6.0
Good
7.6
Excellent
8.5
Excellent
8.5
Excellent
9.7
Good
6.8
Good
7.4
Excellent
9.7
Excellent
10.0
Good
7.4
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
9.4
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.0
Okay
5.4
Good
6.0
Excellent
9.4
Okay
4.5
Excellent
10.0
Okay
4.0
Excellent
9.1
Excellent
8.0
Located in Midtown, this luxury hotel is within a 10-minute walk of Central Park and Times Square. Broadway and Barney's are also within 15 minutes. 5 Av.-53 St. Station and 7 Av. Station (E 53rd St.) are within a 5-minute walk.
Overall 8.0 Excellent
Based on 4,728 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Pros: I've stayed in so many NY hotels over the years and this one was very good, great room sizes for a Manhattan hotel, good room decor and excellent and quiet air con (good when 35c outside)! Desk to work at and plenty of plug sockets to charge gadets etc. Great location 5 mins walk to Abrrcrombie and Lower 5th Avenue, good Irish bar next door, diner opposite and coffee shops close by. Easy to get taxis outside too. Friendly and efficient front desk staff
Cons: Breakfast not included in my rate
Good
6.8
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
8.0
Excellent
10.0
Okay
4.5
Pros: Close to Central Park
Cons: For the price they could have included wifi for free and not charge $10.00 per day per phone and iPad. Also couldn't get the room temperature to regulate...it was either too cod or too hot. Also we paid extra for a "city view" and got a room that was only half way to top and we could barely see anything..stuck in a recessed nook and go see only building across the street. Our daughter's room was inside view room but had better views than our room. Naldo we could have had breakfast there for $32.00 per person...no breakfast is that good! The bed was not made well...the bottom sheet stopped 8-10 inches before the end of the bed...feet touched mattress protector and top sheet didn't stay in place...they need to get better sized sheets.
Okay
5.4
Excellent
9.1
Cons: Computer labs were out dated and charged for Internet and print use by the minute.
Excellent
10.0
Pros: This is the second time we have stayed at the Warwick. It is a beautiful hotel. The rooms are nicely decorated and spacious. The staff is so friendly and helpful. We wish we could come more often. This is an excellent location,
Excellent
8.0
Pros: BiG and clean room
Cons: No coffee maker in the room and have to pay for wifi
Excellent
9.1
Pros: The staff was very nice. Several people went out of their way to be friendly and helpful.
Cons: Having to pay everyday for wifi is ridiculousz
Excellent
10.0
Pros: Great staff, quiet, convenient, elegant, beautiful. I'm a repeat customer and shall remain so. Any problems are dealt with quickly and efficiently. Ready smiles from all you meet. Best location for my NYC visits.
Excellent
8.0
Pros: The location was great.
Cons: The food was just ok.
Excellent
8.0
Pros: Helpful staff. Small but nice fitness area. Convenient location. Room felt large, updated, and quiet on 20th floor.
Cons: The bar was small and full and opted for room service. $45 cheeseburger, coke, and cheese cake came quickly and was good. Frustrated to opt for $6++ coke, which was a small 8.5 oz.
Excellent
10.0
Pros: Service was great. Very attentive
Okay
5.1
Cons: Hidden fees. Not disclosed until checkout
Excellent
10.0
Pros: Great location and staff very pleasant
Excellent
10.0
Pros: Staff, the easy checkin , clean room, great location etc
Cons: Well this is minor but the lobby could be prettier or cozier. That's all :)
Excellent
10.0
Pros: Great room
Excellent
10.0
Pros: The hotel is beautiful and very clean. The staff could not have been more helpful and courteous. The location is great. I will definitely stay here in the future!
Excellent
10.0
Pros: Very friendly staff Excellent location
Excellent
9.7
Pros: Location Friendly Helpful Kid friendly
Excellent
10.0
Pros: Staff was friendly and professional, room was comfortable and clean. Hotel was quiet and calm. Would stay here again!
Okay
5.7
Pros: Location
Cons: See anove
Excellent
9.6
Pros: Location, location, location. The staff was excellent.
Excellent
9.7
Pros: The bed was very comfortable. The room was clean and a good size.
Cons: The only issue I had is that, even if you tried, you couldn’t close the room door without it making a lot of noise. This was a little annoying at night.
Good
7.7
Pros: Room was comfortable and clean. Quite as well.
Cons: Doorman put me in a cab going uptown when I asked to go to pabt. He should have put me in can on 6th avenue. Took 20 minutes instead of 5 and cost me 10 extra dollars.
Excellent
10.0
Pros: 2 blocks to Central Park and centrally located to so many great spots. Staff was super friendly and accommodating. 2 restaurants and a great business bar located within the hotel. Recommend room 2222 (king bed w/ view of Central Park and small outdoor area). Traveled for business but looking forward to bringing my family back.
Cons: In room dining is super expensive but is was very good. Wifi is additional.
Excellent
8.0
Pros: They valets and the staff are very professional and friendly. The room was clean, well appointed and organized.
Cons: The bathroom sink was not clean when I arrived and the WC was running consistently towards the end of my stay.
Excellent
9.1
Pros: Great hotel. Awesome location!
Excellent
10.0
Pros: Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.
Good
6.0
Pros: Location, Baggage storage.
Cons: They charge extra 25$ per day for "facilities". We had a broken lamp, aircondition that could not be set to lower temperature and problems connecting to the internet. The room was generally clean, but few things were not cleanned while we were there.
Excellent
9.3
Pros: The hotel was beautiful & the service was excellent. Very spacious room.
Cons: We ate breakfast in the cafeteria which was lovely. My first visit to NYC since I was a child, so I wasn't sure what to expect of prices. We paid over $50 for our breakfast, which I think was outrageous.
Located in Midtown, this hotel is within a 15-minute walk of Times Square, Empire State Building and Broadway. Grand Central Terminal and Chrysler Building are also within 1 mi (2 km). 34 St. - Penn Station is only a 2-minute walk and 34 St. - Penn Station (Fashion Av.) is 3 minutes.
Overall 7.8 Good
Based on 7,293 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.2
Good
7.4
Okay
4.2
Excellent
8.2
Okay
4.8
Cons: Standard rooms are tiny with child sized pillows. Bathrooms are old and need to be updated Carpets & walls are grimy Only positive is the location
Mediocre
3.4
Cons: The elevators were a joke and the front desk was rude. It’s an old stinky hotel with rooms that are microscopic in size
Good
6.8
Pros: Great location. Right at Penn station. Central to activities.
Excellent
9.4
Pros: Location and friendly staff!
Cons: Over charge to store bags. This should be free.
Good
6.2
Pros: Good location, walking distance from Javitz.
Poor
1.9
Excellent
9.7
Cons: I thought i had a room with a view and when unchecked in, they told me I didn’t...but then they quickly upgraded me to a great room, with a view, a loveseat, a walk in closet etc. unfortunately, i was hardly there to take advantage of anything but staff was great and location was super convenient.
Located in Midtown, this hotel is within a 5-minute walk of Carnegie Hall, Broadway Theatre and Central Park. Columbus Circle and 5th Avenue are also within 10 minutes. 7 Av. Station (E 53rd St.) and 50 St. Station (Broadway) are within a 5-minute walk.
Overall 7.8 Good
Based on 3,213 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Mediocre
2.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Good
7.7
Pros: I love the Park Central Hotel. It is our 2nd time to stay there. We originally stayed at Park Central in July 2014 and had an amazing experience all around. The staff, the room, the bathroom, the concierge, the location were all wonderful! Our 2nd stay in June 2016 was nice but not as excellent as in 2014.
Cons: I booked the Park Central through hotels.com in 2014 and 2016. I chose it for the clean and well kept rooms, the location and the price is fair. In June 2016, We were put in a "courtyard room (graveyard)" because of the price that we paid. If we spent $75 more a night they would upgrade us to a normal room. This room had a window but barely let in any natural light. You couldn't see what the weather was like until you went outside. The bathroom was so tiny that the only way 2 people could be in there at the same time was if someone was in the shower and the other at the sink. The shower was a tiny stall! I couldn't bath without my elbows hitting the walls. Although, the similar price in 2014 gave us an amazing room with a street view and a huge bathroom (no need to upgrade). The staff on this last trip were friendly but seemed to be rushed. Not the cozy vibe that we had in 2014.
Good
6.3
Cons: Check-in/Check-out receptionists are extremely rude and unhelpful. I spoke with 2 receptionists before and after check-in/check-out and they were both dismissive to my questions refusing to answer simple questions like where can I find certain amenities. One of the female receptionists had the audacity to tell me to go online and look up amenities and services the hotel offers! What is the hotel hiring these clowns for, just to simply run your credit card and give you your room key. No skills in customer service and proper human interaction for that matter. I will not be staying at this hotel again if they continue to hire incompetent staff. This is unacceptable in the industry, especially for the location. The area and it's visitors are wealthy high class people, so to be treated with such low class service is s disgrace. I will be telling all of my business contacts to go elsewhere. Sorry, but instead of losing just 1 customer, you've now lost about 20 that I would've referred to you, but I will be making sure none of my close business contacts frequent your god-awful hotel because of your disgraceful receptionists.
Excellent
10.0
Excellent
9.4
Okay
4.5
Pros: Comparing with Hyatt (4 stars) in DC, Holiday inn (3 stars) in Buffalo and Holiday inn (3 stars) at 57th street NYC, this so called 4 stars hotel-Park central is nothing. The only advantage you have is location.1.The room is quite small, no coffee maker (I requested 2 times by phone, excluded I came to the front desk to request face to face),no refrigerator(you need to request, the quantity is limited and no one replied about whether they would supply or not.) 2.No hair conditioner in the bottle at the first night I stayed.After the third night, I left a note in the bathroom for the housekeeper and said"please refill the conditioner. Thanks." No one cared about this. The bottle was still empty. 3. Airconditioner was broken. Luckily the front desk changed a room for me. This is the worst experience I have in NYC. I am pretty sure I will not choose this hotel in the future and tell others about this experience. Again, if you don't care about the service at all, choose it. If you don't mind to walk several minutes more to Times Square or other sites and want better service and bigger room, Holiday inn midtown at 57th street is a good choice. And the rate is lower than park central.
Mediocre
2.0
Pros: Location
Cons: After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.
Good
7.7
Pros: Good location. Requested rooms close together and received rooms next to each other, but not adjoining.
Cons: Long wait for the elevators. Called ahead for a refrigerator and asked again when we checked in at noon, but did not receive one. Don't count on getting one! Checked in with 4 people per room, but they only put two or three towels in the room each day.
Excellent
8.8
Pros: The house keeping staff was friendly and proficient. The location is great for the opera, ballet, symphony and museums, which was the reason for the visit.
Cons: The TV had a poor cable connection and was not fixed three days after reporting it to the front desk. There was only one chair in our king room so someone had to sit on the bed.
Excellent
9.7
Pros: The hotel is very well located and accessible. Only minor drawback were the elevators. Too few and one got stuck on Tuesday and I had to climb 11 floors to my room. Excellent cardio though.
Excellent
9.4
Pros: The hotel was great..it was clean, spacious and comfortable. Central location for everything.
Cons: But there's hidden fees when you get there. There's a $35 facility fee per day and since the stay wasn't booked directly through them you also have a $60 parking fee per day.. so overall it's better to book directly through them since you really don't save through any third party sites.. it comes out to about the same with all these hidden fees
Excellent
10.0
Pros: This hotel is very well maintained, in a great location, and the beds are very comfortable!
Cons: They don't let you check in a minute before the check in time.
Excellent
8.2
Pros: Excellent location, very close of Central Park, Times Square, Broadway, restaurants and public transportation. The room with good space and clean.
Cons: The elevators are not enough to attend the demand. Just two available, and not too big, generating long lines and taking to much time to move from the lobby to the apartment and vice-versa.
Good
6.0
Pros: Location
Cons: Not friendly staff, small rooms, overpriced, hidden fees
Excellent
9.4
Pros: Remarkably spacious room, nicely decorated, suitably quiet at night.
Cons: I had reserved a king size bed--the room had instead, a queen size
Excellent
8.2
Pros: The staff was super friendly any time we came in contact with them. The beds were comfy and the room clean. Considering 4 girls were sharing a double bed room, the space was decent. The location is wonderful! The subway was around the corner, Central Park was 4 blocks down, you could see Time Square from the door and 5th Ave and Museums were very close. It was a nice stay/place overall!
Cons: The walls are really thin so we had to be really mindful of that. The first morning we woke up there, housekeeping came in EARLY, around 8, and we asked them to come back later as we were all still sleeping. The "courtyard" is not what it sounds like and we had a terrible view but that was not a priority to us and they asked if we'd rather have a view, we would just have to wait until the 4 o'clock check in. Other than those very minor things it was great!!
Good
7.7
Pros: Room larger than typical for the area, staff were very helpful, walking distance to many restaurants and places we wanted to visit
Cons: Though coffee places were nearby, it would be nice to get an early morning coffee without venturing outside the hotel. Perhaps marketplace kiosk could be open 24/7
Excellent
9.4
Pros: they were very accommodating and friendly. the rooms were perfect sizes and beds were very comfortable.
Cons: the facility charge. we only stayed from 7pm at night until 12pm the next day so we didn't even use any of the facilities that were included in the charging so we thought it was a bit unfair to be charged that amount if we weren't even there long enough to use it.
Good
7.7
Pros: Midtown location near Central Park and many restaurants. Up-to-date rooms Friendly staff
Cons: Slow elevator service during busy times Somewhat pricey
Good
6.6
Pros: Very clean, and nice rooms
Cons: No room service, spartan amenities, business oriented hotel
Excellent
8.0
Pros: It is near for everything,service is good,clean
Okay
5.1
Pros: Excellent location next to Central Park
Cons: Too expensive. Poor interior quality. Very old rooms. (There was no refrigerator !!!). The hotel pictures are not accurate of its true condition.
Excellent
10.0
Pros: Location - superb and convenient Recently remodeled - very tastefully done Pleasant staff Room - a king size bed with room. Hard to beat in NYC. I'll use it again if price is right.
Cons: The "resort charge" of $31 per night.
Excellent
8.0
Pros: Everything was clean and nicely decorated
Cons: Parking $70/day
Excellent
10.0
Pros: It was amazing!
Cons: It didn't have a restaurant of their own nor a breakfast.
Excellent
8.0
Pros: Good location Desk helpful for tourist information
Cons: No coffee pot in the room
Excellent
10.0
Pros: The hotel was centrally located. Beautiful inside and out. Clean and the staff was very helpful. We had a wonderful time and would stay here again.
Cons: Elevators small and slow.
Excellent
10.0
Pros: Location was superb. Subway station of 57th and 7th is 1/2 block away. Central Park is 3 blocks away. Broadway plays 7 blocks away. We walked and rode the subway everywhere. Grocery stores, souvenirs, and eatery locations very close.
Cons: Nothing.
Mediocre
2.6
Cons: Argh! No restaurant. No room service. No mini bar.
Excellent
8.5
Pros: My room was definitely more spacious that other hotels I have been in the city. It's located at a very good spot in the city, easy to get around. The bathroom looked like it was recently done.
Cons: The lobby staff members weren't super friendly. The elevators weren't too big. They don't give you much blanket unless you specifically ask for it.
Okay
5.4
Pros: The location was great. The facility was clean, and the maid service was friendly, prompt and efficient.
Cons: The staff was not friendly and caused issues when trying to check-in despite having directions clearly written on the reservation. The room was tiny, and we were right next to the fitness center and had to listen to dung bells being dropped all day and night. The rooms didn't have any hotel information on them--we had no idea where the ice maker was or how to order room service. The rooms didn't have refrigerators, and trying to get a hold of the front desk from the room was impossible.
Okay
5.4
Pros: location- price
Cons: There was not a USB charger in the room.. my phone and IPAD ran out of battery and I haven't stayed in a hotel that didn't have a USB plug int he room in a long time. I tried calling concierge and front desk. but you get a recording after 10PM.. not the best service for business..
Good
6.8
Pros: The location was great if you want to be close to Times Square.
Cons: There's no room service or restaurant.
Excellent
10.0
Pros: Loved the decor and the staff was super friendly. Great location, anything you could want right around the corner.
Cons: Nothing, some people said it was small, but not if your used to New York spaces.
Excellent
8.2
Pros: Clean, comfortable, great location.
Cons: Still not sure how much I will be charged. I was invoiced a certain amount which does not reflect the amount charged to my card.
Good
6.8
Pros: Location, decor, common areas
Cons: Elevators are too small, most of rooms are good size but we booked on priceline and they dont guarantee your bed type (not disclosed) and we were put in the back small room with two double beds. Much smaller than majority of rooms as ai have stayed another time and it was much larger.
Excellent
10.0
Pros: Location
Okay
4.8
Pros: Comfy bed, clean rooms
Cons: Mandatory $25/day "facilities fee" on top of what you pay on priceline, kayak, etc. Don't fall for it! When we turned on the bath and sink, water poured out brown. Elevators are small and slow -- not nearly enough for so many floors.
Excellent
10.0
Pros: The room was very large for a New York room. We had a decent view, even though we got a pretty cheap room. The room was spacious with plenty of charging outlets. There were plenty of common areas to sit. The market was very reasonably priced and had delicious sandwiches, coffee, etc. The staff was friendly and professional. The location was outstanding for going to the theater or going to central park. Tip - park your care across the street at 888 7th Ave. Icon parking garage using a coupon. It's much cheaper than the hotel parking, and couldn't be closer.
Located in Midtown, this hotel is within a 5-minute walk of Times Square and Broadway. 5th Avenue and Rockefeller Center are also within 15 minutes. 49th St. Station is only a 2-minute walk and 47 - 50 Sts - Rockefeller Center Station is 6 minutes.
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Overall 7.7 Good
Based on 11,603 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Excellent
9.7
Excellent
9.1
Okay
4.2
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Okay
5.4
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.1
Okay
5.7
Pros: I thought the hotel had some very positive attributes such as the entertance to the building and the location of the hotel but these positive atrributes were over shadowed by the disappointing service I had encountered here
Cons: I was extremely unsatisfied with the service at the hotel. When I first arrived in my hotel room I found that the bathroom door knob was somewhat broken and the toilet handle was difficult to use making it hard to flush at times. My room was supposed to come with a coffee maker in it and there was not one. I was not upset with that fact but what did upset me was that when I called to have one delivered, I was told that one would be brought up right away. This however was not the case, I called the front desk again about 20 or so minutes later and they apologized and told me one would be sent up. Another 15 minutes went by and I was still kept waiting for the coffee maker. I called the front desk for a third time and they transferred me somewhere in the hotel where I was told that the person that was to bring the coffee went on lunch, considering I called way before noon this was very frustrating. After waiting a whole hour I finally received the coffee machine and to my surprise was just a simple keurig machine that anyone could of brought up to my room. Another issue that I faced here was upon checking out. I had called the front desk an hour and a half before it was time to check out to have them send security to my room because the safe was no longer working and to have them bring my car out of the parking garage, they asked for my ticket number which was to be given to me by the doorman at my arrival, sadly no such ticket was given to me when the doorman took my car.The front desk basically told me there was nothing they could do without the ticket number and sent my call to the doorman for him to assist me. I waited on the line and the phone just continued to ring with no response. I called back to the front desk after a period of time because I was still waiting for security to open the safe and to get the car issue settled and ended up being transferred from person to person and no one was helping me locate my car. It became evident that I would have to go to the front desk to get this handle because nothing was getting handled. At the desk they insisted that I had received a ticket, which was 100 percent false if I had received the ticket I wouldn't have been in the situation I was in. It wasn't until a manager came over and took over and helped my situation by having the doorman go an physically check the lot for my car, and when he returned I was again forced to wait at least another half an hour to get my car which I didn't quite understand why it wasn't taken out of the lot while the doorman was already over there. I really am not one to complain but when I'm paying over 500 dollars to stay at a hotel I'd expect my service to be much better than the way I was treated.
Excellent
8.0
Good
6.5
Mediocre
2.0
Excellent
9.1
Excellent
10.0
Okay
4.8
Good
6.8
Excellent
8.5
Okay
4.2
Good
7.7
Good
6.5
Excellent
9.7
Okay
4.2
Pros: I liked the location of the hotel. It was situated right in the heart of Times Square and very convenient to access by the MTA.
Cons: I didn't like how I was treated by the staff. I felt that they weren't very accommodating at all even though I explained numerous times that I was traveling with a guest that had a serious medical condition and that we needed to check in early. I called ahead and informed them of our request but the manager that I spoke with was very rude and dismissive. They also put us in a very unsightly room with a broken heater unit that would randomly turn on in the middle of the night. I would definitely not recommend this place to anyone.
Excellent
8.2
Excellent
8.5
Pros: Perfect place to stay- within walking distance to so many things!
Cons: Transportation desk clerk was very rude and the transportation requested didn't happen.
Good
7.7
Pros: The complimentary umbrella for use while staying in the hotel came in very handy! The location is pretty close to a lot of famous landmarks. The onsite restaurant has a great selection and is fairly priced for NYC, I felt.
Cons: They cut my internet connection the morning I was going to check out. So that's 4 hours I was paying for internet that I didn't get. The room felt smaller than the pictures. There's a $21 facilities fee for every day.
Excellent
10.0
Excellent
8.8
Pros: Comfortable beds, clean room, beautiful lobby, friendly and helpful staff. Location was great for seeing a show. Plenty of places to eat in the area.
Cons: There was a fee for the food delivery that was unknown to us. Probably should use the phrase "no-fees on the card.
Mediocre
2.0
Pros: Windows opened
Cons: Staff unfriendly and more charges at check in no free wifi as advertized and shower literally over toilet next time i go to city i will make sure to stay somewhere else
Good
7.7
Pros: Hotel location is wonderful. Walking distance from so many NYC landmarks.
Mediocre
3.4
Pros: Location to time square and grocery store
Cons: Dirty room Old mattress Noisy heating cooling system Broken elevators Zero ammenities in queen room Zero wifi
Mediocre
2.8
Pros: Only good thing about this hotel is the location.
Cons: Rooms are dated. AC never worked. Bathrooms are run down. I do not recommend this hotel.
Excellent
8.2
Pros: The hotel was clean and had a great location! Staff was polite and helpful.
Cons: Liked it all!
Excellent
10.0
Pros: Location. Staff very nice. Room clean. No problem with elevator wait times. Overall very pleased. Fitness room well equipped also.
Cons: Can't think of anything.
Excellent
10.0
Pros: I have stayed at the Edison multiple times. It is very convenient to everything!
Excellent
8.2
Pros: The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness.
Cons: New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Excellent
9.7
Pros: Steps from our show, Springsteen on Broadway. Helpful and friendly staff.
Excellent
10.0
Pros: Staff was courteous and friendly, catered to the children and helped get rooms next to each other.Thank you.
Excellent
10.0
Pros: Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
Excellent
8.6
Pros: Love the location. Very nice room especially for the location and price.
Cons: Bath could use some updating.
Good
6.0
Pros: Location.
Cons: TV and internet were down our entire stay. Our first room had a dirty sock in it and the heater made a terrible noise that kept us up all night. The front desk staff did change our room. Hassle free. The line to wait to the front desk is slow moving
Excellent
8.5
Pros: Location is awesome Room was beautiful and clean
Cons: No microwave and Fridge Coffee Maker could have been better
Located in Midtown, this boutique hotel is within a 10-minute walk of Times Square and Jacob K. Javits Convention Center. Broadway and Empire State Building are also within 1 mi (2 km). 34th Street–Hudson Yards Station is 12 minutes by foot and Times Sq. - 42 St. Station is 12 minutes.
Overall 7.6 Good
Based on 3,896 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.7
Excellent
8.5
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Okay
5.7
Excellent
8.8
Good
6.0
Excellent
9.1
Good
7.7
Excellent
8.8
Excellent
9.4
Excellent
8.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
9.1
Excellent
9.4
Excellent
8.0
Mediocre
3.6
Pros: Wifi speed was decent at 10Mbps.
Cons: There were literally no employees in the lobby so it took me a while to figure out there were kiosks for a self-serve check-in. Employees or better signage would have fixed that. Once in the room (tiny @ about 80 sq ft), the brochure mentioned that linens are changed every three days rather than with every check in which explains the pubic hair and the stains in the bed. It took housekeeping over an hour to come and change the bed. The bed was practically a fold out couch with a futon cushion that was not very comfortable. The toilet was covered in urine, the office chair in the room was missing wheels, the ice machine was broken, the carpet was filthy, and there appeared to be a transvestite rave going on at 4:30 in the afternoon.
Excellent
10.0
Excellent
9.4
Good
6.0
Pros: Comfy bed.
Cons: Comforter (if you can even call it that) was more like a bed sheet. Upon showering, the whole room becomes like a sauna; probably due to the fact the bed is pretty much in the same room as the shower.
Excellent
9.4
Pros: Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off.
Cons: Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Excellent
8.0
Pros: The bed was comfy the location was great.
Cons: The hotel is fairly new yet signs of deterioration are evident. Scuffs on wall carpet stains in the hall ways. The room was clean for the most part with a few places in the room needing a wipe down. All in all the place was good for resting and venturing through NYC.
Excellent
9.4
Pros: Loved that it was so conveniently located to downtown and near trains. Staff is always available to help you with anything you need. They were friendly and went out of their way to help me when I had an issue with a lost bag at the airport. Really cute bedrooms, loved the extendable bed. Loved the beautiful view of downtown!
Cons: If you travel with a partner you should be very comfortable going to bathroom with them because the bathroom we had was essentially all glass with a thin curtain and sliding glass door separating us. Not really private, but again, if you're very close with your partner, no big deal.
Excellent
10.0
Pros: The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .
Cons: The lounge needs to stay open later . I wanted to enjoy it more .
Excellent
10.0
Pros: The staff was extremely helpful and friendly
Excellent
9.7
Pros: Ultra futuristic look, clean, efficient, fun
Cons: No free parking, costs $60 for 24h
Excellent
8.2
Pros: price and location. Men that checked us in and got cabs for us
Cons: food service. Food great service horrible. Ate at hotel twice and service horrible both times.
Okay
5.1
Cons: small rooms
Excellent
8.5
Pros: Very clean hotel with friendly staff. Comfy bed . Great views. Amenties thru-out hotel were great.
Cons: The bathrooms in room are very Awkward. The lack of privacy and doors make it weird when there is more than one in the room. The see thru curtain doesnt cut it No volume on the TV .. i could have called down for service but wr werent staying long
Excellent
10.0
Pros: Service. View
Cons: The lobster roll from the terrace. Way over priced for a sandwich full of mayonnaise and no lobster.
Excellent
10.0
Pros: This place is very clean and up to date.
Cons: The size of the room.
Okay
5.4
Cons: Small rooms as though it was built for an aeroplane. Compact but with the essentials. FYI No fridge.
Excellent
10.0
Pros: Great location.
Good
7.7
Pros: Room was generally ok if you are single traveler but too small for two. Generally good vibe. Some staff really nice -- some seemed overworked.
Cons: This is a strange hotel to try and rate. The rooms are like rooms on a boat. Small and practical. The gym was a little small for a hotel with this many guests. The location is just so so (pretty far West). But, it was quite a reasonable value.
Excellent
10.0
Pros: Atmosphere, sheek, location, cost
Cons: More affordable food offered at hotel
Excellent
9.1
Pros: I liked the view. Also the greeters at the first level were very curtious!
Cons: No fridge. Also the 4th level desk person wasn't very nice! She seemed more like we were a burden on her than a guest.
Excellent
9.7
Pros: I didn’t like the room they put me in so they upgraded me to a nicer room right away.
Cons: The wi-fi was slow.
Mediocre
2.0
Pros: The man of the front desk was nice and kind.
Cons: The room was so cold, the heater didnt working well. I tried to call to front desk, but the call is automatic answering system. It totally messed up, and after I connected to the lady who is agent she said someone will be come up, but nobody came up at all. I slept with putting all the padding jacket.
Good
7.4
Pros: The price and the restaurant menu were great.
Cons: I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
Excellent
10.0
Pros: Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge
Excellent
8.0
Cons: The room size could have been bigger
Located in Midtown, this hotel is within a 5-minute walk of American Lyric Theater and New York Times Building. Times Square and Madame Tussauds Wax Museum are also within 10 minutes. Times Sq. - 42 St. Station is 7 minutes by foot and 42 St. - Bryant Pk. Station is 9 minutes.
Overall 7.1 Good
Based on 9,798 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9.1
Excellent
9.7
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Excellent
8.0
Mediocre
2.0
Pros: Room itself was clean and fine for what I reserved
Cons: On checking, I was initially charged $350 for my $200 room. It took a bit of effort to convince the one person behind the desk that he was overcharging me, including producing a printout of the reservation. Check-in was a 40 minute wait - at midnight. "City view" delivered - there was a fake facade 20' from my window on the second floor that I was looking at the inside of, with another tall building across the street from that. Just outside the window was a 15' gravel roof covered with trash. Coming and going involved going through a gauntlet of folks smoking pot and tobacco at the front door. None of these items are earth shattering, but it does make me think that Hilton is off their game. Back to Marriot if I have to stay in a chain.
Good
7.9
Mediocre
2.5
Pros: The staff was friendly.
Cons: The elevators were very very slow. They would stop at every floor and sometimes you waited 15 minutes to get on an elevator. There wasn't enough seating in the lobby and it was quite small. The room was always cold despite turning the heat up. Make sure you wear socks all the time in the room to keep you feet warm.
Excellent
10.0
Pros: They gave us free cookies on Valentine’s Day. The bed was super comfortable. The bathroom was clean and the shower was hot. There are so many great restaurants around. I was able to hook my laptop up to their tv using an hdmi chord so i could watch whatever I wanted. Great location and great price. I would definitely stay again.
Cons: The room was cold and the heat kept turning off. Eventually the room warmed up. But if they are expecting guests they should have the heat on. I also wish that the room had a mini fridge. Besides those things I had a fabulous stay.
Mediocre
2.0
Pros: Nothing
Cons: Everything
Mediocre
2.0
Pros: Good location.
Cons: Please call to discuss thank you.
Excellent
10.0
Pros: Everything was great, the staff was super friendly and helpful. Our room was clean and comfortable.
Okay
5.4
Pros: Location proximity to port authority and subway
Cons: The room was so small I could barely put my suitcase on floor without it hitting the bed. The bathroom was half painted. The lobby was so crowded that I had to wait for 3 elevators to fit (multiple times during my stay).
Excellent
8.8
Pros: The staff were very accommodating and friendly!
Cons: Explain the roof access. Both elevators did not go to the roof deck.
Excellent
8.8
Pros: Clean and modern
Cons: Extremely noisy, walls and doors were paper thin. Could hear every noise in the hall
Excellent
10.0
Pros: Rooms are more spacious compared to many other Midtown Manhattan hotel rooms. This is the best value for every dollar you spend!
Located in Midtown, this hotel is steps away from The Majestic Theater, St. James Theatre and Shubert Theatre. Times Square and Broadway are also within 5 minutes. 49th St. Station is 6 minutes by foot and Times Sq. - 42 St. Station is 7 minutes.
Overall 7.1 Good
Based on 6,078 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.4
Excellent
10.0
Excellent
10.0
Okay
5.4
Okay
5.7
Good
6.0
Excellent
8.0
Excellent
8.5
Mediocre
3.1
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.0
Pros: Concierge- very helpful and friendly
Cons: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Mediocre
2.0
Mediocre
2.0
Excellent
8.5
Excellent
10.0
Mediocre
3.1
Good
6.8
Pros: The hotel was cool, nicely decorated, and the maid service was excellent.
Cons: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
Good
6.2
Pros: I picked Row because it is across the street from my sisters' apartment.
Cons: The room was very small. There was no fridge we can use. I stayed for a week and i noticed the sheet was not changed for the entire week unlike any other hotel i have visited. The shower was not ideal to wash my hair or rinse off soap from my body because the water was running very slowly. The maid didnt clean my bathtoom as well.
Good
6.2
Pros: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Cons: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
Good
6.8
Cons: Location is great hotel is ok.
Okay
5.1
Pros: Location and hip spot
Cons: The room was horrible and so loud. You can hear the elevators all day and night.
Okay
5.4
Pros: I don't like it
Cons: Cause the room was dirty
Excellent
8.0
Pros: The rooms are comfortable, clean and nice looking. The hotel staff are friendly (and there seemed to be a lot of them). I was there for business and the location was right, but for tourists this is a good spot right in mid-town.
Cons: There is a trend in NYC hotels: take an older apartment building, add blue lights and video monitors showing abstract images, along with bottom-lit check-in desks and then paint the rooms an aggressive color (dark grey is good) along with huge blow up prints of images of New York. Underneath the paint and lights is an old hotel or apartment building. That's Row, with a bar and loud music in the lobby, and the ability to mark up the room price. (See positive too...because at the end of the day its a comfortable place beneath the veneer)
Okay
5.0
Cons: The service - was redirected a million times to try and make a phone call. Hung up a bunch of times and no one seemed to want to help.
Okay
4.2
Pros: Elevators are fast, location is good.
Cons: Bed was an uncomfortable double. Room has no cups or water - have to go to front desk for paper cup to take to room. Room was unbearably hot - had to open window and construction noise keeps you up all night.
Good
7.1
Pros: Quick in and out, elevators are fast and usuall no wait time. City view rooms with single queen bed is great. You have good programming package on TV. Internet is very useful since my AT&T mobile hotspot connection was spotty. Needless to say, Timesquare, Subway train station , theaters and plenty of restaurants nearby.
Cons: First stay, I got a double bed , twin size. Hardly any place to turn. The second stay, I got double full bed, quite an upgrade to my previous stay. Third visit, I got a single queen bed with partial city view, which was great. Make sure to ask. Also this is not your typical full service hotel, no fridge, microwave, coffee maker, etc. can't complain, price is hard to bear!
Excellent
8.0
Pros: nice lobby
Cons: check-in took WAY too long. wallpaper in room was tacky
Excellent
8.8
Pros: location walking distance to many places
Cons: My room type was not available but thanks to Patrick We were able to change rooms 2 days after. they should have the rooms available even if your flight is late and don't give the excuse that they are sold out
Excellent
10.0
Pros: great location, clean room lots of restaurants around.
Excellent
9.7
Pros: Location and the food and bar area
Okay
4.8
Pros: location
Cons: cable down grade sucks
Okay
5.1
Cons: Worst bed I've slept in for a long time. Very uncomfortable.
Excellent
8.6
Cons: They had a false alarm around 10pm. The person that spoke only spoke in Portuguese first 2 times. Since it was a possible fire it was very confusing and we were on the 24th Foor ! Luckily we were next to a Germqn couple that understood a little Portuguese and it seems the instructions were wait for more instructions. The 3rd time he spoke Portuguese and then finally English ! If that had been fire it would have been very serious ! Didn't sleep well that last night but otherwise it was a nice stay.
Excellent
8.8
Pros: -Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically.
Cons: -rooms a bit small -bathroom very tight
Good
7.7
Pros: The Location thats about it For Manhattan the price was not bad
Cons: Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Good
6.0
Pros: Location of hotel. The hotel's food court
Cons: Resort fee (whatever that was) was too high. Room tv with HBO did not work
Excellent
10.0
Pros: The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much..
Cons: Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Good
7.1
Pros: The Express checkout is convenient. For the price, it was a decent stay somewhere mid-town in a pinch.
Cons: The towels and sheets didn't smell very good. The bathtub wasn't the cleanest either.
Okay
4.0
Pros: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they arent disclosed. Total BS.
Cons: Kayak tells me a price of $150. Good price for a 4 star in NYC. Arrive and pay an extra 25-30 in facilities fees... you can't get out of those hidden costs even though they are not disclosed. Total BS.
Excellent
9.7
Pros: Friendly, helpful staff, clean room, wonderful Theater location
Excellent
8.0
Pros: Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights.
Cons: Music in elevators very loud.
Excellent
8.2
Pros: We have stayed at this hotel for many years, first as chaperones for a high school choral group that came every year when it was still the Milford Plaza, and now as retired adults who come to visit our son who lives in the city. We love the location, and the recent remodels add a very cool feeling to the hotel. Also, we are usually able to get good prices when we stay here.
Cons: The last few times we have come to the hotel, we have noticed just a couple of comfort issues. This last time, our room was very small. I know all the rooms are smaller, but this one was very tight. Also, we ended up with a double bed! I didn't even know they used those in hotels any more! Another comfort issue (and we have noticed this in the past two visits we have made) is that the roll of toilet paper dispenser is located in such a way that it makes it difficult to sit down on the toilet! It hits you in the side of the leg. Other than those issues, we have always enjoyed our stays.
Good
6.0
Pros: The staff was nice, the location is great, and the price is pretty good. The bed was soft, the room was quiet and dark. The lobby is pretty fancy.
Cons: My room was small and pretty crumby. The whole place feels like a big cheap hotel that Ikea puked on. It is updated with modern fancy(but cheap) decor and fixtures. If you're not trying to impress anyone and want a decent place in the theater district, I would recommend this one.
Excellent
9.1
Pros: Decor, good beds, convenience, staff. Ice machine, good TV, Wifi! Elevators are fast.
Cons: Lobby a little crowded at times - but that's due to the popularity of the place. Facilities fee seems like a trick for making the rate seem lower.
Located in Midtown, this hotel is steps away from Winter Garden Theatre and Broadway Theatre. Gershwin Theater and Times Square are also within 5 minutes. 7 Av. Station (E 53rd St.) is only a 2-minute walk and 50 St. Station (Broadway) is 3 minutes.
Overall 6.0 Good
Based on 3,642 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Good
7.7
Good
6.8
Pros: The location is superb and the staff is friendly. We had a decent view over Broadway. The price is b based on location.
Cons: Hotel is in desperate need of a Makeover. Missing grout in the bathroom, yellowing bathtub with soft spots, faucets missing screws and a thermostat that only knows "very warm", despite seeing it to 65 degrees (18C), no fan in the bathroom, are just a few of the issues. The parking garage under the Hotel is operated by a different company and is a disaster, both pulling in and especially when leaving. It took over an hour to get our car back, once ordered. Wr were told by others that this was common there.
Good
7.7
Good
6.2
Pros: Location- that’s it.
Cons: We booked our stay online (as I’m sure most do). This was our first stay at The Manhattan but not our first visit to NYC. The website pictures advertised updated, modern facilities, which was true of the lobby. However, once you get off the elevator, you realize the rest of the hotel (minus one floor apparently) has not ever been renovated. Upon walking into our room, we notice that the wallpaper and paint are peeling, the furniture is chipped, the bathroom is covered in pale pink tile and includes a fluorescent light box is not even bright enough to put your makeup on. After placing a call to the front desk, we realize this is typical of a “standard” room. The modern and updated pictures on the website actually reflect the “executive” room. We upgraded as soon as a room was available, and the facilities were much more consistent with what we expected. However, we had to then deal with the thermostat being defective, so our stay didn’t brighten up that much. We will not be staying here again.
Mediocre
3.3
Pros: The location
Cons: This hotel is very dirty and very dated. Mold is in the shower and tub surround. Carpet and walls are filthy. Check bed for bed bugs but didn't find any - THANK GOODNESS. The windows haven't been cleaned in years!!!!!!! Takes forever to get an elevator to the Lobby and you will stop on every floor with people piling on the elevator because they are sick of waiting for one! It took us 26 minutes to get down to the lobby one eveving. Oscar Jacques and Allison are very nice but other than that it's disgusting. It has no place to get food after breakfast. No room service. Vending machines are sold out and gives you back change for your dollars but only takes dollars the change slots are glued shut so you can't get anything!!! It was the ABSOLUTE WORST!!!!!!!!! Electrical outlets do not work along with some of the lights!!!!
Good
6.0
Excellent
8.3
Excellent
8.0
Okay
5.6
Pros: Location
Cons: 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Excellent
10.0
Good
6.2
Good
6.0
Excellent
10.0
Excellent
8.2
Okay
5.7
Okay
5.4
Okay
4.8
Pros: The main floor lobby was done very nicely. The proximity to trains & Times Square was a plus.
Cons: Our room smelled extremely bad & even the man who brought up our bags noticed it & said something to us about how strong it was. It smelled strongly of weed. That smell lasted from when we entered our room until check out, our entire stay. We even kept the windows open. The only reason I didn’t complain about it was because we had adjoining rooms with the rest of our family & we wanted to be together. Also, the room is in need of updating especially the bathroom. The water in bathroom didn’t drain properly either. As well as the hallways on the other floors. It seems as if the only update was done in the main floor lobby because once you take the elevator up and the doors open it’s like you’re in a motel. The rest of the hotel is dingy & dirty. The beds were extremely uncomfortable and I could not get comfortable with springs stabbing my back all night.
Good
6.0
Pros: Location
Cons: The rooms are tired, evidence of water damage, electric drapes that didn’t work, carpet that has large bumps, air conditioners that keep shutting off, plus hidden $30 fee per day for access.
Excellent
8.5
Pros: Location was fantastic, we were able to walk to Colbert, Beetlejuice, Times Square, Rockefeller Plaza, and close to several train lines to get us to our other attractions.
Cons: Would have been nice to have a fridge in the room
Good
6.5
Pros: Location
Cons: Too noisy
Good
6.6
Pros: Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee.
Cons: Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Excellent
8.0
Pros: Location and friendliness of staff were great, room was clean.
Cons: The hotel is older so it could use a little TLC to be expected.
Good
6.3
Pros: Location
Cons: Hotel was run down. Staff was not helpful.
Mediocre
2.8
Pros: Location is the only good thing about this hotel
Cons: Needs to be rehabbed. Rooms are rundown, moldy showers, poor customer service
Excellent
8.3
Pros: Staff was very friendly and accommodating
Cons: fixtures and equipment were out of date or needed repair
Excellent
10.0
Pros: Great Location and wonderful people made this place worth being in NYC!!!
Cons: Nothing...
Good
6.2
Pros: Location
Cons: Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Excellent
10.0
Pros: Perfect location. Great value for money.
Excellent
10.0
Pros: Location & service.
Mediocre
3.4
Pros: They have a new surprise policy on checkout where they charge everyone an additional $35 a night in what they call a facility charge to what you already paid when you originally booked your stay online.
Cons: Not worth the false marketing.
Excellent
10.0
Pros: Staff upgraded my room to time square view. Extended our check out time. Just pure awesome. This hotel is so beautiful inside & out.
Cons: NOTHING AT ALL.
Good
6.5
Cons: Hallways were old and carpets needed to be replaced.
Excellent
9.7
Pros: Place, location, access, and security
Mediocre
2.0
Pros: The location is great.
Cons: The hotel staff is less than friendly. The hotel rooms need a remodel. The hallways smell like someone is smoking weed. The ice machines don't work. The AC doesn't work most of the time.
Excellent
9.1
Pros: Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Okay
5.7
Cons: Fixer upper.
Excellent
8.0
Pros: Location
Cons: Room facility
Okay
5.6
Pros: The staff was great. Friendly, helpful, professional. All you could ask for.
Cons: The rooms were old and outdated. Dust was caked on the vents, and there was no air conditioning so the rooms got very warm even on cold winter nights. Also pretty noisy with thin walls.
Good
7.1
Pros: The room was clean and the beds were comfortable. The location was excellent for our needs.
Cons: The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Okay
4.2
Pros: Rooms in terrible shape
Cons: The bathrooms were old and dingy
Good
7.9
Excellent
9.1
Pros: Super friendly helpful outgoing staff
Cons: Tub drained a bit slowly whichwas skeevy, and no climate control so we were hot at times but overall definitely good value.
Good
6.0
Pros: Most staff was nice. Excellent location. Walking distance to Times Square, subway, theaters Hell's Kitchen, 5th ave shopping and many more. Elevators wasn't an issue for us. We asked about a refrigerator and they sent us one to the the room free of charge.
Cons: Definitely needs updating specially their bathroom and noisy doors. Wish it was cleaner. The housekeeping people really needs to be trained to be quiet and not to shout across the hallway and slam doors in the morning. They also forget to refill lotion/coffee. Sink and bathtub was clogging water always.
Excellent
8.0
Cons: Noise from nearby club was very present in the room every night until 2AM
Excellent
8.6
Pros: Liked that the hotel was close to everything especially "Times Square". Staff was very helpful and friendly.
Cons: Not all the elevators were working so the wait for the elevators was long. Work was being done in the elevator area so the tool noise was very loud.
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