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I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Location and convenience excellent. Rooms very average and generally inadequate space in them.
it is at the center of the city the room quality
location excellent internal decoration needs updating, rooms and corridors very b asic
good service The hotel is to big.
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
Very disapointined with facilities and value for money
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Clean spacious rooms, good service, not great wi-fi
The only thing we liked about the hotel was the location. The rooms were very small and filthy dirty. The staff was really rude. It was difficult to understand the English of the people working at the front desk and some of them were nasty.
I don't think anything has changed in 50 years and it's all very tired. I don't even like modern things really but there is no charm and it feels like the hotel has been ignored for a long time
Nice position, good place to stay for shopping, city trip, and broadway shows. Nice view of the city from my room! room could be cleaner, average hotel staff, small room
VERYy convenient location Rooms a little small - but they're only for sleeping in!!!
Good location The hotel felt tired, although to be fair, work is being done to improve it
Poor staff attitude, old and poor maintenance, tiny rooms, decent mid town location
The location is perfect for shopping and sighseeing. Hotel has 2 restaurants serving good quality food. It has a spacious lobby with fast check in and out facilities. It offers security safes at no charge. Security is very strict in the lobby before you enter elevators which makes female travellers feel very safe. There are lots of really good restaurants nearby in 7th Avenue and en route to Times Square. I loved everything about the New Yorker. There is nothing bad about this hotel.
the fact that is in the centre of NY rooms are very small and avg 200 $/night is too much
Good service, central location and not much noise. Missing Internet-café, as we did not bring the lap top with us.
We had a small suite and the room was very spacious, unlike many other NYC hotels. The bedding was not as luxurious as I would have liked. I could have used an extra blanket or two.
I have stayed at this hotel in numerous occasions and think its a good location . The front staff at the initial check in were the rudest staff I have ever met.I felt in this occasion they were despicable.I would therefore think very carefully before staying there again !
the New Yorker hotel is in a perfect location for visiting and shopping and we really appreciate this. Maybe the difference of price according to the days of staying. they should make a special offer for those like us who stayed for an entire week.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Bed was very comfortable and staff was very courteous. The room had a modern updated bathroom. The room was very small.
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Great service and nice rooms Nothing
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay. The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
Good location Tiny room, too small for 4 people, could not open luggage. No coffee or water in lobby. Unfriendly front desk staff. Promised to move us on second night but never followed through.
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
They people were great Lack of coffee maker / limited to one coffee per day..
I like this hotel... Friendly staff...excelent location
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
Location is great and the subway station is just in the corner of the block. Comlimentary breakfast is just OK, however if you are a familiy, it is important to have breakfast in the hotel in New York. Breakfast is served in the nearby bar& grill and its atmosphere is great. One of the front office staff was very kind and helpful, so I would like to thank her for everthing that she has done. The hotel is very old and needs complete renovation. The rooms are not large enough to accomodate a familiy of four. It seemed the most unclean hotel during our visit to USA. Housekeeping staff is interesting (I guess they need a short course to learn how to behave to customers). In conclusion, location is OK, but nothing else...
the location was great! close to times square, empire state bldg. and 5th avenue. Also just steps away from subway. I would stay there again. The staff was very friendly. They are remodeling. the hotel is going to be very nice once completed. Our room was recently remodeled and it was tastefully done.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
This is a great little find from my perspective. The staff were all smiley and helpful, the bedroom was modern and clean; everything was thought of, from tea to ironing boards to self catering facilities. The bed was extremely comfortable and the condiments refreshing. Breakfast/coffee was free and delicious - so it was a great place for me on business, but would be ideal for tourists as it's just down the road from Times Sq. Feels boutique because it's small, but extends upwards to around 40 floors! Easy, no nonsense, practical hospitality.
Great location. Nice size room. Friendly staff Had to take elevator up to lobby
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Hotel was very convenient to everything and very well kept. Room was great and had great view. Very spacious for NYC. No complaints.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
I loved everything this hotel had to offer. The only thing I wish it had was an indoor or rooftop pool. It did not have a pool.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
They don't give you any options or choices for early check in.
Rooms were large compared to many other hotels in New York.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The staff at the front desk was very friendly.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Great location, great size of room, has a fridge in the room. I
Clean. Modern. Comfortable. Lack of parking
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
The room and location was wonderful Staff not so friendly.
View from the room was excellent. Staff was very attentive to my needs when necessary Nothing
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
Great location and our view was fantastic. No refrigerators
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Brand new hotel in a central location. Very quiet. Friendly and helpful staff, both housekeeping and on reception. Situated on a slightly seedy street: a couple of adult dvd stores and a Parole Office. The air conditioning unit located in the room is very loud. There's no coffee/tea making facilities in the room. Not really a bad point - maybe just a nice extra that's missing.
Staff was very attentive! Everything was fine...
The location was great for us, next to the port authority and Times Square. Wine bottle opener had to be borrowed from the bar. Other hotels I stayed at had them at reception.
Close to subway, bus station and walking distance to Times Square, many food places. The beds were very comfortable. A bit of a weird smell when entering, and the elevators took their time but overall, we had a great time there. The rooms were small and compact, very comfortable.
Rooms were perfect, staff were amazing!!! The bed was like sleeping on a cloud!! Nothing!!
The hotel service is great. Hotel staff is very nice and they send the cards with the weather forecast every night. The location for the hotel is convenient but the neighborhood is not very safe, especially when you walk back to hotel alone at late night.
Friendly staff, free internet, stylish room, free brownies and chocolates, The hotel website promised us a rate that included breakfast. However, we were not able to actually book this on line.
Staff was very helpful - hotel is very quiet - very clean - very comfortable -certainly will use hotel again - nice breakfast and bar area no
The staff were superb and the hotel was gorgeous!!!
Clean/Modern rooms We had a lot of trouble with payments (no record of booking and overcharging credit card 5 times) of rooms otherwise great stay
Great hotel, nice staff, good location. Definitely a good value for NYC!
The location is not bad--on 37th st between 5th and 6th. The staff were very friendly and helpful. The wifi was good. They had free coffee in the morning. I can not recommend this hotel. There are so many issues. The room was unbelievably tiny with no space for a table, i.e. no place to make or drinnk coffee. The only way to use a computer is to put it on your lap and sit on the bed. There is construction going on everywhere, with noise and dust, and one of the two elevators is out of use for hotel guests. I had a room in the back. It was quiet but had a depressing view of rundown buildings and garbage.
The proffesional service, the location, the nice bed and the breakfast that was included.
Brilliant location. Value given breakfast was included into price. Very friendly and efficient service. Clean and modern rooms. iPod charger in the room. The air conditioning was a little bit noisy. The rooms were a bit warm at night.
the friendly and helpful staff and a very central location we liked it all
The staff were wonderful. Our room was quite nice and more spacious than we expected. Apparently the room had just completed renovation and was approved for occupancy the day before we checked in. The rooftop bar is very attractive, with a fabulous view of the Empire State Building. The renovations that are in progress are a real nuisance. The restaurant and the fitness center are closed for renovations. During the day, and sometimes in the evening, only one of the two elevators is available for guest use. That was very frustrating. More than once we took the stairs, both from and to our 8th floor room, because of the miserable wait for the elevator to arrive.
Given the price of hotels in NYC, this is an extremely excellent hotel for the price. Most hotels I have stayed in while in NYC for this price or a little less were nothing more than a room with just enough room for the bed. Not the case here. The room was very large compared to other rooms and very well kept. I will be coming back.
The restaurant was nice. The location is good. The room had a nice view over the Empire States but it had too much noise from the street. The complimentary kits of the bathroom was too poor.
You can ear a lot of noise fron the streat
Roof Top Bar, location Expensive, small room, mattress made loud noises getting in and out of bed. No room service, no food except after 6PM.
Great location for all city shopping and attractions, staff friendly and helpful. Nice clean room and comfy bed.
So pleased with this hotel. Great, helpful staff. Great location. Awesome rooftop bar. Bistro bar was comfortable a d food was great. Absolutely no complaints.
The strand is in a really great location if you're a first timer to NYC and want to be able to get to a lot of things quickly. Times Square, Empire State, Rockefeller Center, Bryant Park and the library are all super close, and the subway is right there to get you the rest of the way. Chelsea and the Highline also in walking distance. The room is fine, had everything we needed, was clean, and had a cool-looking shower, though we didn't end up with a view of the empire state building. Whenever the people in the room next door arrived or left, we could hear them like they were inside our room or opening our door. thin walls, I guess. Not a huge deal, just a little startling.