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Service and Staff. No
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
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The beds were so comfortable, and the staff was extremely helpful and friendly. They helped us figure out where to go and how to get there, texted when our room was ready, and coffee as we waited for the ballet service to get our car. Great location too! No, it exceeded our expectations and we were very happy.
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
great bar view, we didn't have then best
Very friendly staff. We had a very quiet and gorgeous room. Cool bar. No.
Beautiful hotel in a great location.
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My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
Room, Lobby Bar, Hotel Staff Complimentary coffee in lobby bar ends at 8am - too early!
Items of our luggage were stolen
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Clean rooms, Small rooms
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
The hotel was clearly recently redecorated to be hip and modern. I did not realize my single room would consist of a twin bed in a 6 by 10 room. It was half the room pictured. There was no closet, just some small drawers tucked behind the bed. They do an admiralable job with space efficiency but you should know going in how small the space is.
Great location (not far from Penn Station / Empire State Building) new, clean bathroom room was very small noisy AC
Friendlyat staff and great location. Quiet amd clean rooms. The beds were not firm enough
The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.
I visited for a conference. That means I spent a minimum amount of time at the hotel and didn't take advantage of any of the on-site facilities -- straight out every morning, straight to my room every night. That being said, the experience was highly positive. The room was bright, clean, comfortable and well appointed. I liked the hotel's decor. And of course, the location was ideal. The staff were friendly and helpful. I should note that the room was a bit small, and as others have said it didn't have a chair. I was able to get my work done using the provided stool, but an office chair might have been better. I also found that parts of the hotel, especially the elevators, were too heavily perfumed for my taste. The room wasn't, which is good.
The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out . The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.
Nice hotel, great rooms, bar and got an excellent rate
Location, restaurant.....and unfortunately that's all Dilapidated room and bathroom, AC is so loud when turns on that wakes you up
A great hotel with it all, charm, location, hip vibe, great restaurant, attentive staff, and nice extras (comp coffee, helpful concierge, great lounge with food & bev options at good prices). Loved it! A larger, more expansive fitness room would be nice.
location was good for the purpose of my trip. the lobby/restaurant was hip and bustling. the staff: apathetic, dismissive, rude, unapologetic rooms: way too small and awkward, no shades on bathroom windows, no amenities, no closet space overall experience: borderline abusive special note- extremely awkward situation happening on 8th floor where apparently a permanent tenant lives in one of the rooms and has several crazy notices taped to the outside of his/her door. also the fitness center is a joke.
Staff was very polite and courteous. The housekeeper who cleaned my room was very thorough and kind. Room was clean and the bed was very comfortable! I didn't like the street noise at night. Honking of horns continuously but nothing the hotel can do about that in NYC I guess
The Staff was excellent, responsive and kind. The rooms were fun and a nice size, small but well appointed. Great location.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Location Staff was unable to inform us (when we checked-in) of movie being filmed on the hotel's street, and surrounding street. Numerous street closures. Was not informed by staff ahead of a additional $20 a night fee from the hotel.
Very comfortable, great location, friendly and helpful staff. Those iHome alarm clocks are pretty unreliable. Nothing against The Roger, but I do like to play music in my room and they rarely seem to work.
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
Good location , kind staff , great beds Rooms are pretty ugly . Bang for buck is zvery low , for the same price you can have a much nicer , classier hotel . Only stay here if you want the scene in the lobby
The hotel itself was great and the rate was great for last minute none
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
The Ace is very much a design, look, overall-feel type of place. It is modern, swanky, functional, young, simple all at once. The lobby was a dimly-lit bar and the music was a little loud. You couldn't hear it any where else. There are two restaurants and a coffee shop accessible from the lobby. Down the stairs is a workout room. Our room was the smallest available, but it was the space we needed. The room had a lingering locker room smell, but I'm guessing that was from the previous guest. It improved the following day. The pillows were great, the mattress sagged a little in the center. There was a small rack by the bathroom for hanging things. I thought the room could really use additional hooks, but it would probably interrupt their painstakingly graphic look and clean design. Don't buy from the courtesy bar. Yikes. The prices are steep. Bit of musky smell to the room. Mattress sagged a little. Room could use hooks for clothing- more than what they provided.
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
Location. The restaurant and bar in the lobby was excellent. Has a great bar too!
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
Staff was amazingly attentive. No ice on floor
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
Friendly, helpful staff. Bad view out of room 733.
This hotel is totally fine if you just need a good,clean and reliable place to stay. Nothing's about it is amazing or special but nothing is bad (except that the elevators weren't working which meant a 8 story climb up the stairs).
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Old shower and bathroom
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Very convenient location. Excellent service. Clean and cozy room.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
Decent place. Free breakfast next door. Good kitchen in our room. Staff was friendly and timely when we ordered extra coffee and creamer packsbto our room. No view at all. Little balcony that looked over the back end on office buildings so room was dark all day. Bar good had expired dated on all packages. Front desk took the items off if our final bill. Dontvthink I'd stay there again but it was overall good
I reserved a deck room months before then got there and they said they overbooked! Scam!
The rooms were mostly clean and modern. The towels are new and fluffy. Rooms not facing the street are quiet. (Not sure on rooms facing the street.) The price was reasonable and the location is great. I'm likely to return again if I need a room in the city. The lack of a lobby doesn't bother me. The front desk staff members are very amiable to help. The rooms aren't big, but there's enough room for your stuff. it gets the job done. The breakfast hours are limited for leisure travels who aren't sightseeing, which are 7am - 9am. There should be a 3 hour breakfast window, similar to other hotels that provide breakfast. Water temperature never gets hot, so you get a warm shower. The rain shower head option is nice. The temperature of the room was a bit tricky to manage because there's the hotel's internal heat and in-room heat you can manage. Since the hotel's heat was hot, we had to leave the window open a bit. (Didn't want to be annoyed from the sound of in-room heat/fan.) Oh cleanliness. Housekeeping really needs to do a better job of wiping down the bathroom and other areas of the room. I found 5 - 10 spots brown and yellow spots in the bathroom that could have simply been wiped down better.
The guys at the breakfast place were awesome Really dry air from heater
Room was comfortable and clean and quiet. Large television blasting in very small lobby, distracting the single clerk at registration desk from his/her duties. Cheesy expensive snacks and beverages in rooms. Put a snack machine in the lobby. .
Really a nice, modern hotel in a convenient location with friendly staff.
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
good location, helpful staff, good bar and restraunt attached,comfy beds, rooms abit small but to be expected,
the beds-v comfportable poor customer service at desk
Everything, location, clean, nice, roof top, i loved to stay here
Great location, friendly staff and small but clean and well appointed rooms. Several restaurant options and bar open late also. Overall great value for Manhattan.
Very clean and modern. The room sizes at the Park South Hotel are very small, especially considering the price paid and the distance from the Theatre District.
Hotel was located in a good area, no noise from the city, breakfast was good, staff were nice and helpful rooms were a bit small for two people staying in a double room,
The staff was very helpful and friendly. The rooms were very clean and quiet. Will definitely stay there again. The hotel held our luggage for us as we were early to check-in and they offered us breakfast before we went sight-seeing. They even held our luggage for use after we checked out which was extremely convenient. Very nice doormen too. Very happy with our stay!! Not much I didn't like. The beds were not exactly pillow top, but they were still okay to sleep on.
Free wifi internet, free printing service, good room service restaurant staff not helpful and a bit pricey
I liked the cleaniness and service. I was really pleased because I have stayed at other places and not been as happy. The location was great. no
The friendly staff and the convenience to my conference at NYU. The room was small, dated and looked worn - there were stains on the carpet and significant evidence of wear and tear. I was on the first floor and it was very noisy at night.
quiet and lovely nothing - it was awesome!
well kept, nice decor, friendly and attentive staff, great location and nice lounge. We also enjoyed the breakfasts - thank you for a great stay - we hope to visit again! the room seemed just a bit stuffy even with the fan on. blanket was very heavy - like a coat of armor. Everything else about the room, hotel and staff was exceptionally nice.
Fruit flies at breakfast
Staff were very nice. Comfortable bed. Unexpected complimentry breakfast. No tea or coffee facilities in the room.
I can't compliment this place enough. My wife and I stayed there the night before our cruise, and once more after our cruise ended. Our second stay was even better than the first. Top notch, friendly staff and a beautiful room. Can't beat that.
The rooftop pool is worth the stay. Not sure about going there at night but during the day, it's so far my favorite spot in the city :) The room itself is fairly standard. The ~$350/night is mostly towards the location and the pool.
All the staff, from the doormen to the concierge were friendly and helpful. Our room was fantastic, it was spacious and had a very modern, crisp decor. I felt like my wife and I had a nice little apartment in the city for one night. We're going back to New York in a week and we're staying there again. I honestly can't say anything too negative. I didn't particularly enjoy spending $350 plus, and it got a little noisy at times but I feel like that comes with the territory when you're in Manhattan. I will say that regardless of where you're staying, $18 for a movie is almost offensive. Why not just charge 2X what it would cost us at home? It would be a nice gesture.
Good confort in the rooms, pleasant staff and a nice location in NYC Nothing to report
Room, comfort Inexperienced bar staff
Breakfast up on the rooftop! Overall. Great!
Price. Bathrooms were clean and nice. Spacious. The facility felt very old and outdated. The quality of the floors, rugs, couches, shades was all poor. The floors were fake wood linoleum that moved around under your feet. The rooms need upgrades. The views out the back are straight into a construction site.
Wifi was really spotty the first day, and the shower was installed with hot and cold reversed.
got a good deal on Kayak.com. When I showed up to the hotel, they upgraded me to one of their best rooms for no charge. the room was beautiful, bed comfortble, and the space quiet. What a lovely refuge for a busy business trip! Thank you Avaol for a great stay: I'll be back! not a one!
Clean, friendly staff and excellent location. The rooms were large and quiet and the beds were comfortable. Wifi seemed to work well. Bonus free coffee and hot chocolate in the lobby.
They were incredibly understaffed for the week after Christmas. It took an hour and a half to check in and 2 hours to get our car at checkout. Would never stay here again
Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.
The next two nights they changed the room and the room was great. The first two nights room was not having heating. it was uncomfertable.
Great location, excellent price, friendly staff No issues
My son was graduating with a professional degree. Family from the Midwest were coming to NYC for the investiture. I made a reservation for 3 rooms (first mistake!). When I contacted The Avalon to change into the individual rooms, I was told to contact the online site where I made the reservation. The online site was absolutely no help! They refused to render any assistance, as they already their money. Contacted The Avalon who worked things out. They were a pleasure to work with. Rooms weren't ready when checking in, but all 3 parties arrived before 11 AM, so not unanticipated.
Decent location, very convenient to 6 subway which is great to get up and down the east side of Manhattan. Very helpful staff. Not a great few blocks for bars and restaurants and nothing much to speak of in the hotel itself. Wood veneer floors in rooms are probably easier to keep clean but not very comfortable or inviting.
After long days of exploring NYC, the quiet beauty of the Avalon gave a wonderful respite. The rooms are generous in size, extremely clean, and oh so quiet. Would recommend it to anyone looking for a great place to stay in the heart of the city in the shadow of the Empire State Building. Complimentary fresh ground espresso & hot/cold filtered water. Our queen room ended up being a king - bonus! Hair dryers are not great Extra fees not obvious upfront - paid $20 per day plus taxes on top of prepaid room.
The staff was very pleasant and helpful. We tried to get an early check in, but it was not available.
Lovely atmosphere, friendly staff. Good location.
Beautiful room and service was great. Breakfast was excellent there was alot of noice outside my room on the 5th floor at 5am
Having only one person at the desk (much of the time) meant that the level of service was not as high/prompt as it could have been--
Perfect för a family. Breakfast in the morning and wine in the evening.
Very nice stay. Just a little too costly.
Central location, you pay the price for the room, everything else is complementary, luxurious room, nice breakfast.
All the options, wonderful breakfast and service
Easy-going welcome. Free coffee/nibbles in lounge made good and relaxing meeting space.
Rooms were clean, staff was attentive, afternoon complimentary wine and cheese was a nice touch. There was nothing negative about our stay.
Staff are really helpful and attentive especially Gabrielle who ensured the Prosecco was topped up regularly! The breakfast and wine and cheese at 5 are a lovely touch and give the hotel a warm, friendly atmosphere. The suites are ideal for families. Location is also ideal for walking or getting subway. Can't rate this hotel highly enough! Nothing.
The continental breakfast & the wine & cheese evenings. The fact that the roof terrace was simply that, a roof terrace and not a bar where you could purchase drink or snacks, it seemed a waste of space.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
Location, comfort rooms, nice and supportive staff Breakfast was very limited - we are used on self service breakfast
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
The staff was friendly. The rooms were comfortable. The view was wonderful.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
The location was superb. It was clean, quiet and very beautiful. None
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
Everything. Manager, Chris was exceptional.
Helpful front desk. Wifi in rooms made connectivity very convenient. Toilets new and very clean. Room a little small. Didn't have space even toopen luggage.
The room was very comfortable, clean, and big. I was happily surprised at how well kept and spacious the room was. Minimal hot water, but luckily it was a hot day. The elevator takes a bit of time to go up and down the floors.
Staff was very helpful and friendly. The bed was very comfortable and the location was great walking distance to subway stations. The bathroom toilet didn't flush properly without holding down the handle, very dated and no towel tracks.
The location (near places to eat incl. breakfast) is ideal shopping and touristic point of view, the rooms are clean and the bed is very good. The lobby, elevator and the halls are less atractive. No breakfast
If you are looking for a great location, this is the place. There was nothing exceptional about the rooms but the bathroom was clean and well-appointed, the bed was very comfortable, and the staff was kind.
Free use of coffee machine. The room was warm and cosy with big bathroom. Location is perfect. Very clean, no bedbugs. Room vas cleaned everyday, Towels were changed daily. Stuff was very helpfull. Free luggage storage upon leaving. Coffee machine did not work all the time.
Centrally located in Herald Square, this hotel is perfect for a visit to New York City. We had a renovated queen room, and though it was small (all hotels are in the city), it was well decorated and incredibly clean, comfortable, and quiet. Romantic lighting, flat screen TV, good sized fullly-equipped bathroom with tub, comfortable bed with plush white comforter, black out shade on the window, air conditioning, and accommodating staff. I wasn't sure what to expect when I arrived because I'd read some mixed reviews and the lobby is a bit outdated, but my room was beautiful and my stay was flawless. Highly recommended. N/A
Perfect location. Close to all the attractions and the stations. Staff at the front desk were rude. All you get is an one word answer from the receptionist. Complimentary WiFi was not working at all. They did not have an answer when asked about it. Rooms were very small. Will never choose this hotel again
Great location. Nice and helpful staff. Confy bed and clean room.
Hotel staff are very friendly and would always try to upgrade where possible Lift a bit too slow.
the location (just two blocks from the empire state building) the noise, some amenities were outdated, more again were missing (no boiler, no watch clock), and even with 35F the maids keep letting the window open...
I like that when I booked the hotel online, I wasn't scammed. We got to the hotel have them my name and was not able to check in until 3 that day. We had to leave our luggage in a storage room. When I called to confirm the reservation the guy who answered the phone was already rude. The reception staff wasnt welcoming at all. If you need a place to stay in NYC that is affordable for a couple of days, this hotel is the place to stay.
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
I liked that there was a fitness center but it was a little run down and the TV remote was missing.
The staff was very polite or at least the people I had a chance to talk to. The bed was very comfortable and the room overall was clean.
Coffee was very weak
It was in a central location for a cheaper price than most competitors. The queen room was a good size for my husband and I. Bathroom was clean. Breakfast was fine. Bed was uncomfortable.
The room was a very good value for the price, very clean, great staff, comfortable, great location, rooftop bar has an amazing view, good drink selection with low drink prices and just a cool little spot. There was noisy construction next door going on 24 hours a day, the breakfast less than I expected and a continental breakfast not a hot breakfast.
Easy check in, room. The roof bar
Room was reasonably priced and big for NYC the elevator beeps were very loud, and it also made grinding noises. My room was right across from the elevator, so it was annoying.
Convenient. Elevator broken. I was there LAST week was broken then. One of two broken, it took FOREVER to get in and out of the rooms. They should give a discount until it is fixed.
Location Slow elevator
Location, easy to find
Proximity to all attractions Staff was outstanding
Perfect location to get anywhere in the city. Plenty of subway options.
Everything There were no view to the city witch i pay forma online alzó the location is not área.
The location was excellent, walking distance to 5th. and Empire State, just great.
Very central - good place in Manhattan! The hotel is too expensive for the comfort you get there. the rooms look like a youth-hostel also the sanitary-equipment but the hotel wants a price like a midclass-hotel! not OK!!!
professional hotel staff; artistic interior design throughout the hotel; the location; the Birch cafe with great coffee and food and the common Library room. it would be great if hairdryers are available on demand for guests staying in dorms.
The hotel's location, design and price. That breakfast wasn't include in the price.
Nothing Stuff were not friendly
The room was comfortable but no view. The location was convenient. The counter staff were rather aloof and totally inflexible with regards to the check in check out times.
full of character, felt like I was in NY and not just a boring, standard hotel room that could have been anywhere in the world. more hot water please, shower mid day only gave me warm water.
The hotel has a very interesting interior design. It's confortable and welcoming. My only complaint would go to some amount of corridor noise, since the door and wall isolation is not that good.
The art was was amazing, such a quirky hotel! location was very central, great value for money!
The name It was too noisy, especially on the 3rd floor...I Could hear very loud garbage trucks from about 3 am until 4:30 am----ugh!
Good location for Maceys, Empire State Building and sightseeing tour buses.