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Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
Baggage check & location
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
Clean, beautiful view, attentive staff 20min cab ride to uptown
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
Location was excellent but hotel was way too expensive
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
Very Clean, well maintained. Smallish rooms.
Location and cleanliness of room
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
The staff was very polite.
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Good value No
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Excellent location near to numerous subway stations. The staff were welcoming and professional.
I liked bringing my creature comforts from home and I didn't sacrifice my diet. I had the King Room with the full kitchen and it was well equipped, even more than I had expected. I was able to pick up goodies from the Greenmarket on Union Square. The location given wasn't accurate on GPS.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I loved this hotel. It was perfect! The staff was super accommodating and friendly. The room was clean and quiet. Good mix of couples, and families with older children. For the location and price, I could not have stayed a better place.
it was in the center of a lot of attractions the wrong address is on the advertisement. It states 170 Broadway but it is not even on Broadway and believe me New York is not the place to get lost!! We drove around for over 2 hrs trying to find the hotel. The valet took $55 from us!!
The bed is very comfortable, and the shower is excellent. Can't think of anything.
The hotel staff overall was fantastic. The breakfast staff was absolutely outstanding, so pleasant, attentive and professional!! Kudos! N/a
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Awesome staff. Great having a full kitchen, saved a lot of money in NY. The charge to park/store my car for three nights/four days was about the same or less than one roundtrip Amtrak ticket from Boston (where I live). Very nit-picky here: the pillows were flat -- the feathery kind that flattens as soon as you put your head on it. Also, TV channels kind of stink if traveling with kids, no learning, just NICK, TOON, and ABC Family. BUT good tv, can plug in devices.
Great location, clean and modern rooms, free wireless & wired internet connection. Staff not overly friendly
the location was conducive to trips to various sites in the city,the staff was pleasant and the continental breakfast was nice.
The location is unquestionably the real interest for this hotel may be we were unlucky but we had neighbouring very noisy and boring late in the night, noise again very early in the morning and the hotel just forgot our room cleaning while it was totally free all the day
Beautiful, confortable and very very clean !!!
The hotel was beautiful I disliked the way I was treated by some staff
quite new.....very cleanly....comfortable bed.......
The Room are new and with good furniture.They are big compared to the New York Standard. The bathroom as well is enough big and everithing is very clean. No noise even if near to the constructions of the wtc. 3 different metro near to the hotel in 200m. Good free WiFi. Public pc with printer available. Free fresh water on every floor. Complimentary breakfast is fair, but few choices and not refilled. Time for breakfast is short (07:00 to 09:00 am). Breakfast room is small and not equipped with tables: they are still finishing the hotel (Dec 09/Jan 10) and then there are only armchairs with small tables on the side. Staff not very professional. The price is already full even if something need to be finished.
Stayed at this hotel for 7 nights in room no 825. staff are very friendly it is right next door to the world trade centre and a lot of building work is being done, I do not understand why people complain about the noise on previous postings, as when you are in the hotel you can hardly here it [yes everyone knows there is a lot of building work so why complain ] breakfast is good value , free internet use and free coffee in the louge I would highly recommend this hotel,michael & louise westcliff-on-sea essex england
We where not told that the room was a "pull out sofa bed" so I was forced to upgrade, I was also told by booking.com the breakfast was $8.00 for the continental buffet and it was 16.00 The Price, you can stay at the Milleniium for the same amount of money and its much friendlier and luxurious
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
The location was great. The room was adorable. The staff was very freindly and courteous
Modern and clean. Very secure.
Quiet environment like being at home with excellent service. Close to business excellent positioning Nothing
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
Location was best for business. Location
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
subway closed price
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
It was close to Pace University and the decor was good. nothing
The Staff has been really great and the free Wifi is a real plus
Very mediocre fitness center. Due to limited space perhaps they could work out an arrangement with a nearby gym.
Rooms are small but cute. Good for the price and if looking for something nice but not super luxurious. no room service for two days. Each time we called concierge, noone picked up the phone.
Everything - the staff were especially friendly and helpful. This is a very attractive and hip boutique hotel right in the middle of the financial district. This is a real find
The rooms are very modern, beautiful and trendy and the hotel staff is excellent! The financial district is very quiet at night, so you'll be able to a good night's sleep. Three subway lines stop really near to the hotel. If you like to sleep in the middle of the 'buzz' of New York and would like to walk 'home' from, say, Times Square, you would be better of somewhere else. I would definitely consider staying in this hotel again, though.
Hotel Staff's great attitude and manners. At the Lobby, housekeeping etc. Nothing in particular. A minor problem with A/C the last night. They reacted inmediately. No issue in my opinion.
The facilities were amazing. There was a lot of noise on our floor at night.
the staff and hospitality. the location. It's not easy to find.
Great room, comfy, upscale. Original decoration. Good location, in the financial district, close to subway. Very good value for money in NYC.
Smoke alarm going off during the night because of low battery.
Good shower, water pressure and area Bathroom a bit tight Air conditioner was noisy
Subway was right outside the door, a lot of food places and shops near by! Not busy and in a quiet street!
Ok ok ok ok okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Good service. Frenly staff .good value Elevators slow.
The staff are lovely. It is not clean (blood stains on the sheets and hair grease in the headboard) and there is construction outside all night and eve louder in the early morning. The hotel can't control that but it is not a comfortable place to stay.
Location and price were great. Room was clean, well-appointed and functional albeit small. Elevators. 3 elevators for 44 floors is simply insufficient. I had to wait for elevators every time I went down. At check out time it took me over 15 minutes and 4 missed elevators to get downstairs. I would've walked but for my 3 large bags. I can only imagine how long the waits are when one of the elevators goes down or the hotel is particularly busy.
The staff were friendly. Elevators could take up to four minutes to arrive at your floor.
I was trying to clarify why they billed me the hotel twice. Took me hours waiting on the line being redirected from one person to another ending up with the most unfriendly, not listening person ever. Very dissatisfying!
very polite staff great location close to a few subway lines (0.1 miles from R line) pharmacy right next to the hotel a lot of places for shopping and fast food restaurants if you occasionally need some extra clothes(e.g. elegant short) - you have TJMaxx in 5 minutes walking distance 3 elevators for 44 floors building are not enough (busy all the time) I had tiny ants on the floor in my bathroom.. other people probably will not even notice that..
Close to the r line Elevator took very long, would have to wait a long time
nice staff...comfortable bed...efficient room smokers hanging outside.....person vacuuming entry obviously would be doing something else
Friendly staff. Nothing to complain. Good location and easy access to go anywhere. The water running in the bathroom when i shower, the water pressure was to strong when i was washing my hands that every time i had to clean around me the water splashing and the towels where not clean. It shounds ridiculous but it's really. I don't complain just to be a pain in the a.. but to help them fix those problems.
Nice bathrooms. Room small but adequate.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Soap Feels like walking thru a discoteque during daytime, sad vibe.
The best location for business trip and if you have a plan to visit liberty island. My room never have any outside light because it was surrounded by tall building and it feels like night all day.
Great hotel, would definitely stay there again. Very clean, and the staff was very accommodating. No pool. Absolutely no parking. (Do not count on finding parking near by or on the streets). They told me they had a deal with the parking garage next door and when I got there they did not accept my car because "they were full" so I had to run around looking for an open parking and take a cab back to the hotel afterwards.
The welcome was warm and helpful. I even got an upgrade! At first glance, the room looked amazing! The modern amenities and style were welcoming, but when I looked a little deeper it was hard to ignore the fact that the wear and tear of the room was taking its toll. The wood around the sink was badly warped. The sink didn't drain properly. The floor was cheap. The faux-wood laminate was warped and felt greasy under my feet.
Nothing fancy. Clean rooms .Microwave in each room. Adding a take-out food service menu
staff was nice Not much first off tried to charge me twice for the room had to have the manager out to get it straight even with documentation the room needed some work remote didn't work had to stuff a wash cloth in the tub to stop the drain at midnight the maintenance guy wok me up to ask if the AC was working I travel for buisness 300 days a year some nicer than others I would put this one close to the bottom parking was also an issue told me they had an association with a garage a block away true but it Didn't take full size vehicles such as a suburban so I was on my own a mile or to away all in all I guess I tried to save a few $$$ wasn't what I expected
Bathroom needs repair, towels. Coffee cups are not cleaned. Dirty floor
The general disposition of the front desk staff. Everyone was exceptionally pleasant without being condescending. The sanitation conditions of this hotel are deplorable. I found pubic hairs all over the bathroom (fixtures, floor, walls), the hardwood floor was sticky, and the walls themselves we're in very poor repair - covered in marks scratches, gashes, etc. I brought this information to the front desk and was put in a "suite" which is a room with identical conditions, but a separate kitchen space. I had one short-and-curly at eye level in my shower - which remained plainly and visibly stuck to the wall for the 4 day duration of my stay. The toilet stopped flushing on my first day. The floors are pitched and uneven, the elevator is barely functional. The corridors do not pass ADA standards. The room doors look like they were salvaged from several other buildings and don't work properly - my room door had to be pulled shut whenever I left the room. All in all I have to say this was one of the worst hotel stays I've had. I've stayed in crappy motels that weren't much better (still better) but there, I know what I was getting into and was paying an appropriate price for the level of facility. I feel that the descriptions for this hotel are misleading and deceptive, and I would never stay in this hotel again - ever.
Upgraded, very friendly
The staff was very friendly and pleasant The pictures online were nothing like what the hotel really looks like. The lobby is ok but past that it's very seedy. It should be rated no more than two stars. Outside of the rooms, I was on the fourth floor, there's no air conditioning and it's all torn up in the hallways on the way to the elevator. The room was very basic. I would never stay here again.
we were upgraded which was super nice. Possibly the shortest building on Wall Street, so no great views" but room was clean, hallways not so much. Also the shower doesn't really close which was quite odd. Shower, cleanliness Of hotel (not room), and all of the writings they had for guests were in poor and broken English.
was not the same place shown in photos
great location if you have business downtown; clean rooms; adequate workout facility; fantastic front desk service and staff very very small rooms even by NYC standards, but functional for a solo.
Friendly staff Good location Clean NO PARKING BREAKFAST WASNT SO GOOD ROOMS WERE EXTREMELY SMALL NOISEY PEOPLE IN THE HALL (staff)
The room was lovely. It was clean, and I loved the decor. Very comfortable bed. Seriously, I wish I could have stolen it. The housekeeping staff was also very kind. The people at the reception desk seemed very short and unavailable. Upon entering the hotel no one was even there to check us in. Also, when we called the desk for information, they weren't terribly accommodating. It was the only hotel I'd ever been in where reception was so unsavory.
Super-comfy bed, free wi-fi and the room rate, which was not excessive by NYC standards included breakfast. Good and safe neighborhood, within walking distance of nearby subway station to connect to midtown and immediately near a very lively pub area. Breakfast selection was rather limited. The staff, while they did respond to our questions and requests, always seemed unhappy to do so. A smile wouldn't hurt.
Lovely little place. Small rooms, big bathrooms. Clean and tidy. Good breakfast. Quiet. Great location. Needs some updating. Luggage stand in room was broken. Room had very few electrical outlets.
The room was beautiful with one of the largest bathrooms I have ever seen. It was also so quiet on each floor with only a handful of rooms. The staff were polite and helpful. We were right in the heart of the Financial district. I would stay again. Nothing.
I enjoyed the staff's friendliness, room's cleanliness, continental breakfast and hotel's outstanding location for sightseeing in New York city. It is a hotel to which I will by sure return in the future. My short stay (only 2 days). I should have stayed longer.
Great staff, wifi, comfortable room, great location (and on a quiet street). Price ok for NY. Breakfast was too simple to be called breakfast. I would stay here again.
The rooms are quiet and confortable. The breakfast is nice. All my hangers were broken, and the tv in the gym was working one day and disconnected the next day.
Like the clean, nice facilities, several blocks from two different Metros, near some restaurants Also, booked a double room through Amoma through Kayak (which the booking agency told me it would be two beds): The Hotel had given me a King room, luckily they were able to accommodate us and switch to double beds as booked. The continental breakfast is limited: cereal, pastries, boiled eggs and coffee--until it runs out at 8:30am. No yogurt or fruit?
fitness machines, steam and sauna great, location excellent, near many restaurants Small rooms, charged for internet, elevator breakdown three times during stay
Car service that hotel arranged did not show up.
stone's throw from pace university, where our daughter will be attending college in the fall; parking across the street; close to brooklyn bridge, south street seaport area, chinatown, easy access from I95 without having to drive directly through the city. reservations were for 2 queen sized beds, but the beds were not queen sized but full sized, which was a bit uncomfortable
Staff was very very friendly and helpful. Went out of their way to help us even after check out. Was a Pet friendly hotel Need more extra stuff on hand (i.e. comforters, cots, small refridgerators).
Staff was knowledgable and helpful. Room was very clean.
Cleanliness of the room. Comfortable beds. Reliable service and facilities. Truly business class lodging, nothing fancy, but commendable nonetheless. Good choice for vactioners who don't plan on spending too much time in their hotel room and instead wnat a clean room and a comfortable bed. Exercise room too small and poorly equipped. Wifi was weak and frequently interrupted.
The location was perfect for us and nothing was too much trouble for all the staff. A wonderful experiance for my Wife and I.
Not much We were on 1st floor close to the front desk, they talked loud and laughed all night long. In the morning we were awakened by a hammer drill, drilling concrete 10 feet out our window. Posted note left on headboard saying our room was made up by _______, was a nice touch!
I liked the price and the location, they also had a gym open 24/7. I didn't get to use it this trip but would like to if I ever get back there again. Breakfast was great too. Small room, no fridge, no microwave. Room was uncomfortably warm when I walked in as well. Staff made it so we would have access to microwave and fridge in the lobby but wouldve been more convenient if it was available in the room.
The staff was very friendly. The room was ready when we arrived for check-in. Nice and clean, very comfortable. We were on the first floor by the check in desk. We had to keep the fan on to drown out the noise of other guests going up to their rooms during the night.
From the moment we walked in the staff made us feel extremely welcome. That feeling never left the entire 3 days we were there. I will 100% return to this location the next time we are in Manhattan no questions about it.
Location location Location On the first floor was too noisy at 1 AM
clean room, good staff, no fringe, no balcony, poor breakfast, far from subway st.
Personnel, location very close to metro and financial district breackfast is not at top level but enough to be considered good
Our room was on the first floor. You could hear the elevator dings, could hear staff talking with guests. It was just very loud.
Staff courtesy and helpfulness; free Wi-Fi and great breakfast; location, location, location
The room was great and felt like a hotel that would charge much more. The breakfast was above average for a free breakfast. The staff was amazing and a went out of their way to make sure my young children had a great stay!! I will search for Hampton Inn before others from now on. Nothing.
Best buy in New York at that date, clean modern quarters great service We
Staff quite friendly and attentive...quick to answer questions, hail a taxi, etc....room attractive, comfortable and clean. Perfect location for running in the United half marathon as it is situated right near the finish line. Walking distance to varied restaurants and taverns. Would stay here again next time I need to be in this location of the city.
The night staff was very friendly! Especially Adrianna Coffee and Bkfst bar were good