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Amazing hotel and brilliant staff, pricey but worth it!!
If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
building , luxury,international and family hotel
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
Its good for family with kids The price is too high
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
I thought the room layout was very nice and was very impressed with the bathroom facilities.
Perfect Hotel for long and short stay transfer at Dubai Airport
I came in late and left early but the staff were great. Thanks, jwk nada
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
Massage chair The room was not properly clean, there were lots of dust
the beds was amazing very comfortable the staff was helpful we had good time.
Staff really helpful.Room comfortable. None
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
Staff service and proximity to lagoon Noisy room
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Location and parking only Bad services , bad bofy , very old items and very expensive
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Good, comfortable; efficient, friendly staff.
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
pool and beach rooms are very outdated
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
Food After agreeing for late chech out- there must be some kind of acknowledgment. We were lock out of our room.
breakfast ended too early 10:30 some staff could be a little more professional in the way they answer your questions
Very good room. Everything was perfect.
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
the enviroment of the room
nice location and envirument for relaxation check in was slow process
I wait one hour for the room
The only good thing about the hotel is the beach otherwise it is a waste of money the hotel is noisy at all times, I could not sleep well when I stayed there. I stayed in a non smoking room but I used to get smell of cigaretts and when told the hotel they did othing. I felt as I was forced to accept many things around me. The reception were rude with me at times especially when I wanted to check out. I will never step into this 2 star hotel which is poor.
I like the main sweaming pool's set up, however the small one is a little bit dirrty and needs to be cleaned carefully. Yes offcourse I did not at all like the way of talking the main hotel gate keeper with customers, for example my son had brought some sandwishes from out side and he was heading towards room # 115 & 117 but in very offensive way the door man stopped him saying that it is not allowed and them I try to find out from him why as it is not written any where in the hotel this note then he did the same thing with me in which I fired him infront of his supervisor saying I am not at your house. but the supervisor solved my problem saying to me please do not bring food in future in this hotel, but really I have visited number of hotels in Sharja such as grand hoter Carliton but I never have such experience.
Hotel staff has managed the beach and associated park in a professional way and it was a great experience there. The only problem was water pressure in the washrooms which was too low!!
Reception in the hotel beautifully designed hotel is fantastic The beach is very beautiful swimming pool is not clean Reception in the hotel beautifully designed hotel is fantastic but for the rooms too bad for not worth the amount, mattresses in the rooms is very old and uncomfortable, curious thing about this hotel adds to the price of breakfast and this thing in hotels in the state does not exist,
the pool is very good mianly for family Just i arraived to tho hotal the receiption most be take only the rate for stay period but she take more money as a down payment for any problem and i am not happy with this
Pool, food, gardens and general comfort at the hotel.
Big rooms, friendly staff Small lobby
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
Staff is good. Rooms are dark so you can sleep well. Rooms are very noisy they're not sound proof at all sp. when other room person using a bathroom you can hear water and flush noise. I wanted a connected room because of my children but they didn't provide me.
Yes..little bit gòd but not perfect ..Middle class hotel More clean want ..And far away from city town.It is problem
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
It is not clean enough,Furniching was very poor in the room.
Big room Bad smell in the room
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Price for value given nothing
staff car parking
Ease of use and accessability to road network
Road maintainance arround the hotel
the bed mattress was hard
Location, Breakfast, Room's size (large), Shuttle service to Dubai City Center nothing
nice view of the lagoon,good location internet not free of charge,even in the lounge club, staff at reception too slow and mostly they are not on they table,it was written here in booking.com that in club room there is a jacuzzi but we didn't have that
The location was very good and accessible, and the room was very comfortable lack of receptienists and delay of the room service
The hotel was great, just a little more expensive than we wanted to pay. Difficult to get to with Dubai / Sharjah trafic at peak times.
Wonderful shopping location and staff, especially Guest relations Nia who helped us tremendously. Internet slow in business room and hardly used by anyone. Also a dry state so no alcohol served.
I liked the location
the hotel was quiet and comfortable the traffic jam between sharjah and dubai
Catering staff are excellent and food is good, hotel location is good and view is excellent. Hotel used to be Millennium Hotel and when I used my up to date navigator I did not find the new name(Corniche Al Buhaira Hotel) even taxi driver whom i asked did not know the new name. I do not recommend this hotel to people suffer allergy as rooms are dusty and will make them sneezing all the time. water pressure in bath rooms is very low and asked them many times but could not solve the problem(4 nights). room service is very bad. It does not deserve to be 5 stars class!!. I was staying in 3 club suites and expected the best service but unfortunately not.
The room smells unconventional. The barroom wasn't the standard of a Hilton hotel. The bed smells also. I left the hotel until one night. Very disappointed.
Nice view and Very Luxury room Room Sevice is not 5 star
the view from the 25th floor no private beach
Excellent staff, perfect location poor wifi access in room
lovely atmosphere,pleasant staff and nice view. room smaller than other two hotels i stayed at . same price
The Staff could not do enough for you. The room was excellant, Bathroom and wet room superb, The most comfortable bed have ever slept in. The infinity swimming pool was superb. Not enough sun beds around the pool area. Booking.com did not give breakfast option at this hotel
Great service High alcohol prices
1 services and the facilities 2 the helpfull staff 3 the comfartablety and the hotel location no
Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.
this is a luxurious hotel where the staff are extremely pleasant and helpful. can be difficult to get sun beds in pool area.
brand new hotel so very reasonable price. Good location with lots of life day and night. staff were very well trained and attentive. Good gym and spa facilities. All rooms have a sea view. As it is a tower block lacks the charcater of other Sofitel beach hotel and there is no beach access. They do give you a towel for the public beach! The pool is very small there are very few loungers. These are taken up, it seems, on permanent hire by a few couples!!
the helpful staff through-out the hotel and their attention to detail n/a
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
friendliness and disponibility of staff very good accomodation, nice and large rooms, many facilities the choice of resturants as part of the complex the quality of food central location to explore Dubai
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
Service excellent, roooms very nice and the poolarea
thank you for your hospitality and i ll try to vist you again
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area