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The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Staff service and proximity to lagoon Noisy room
Good, comfortable; efficient, friendly staff.
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
Location and parking only Bad services , bad bofy , very old items and very expensive
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
Its good for family with kids The price is too high
building , luxury,international and family hotel
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
Amazing hotel and brilliant staff, pricey but worth it!!
If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
Perfect Hotel for long and short stay transfer at Dubai Airport
Staff really helpful.Room comfortable. None
Massage chair The room was not properly clean, there were lots of dust
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
I came in late and left early but the staff were great. Thanks, jwk nada
I thought the room layout was very nice and was very impressed with the bathroom facilities.
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
the beds was amazing very comfortable the staff was helpful we had good time.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
pool and beach rooms are very outdated
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
It definitely needs to be reface, remodel
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
This was my first time in Dubai so I wasn't aware of how big it was. I chose this hotel cause it was in my price range and it still had a nice long pool. Once I got there the pool did not disappoint! It was very nice with shade and sun, full service and quiet! The staff here we're very friendly and helpful. The was great, much better than other hotel breakfasts. The room was large and so was the bathroom. I didn't try the restaurants at the hotel but they were always busy so I'm assuming they were good! The subway was right down the street. Overall this was a great place to stay and I would highly recommend staying here! The bed was a little hard and the room had a funny smell. I had mentioned to the staff that it was a little warm in my room and I attempted to turn down the AC but that didn't work. I think the building is climate controlled and it was a little warm for me. Also I didn't appreciate that they charged me to print out two pages worth of vouchers for a tour. If you are familiar with Dubai and you know the Bur Dubai area then this is a great hotel. If you are not familiar with the city then realize that this is in the old part of town. The new/modern part of the city is about an hour away with traffic. Although it is close to the subway it is still very inconvenient to get to the more tourist areas.
Great view of the city, close to train station, great employees , great atmosphere
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
Room was fab. Very clean and good location to Dubai mall and airport Hotel transfer was v expensive. Hotel staff tell you excessive price for taxi trip and then get you a driver. You don't realise you're being ripped off until you get into a metered cab. Insist on a metered trip every time and just get s cab from airport.
the enviroment of the room
Very good room. Everything was perfect.
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
Hotel staff has managed the beach and associated park in a professional way and it was a great experience there. The only problem was water pressure in the washrooms which was too low!!
Pool, food, gardens and general comfort at the hotel.
nice location and envirument for relaxation check in was slow process
the pool is very good mianly for family Just i arraived to tho hotal the receiption most be take only the rate for stay period but she take more money as a down payment for any problem and i am not happy with this
I wait one hour for the room
I like the main sweaming pool's set up, however the small one is a little bit dirrty and needs to be cleaned carefully. Yes offcourse I did not at all like the way of talking the main hotel gate keeper with customers, for example my son had brought some sandwishes from out side and he was heading towards room # 115 & 117 but in very offensive way the door man stopped him saying that it is not allowed and them I try to find out from him why as it is not written any where in the hotel this note then he did the same thing with me in which I fired him infront of his supervisor saying I am not at your house. but the supervisor solved my problem saying to me please do not bring food in future in this hotel, but really I have visited number of hotels in Sharja such as grand hoter Carliton but I never have such experience.
The only good thing about the hotel is the beach otherwise it is a waste of money the hotel is noisy at all times, I could not sleep well when I stayed there. I stayed in a non smoking room but I used to get smell of cigaretts and when told the hotel they did othing. I felt as I was forced to accept many things around me. The reception were rude with me at times especially when I wanted to check out. I will never step into this 2 star hotel which is poor.
Reception in the hotel beautifully designed hotel is fantastic The beach is very beautiful swimming pool is not clean Reception in the hotel beautifully designed hotel is fantastic but for the rooms too bad for not worth the amount, mattresses in the rooms is very old and uncomfortable, curious thing about this hotel adds to the price of breakfast and this thing in hotels in the state does not exist,
Big rooms, friendly staff Small lobby
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
When I arrive with my wife and 3 years old we didn't take long to get our key ,,, when I see the Iit was small which I didn't like,, the internet give me a headache sometimes connect other most of the time disconnected, ,, In general due to what I pay it should be much better
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
Big room Bad smell in the room
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Great room and service.
staff car parking
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Price for value given nothing
Location, Breakfast, Room's size (large), Shuttle service to Dubai City Center nothing
Catering staff are excellent and food is good, hotel location is good and view is excellent. Hotel used to be Millennium Hotel and when I used my up to date navigator I did not find the new name(Corniche Al Buhaira Hotel) even taxi driver whom i asked did not know the new name. I do not recommend this hotel to people suffer allergy as rooms are dusty and will make them sneezing all the time. water pressure in bath rooms is very low and asked them many times but could not solve the problem(4 nights). room service is very bad. It does not deserve to be 5 stars class!!. I was staying in 3 club suites and expected the best service but unfortunately not.
I liked the location
Wonderful shopping location and staff, especially Guest relations Nia who helped us tremendously. Internet slow in business room and hardly used by anyone. Also a dry state so no alcohol served.
The location was very good and accessible, and the room was very comfortable lack of receptienists and delay of the room service
The hotel was great, just a little more expensive than we wanted to pay. Difficult to get to with Dubai / Sharjah trafic at peak times.
nice view of the lagoon,good location internet not free of charge,even in the lounge club, staff at reception too slow and mostly they are not on they table,it was written here in booking.com that in club room there is a jacuzzi but we didn't have that
Nice view and Very Luxury room Room Sevice is not 5 star
The room smells unconventional. The barroom wasn't the standard of a Hilton hotel. The bed smells also. I left the hotel until one night. Very disappointed.
the hotel was quiet and comfortable the traffic jam between sharjah and dubai
the view from the 25th floor no private beach
Fantastic hotel close to the beach and restaurants. Rooms and facilities are just second to none, but above all, each and every member of the staff is just exceptional - the best service I've ever had in a hotel!
Great service High alcohol prices
the helpful staff through-out the hotel and their attention to detail n/a
staff location beach price paid breakfast somewhat outdated but with the price I paid I have nothing to complain about
Courtesy of staff Toiletries Central Location Lobby Design Spacious room Asked for king-size bed, got 2 queen-size Pricy drinks at the bar downstairs A bit of small bathroom space itself (stall). Limited TV channels Not a big pool Small saunas
The Staff could not do enough for you. The room was excellant, Bathroom and wet room superb, The most comfortable bed have ever slept in. The infinity swimming pool was superb. Not enough sun beds around the pool area. Booking.com did not give breakfast option at this hotel
The location, staff, services, pool area, nice room with nice bath The breakfast was good but despite of lots of choices the taste wasnt that perfect. You can not deslike any other thing in this hotel, everything was truly amazing.
Amazing hotel wit staff and all resources super
Excellent staff, perfect location poor wifi access in room
lovely atmosphere,pleasant staff and nice view. room smaller than other two hotels i stayed at . same price
Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
Location is not bad especially in winter since it is close to dubai mall. They have free shuttle from/to airport. Large rooms. No covered route to dubai mall.
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
The hotel is in a great location, just on a short walking distance of the Dubai Mall and the Burj Khalifa. It was the ideal location to be. The breakfast is amazing. The staff is extremely professional and helpful (Trimlesh, and others). No free wi-fi in rooms.
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
Service excellent, roooms very nice and the poolarea
thank you for your hospitality and i ll try to vist you again
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.