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Rooms were superb. Service was excellent.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
The staff were extra friendly. The spa is closed on weekends.
Excellent location friendly staff
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
locations Cleanliness of my room
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
Service was excellent, especially Francesco who made us welcome from the moment we stepped through the door. The hotel was extremely clean and very close to the metro station and Trafalgar Square Room was on the small side.
the hotel is so close to the theatres on the Strand and Covent Garden, it makes it so convenient. There was nothing I didn't like but thought the £8 charge for an ice bucket from room service was a bit steep!
Excellent location, very friendly staff, nice clean rooms.
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
location was excellent The room should be renewed as soon as possible. They sold the London of map. It should be free of charge.
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
The room was just big enough and was practical. The bathroom was excellent. TV was provided. I would like to be able to make more than 2 cups of tea or coffee! I take sugar and that was in limited supply.
Everything was perfect
Staff was really friendly and ready to help.
Very central location, good value for money
Concierge people are very nice. Single room has no place for luggage
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
location was fantastic no
location choice of food in restaurant
Very over priced
very central fantastic location.
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
We went on a weekend away because he had tickets to see Harry Potter and the cursed child, which the hotel was a short five minute walk away which was great for me and my friend to get there as it was over 2 nights. However we were never informed that there was to be building works happening throughout February. This resulted in there being no room for a reception desk and little to do in the hotel as everything was cordened off. As for the rooms, they were small and dated, they also didn't have much of a blind for the windows. As there has been a neon lit build finished across the street from the hotel, the room was lit up all night. To add to this there was a false fire alarm at 4am in the morning which no one came to inform us about but we could barely hear it from our room. The shower cubicle was really small with a really powerful shower that wasn't pleasant and to top everything we had a cockroach crawl into our room just before our departure that resided under our bed. All in all multiple things went wrong with our stay and I wouldn't recommend.
Access to tube trains This hotel is not a star hotel. Rooms are very small
Location is good Size of the room, the bed and the badthroom is too small, (very small).
Staff were very accommodating. Room was great. Food lovely. unfortunately didn't feel comfortable in area hotel was in.
Nice refurbishment. Staff all very friendly. Difficult to find, using wrong directions from "Google map" Breakfast expensive.
So far the best 5 star hotel i ever stayed in. Real individual design. 21st century, thats what hotels should look like. Also i like that the staff kept in the background but was there when you needed them.
The building itself was unlike everything I've ever seen. The rooms were incredibly large and well appointed mini-apartments. Amenities couldn't be beat. Staff was simply amazing. Restaurants and bar also get high marks. Nothing.
The design of this hotel is breathtaking, they have converted an old town hall and made it into luxury rooms and apartments. Old marble staircases and oak paneling lead to your rooms and then inside is a feast of new design and retro furniture. I don't want to be negative because the hotel was just 'starting up' but we did feel that the hotel should not have opened its doors until it was completely ready. When we arrived we found that fixtures and fittings were not all finished in the main reception areas and builders were fixing snags throughout the building. Our rooms were finished but the 2 bedroom apartment that we booked was not ready so they relocated us for no extra charge. In our room the kettle did not work and the shower design meant that the water ran straight on the floor and into the bedrooms, which is not good if you like a nice long hot shower. When the hotel launches in June it will be a better stay but dont book just yet!
The best hotel we've stayed at in London
Very nice hotel with great design;
Excellent location and so quiet you would not know that you where in such a busy area. Good design , nice swimming pool and gym, lovely room (apartment) we got upgraded we would definally stay again. Room service was a bit patchy and slow it seamed like they where still finding their feet, but all the staff where very friendly though.
Gorgeous facilities, accommodating staff, absolutely scrumptious food. Noisy room.
Other than the location being a bit out of the way, I can say nothing bad about this place. The hotel was amazing, the staff was incredible, there was little they did not think of. Location.
Beautiful facility. Clean, modern and spacious room. Outstanding, friendly staff. Quiet and comfortabl bed. Both restaurants were fantastic--excellent food, really top notch. Nothing.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
The room was lovely - everything you needed and amazing toiletries. The location of the hotel was ideal, a short walk from Southwark or you could walk straight out onto the Southbank. The staff were all delightful and extremely helpful. I'd definitely stay here again.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
Great room, friendly staff, right by st pauls
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
the gorgeous spa the breakfast not being included
Location and Spa A little tired in places
I found the staff to be very helpful and professional in every aspect.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
view, cleanliness & friendliness of staff absolute nightmare to get to because of road works surrounding the immediate vicinity, however, this isn't so much a negative about the hotel itself. was disappointed we had the choice of either paying an extra £30 to park in the public car park opposite for 2 days or an extra £50 to have it valet parked. we weren't expecting such a high charge.
Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities. Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.
We were given a room that had a fantastic view over the quay.
The concierge put me in a ceappy room cos I didn't dress professional enough.
Location and the variety of shopping. Location gives easy access to central London via tube or ferry Nothing negative
Staff were excellent. Hotel very clean and well kept.
A lovely hotel. Very nice rooms. Excellent location
Location, public areas, staff
Excellent location Television didn't work and suite is looking tired
Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!. No Bad Point to report.
The cleanliness of the room was fantastic and the bed was very comfortable.
It was very modern, and luxuirious.was a ery friendly atmophere.the staff were very nice and polte, and it was very clean and spacious. The windows did not open, and the heating was hard to work, and when we asked how to owrk it, the staff said they would send someone up to our room to sort it and they didn't .other then that, perfect
Overall stay was ok. IMHO there are better options closer to the London landmarks.
High level of service from well presented staff, comfortable accomodation and welcoming coffee louunge. Noisy baby (unregistered) through thin walls in the next room. Your staff were helpful and accomodating
easy check-in, nice rooms terrible, over priced food... £20 for a sandwich! Also woken-up four times by the housekeeper in the morning.
Complained about my stay ? No reply to date ?
The staff were very courteous and helpful. The interior is definitely a sight to see. The location was excellent. The free Wifi Internet service was poor, and there was no Internet service when hooked up directly to an ethernet cable.
excellent restaurant! highest quality Breakfastbuffet ever! great gym/spa stylish
Central to Liverpool Street Station and central to London
Geografic Situation near Train Station. Loudness of air condition
I found the atmosphere at the Andaz to be very pleasant & relaxing. The majority of the staff were very convivial, efficient & well mannered. They couldn't do enough for you; particularly Sari in 1901 & the "head waiter" in Eastway on the Sat morning. We will definitely bereturning at some point.
Fantastic best hotel in london
The hotel was very modern and current which I liked and the staff were superb - very polite and couldn't do enought for me. Check in procedure - seemed a bit unorganised with the laptops and no real check in desk. The computers also kept breaking so staff had to go to a seperate room to activate room keys etc. Would prefer a traditional check in desk system.
Perfect location. Quiet. Excellent breakfast Restaurant closed at 4 pm
the beds were amazing so was the spa and exercise facilities The bar was pretty subpar.. terrible lighting and uncomfortable seats etc.. I had arranged a business casual meeting there and we ended up leaving. but when you are in Shorditch there are so many options. I know that it is a small thing but at this level it is the details that make the difference, the fact that there was instant coffee in the room seemed to be an oversite.
Breakfast was chaotic had to ask staff for various things.torn wall paper in room. air condition noisy all night.
The wait staff at the pizza bar gave excellent service. Rooms were dated. The bathroom on the 2nd floor had peeling paint, the tub faucet in room 510 leaked on to the floor, no adaptors plugs in rooms for international travelers. Computer room was out of service for the duration of our stay. No valet service available. This hotel should be 1-2 stars at most. The staff at the hotel avoided eye contact. Did not recieve value for my money.
Very pleasant suuroundings. The room was booked as 'executive suite' and wasn't as big as we had anticipated,(the two beds necessarily pushed together) although the jacussi was good. View over the water from the bar was lovely. Breakfast was good.
It is convenient for the O2 The staff were very unhelpful and breakfast was a scrum.
Only stayed for one night as watching a concert at near by O2, did'nt use any of hotel facilities but hotel seemed very good. Very near O2 stadium hich was great for our needs. Not much else happening arounf hotel and alot of building work still going on
Helpfulness of staff. Convenience of location. They provide a good service for business travel, with relatively efficient check-in and check-out. Bed quite uncomfortable, I would expect better than two narrow singles pushed together for a double, and the bedding itself wasn't comfortable.
View and location was great. I didn't like the service. Asked twice for the air conditioning to be regulated down. As it was blowing at 28 degrees. First time was in the morning so they had all day to fix it. 2nd time was that night.. The resolution was they could open a small window for us. There was no smile and no service mind. The person behind the desk was just annoyed that there was something for him to fix. I asked for another room of that was or another fan.. But no...
Good Loaction Wifi internet frequent breakdowns
the room was best breakfast was very disorganised. no clean tables. not enough staff.
Location Couldn't get the temperature below 25.5C so the thermostat or heating was broken. I ended up in a smoking room which I didn't even think existed anymore, so if you really want to stay here check up on this.
My room was entred 3 times in the morning by a member of staff and not even a know or apology was heard!!
The service was outstanding from the moment we stepped out of our vehicle until the following afternoon when we left. We could not have asked for anything more. There wasn't anything not to like.
Stunning views, huge luxury bathroom with freestanding bath overlooking the city. Very comfortable bed, every comfort provided, even a warm towel when you finished swimming! Bar was quite expensive, but was to be expected
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Bar was nice Room was small and underwhelming consider g how much we paid.