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staff very courteous and effective. Rooms had Wi-Fi very, very shabby
Location is very good The front desk staff are far from been friendly The bed is very small The restroom and the bathroom accessory are in very poor condition. Water pressure is low and the temperature of it vary from ice cold to burning hot without touching the faucets
Nothing Worst service ever! Employees weren't helpful and there were rude with us! (Employees who worked at night)
The price, location and the amenities. Excellent gym and pool included in the price. No.
New year's eve spontaneously chosen. Exactly as expected
The location and the cleanliness of the linens. Staff were friendly and helpful. Lock was broken and there was a desk but no chair. Check-in took a bit longer than I would have liked. I knew the bathrooms are shared, but two toilets in ladies' room for the entire floor was not adequate.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Quiet and safe
They have gym and good location. the room is very small and the employee made a mistake that giving me the wrong room. I didn't argue about it because this is not my persenality but they make mistakes.
The location was perfect, very close to the UN as I wanted. Also cleanliness was good. Yes, the WiFi was okay for normal browsing but was weak for Skyping. I could not Skype at all to talk to my family back home, and I had to wait until I go to work to get a better connection.
Nothing Staff is arogant and secondly room is worst
you expect little of a hostel in N-Y city and this one made the $40 a lot more than just a night in a budget accomodation! I have been in far more expensive hostels in the City and they are no match for this one. Definitely recommended.
Great place to stay if you are traveling alone to NYC Na
The whole place in general is very safe and monitored. So the safety problem doesnt really exist there. The windows open to provide fresh air. Lots of bathrooms. Easy area to get out of and get to whereever you need to be. However, they have a curfew, a human body limit per room and will try to charge you for as much as possible during your stay. I had to rent a DOUBLE bed room because i had a friend stay over (which apparently isnt allowed). No food, only 99c soap to shower with and no ventelation in bathrooms. staff is rude at any chance they get and the other guests staying there weren't any better. They even charge you per bag if you want to leave your bags in the locker room.
Wow! to the location and gym facilities. With just a few small fixes, this could be a great (NYC inexpensive) place to stay. There was no facecloth provided There were ZERO coat hangers in the closet in my room, despite lots of space for them. One of only three showers in the only male bathroom on the 9th floor was broken (the water control handle was broken off) and could not be used. Your wifi network system blocks all access to destination port 465, ie SMTP, one of the oldest and most basic protocols on the Internet. Yes, many people get their mail through the web (http) nowadays, but many of us don't, and there's no security or other reason to block ssh, ntp, smtp, etc ports. First day, there was no shampoo nor conditioner in my room Second day: there was conditioner but no shampoo in my room. There was no water fountain / source of drinkable water on the floor (bathroom taps sprayed). On two cold days in late April, the room was too hot at night.
Noisy: banging through the night. Cleaning staff did not respect do not disturb sign on door knop
Pool was fun. Staff was wonderful. Room was inexpensive. Location was great. Room 905 -- private bathroom was nice for us traveling as a father and son. Very Spartan. Feels like an old apartment building or dorm room -- room floor is linoleum, tile is old, windows are old. The room felt clean, but there is grime in the corners.
Location was excellent and price was affordable. $2 to store a bag was reasonable and security staff assisted with that cheerfully. Perhaps it was an off day, but the 8th floor had a pervasive odor that was unpleasant to say the least. I also was cursed with untidy floor mates who messed up the bathroom and this wasn't cleaned during the 14 hours I was sharing it. The front desk also had an indifferent attitude while checking in - almost as if my presence was disturbing their other plans for the evening. I am pretty tolerant of shared facilities and budget properties in NY, but overall this experience managed to fall even below those standards. I enjoyed my stay at the East Side Y last year, but this stay at the West Side Y left a lot to be desired.
I like the comfort of just walking around the city and close to subway stations, shopping area, central park and others. Staffs are very good and accomodating except the guards coz i saw a woman with stroller and baby with bags and they dont even care to open the door. I dislike other guests who does not care about other guests esp in the middle of the night.
Sheets and a blanket was a pleasent surprise! Also cleaning every day was luxury thing. Room was warm and the hallways were in good condition. Bed was comfy too. Staff in helpful and you can enter the guesthouse anytime. The toilet at the 9th floor is hidious. There was some little bugs flying, I thought that okay whatever, but when I saw a cocroach I thought this is too much. You can use the swimming pools showers and toilets, they are renovated and in excellent condition.
Excellent location near Central Park, close to subway stops. One of cheapest places to stay in NYC. Single room had AC, small flat screen TV, desk and chair. Free wifi that works fairly well. Can store luggage before checking and after checking out for $2 per bag. Can use Y facilities, gym, pool, etc. Communal bathroom is usually a mess. Water on floor, sinks stopped up and horrible smell. Sometimes noisy with slamming doors so bring ear plugs just in case
The location was perfect as we were across the street from Central Park, close to Lincoln Center, Columbus Square, and other great cites in the city. The staff was very friendly, and I appreciated the fact that there was a security desk in the lobby. The beds were surprisingly comfortable for being bunk beds and the room was very quiet as our window faced away from the street. The shared bathroom and showers were a bit of a challenge, but, considering the price, wasn't too bad just inconvenient.
It's very closed to the central park. The bath shower is old and hard to be used.one of the shower's ceiling is leaking.And it's not convenience to use the hair dryer.What's more, I lost my pajamas at at the hostel.It just disappearred in my room.And the housekeeping said they may take it as the laundry.This is redicules!
Good value and great location. Great staff and security as well. Clean sheets and passable furniture. This is definitely an alternative to the el cheapo rooms in the East Village and felt safe at all hours. I would recommend this place again when traveling on a tight budget. The glass shower doors afford no privacy when showering. Don't know how the women's showers are configured, but for the guys, it's three next to each other across from the sinks/mirrors. I was brushing my teeth at the mirror facing the mirror and the guy behind me in the shower was, well I had to close my eyes. Also be advised that this is a really nice hostel, so expect loud kids late into the night. However, never enough to wake me up (I was there for five nights).
Best location Bed is not comfortable
Clean, friendly staff and based in a good location
nothing. the person on the phone was super rude. it was late and obviously they could give to shits that it's raining and it's 11pm and you've double booked me. im sure this place in nice but c'mon. you don't double book and make it seem like it's the customer's fault. and then don't help them book another hotel or motel or whatever. god knows if i even got my money back. don't really care. thanks guys.
Privacy and friendliness of staff
The location I'm no picky guy, but it's definitely an experience to sleep in a room that is 21 square feet ( 6' by 3.5' ). It's always a question of the 'bang for the buck', and I'd rather pay $90 on groupon for 100+ square feet with my own space rather than $50 for 21 square feet.
The sitting room was nice and big with a few tvs. The beds are bunkbeds. The lockers in Room 326 did not close so you could not put a lock on them.
Every person that I saw coming to the front desk, including me, would have a reservation problem. Or it wasn't registered, or a different number of people were booked. If you stay there more than one night, expect to have to change rooms!
Reading reviews over Broadway Hotel & Hostel on the internet, we had low expectation and was prepared for the worst. But we were pleasantly surprised on arrival on how good this hotel is. We had the Double Bed / Deluxe Room. The room was clean and spacious. Excellent bed with clean sheets. Nice, clean bathroom and clean towels everyday. Two blocks away from the subway station, and lot of nice restaurants / cafes in the neighborhood. no water cooker, no phone
There were the problems with hot water in the bathrooms (2nd floor) in the morning during my stay in the hostel
Good location, nice atmosphere, cleaner than the average hostel in NYC always a long line at the reception desk
Clean, but the heating battery didn´t work properly so it was quite chilly in the room.
The room was clean, the staff were awesome I honesty did not have any dislikes
Hotel staff was very friendly and helpful. Our hotel door was jammed a bit and was hard to open and close. The door knob was also broken so you would have to turn it all the way and basically kick the door to open it.
The hotel was nice,but staff was really rude and unwilling to help you. I wouldn't recommend this hotel to people witch are looking for a hostel like experience. Staff,Staff,Staff,especially male Caucasian guy. He was rude to me and my sister.
The staff were really helpful and the room was very clean The room was not available for us on the first night and we were checked in at another hotel. Also the tv didn't work, there was no iPod dock and the shower valve was unreliable.
The mattress of the room was criminal and there is plenty of room to improve the premises of the hotel and its rooms. The price is high for the quality obtained.
Staff were very nice and helpful. Room very small, but as I expected. Bed comfortable and accommodations were great for the price.
location dirty restroom
Clean Location Noisy room No towels Cheep facility
I had to sleep with clothes on because the room (210) was very cold. Also the bathroom was not clean. Someone else had left a pizza box in the garbage can and it remained there for two more days.
It was near Central Park and subway so everything was convenient . You can go morning jogging in Central Park . It was fantastic !
Location is great for ne I don't remember the last time I overheard that many people complained that the staff really don't care. It felt like the staff were just there to collect their paycheck and it's a job they really don't care about as they have something better to do
location The horrible staff that "blacklisted" me being a New York state resident. I was also unimpressed by the clogged toilets full of feces and the obvious hard drug use among the staff. They seemed to make a sport out of making guests feel and unwelcome and intimidated; as if I was checking in as an inmate. "Blacklist" or not, I would rather sleep in the snow than come back here.
What an unusual place! You walk up four long flights, get a bright and clean though windowless cell, find acceptable bathrooms down the hall, and wonder if it's a good idea. The room has tiny cabinet, light, plugs, mattress, sheets, blanket, pillow, trashcan. You were given soap and shower slippers. The floor is locked and your room is locked. Hardware screen for a ceiling to make the HVAC common to all 80 cells and it works well. A number of students with backpacks giving it a hostel feel, though the lower floors have the same design though much older and occupied by local Chinese. Apparently the design is a tenament style housing for single men. Very interesting. Unusual value for Manhattan. Safe. Don't go for the view.
None I would rather sleep outside than sleeping in this hotel
room as cheap They put me in a cheaper room (that i didn't reserve) and charged me for the room I booked. they filled up all the rooms so i was unable to switch.
000 I very wondered, because I charged twice for this hotel: the first I charged after reservation and the second I charged when check-in. I'm very wondered and it's very horrible!
Proximity to china town It's worst Hotel which I have come across in my life and it's zero return for money. The rooms were extremely small with roof top open, you cannot speak to anyone being in room. Bathrooms were extremely dirty and wet and no soaps, showers were extremely slow. No Toilet papers, common bathrooms are many but all are occupied cause they have 55 rooms on same floor. Which are shared by everyone. I will never recommend an individual for this room. But the guy at reception was very good. Around the street I came across two guys who have done the booking for same Hotel but at mid-night 2:30 am they were denied room as their Room was given to someone else. So overall extremely poor hotel, without any facilities, open roofs (there's iron mesh which is roof of some 55 rooms) but can be good for students who cannot afford more money from china:-)
The hotel is right in Chinatown, which is one of the most vibrant and interesting neighbourhoods of New York City. There are some great restaurants around. Read the facilities description carefully: these rooms are about 1.5 x 2 metres -- more like renting a shelf than a room. The bathrooms are shared, and there are no elevators. Perfectly fine for the budget-minded single traveller, but be sure you're comfortable with this!
Certainly a value for money choice because I could only stay for a few hours there. Distint (urine) smell in the staircase accessing to the hotel.
You get exactly what you pay for, a very safe, clean and very, very small room about 4 feet wide and 6 feet long. But that is exactly what I wanted, plus an internet connected computer at the end of the hall. Also very, very quiet. Stairway was a bit dirty and there was no elevator up to 5th floor.