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Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.
Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy. Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
Location of hotel. The hotel's food court Resort fee (whatever that was) was too high. Room tv with HBO did not work
Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights. Music in elevators very loud.
Location and the food and bar area
The Location thats about it For Manhattan the price was not bad Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much.. Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
-Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically. -rooms a bit small -bathroom very tight
The atmosphere is create and good vibes all around. I love the style of Decor
city kitchen tiny room. provide nothing that is needed including gowns, slippers, water.. not like a 4 star hotel.
I don't like it Cause the room was dirty
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Very Nice Hotel with a lot of action Expensive
Location Response time of the staff and high cost to eat hotel restaurant...
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
The did not clean the room very well
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Clean spacious rooms, good service, not great wi-fi
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Location Radiator pipes baning all night no sleep at all
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
Perfect place to stay- within walking distance to so many things! Transportation desk clerk was very rude and the transportation requested didn't happen.
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Only location is good Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
Hotel location is wonderful. Walking distance from so many NYC landmarks.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
Near Times Square, cleanliness and open room with large window...
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
for the buffet breakfast they write down 18% tip???
Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside. WiFi wasn't free unless you sign up to rewards club.
Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel. Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
Nice hotel friendly people The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
This is a great little find from my perspective. The staff were all smiley and helpful, the bedroom was modern and clean; everything was thought of, from tea to ironing boards to self catering facilities. The bed was extremely comfortable and the condiments refreshing. Breakfast/coffee was free and delicious - so it was a great place for me on business, but would be ideal for tourists as it's just down the road from Times Sq. Feels boutique because it's small, but extends upwards to around 40 floors! Easy, no nonsense, practical hospitality.
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Unlimited cookies! Location location location! The Maid staff was ready to clean rooms by 9. Forgot to put the do not disturb sign up lol. Rooms were always beautiful. Extra blanket should be in the room
Everything about the stay was top notch!
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
They don't give you any options or choices for early check in.
Flexible with checkout, very helpful staff. For the price, breakfast and internet should be included.
Good value for being in the middle of Manhattan.
Great location. Nice size room. Friendly staff Had to take elevator up to lobby
Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it. Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.
Rooms were large compared to many other hotels in New York.
Clean, comfortable rooms. Easy access to elevators to rooms. Staff was very courteous & accommodating. No problems.
Hotel was excellent - perfect location if you want to be in the middle of the action in NYC. Staff was courteous and extremely helpful. Room size was great, room was clean and comfortable. Excellent value!
Took the wife to NYC for a romantic getaway, and wanted to stay in the Times Square area to be close to theaters. This property was perfect for us! Clean, modern rooms with everything we needed, and all within a short walk to the heart of Times Square. we would stay here again in a heartbeat. On the check in website, I made request for highest floor possible with a great view away from the elevator. We ended up on the 29th floor, corner room at the end of the hall which was everything I asked for. At check in I also requested late check out and was allowed 2.5hours which was perfect for our departure to the airport. this Hilton and its staff were top notch. Thanks! Room was cool, had to crank the thermostat to 80 to get warm . This could have been due to havering a corner room with lots of windows. Housekeeping, unfortunately, turned the heat back to 67 each day so the room was cool'ish when we got back each evening. Not a huge concern.
Hotel was very convenient to everything and very well kept. Room was great and had great view. Very spacious for NYC. No complaints.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Very Clean, Very Modern. Loved it!
Location Overall atmosphere less than satisfactory
Very clean rooms, updated rooms, great service, great location.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
The view of the city and comfortable bed
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square. but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Loved the shower, bed and location. Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
View from the room was excellent. Staff was very attentive to my needs when necessary Nothing
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay. The air conditioning filter was clogged.
Liked our room location (corner, 31st floor) Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
The room and location was wonderful Staff not so friendly.
Clean. Modern. Comfortable. Lack of parking
Great location, great size of room, has a fridge in the room. I
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
Great location and our view was fantastic. No refrigerators
Great hotel, nice staff, good location. Definitely a good value for NYC!
Clean/Modern rooms We had a lot of trouble with payments (no record of booking and overcharging credit card 5 times) of rooms otherwise great stay
Staff was very attentive! Everything was fine...
Brand new hotel in a central location. Very quiet. Friendly and helpful staff, both housekeeping and on reception. Situated on a slightly seedy street: a couple of adult dvd stores and a Parole Office. The air conditioning unit located in the room is very loud. There's no coffee/tea making facilities in the room. Not really a bad point - maybe just a nice extra that's missing.
The staff were superb and the hotel was gorgeous!!!
Staff was very helpful - hotel is very quiet - very clean - very comfortable -certainly will use hotel again - nice breakfast and bar area no
The hotel service is great. Hotel staff is very nice and they send the cards with the weather forecast every night. The location for the hotel is convenient but the neighborhood is not very safe, especially when you walk back to hotel alone at late night.
Close to subway, bus station and walking distance to Times Square, many food places. The beds were very comfortable. A bit of a weird smell when entering, and the elevators took their time but overall, we had a great time there. The rooms were small and compact, very comfortable.
Rooms were perfect, staff were amazing!!! The bed was like sleeping on a cloud!! Nothing!!
The location was great for us, next to the port authority and Times Square. Wine bottle opener had to be borrowed from the bar. Other hotels I stayed at had them at reception.
Friendly staff, free internet, stylish room, free brownies and chocolates, The hotel website promised us a rate that included breakfast. However, we were not able to actually book this on line.
location cleanliness and front desk staff
good service and central position for sightseeing and shopping. we waited 20 minutes for somebody to help us with our cases from the 42nd floor to a waiting taxi and nobody arrived. we had to manage 4 large cases on our own.to the waiting taxi..
noice from the peopel who clen the rooms
Great Location Friendly staff Facilities in the room could be improved e.g. there were no tea/coffee/kettle facilities, no fridge & drinks bar, no robes in the room. The hotel was impersonal, particularly on the ground floor and somewhat tired-looking for a 4 star hotel
i loved the location
We liked that we could walk to the Majestic to see The Phantom and the feel that we were in the middle of the city. We were on the 45th floor and we hardly got any sleep. Our neighbors were partying from 11:00 pm-2:00am. Lots of slamming doors and arguing. It was horrible and when I finally called at 2:00 am the person at the desk made it feel like it was my fault for not calling earlier. You need to have security making rounds to insure a pleasant stay for your guests. Plus, it was our 10th anniversary!!!!!
The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!! Cost of items were outrageous, but that is probably just New York, Time Square.
Well placed,we went a lot to the theatre, conciers and the theather -people were extremly helpful and nice Nothing
Location, staff friendliness, room standards
The service was excellent
Great location!! The hotel was very clean and the staff was really nice and helpful.
Good Location room too small
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
Location was fantastic. Close to the action but extremely quiet once you get inside. The rooms were modern, clean and comfortable with a nice bathroom. Staff were friendly and helpful. This hotel lacked a few of the services you typically expect, such as room service, on-site gym and laundry service (although dry cleaning service is available), but this is not a major problem and is justified by the lower room rates compared to the bigger hotels in this area. Would definitely stay here again!
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...