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Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
location crazy crowded lobby!!!!
Service and response was good. Disappointed at the Sunday Brunch.
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
The location. the phone at the room did not work properly
everything is superb... from the location, the room , the food, the service no complain at all.
Luxurious hotel and rooms.
Ubicacion Todavia algunas partes en remodelacion
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
i visited nyc no everything was perfect
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
Amazing park view from the room
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
the uniformed doormen and elevator operators.
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
great location very expensive food
Good location near main atractions Yes, bad attention, lack of amenities.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
The location of the Hotel. Very close to the shopping area and to Central park.
Friendly staff and traditional hotel
The Library is a gem.....Outstanding food, service and ambiance
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
The locationa and staff is great. The Hotel rooms are shabby
the location is great- staff helpful
excellent location in quiet street of Madisson aveniu on Manhattan ,very close to Central park and all shops. Very professional staff always willing to help. Very comfortable beds with beautiful luxury shits with silky finish. aircondition was not working well and making it worse buy high temerature of 40° BUT STAFF WAS VERY HELPFUL BUYING SMALL AIR CONDITIONS FOR EACH ROOM ! Special treatment only for guests with american express credit card, it would be nice if that treatment is extended to those traveling with visa gold card.
Nice facilities and great location Hotel staff could be more helpful
The attentiveness of the staff and the location. The bed was a little uncomfortable.
have not heard any "no, it is not possible" no
small hotel and very close to Central Park. service was impeccable no
Friendly and helpful staff, great location and comfortable rooms
good personal service and good location my deluxe room which is more expensive than their standard and superior rooms already was very small for the price i paid even in nyc. also tiny closet space and drawer space.
The hotel staff was - without any exception - very committed and excellently prepared to facilitate all guest needs immediately Concierge recommended a restaurant (the water's edge) to follow the 4th of July fireworks, but from there one could not see even one rocket. A lot of money wasted for nothing.
The location was great!
great location and view on Central park
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
The service at this hotel is the best we ever had.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
Everything - and especially Norman the Bartender - a great person. None.
Please write at least 15 words
Spacious and well-equipped, comfortable appartmens, excellent location, concept, friendly and helpful staff, free access the Internet, attractive design,
Good location, clean comfortable rooms bathroom too small for double rooms
convinient noise level from the street and ventilation
The location is awesome. The room was great also. Nice bed, shower. Free internet with good speedy. For 7 days or less has a housekeeping for free.
great place great staff convienient to NEW YORK
Me and my family loved the days that we spent in Aka Central Park... The staff is great... The location is wonderful... We felt like home... No
We have nothing but complements for the hotel. The staff were extremely pleasant and helpful, without exception, the location ideal and the quality of rooms first class.
Location, Cleanliness, confort
Staff were very friendly; rooms were cozy and comfortable and quiet. It's quite lovely but a bit staid for my taste. Location though is fantastic
the old world ambiance and the courtesy and professionalism of the staff.
easily accesible and friendly staff no lounge. A hotel of this nature should have a lounge
Everything was first class! No negatives!
The location of the hotel is just wonderful - could not be better. The lobby and doormen were very friendly and got to know us during the week we stayed. Our room was beautiful but had no view whatsoever - it looked into a lightwell. My wife and I felt that the front desk staff let the place down. We were promised an upgrade to a room with a view from one receptionist and told to come back at 4pm on our 2nd day to move. After coming from lower Manhattan to make the promised move the receptionist had a change of heart and told us no other rooms were available - although we knew that there were. Front desk staff were the only disappointment during our stay.
The staff was incredibly thoughtful, and the room outstanding. Not a thing - excellent experience all round
A superb, class-act, old world hotel. The real thing. Can't wait to stay again. No.
Professional staff. Huge room for nyc. Complimentary products in refrigerator (water, sodas) Nothing.
Location, size and service