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The service was outstanding from the moment we stepped out of our vehicle until the following afternoon when we left. We could not have asked for anything more. There wasn't anything not to like.
Stunning views, huge luxury bathroom with freestanding bath overlooking the city. Very comfortable bed, every comfort provided, even a warm towel when you finished swimming! Bar was quite expensive, but was to be expected
The large room & comfortable bed Poor bar
modern facilities but the room was a bit small location wasn't that good for central London but fine for City and Tower etc.
I liked the firedliness of the staff and especially the brilliant location.
We picked this hotel as it was near to Tate Modern. We liked the sound of family run hotel. We were very disappointed. The room was expensive, but it was very small (twin). There were only 2 small bottles of shampoo/bath gel. One bed had no sheet on it. The view from our room was onto a building site. All in all we felt it was a rip off.
free upgrade was great, lovely breakfast, comfortable bed, nice clean room
the location is perfect for an event at O2 arena nothing
very well equipped rooms and comfortable beds.Lots of nice freebie smellies! noise from the building site opposite-not the hotel's fault of course.
Convenience of location; early breakfast on a Saturday
rooms were small
Breakfast The flushing device in the bathroom was broken
Delightful and helpul young staff. They should be complimented. Unfortunately, I didn't take a note of their names.
Location Internet charges - advertised 20 mins for 1 hour but only offered minimum 3 pound session
Direct access to the adjoining Thames waterfront Pub/Restaurant greatly enhanced the experience - I do like to be able to view the river traffic. The only minor disappointment was the full English breafast cooked items in the tureens were not piping hot, and the plates for them were cold.
Unfussy but perfectly efficient service. Few staff but those who were there were very helpful. Only very very minor points, but I couldn't get the soap dispenser over the bath to work. Also, some drawers in the room would have been nice to help keep the room tidy.
View of St Paul's and Thames at breakfast! Wonderful breakfast. Great situation for walking and tube . Rooms quiet and comfortable. Staff very pleasant . Anchor Bar very nice but drinks a bit expensive!
Very good location, the room was perfect, but the bed was a dream, the best sleep ever, kind like sleep in thje clouds, good staff, quality food, Have to pay for internet
Very clean. Bed very comfortable Initial booking taken in wrong name and despite several phone calls and an assurance that this had been amended it was not and the reservation was still in the wrong name when I arrived.On the Sunday evening at around 6.30 I was in my room. The door was locked and a amn with a suitcase let himself in under the impression this was his room. No staff apologised for this error.
No automatic heating system, beds too short!
Excellent location with friendly and informative reception staff. Room comfortable and quiet and rooms etc. well signposted. Well appointed restaurant with lovely view over the river. Soap dispenser in bathroom flimsy and did not work well. Restaurant for breakfast was cramped. Waiters were rushing around and general atmosphere was hectic. Several things were spilt. Coffee was cold and was located in a corner. Had to squeeze past people queueing for toast with a potentially hot drink which I assessed as being a hazard. A review of the layout might help this and maybe a new system of serving hot drinks so that they could be served fresh and hot.
Staff in the hotel very efficient, friendly and attentive The room was very clean The air con was not adequate ?working. My husband had little sleep the firat night - reported to staff - we were refunded the cost of that night and moved to another room. The temperature in this room was a little better but the air con unit made rattling/banging noises on and off all night - this seriously disturbed my sleep. We reported this an apology was given, no refund given but as we weren't sure about the detail of your guantee we weren't expecting it. Had we not been going home we would have moved to another hotel. We were not the only people complaining so there was obviously a problem with the room temperatures - the weather was hot. The intrance to the hotel was through what looked like the back yard - not wonderful but ok, but seeing the chief, in his uniform, and other staff sat on the floor smoking was not good! The eating for the hotel was in the adjoining pub we had breakfast and one diner there. Rating ok but wouldn't eat there again, Food ok staff definately not up to Premier Inn standard. We have stayed in 3 other Premier Inns in the last 2 months - Tower Bridge, Hammersmith & Belfast we were completely satisfied with all of these - excellent service and value, we are not people who generally complain.