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The peacfulness of the hotel and cleanliness of room. Beds where uncomfortable and the chrages for parking for residents was unfair when you pay to stay in a hotel you should have free resident parking, i've never stayed in a hotel before that charged for parking and a £1 an hour is a ridiculous when your staying gor 24 hours or more.
Location. We stayed in a room adapted for a disabled guest - I am a wheelchair user - whilst the size of the bathroom was commendable it had a bath and not a walk in shower. This was not what we expected and not like the last Novotel we stayed in. This hotel is not worthy of its 4* rating, the room was basic and lacked the usual creature comforts one would expect.
Good location for Shepherds Bush Arena and shopping. Staff were friendly and helpful
very good breakfast, nice freindly staff
The room was clean, tidy and comfortable. The reception staff were not very friendly and the room was not good value for money.
Perfect and helpful staff, great breakfast, clean rooms The location, little bit far of Oxford circus but closed to the public transportation stations
Location was excellant and room was very nice I booked a twin room but got a double room instead. I did mention this to the receptionist but she said that they had no more twin rooms. I didn't like the fact that, even though I booked and paid, a twin room that I booked for was given to someone else or that the hotel over book certain rooms.
staff very friendly and helpfull no nothing we had a good stay
location to the westend, mani from the stone roses stayed there at the same time as us so if its good enough for a rockstar then its good enough for me tv reception was poor
The comfort and good selection of restaurants.
We enjoyed our stay and would stay there again. Handy for the tube. Quiet and airy inside.
It was a fantastic location - so near both Hammersmith tube stations. Great value for money, and would be great for families. Would stay here again, but maybe not just for one night, Garden amazing at front of main office and building!! It wasn't that clean, and there was a strange smell in my apartment. There could be more toiletries given. My shower didn't drain properly, and one sink got blocked... So the maintenance of the apartments could be better.
The staff were friendly and the location in Hammersmith is very good The tv did not work properly and was supposed to be fixed by our second day. It wasnt fixed at all during our stay. The room was very hot due to some problem with the bathroom. We could not walk on the floor as it was very hot - must have been a problem with the water pipes. We thought there was underfloor heating. Apartment could do with some ventilation or air conditioning or even a portable fan.
Staff very helpful. Room confortable. Good location in relation to tube. Room not cleaned every day - I had to ask for clean towels. Website indicated that wireless internet available but it was not. TV reception and range of channels poor.
Excellent standards excellent service excellent value for money None
The staff were very helpful at all times. I was given a quiet room that I requested. Bins were emptied daily. Linen was changed regularly.The location is very safe and close to the tube. It is well lit. The outside entrance was kept very clean and neat.
the bathrooms and the kitchen lounge and the proximity to the town the bed was too small we are both tall and king bed is usually the norm these days
studio apartment was very clean faulty light bulbs had not been replaced.
great location maintenance wasn't great- only 1 working light bulb in bedroom, all blinds broken and curtain broken. Also no shower/gel or soap as promised when I rang to check in advance.
Close to the Hammersmith Apollo. We had booked a studio apartment but had a one bedroom apartment with 2 bathrooms which was very nice!
convenient No problems
Good location if you are going to the Apollo, decent breakfas One tatty towel only! You can hear all the noises from the room above
Check in desk staff were very friendly. The room was not equipped with working facilities for instance the kettle plug was in between the beds, the digital box was not working neither was the tv 1-5 due to the lack of aerial, their was no duvet for the beds just blanket and additional blankets, for this weather it was too cold for that. I also experienced difficulties with the toilet flush.
Good, clean, quiet hotel. Excellent value for money and good breakfast. Stayed on top floor and no lift, no problem for us, but can see it would be for others.
Nice small hotel. A little bit noisy but this did not anonoy.
The appartment, although not directly adjacent to the hotel is perfect for a small family or group to base themselves in the Hammersmith area. The keys to the appartment don't give access to the main door of the hotel so you need to ring the bell each morning for breakfast.
Convenient to transportation services. Clean and functional. Lack of 'helpful' services. For example: no secure storage for holding luggage; no late check-out.
Simple and easy, very close to tube and easy to find The staff coukld not find an iron(nothing really to moan about).
The room was very clean and comfortable. The location is very good, it is convenient to access both the Heathrow airport and the center of the city. There is no elevator. Also no internet.
Exactly what it offers on the website
Excellent full english breakfast, staff were friendly. Steep stairs, no lift.