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Service was excellent, especially Francesco who made us welcome from the moment we stepped through the door. The hotel was extremely clean and very close to the metro station and Trafalgar Square Room was on the small side.
Very central location, good value for money
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
The room was just big enough and was practical. The bathroom was excellent. TV was provided. I would like to be able to make more than 2 cups of tea or coffee! I take sugar and that was in limited supply.
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
location was excellent The room should be renewed as soon as possible. They sold the London of map. It should be free of charge.
the hotel is so close to the theatres on the Strand and Covent Garden, it makes it so convenient. There was nothing I didn't like but thought the £8 charge for an ice bucket from room service was a bit steep!
Everything was perfect
Staff was really friendly and ready to help.
Excellent location, very friendly staff, nice clean rooms.
Perfect location for shopping and theater in London. Excellent breakfast in a beautiful ballroom. Nice champagne bar for a drink before dinner. Some rooms are very small and hsave no heating in the bathroom.
helpfulness of staff
it is a beautiful hotel with excellent room facilities. there was a power cut within the hotel there was not an acceptable contingency plan to overcome the problems that were encounted, hence the hotel rating.
The comfort was a feature with a very unusual but welcoming room design. The staff were all helpful and friendly
The wait time for everything was exceedingly slow. A food order could take over 90 min for delivery. The rooms were not sound proof you could here every person who walked by and what they were saying. The staff were not trained for a hotel of that price. The breakfast selection was mediocre and the same everyday for the 9 days I was there. The hotels decor is old and outdated. It was difficult to even have a bottle of water delivered. The food was less and average.
lack of attention to detail.
Location is excellent - very convenient for Covent Garden and transport links. Most of our destinations were within a 10 minute walk. Our room was on the inner courtyard so quiet and peaceful. We had been concerned that the bathroom might prove a problem ( from reading earlier reviews) but although the door is frosted glass, it was not possible to view the occupant from the bed. We enjoyed a full breakfast on both mornings without any delay in service. All colleagues were keen to ensure that every detail ran smoothly. We did n't expect a bath in the bathroom( only a shower) so were delighted at the opportunity for a soak before our evening out. The umbrella came in handy for the unexpected shower on the first night out. We used the spa on the first evening- a little disappointed at the state of decoration. Nearly slipped on the floor when I stepped of the matting. Just to clarify that the spa is run by another company.
restaurant - quality of food and service outstanding . Staff throughout hotel attentive and helpful .
Friendly, efficient and professional staff! A very minor point. The music in the restaurant at breakfast was rather funereal and repetetive.
We traveled in from Heathrow and the hotel was close to the underground stop. Easy walking distance to all major landmarks. Staff was friendly and helpful and the breakfast in the morning was awesome. the 110 outlet in our room had a plug broken into it making it unusable.
Excellent location, friendly staff, good size of the room. Breakfast was very good. Room orientation towards the internal court, the view from the window was completely disturbed by the presence of metallic plate.
Excellent location just off the Strand. Friendly and helpful staff, and great breakfast included in my stay. Rooms are a little small. Also not much of an open lounge area for waiting around or hanging out, but tight space is to be expected for the location.
What's not to like! Everything was outstanding! The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!
The Savoy stay was one of the most exceptional stays that I have had -- extraordinary from the moment the taxi door opened. I needed a rest and wanted to visit London, and the Savoy was worth every penny. Location is perfect. Food and service were outstanding -- didn't feel the need to leave for an outside restaurant. Breakfast, high tea and dinners were delicious. High Tea was conceivably the best I have every experienced. Room was like a cocoon, and their baths are legendary. Will be back soon for another break. I was disappointed that the spa and pool were closed for renovation.
Spectacular in every way Not being able to stay longer
despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch. gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.
very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit. not much..
Everything was great, a bit expensive but that's central London. Nice Bar and pool. There was a cold draft coming from the old windows and the heat did not really heat the room. However, when we brought this to the attention of staff they came up within 5 minutes with an electric heater, and the next day called to make sure everything was OK. Breakfast could be included in the high cost of the room.
the quality of the beds I would prefer a buffet breakfast
Clean room, stylish lounge, excellent bathroom suite Felt a little expensive as did not include breakfast
great staff and great breakfast, no buffet
Didn't like much but the staff are very friendly Rooms are very small
Staff were very helpful and the hotel was certainly central - paid for a mid range room which was really quite small with no view would hate to see the standard size Room size
The situation of the restaraunt above the bar made it a very noisy experience
All of the staff were alert and looking for an opportunity to help. Excellent service.
Attention of staff is the best I have experienced in London. Parking of car. Ambience. Decor. Only the price!!
It's location, being within short walking distance of most of the interesting places in London Arriving by car stopping at a bus stop in front of the hotel to get the luggage out of the car. The attendants were very prompt though.
Gd staff at check in. Breakfast staff less impressive - alth busy with lots of things ! Cleannliness no kettle or tea Worn furnishings
The reception person from the us living in the uk (1) dirty carpet, not vacuumed, (2) minimal breakfast offered, (3) manager turned off heat in bar while I was working on my computer, (4) no light in shower room and did not bother to replace when brought to their attention, (5) housekeeping ceased after the second day, (6) had to prepay full 7 days upon check-in and had a key deposit, (7) wi-fi only available in the bar, (8) no change of linen for the full 7-day stay, (9) no change of bath towel and no bath toiletries (** this list is not a complaint, just a statement of fact **)
Nada positivo, solo la ubicación Mala atención, pésima limpieza, baños compartidos sucios, habitación sin calefacción, simplemente horrible. No se lo recomiendo a nadie
Very good location! The hotel is close to three underground tube stations, Charing Cross Station, Temple Station, and Covent Garden Station. It is almost at the center of London, and serves as a good transportation hub. I didn't find any special bad points. The shower drained a little bit slowly, but the other youth hostels that I had been also had the same problem.
Great location, cheap for the area Some noise up to 3am from the inevitable party-crowd travellers that such a cheap place attacts. No hot water one day. Blocked showers one day.
Great wifi. Kind front-desk personnel.
Friendly and welcoming staff, location excellent, warm room and hot water. For the price very good value. Difficult to find bathrooms and toilets - should be marked on the door.
Nothing This hotel obviously had an S missing from the word. If there had not been a £50 deposit lost I would have relocated to somewhere else. There was no lift, 5+flights of stairs before you get to a room where the curtains are only hanging on by a couple of hooks,you were expected to make your own bed, and there were traps for cockroaches under the beds.
location and staff broken plug sockets, dirty floor and toilet facilities
nothing much , honestly speaking, It is dirty and had bugs I was bitten everywhere u can think of. nothing much , honestly speaking, It is dirty and had bugs I was bitten everywhere u can think of.
No good points Very dirty. I book for a room for 2 persons. They gave me a room for 1 person with an extra-bed. Extra bed was very uncomfortable
Nice friendly staff Very basic facilities, very dated and the carpets need a good clean, new towels required and cleaner linen.