Given the price, the facilities here are atrocious. Just 2 Tea bags in the room, tiny ensuite that is almost impossible to use (shower). Lots of things were broken or needed looking at. Won’t bother to stay there again.
4 stars
DoubleTree by Hilton London - West End
92 Southampton Row, London, WC1B 4BH, United Kingdom
London, United Kingdom
See location+44 207 242 2828Photos of DoubleTree by Hilton London - West End
Overview
DoubleTree by Hilton London - West End is set in London and is a short walk from Russell Square Tube Station. It provides a fitness centre, as well as an express check-in and check-out feature, a 24-hour reception and 24-hour room service.
There are a variety of amenities on offer to those staying at the hotel, including a concierge, laundry facilities and meeting facilities. In addition, the multilingual staff are on hand to offer local information.
All rooms are bright and modern, and have air conditioning. Each includes free tea and coffee making facilities and a private bathroom.
In-house dining options include restaurant, which is a convenient spot to have a meal. 92 is an ideal place to enjoy a drink before discovering what the local nightlife has to offer. A selection of dining options are also found in close proximity to the property.
DoubleTree by Hilton London - West End is situated just a short walk from the British Museum and Central Saint Giles. Guests can also discover Oxford Street.
Latest deals for DoubleTree by Hilton London - West End
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at DoubleTree by Hilton London - West End
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Free toiletries
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Packed lunches
- Food can be delivered to guest accommodation
- Coffee machine
- Special diet menus (on request)
Services and conveniences
- Business centre
- Express check-out
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Private check-in/check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
- Free Internet
General
- Soundproof rooms
- Family rooms
- Telephone
- Seating area
- Slippers
- Privacy curtain
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Accessibility and suitability
- No smoking
- Disabled access
- Hypoallergenic
Bathroom
- Shower
- Bathrobe
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Things to do
- Bicycle hire
Family friendly
- Kids meals
Fitness
- Fitness centre
Reviews of DoubleTree by Hilton London - West End
7.9
Good
2884 verified ratings
Wonderful
842
Very good
496
Good
549
Okay
300
Fair
322
Mediocre
163
Poor
212
Summary of reviews
Guests say
Guests praised the hotel's location, highlighting its convenience and accessibility to central attractions. However, many expressed dissatisfaction with the service, particularly regarding housekeeping and room maintenance. Cleanliness was also a concern for some, with reports of unclean rooms and inadequate amenities. Overall, while the location and staff were appreciated, significant improvements are needed in service and cleanliness.AI-generated from customer reviews
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Score by provider
7.9 out of 10
1996 reviews
7 out of 10
21 reviews
7.5 out of 10
14 reviews
6.4 out of 10
7 reviews
All reviews
We were told at check that our room was upgraded, but it was tiny.
Breakfast is very poor. Gym is insufficient.
Pros (+) Breakfast was famtastic
Cons (-) Couldn’t control the temperature in the room. Hot in the evening
Pros (+) Lobby was a large, warm, relaxing atmosphere.
Cons (-) Housekeeping lacked attention to detail, first night’s bedding was not clean, toilet and shower in “premium” were falling apart, again, no attention to detail from housekeeping or maintenance. I felt like I was in Mexico, not London!
Pros (+) Excellent time at this hotel! Everyone was very friendly!
Cons (-) Nothing :)
Pros (+) Location was convenient
Cons (-) Was cold, old and dirty
Location
92 Southampton Row, London, WC1B 4BH
What's nearby
- British Museum350 m
- Strand1.1 km
- Leicester Square1.2 km
- Trafalgar Square1.4 km
- Piccadilly Circus1.4 km
- Central London1.5 km
- Charing Cross1.5 km
- St. Paul's Cathedral1.8 km
- London Eye1.9 km
- Big Ben2.2 km
- Waterloo2.2 km
- Palace of Westminster2.4 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton London - West End
Low season | November |
|---|---|
High season | November |
Average price (weeknight) | AED 1,389 |
When to book a room at DoubleTree by Hilton London - West End
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city centre | 2.3 km |
Nearest airport | London City |
Distance to airport | 12.0 km |