Would you like to save as your currency permanently or for this visit only?
Size of the room is too small
we arrived at the hotel to find the boiler had broken and as such, would have to move hotel. To the hotels credit, they moved us to another 4 star hotel in a better location, the marlebone hotel just off bond street. So all was well after a shaky start. The grand royal did look a lovely hotel from the lobby, just a pity we didn't get to see the room.
Standard room a bit small - good though!
Very enjoyable and comfortable. I was made very welcome from my arrival to my departure. I lost my gate access control at the hotel, which your staff discovered and made immediate contact and arrangements to return. I would stay again. No tea and coffee making facilities in the room. No trouser press in the room.
The hotel was beautiful, and the room was very elegant and comfortable. The staff were very helpful, although they were busy
Location. 2 alcoves for a family of 4, a little tight but well- suited. Non-potable water from the sink? At least they let us refill our drinking bottles in the kitchen. Very labile hot-cold settings on the ahower. Tired building- carpets etc a little shabby.
The location was okay and the hotel was clean. The staff was particularly unhelpful and not attentive. No one would look at us, let alone say hello when we entered the lobby. Our room was a "family room" with four beds crammed into a room meant for two. If you can't accommodate four people then don't say you can. We were also in the basement next to the breakfast area. Not only was the set-up crew noisy at 6AM, our smoke alarm went off at 7AM because of toast in the toaster.
The room was clean, warm, close to the centre of the city.
the co-resident mouse in next twin bed.! probably the mouse
the staff went out of there way to help wiyh anything. maybe they could a add acooked breakfast but that would be the only down side.
i can honestly say the location is the only good thing about the hotel The hotel was shabby with holes in the walls and work half finished. The showers took (no joke) 10 minutes to get hot but not even to the correct temperature. The continental breakfast was only toast and tea/coffee!!A very budget hotel!!