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All summarized above 7.5 charge for room service. Terrible phone reception in rooms. No free wireless in rooms. Extremely overpriced food.
Very good value, high quality London hotel None
Nicest room I've ever had in London - really spacious, stylish and completely sound-proofed. Nice restaurant with good choices and prices. Friendly staff. A couple of things not as per info when booking - luxury mini bar, contained 2 bottles of water - not what I was expecting; no iron - although brought to the room when asked for. A bit disappointed with pool area - much smaller than expected - so felt crowed with 10 people around it.
Ease of booking in process, polite staff and was within walking distance of victoria station.
The location was very great. An easy walk to Sloane Square, The Kings Road, Knightsbridge etc. The room was luxurious and comfortable and we were lucky enough to be upgraded to a fantastic suite. The staff were helpful, friendly and having a car park was also a massive benefit. The food in the restaurant was also very good.
Very clean rooms and also a good size. Helpful and friendly staff. Lovely pool and facilities. I found the breakfast a little pricey, but apart from that there where no bad points.
The spa and large bed. No parking dicounts.
the room designe , the the food the break fast
Efficient but friendly N/A
Staff were very helpful and our room was extremely clean. The hotel transfer service to Clapham Junction is a big help for getting around. All in all a very enjoyable experience.
Excellent value luxury hotel, great restaurant, wonderful room with an amazing view of the river. slightly disappoint by a wet patch on the hotel room carpet when I first got into the room
Excellent quality of room and hotel. Air conditioning very noisy but I couldn't find out how to turn it off. I booked a wake up call which didn't come. Finally there was supposed to be an ipod docking station in the room which was missing (however the staff brought be one very swiftly which was much appreciated)
Staff was very friendly. Free local shuttles to metro. Rooms were large. Hotel seemed far away from main sight seeing. Hotel lighting was very low.
There was a really good hairdryer provided by the hotel, but the plug sockets were nowhere near the mirror.
The Service, space and decor was to quote our 15 yr old "awesome" Nothing spoilt this trip
The hotel suite was amazing I would stop here again!
Staff very helpful and always smiling. Room amazing facilities for the price and free, regular hotel shuttle to local train station The shower was often cold but I did not report it to them as I just had a bath instead. Im sure if I had they would have fixed it quickly.
Comfortable sylish modern rooms newly furnished. Staff were helpful, but the hotel has a less formal feel than a major five-star. Did not use the comprehensive spa and other facilities offered. Location is poor in terms of aesthetics, the nearest neighbours being builders merchants and commercial storage facilities. Despite the river view, there are nicer locations to stay. Would recommend a car, as the parking is only charged at £10 per day. Otherwise, buses and taxis are required to reach any tourist areas.
The room was very comfortable and the facilities were excellent
Fixtures & Fittings in all areas were top class. Overall view of hotel once there, very good. Hotel was a little hard to find and not even very obvious once you're outside it. As the hotel is so far from any public transport, better provision should be in place for providing guests with taxi'S. Thought could even be given to providing transport from major Train stations (this could be booked in advance for a competitive fee). With regard to the room itself, whilst it was excellent I would have expected a superior room to be a bit larger, also there were no instructions for any of the appliances - operation of the shower was trial and error and turning off the air conditioning/heating fan appeared to be impossible.
very expensive if room has single occupensey
location, ease of use, price no
Value for money Breakfast
Clean, Comfortable Some staff seemed fairly unfriendly
Very quiet room. Sausages at breakfast The breakfast on Sunday was too crowded - no room to sit down. Went back to room to wait for crowd to die down. If we had been on a tight schedule we may have had to miss breakfast out all together which would have definitely been a big negative mark against your hotel.
Room of good standard, clean and comfortable As above
The staff was friendly and helpful; the rooms are super clean!
woken up by staff moving beer kegs at 6 am just outside window. Breakfast was abysmal, all the food was terrible and worse than I would expect at a 1 star B&B. Very unimpressed with Holiday Inn, very poor value for money.
easy access to transportations, good breakfirst, and room was nicely seized for 2
Staff very good and helpful regarding information on local services and ordering taxis when requested. No drawers to put small items of clothing or posessions, but facilities good otherwise.
Room maids walking in my room at 9am on a Sunday morning (twice) even though I had a DND sign on door. Spoiled the whole experience!
Hotel is great up to standard 5* Even though there was mistake for room with other people But overall we re happy Staff are great Especially Reuben very nice kind and patience Recommended.especially if you want to see Chelsea Stadium
Excellent, clean, hotel with superb service. Great views from bar. Restaurant menu choice very good. Restaurant lacks ambience. No milk in room for drinks. No instructions for coffee machine. Traffic to hotel grid locked in late afternoon - takes ages. It is a 1 mile walk to the nearest station.
Superb design (classy & evocative of early era of flying), very professional yet relaxed staff
Super-friendly and professional staff at all times. Modern and very tasteful interior.
The food was excellent, I made an order for room service which was very speedy. We also received an upgrade to our rooms, which was a very welcomed surprise. The view was amazing too. Pre-authorisation was already taken for extras, however we were constantly being pestered for the cost of room service. This definitely shouldn't have been the case.
staff Excellent especially the Duty Manager Oliver.
Excellent Von Essen hospitality. Quiet hotel, very clean and well kept. Isolated location. Poor atmosphere in restaurant - veru open and atypical of the rest of the building.
I would like to thank the lady on reception for her help and assistance. She was friendly and polite and made us feel very at ease as did the waitress .We had requested early check in as we needed to change to attend a funeral this was all arranged for us .( I know it is not always possible).Room was spacious and only a short walk from the station.Breakfast was excellent and I would be more than happy to stay there again.
Good food. Pleasant room. Staff helpful and polite. None
Everything worked was in good order. There was clearly lots of thought shown to lay out and extras - biscuits, books etc. Breakfast was excellent. Exterior belies the excellent hotel within
Very accommodating staff, delicious breakfast, comfortable bed and spacious room.
The very friendly staff
Very friendly, helpful staff. Dining area lovely and food excellent Very small car park. Situated on a very busy street. Constant traffic noise.
Fantastic breakfast, very nice pub area downstairs with comfortable great meeting space. Free easy WIFI decent room. Room a bit noisy due to proximity to busy road and too hot - and I didn't want to open the window cos of the noise - should have turned off the heat!
I used the hotel as a base to visit family in the arera and I found the staff welcoming. We had a nice clean room at the back of the hotel which was quietly positioned. We ate one night in the hotel and enjoyed the food.
The room was spacious, comfortable and well designed. The tiles around the bath were dirty. Walking through the bar to get to 'reception'.
Good value, food and welcome Booking through hotel booking site was awkward - but now have details for direct booking
Air conditioning in our room was a bonus, having spoken to other family and guests in the hotel I think our room may have been the only one with air con. Some rooms are very cramped and poorly equiped.
Quiet considering it is so near to Putney High Street, the breakfast was lovely as were the staff
you had to bend double under theeved ceiling to get under the shower
comfortable , breakfast lovely, good location.very happy with our stay. found the key code system for the bedroom doors unsatisfactory,very difficult to access at times.radiators very noisy st times during the night
Shower in Room 58 in an impractical location to use properly
Everyone was very helpful, the room was an excellent size, and we had a blast staying in London, east putney.
staff and excellent breakfast The room was too small for an executive room
The hotel was clean, nice, confortable and close to the tube even if not in the centre. Staff was kind, in general, especially Katarina Far from the centre
Breakfasts were very good No
Cleanliness Traffic noise
Clean & comfortable
It was close to the Underground station, and in a nice neighbourhood. It is on a very busy street, and the underground travels directly under the hotel. Very noisy.
Good sized room,well equipped with flat screen tv and powerful shower. Tidy decor and at £65.00 for a twin excellent value for money in London
Location good, close to Tube. Decent sized room. None as such.
would have preferred a room with some light we were in the basement room
the hotel has just been renovated so everything (bed, shower etc...) is new and clean! my room was cold
Reason for stay was to go to Freeze festival at Battersea Power Station and had a nightmare finding anything that looked any good as most places closer were booked. Very pleased that the room was comfortable and clean as was the bathroom. Close to an M&S, tube and a few cafe/bars which was good in the mornings and coming back for a nightcap before hitting the hay. Shower was broken so had to hold the shower by hand which was a little annoying and just needed a simple screwdriver to fix. Both bed side lights did not work, again just the case of changing bulbs. It is noisy but I used to live in the East end which is about 10 times worse and it is double glazed. Highly recommend for a budget weekend away in the city!
Location was convenient for my requirements. Room was very clean and comfortable. The room was very exposed to traffic noise. Parking was very limited. More specific arrangements to ensure parking is available would be beneficial.
Friendliness of reception staff Proximity to tube station Not being warned at check-in that we had to pre-order breakfast
Went to put our bags down and there was no one there to answer the door. We called and there was also no answer. Also when we arrived there was no indication of which building it was and we saw someone climbing in through the window. The owner was rude when we called to try a discuss what was happening. The location is also very far from the city centre and the neighborhood is not the best. Never stay here.