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The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
locations Cleanliness of my room
Very helpful staff.Very clean. Perfect location for quick wkend trip.
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Rooms were superb. Service was excellent.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
The staff were extra friendly. The spa is closed on weekends.
Excellent location friendly staff
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
The location was excellent. The room and bathroom were very nice.
Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam. Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
good location, good service
The service was outstanding and good position in the city. I recommend this hotel to everybody.
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
Comfortable room, so close to all the attractions. Staff were very friendly and helpful.The electric curtains were a 11 yr olds idea of luxury!
The hotel was superb! Clean, stylish, friendly and helpful staff. Only one thing - the room was hot and airless at night.
Good sized suite. Usable fridge space. Modern decor. Good security. Restaurant staff nice. Small reception area makes it feel cramped and busy. No pool. Didn't get a room with a good view.
I liked the apartment style of our room and the ease of registering. The room was very well designed with a contemporary feel to it and the views were spine tingling! I would definitely choose this hotel again.
Excellent location and helpful staff Slightly disappointed with the standard of the bed for a quality hotel
We stayed in the executive studio and we had everything we needed. Lovely modern design - very comfortable. Great bathroom. Close to Waterloo Station. Very friendly reception staff.
convenient location, clean and smart room - good internet connectivity, comfortable bed, friendly and helpful staff the room was too hot...and unable to open window or reduce temperature
Convenient and good value Air conditioning not working properly
Good quality of decor and fittings in rooms and public places. Excellent position for enjoying central London.
I didn't stay, my boss did and they upgraded him even though he was only staying one night! Location is very good and staff friendly
Excellent location, spacious rooms, very good bathroom. Although the staff were quite good, there were some times when we had to ask for some basic services more than 10 times. We stayed for a week, first 3 days room service was good, after that room attendant didn't even bother to swipe the floor-the layers of dust were amazing.
very good location in central London Lengthy wait for lifts
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
It was very peacefull great place to relax no
close to all the things London has to offer spa pool and surrounds should be renovated
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
Minutes from everything you need access to. Lots of things to do and the staff was extremely helpful for suggestions. No a/c just a small fan but it sounds like it doesn't get too hot so we understand.
excellent location, nice staff, pleasantly surprised in over-expensive london
Excellent location, good large rooms with everything you would need for a short break, friendly and helpfull staff None
Conveninet location Exceptionally poor layout for breakfast
Cold plates at breakfast not enough coffee mugs dirty trays
Great location, very clesn, no problems
Nice and Quiet...Good location A box of tissue (Kleenex) would be good and air conditioning...wasn't too hot when we were there though so the room only was warm in the afternoon.
Great location, very clean and very quiet. Close to tube. Hotel needs a ramp at the entrance for people with heavy baggage. It's an older building without air conditioning although fans are provided. If it is a very hot day room might be uncomfortable. It was not hot on our day.
Location near the eye puts tourists in the middle of the action. Staff was great - friendly and responsive. Hotel is clean and well maintained. Great value for London. Very satisfied - would recommend this hotel to any tourist visiting London on a budget. This is a "value" hotel - if you want curb service for luggage, deluxe rooms, and special help with arrangements go elsewhere. The staff, however, makes every effort to provide assistance.
The location is excellent. Many sites in walking distance; close to transportation. Made two separate requests for wake up calls (on different days) and got neither wake up call!!
Excellent free left luggage service None
the staff were all helpfull and friendly Breakfast was excellent . Location was great.and Bar staff very friendly