London hotels near British Museum

A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.

Concierge people are very nice. Single room has no place for luggage

Access to tube trains This hotel is not a star hotel. Rooms are very small

We went on a weekend away because he had tickets to see Harry Potter and the cursed child, which the hotel was a short five minute walk away which was great for me and my friend to get there as it was over 2 nights. However we were never informed that there was to be building works happening throughout February. This resulted in there being no room for a reception desk and little to do in the hotel as everything was cordened off. As for the rooms, they were small and dated, they also didn't have much of a blind for the windows. As there has been a neon lit build finished across the street from the hotel, the room was lit up all night. To add to this there was a false fire alarm at 4am in the morning which no one came to inform us about but we could barely hear it from our room. The shower cubicle was really small with a really powerful shower that wasn't pleasant and to top everything we had a cockroach crawl into our room just before our departure that resided under our bed. All in all multiple things went wrong with our stay and I wouldn't recommend.

Location is good Size of the room, the bed and the badthroom is too small, (very small).

Very over priced

location choice of food in restaurant

The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.

big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.

The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.

The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room

Location Slow lifts

Location, Clean First room was verry small then we change the secon room and was ok. I try to use your business center facility but the computer and printer does't work properly. I spend 40 min for internet checkin for flight.

The staff were brilliant Needs Air Con

The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.

Spacious and comfortable. Quiet; good breakfast.

Very close to Covent Garden and Oxford Street The room did not have air conditioning and was like an oven. We had to keep the small fan provided in the room going all night.

The rooms were very nice and well equipped. Based only on this, I would stay here again. The renovations were very intrusive. No elevator access, except through a service elevator, which was always jammed at peak times. No stairs access below the 1st floor, which besides being inconvenient, made me wonder about safety in a fire. No hot water on the second day was literally "icing" on the cake. I have to remember that eventually the renovations will be complete, so I actually might give this place another shot.

Location was very good A little expensive for what it was...

Friendly staff with a clean and comfortable room.

Good location. Excellent air conditioning. The room had a strong smell of disinfectant / air freshener. The shower did not work.

Hotel convenient for tube and acces to London The hotel was being revamped - lift inadequate. Heating did not work. Staff coped as best they could

The location was excellent. I work in holborn and was easily able to walk in. Covent garden very close. The attitude of the staff when the boiler failed. Discourteous and off hand. Almost made me feel that it was my fault. No offer of complimentary breakfast, reduced rate. Not even an apology

The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.

design of room was good (tastefully decorated). Bed/linen very adequate Boiler broke down on 26.11.10 and no hot water for shower or even a wash...only gave 10% discount for inconvenience . Also.. lift not working (had to use staff lift the corridors/reception was a building site...there were no stairs to 1st floor and could not establish where the fire excape was (and staff could not provide that information) Breakfasts were not included in tariff

Excellent location: quiet street, but walking distance from British Museum, West-End Theatres, Soho, and even the City highlights. Staff are most friendly and customer-oriented! We experienced a nightly fire-alarm, which wasn't fun, but there was no fire in the end, and the staff handled this very well! Good restaurant, fine wine list. Rooms are nicely decorated, but small. Breakfast far too expensive!

Excellent location. Tiny but cozy room with a good noice reduction. Small size of rooms.