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Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Bar was nice Room was small and underwhelming consider g how much we paid.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Lo recomiendo 100%
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Helpful staff; accessible to eurostar
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
staff and dining were great. we stayed in an apt. that was roomy and clean.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
Close proximity to subway and at a good price
Able to get early breakfast which was very good
We only stayed one night but it was a very comfortable one. N/A
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Very very small rooms. No space for clothes etc.
Good Location no
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Rooms are very small.
Would not recommend this place. For a weekend getaway this place was quite the obstacle course to conquer with the staff not expressing any concern or compensation for our feedback. 1. We could feel the coils through the matters and the was unable to get a decent nights sleep. 2. The shower kept oscillating between cold and scalding hot every 10 seconds which made that experience dangerous and unpleasant. 3. The room was a squeeze. I hit my head on the bedside table in my sleep as we were given their tiniest room. How ever the bathroom was almost the same size of the room so maybe this was meant to be the disabled persons room. 4. The giant bathroom is installed with a window skylight which shines through the glass door of bathroom and lights up the room by 5 am.
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
comfortable bed; good WLAN Too expensive
The proximity to the Eurostar train station makes it very convenient to travel to Paris disneyland especially for family with young children. The hotel staff are helpful, services and facilities are beyond my expectations, and the cleanliness and comfort makes it ideal to stay in this hotel.
As noted ion the responses above
Quite, good location
Excellent size of room, comfort of the bed and well sound proofed.
No facilities in the room even for what was supposed to be a budget hotel the open wardrobe was full with 2 coats hanging up and the safe was virtually on the floor so you had to lie on the floor to set it...and then it fell off the shelf and anyone could have picked it up and walked away with it. I understand your advertising quotes room from £29 per night and I know you expect London to be more expensive, but £250 for 2 nights was actually an insult and I would never book a Premier Inn again..Holiday Inn Express is far superior for only a small amount more!
its location Shower is not female friendly. Its power head is stuck high on the wall, you cant wash yourself without compromisng a style of your hair!!!
Proximity to Kings Cross St. Pancras International Railway Station. The headboard on the bed was sticky and dirty. The bed mattress was hard and uncomfortable.
the room(includng bathroom) was nice,clean and spacious versus some of the older hotels, great location, with friendly and helpful staff,a great room that was reasonably priced
The location was fantastic as I was arriving into and out of london via St Pancras Station The price was a bit expensive
Room a little larger than most. N/A
shower very poor,breakfast cup of tea undrinkable
clean comfortable room and pleasant atmosphere. Excellent location no lift
Location was great, rooms very clean and quite spacious for city centre hotel. Very very hot in rooms, hence planty of fans available. But was just a little overwhelming
The location is convenient for St Pancras, British Museum, and Tube. The room and bathroom were warm (almost too warm) and comfortable. The breakfast was freshly cooked to order.
The staff were cheerful and friendly, the room was comfortable and the breakfast was fine. There was a computer in the breakfast room that guests could use to access the web. The hotel was located on a quiet street. The room we were in had its own air conditioner for the one day when it was hot.
The location, covenient for stations and west end and spotlessly clean..Very friendly and helpful staff. We missed having a lift
Clean room, great,quiet location and yet very close to St Pancras.
Great Customer Service and wonderful location for the price.
Location and setting of the Hotel was very nice. I'm afraid I had a problem at breakfast time. I arrived to the dining room at 09h01. I misunderstood that breakfast finished at 09h00 and thought I had until 09h30. Waitress told me that breakfast was finished. I thought it was unfair that one minute past nine there was nothing available to eat. At about 09h05 several staff came in to clean off the tables, while there were still people eating, making everyone hurry up to finish. I did not like this and feel everyone was made to feel uncomfortable.
The hotel is right across from King's Cross train and tube station, so it was a 20-30 minute or less tube ride to all of the sights. Buses were right outside too. The front desk was friendly and helpful. The room was clean and spacious. There are places closeby to eat, even late at night (5 guys is across the road along with some Indian restaurants). There was a huge variety in the guests staying there, from middle aged couples, so seniors to young families. It seemed like I was the only solo traveler there at that time. There was a dank smell in my room that I couldn't get rid of. I don't recommend it for folks with mobility problems because there are steps everywhere. It it on a busy street so if you need silence to sleep this isn't the place. I live in New York City so it didn't bother me, but I could see how it may bother others.
New bathroom was nice. I sorted the rain shower out as it was spraying everywhere, but with a quick wipe of the nozzles, perfection. Shouldn't be the guest's job though should it?! No electricity at night. Now this may have been due to a power cut, which I don't blame the hotel for, but I walked through the darkness past two people at reception who didn't even tell me - oh, by the way, the electrics are out. Would have thought it was a common courtesy. Also, the noise from upstairs was like a marching band, and could hear the talking and general noise from room across hallway, so soundproofing non-existent. It is also over the tube lines, so can hear them tumbling every few minutes.
clean, comfortable, friendly staff, nice breakfast, overall good price/quality ratio
Ease of payment and book-in, restaurant on site, helpful staff, safe environment. I likes everything.
just the price of parking
Close to euston anf kings cross. Nice breakfast. The staff were not sure how to deal with any sort of non-classical complaint. The smiles suddenly disappear and the tone changes.somehow the warmth seemed so artificial and short lived. You learn to just check in and go to your room and avoid any discussion and accept things. The idea of being locked out of your room with your luggage in it by cancelling your eletronic key as a subliminal message to alert you to pay your new night without any call or message to you is so weird and so un-british like.
We were very happy that there was a room where we could store our baggage once we had checked out, so that we didn't have to carry it around with us whilst we were sight-seeing. Breakfast was very good despite the fact that we hadn't previously booked one. The reception area could be more warm and welcoming , with a bigger reception desk and more staff on duty.
Easy to get to
Decent room, good breakfast, late bar.
Baggage storage was very useful. Staff helpful and breakfast good. Very noisy on Friday night, party at pub opposite!
The staff were extremely helpful with travel information etc and even though busy always smiled and very courteous The restaurant was too small for breakfast time with all the people staying in the hotel wanting to be up and out at the same time
Location is excellent and if you are lucky enogh to not meet Osphaldo (duty manager) you can have a good stay I have arrived late night after long travel to Premier Inn - London Euston 1 Dukes Road – I had a reservation done by bookings.com web page. Duty Manager (Osphaldo) was very strict and almost impolite. Hotel had no information form booking.com system with my additional room requirements. Also it appeared afterwards that Duty Manager was unable to issue an invoice other than default system receipt. My company data could not be located on the receipt. This means for me that I might not be reimbursed for my stay in Premier Inn Hotel. Duty Manager did want at all to helpful to solve problem of invoice/receipt. He even said “You are not the first and not the last person that have these kind of problems”.
The service from very friendly staff was excellent, room fittings comfortable and spacious. Room service and food excellent. Good breakfast. Hotel very convenient location. Room was on ground floor facing onto the hotel restaurant so no outside aspect. Made room feel very claustrophobic. Room was extremely hot and subsequently air conditioning needed to be on which was noisy.Resulted in poor sleep.
Not enough TV chanels, Noisy room from street, very expensive internet
close to St Pancras International & conference venue (BMA); relaxing and lovely dining room; laid back bar street noise bedroom on ground floor (room 95)
the staff was very helpful in providing assistance and directions for getting around the city and getting transportation set up for our convenience the furnace made a loud noise when it was coming on and made it difficult to get a good night sleep
The bathroom. My room was far too hot and stuffy. I needed a good night's sleep in advance of a meeting the next day and I woke up every two hours because it was so hot. At one point it was 25.5 degrees C. I tried adjusting the air conditioning and at 2am called down to reception for help and they sent up a fan. The window would only open a crack and that let in all the traffic noise rather than cooled down the room. The coolest it got was 23.5 degrees C. I was very disappointed as I'd expected a comfortable environment.
Our room was quiet and we had free bottles of water. 1.Bath was dangerous - no handle to get in and out by. 2.My friend was adressed as a man when going in for dinner on Sat night. On telling the young lady member of staff her error (my friend was actually a woman)she just giggled. We decided not to complain on this occasion.
Clean hotel, fresh smelling, lovely balcony Very small room, not particularly good value for money, other similar hotels in area priced lower
Nothing We were informed on check in that we had been "upgraded". We were put into a smoking room, even though our booking stipulated a non smoking room. The reason we booked the hotel was to have a good nights sleep after a long flight. We did get any sleep as we could hardly sleep frojm tghe smell of smoke in the room. It was a complete waste of money.
staff pleasant bedroom tiny, far too cramped for 2 people & didn't have fridge & safe as advertised on web site, hair dryer not working
The staff were very welcoming and friendly The bed did not appear to be a standard double bed
The location was only 2 minutes walk to the tube station and linked to many of the site seeing stations. We were on the bottom floor and we were woken by the people in the room above, walking about early in the mornings, each day.
It was in an excellent location, was clean, and staff were nice.
Location next to kings cross is great. Breakfast is ok. Wifi was just about working.
I found the hotel easy to find and the staff were very nice and friendly. The breakfast was excellent and was very well organised and staff were very attentive. I would definately use this hotel again. The only problem was they had taken £162 from my account and I expected to get the amount of my bill. They said it would go back into my account within the week which I was'nt happy about. Why can't they just take it of your bill why should they hold it. We had been in London four days and as you can understand had spent a lot of money having shopped in Harrods so therefore really did'nt like that. Did'nt like the part that they did'nt take deposit from my bill. Other than that the hotel was fine so I think that needs to be addressed.
All staff seemed happy and willing to help. Due to lack of double glazing in room (which was on the road) it was quite noisy
Convenient central location. For London standards the price is o.k. Room has a fridge. The breakfast room was overcrowded at peak times and generally poorly ventilated. There is a 3% charge on credit cards.
Central and near Kings cross, hotel staff friendly Room in the cellar, without any other sight but a wall outside.
The continental breakfast and the chef were terrific. The receptionist was snide and nasty. When we asked him for a wake-up call so that we could get to our flight (6 hours later) he handed us an alarm clock and said he set it for us. He did not mention that the alarm clock was broken. Lucky that we got up without the assistance of a wakeup call.
great location great staff hard to find the first time be sure to print a map
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
the quirky interiors are delightful and the staff very cool and accommodating.
The hole package. Beginning with the (warm welcoming and lovely) manager over the (beautiful designed and clean) rooms and ending up with the (homemade, healthy and with love prepaired) breakfast. Our best stay ever - in a city hotel. Absolutely nothing
The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
excellent very personal customer service in an incomparable atmosphere with super location and special concept
Excellent bedding and bathroom in a hotel that's a bit different from all the chains. Leo the manager was professional and thoughtful. Breakfast was wonderful. The location is a bit noisy at night.