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The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
room was quite spacious and location quite central food was not very good byt fair for England
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
Very friendly, helpful staff, comfortable room, well positioned for C London.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
Our room was on the small side.
Pool Paper thin walls, constant slamming of doors in the hallway!
I will not book a room in this hotel again because, having paid 200 pounds per night: - It took me half an hour to have a mediocre shower since the fresh water hardly run through the pipes (despite the washroom being recently refurbished). - The room was very noisy (street cars and doors slapping all night). - The complimentary breakfast (I paid for) was ridiculous. No salty/warm food, only some fresh fruit (which was good) and industrial pastries (along with the standard drinks, of course). R. Arranz (14/11/14)
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
very nice design hotel, comfy lobby & rooms showergel / shampoo weren't filled up after user
very nice hotel in a great area. the reception staff is fantastic a bit less the service employees. all in all good place
V nice hotel, attentive staff. Room too small, had to ask several times to have safe fixed, extra blanket provided and light bulb replaced. Reception desk not v well- manned (often empty).
Ultra quiet room. Good bar. Good location Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
The location for sightseeing, the facilities and the staff of the hotel were excellent. The costs to stay were also very reasonable. I reccomend this hotel to stay.
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
The spaciousness of the lobby.Not stuffy! The problem was they had no booking from us,checked everything!They solved it and gave us a room for the price agreed.
Great location, staff was excellent. A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
clean room, facilities good, breakfast v.good if little expensive .service quick efficient good location room small bit cramped
Staff were exceptionally helpful and friendly and accomodated an early check in.Especially like to mention Andrea Doyle who showed a great deal of empathy and was agreat ambassador for the hotel. Room was small, you could hardly get past the bed, staircase still not finished which detracted from otherwise luxurious feel to the hotel. Not sure you could desribe it as a superior double !
Ideal situation Hotel was undergoing alterations
Location was very good. Shower has two temperatures, freezing and burning. In the basement Apartment the street can be a bit noisy
Good location, spacious room with good facilities
Nice people. THe place is undergoing refurbishment so difficult to comment on the room decor as it was old and not up to standard (hence the low rate). The 1 bed apartment was spacious and just right as I had brought my parents along with me. Hope they keep to the same format when they refurbish the rooms. Door to balcony did not open
location,apts ideal for familys very noisy room overlooking cromwell rd,plumbing abysmal
Exceellent spacious and well appointed apartment in a covenient location No maid / cleaning service on Sundays / Bank Holidays meant that for 2 0f our 3 days there we did not have the sort of service you would expect fro a 3 / 4 * hotel
Room was tidy and spacious. Kitchenette would be great to use on longer stays. Soundproofing was non-existent, woke up to floorboards creaking which came from room above followed by sneezing that was easily heard through the wall from next door. TV was outdated.
Location, services and value for money Poor breakfast
The hotel itself is beautifully designed, and the location is impossible to beat. The service was impeccable. Each time I needed assitance from the front desk, I was given all that I needed and more. The concierge team -- Mercy, Jessica and Ahmed - were amazing. They simply went out of their way to make everyting go as smoothly as possible. The breakfast is very good.And the public hang-out spaces are beautifully designed. The only possible downside of this terrific hotel is the size of the single, small room, which is very small. But it's well designed, and has a great energy. I find this deal hard to beat. Would stay there again in a heartbeat, and would return with my family as well.
The location was excellent, close to the tube station, shopping mall, Harrod's and lots of small restaurants and pubs. Very little space, tiny room, narrow corridors. Reception staff not very attentive but generally polite.
I was updated from a single to a double room and moved from the basement to the fourth floor without hesitation when I said I preferred to be on a higher level Ony thing I could fault is that the bar/communal area is not fully developed and lacked atmosphere - I'm sure this will come in time.
In the perfect location for us. Comfortable, clean, modern room. Especially liked sleeping in and going out for breakfast at 10.
Very clean everywhere. Hotel looked brand new! 3 minutes walk from Gloucester Rd tube station. Situated opposite the Natural History Museum. Small room!
rooms were very clean and tidy, hotel has clearly been refurbished recently. the hotel is located at a busy road, so you hear the traffic. This however did not disturb us too much.
Very decent and clean hotel, friendly staff, good location Breakfast is a bit too expensive considering there isn't much choice
Very clean very friendly and helpful good bathroom Bedroom extremly small, doule bed against the wall, ok as a single room.
Easy to find location close to the tube and the natural history museum. Their weren't more facilities than I needed and the fixtures and fittings were to a high quality. Few teething type problems. No-one was on reception when I arrived and the motion sensor controlled light in the bathroom was so keen on saving energy I showered in the dark.
convenience, helpful staff reasonable price clean with modern facilities double room too small
Walking distance to Kings Road, Fulham Road, Stamford Bridge, Museums, Royal Albert Hall... Wifi works best in the lobby, I had problems connecting in my room.
Staff very friendly and helpful, good location and very good value for money.
The amazing staff and beautiful room. Everyone was extremely friendly and helpful. Location was also fab. It was all brilliant
Room was clean and modern. Location excellent.Having a balcony was a huge asset, as the complimentary mineral water. Bar and breakfast excellent. Shower wonderful and worked perfectly, as did hairdryer! The stairs and firedoors made accessing the room difficult. We are returning in September and would love to have Room 20 again. Front of house staff varied. Car booked for airport quoted at 45 pounds cost 75 pounds - inexcusable! papers arrived some days, not others. Service should be much sharper.
Close to the center of London where the shops and good restaurants are. The rooms are fine. Not really
the sice of the roome and the location. the bed was very poor.
They serve an excellent cappuccino. Hotel staff is very kind.
Cheap wifi and excellent signal strength Water wasn't very hot for morning shower
The room was very comfortable and of a good size There was no food served in the hotel at all - this was very inconvenient for a sole traveller on business.
The staff is welcoming and the location is convenient, to visit London and do some shopping.
friendly staff, clean rooms, ambiente, the bar, breakfast was small but enough!
Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
Room was spacious and very comfortable The hotel bar being closed between 6-8:30pm when we had planned pre dinner drinks at the hotel was frustrating and seems inappropriate when we've booked the hotel room and expect usual facilities.
Quiet location within walking distance of 2 famous museums, Brompton and Marsden hospitals and also Kings Road. Excellent friendly and helpful staff.
Good location. This quasi-boutique hotel does not have the intimacy of a boutique hotel and not the broad facilities of a big hotel. It is caught in between. My room (single) was ridiculously small and bathroom even smaller. At the price quoted I would not recommend this hotel. Prices seem to be based mostly on their location in Chelsea. Breakfast buffet was almost finished and replenished with one roll at a time. Again very meager given the price.
Receptionist was excellent Nothing
Peaceful location, good continental breakfast, excellent staff. Bathroom a little "jaded", fittings lose.
Excellent ambiance. Bar opened 24/24 for guests. Very good cookies left each day in my room. Excellent cleaning service.
Friendly staff Room not ready on arrival. Staff did their best to make up for it.
Friendliness of staff. Good room service food. Air conditioning almost too effective! Nice decor and quiet, comfortable room (Superior grade room.) Room could have been cleaner - the odd stray hair in bathroom, bedroom and particularly on counterpane.
location - v good
Clean, convenient I paid the Kayak rate that included breakfast, but was billed for breakfasts. Wi fi failed after first day (of 5), never restored; never informed of progress, or of any alternative arrangement. No wardrobe in room, and no chest of drawers.
Proximity to Chelsea flower show
Pros: nice, helpful people at the reception; very good location; Cons: not too compfortable bed; very small shower; it was quite cold in the room in November.
I have been coming to B-P house for nearly twenty years, and it has always been a great place to stay. The building is well maintained and the staff friendly. The decor in the bedrooms is a little old, and the room we had cramped as there was a sofa bed in there (Rm 401).
Cleanliness of room and other facilities. Price was excellent value for the money.
It has washer and dryer facilities. Friendly staff. Remind me my time when i was living in university dorm ten years ago. The bed is a bit dirty, too many tennagers making noises at night. Water from shower is too slow.
Central Room was cold. Breakfast choice poor
Close to tube stations in central/west London. Easy access to all of central London from here. Museums close by. Very reasonably priced. Rather noisy air conditioning in room.
Hotel staff were very helpful with arranging taxis and giving bus info and directions. The food was good and food prices reasonable. Not enough internet availability. Not enough telephone availability. Not enough showers.
Staff displayed exceptional courtesy , were very competent and helpful when fielding requests .In this group setting I found superior levels of consideration among fellow guests.. .The buffet breakfast menu is healthy and the food was good. My family have been part of Guides & Scouting movement over the years & hope to spend a couple of vacation days here in in London in 2008.. .Most of all, the facility is safe, spotless ,very central and convenient for getting around .Good people,good work. In spite of the 'no takeouts' notices ,noticed some packing sandwiches for their lunches... This must mess up the food preparation planning , is not fair for others ,leaving much less choice for..later breakfast arrivals.
excellent location room quite cold, no tea/coffee facilities in room
Location was great. Bathroom was very small but we knew that it was a hostel. The sheets and pillow cases were very clean but the duvets and pillows themselves could have done with replacing.
I like location and the interior design very much. And the staff is great. Bit limited on spaces (room and public place)
Everything was state of the art. Staff were very helpful. Location is great with the underground close by and a bus stop out front. Prime location in an outstanding area of London
The location is perfect being steps from the South Kensington tube station and close to museums, shops, food, etc but not right next to the major tourist stops so you don't feel you are surrounded only by tourists. Plus, free drinks in the mini fridge The rooms were on the small side but what would be expected in London.
Everything...gorgeous facility, interesting decorations, lovely staff, fabulous location...just shy of perfection!Q Rooms are not huge, but still loved loved loved the hotel
Location and layout. Hotel is located right beside tube station and within a lot of great amenities and attractions.
Courteous Hotel staff & bedroom furnishings Somewhat noisy with other patrons at times
Staff are very helpful, rooms very clean and location excellent. I always get a quiet night at Sydney House. Only improvement would be coffee making in the room.
Attractive modern refurbishment of a small row house in a quiet area. Bit cramped !
Standard room a bit small - good though!
lovely modern room, clean and fresh, felt like living in a friend's very swish townhouse, diecreet. peaceful and elegant bath tub drain slow
Friendly small town house feel to it. Felt like it was your London pad. Rooms clean and comfortable albeit not particularly large.
Location, cleanliness of the rooms, the look and feel, the cosy feeling of boutique small hotels instead of large business ones Rooms would benefit from an Iron and ironing board
I liked the location and as we stayed at the weekend there were plenty of parking outside the hotel and around the area. Fulham road and South Ken are within walking distance although King's Road was a bit further up the road. The staff were friendly and called us on our mobile to say we can have an early check in. We got a favourable rate from booking.com which made it good value for money.
Very enjoyable and comfortable. I was made very welcome from my arrival to my departure. I lost my gate access control at the hotel, which your staff discovered and made immediate contact and arrangements to return. I would stay again. No tea and coffee making facilities in the room. No trouser press in the room.
Great location, rooms extremely clean and new, good big beds, staff very nice and helpful. Breakfast quite reasonably priced.