Oasis In the heart of Times Square
This hotel saved us after an incident with our Airbnb accommodations left us stranded in the city. We are so glad to have found this gem, at a reasonable price and in such a great location. The excitement of Times Square is right outside your door, yet inside the hotel you are able to get quiet and restful sleep. Staff was very friendly and accommodating. We enjoyed a wonderful meal at the hotel restaurant just before our broadway show, and then walked a few blocks to the theater. Would definitely recommend!
Everything was great
The location was ideal for our purposes, being close to theatres, restaurants and Rockefeller Center. The staff were nicely accommodating and helpful. The place was clean and comfortable.
The bathroom lighting is woefully inefficient and of no help for applying makeup. The lighting in the room is not much better, and there are only three small drawers available inside the closet for clothes. The lobby has a sort of a cartoonish modern décor.
Rooftop terrace, food service, and comfortable rooms.
Bit overpriced. We have had comparable or better stays, for less money.
Could have been better for the money spent
Location is good enough. But still not in the midst of happening place of time square. Front desk staff was helpful and pleasant . View from window was amazing
Travel conceirage was awful. Whenever I looked for them they are not available . Had to go that counter minimum 4 times from my room to get him. He was always out of his place. Finally when he given me advice it went wrong. I wanted to go to Statue of Liberty and he told me to pick a taxi instead of metro. It cost me 35 dollar in the taxi and driver told me best way was metro and he surprised travel concierGe advised me taxi. He said this people doesn't know anything about outside. Not even a bottle of water complementary. All toiletries are bare minimum and had to ask for certain things.
Definitely STAY AWAY from that place!!
Definitely STAY AWAY from that place!! I came at freezy night, the room temperature was at 76 and didn't go higher. I called operator, he sent "engineer" which couldn't do anything he said that's the highest, i called operator and said it's not acceptable, he said the they can't do nothing the whole hotel is set at this temperature (really??). I said show me another room as u sound now ridiculous. Then the same(!) "engineer" came and.. oh miracle (!) he fixed it. I said all of u guys are such LIARS!! Just made me SO mad and irritated for no reason. Overall: WAY overpriced hotel for the way it is, HORRIBLE "costumer service" from most of the stuff here, no room delivery after 11:30pm (really?!), No parking space, Spent almost $300/night for the room doesn't even have tube. It's not a hotel, it's bullshit!.
Was a very good stay.
We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience.
The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
It was a perfect hotel
Amazing view of Times Square, great hotel
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious
Some hidden fees & deposit was larger then website said it would be
Our Labor Day stay in the hotel
1. Due to computer glitch, our reservation was "lost", took staff an hour to reinstate it. 2. Refrigerator in the room did not have a single bottle of water. I had to take medication without any water. 3. Ice machine on the floor was broken, no ice whatsoever. 4. Room had coffee machine, but no tea/coffee and water in the room.
Expected more for the money
No drinking water available in the room and ice machine was out of order. The coffee in the restaurant tasted like it was burnt.
With a premium central Manhattan location and iconic sweeping views of Times Square, the Novotel New York Times Square hotel is situated in close proximity to the Broadway Theater district, Central Park, Rockefeller Center, World-class shopping, and 'Must-See' Landmarks. Prepare yourself for an unforgettable experience in 4-star contemporary comfort, whether your stay is for business or leisure.
Based on 14,411 reviews
Value for money
Policies vary by room type and provider.