|February||Best time to beat the crowds (3% less expensive on average)|
|August||Most popular time to fly (8% more expensive on average)|
Average price of a return ticket
|AED 4,222||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|AED 83||or less|
Emirates has waived its change and cancellation fees on flights from the United Arab Emirates to the United States. Confirm policy on booking site.
An average direct flight from the United Arab Emirates to the United States takes 25h 59m, covering a distance of 12285 km. The most popular route is Dubai - New York with an average flight time of 14h 25m.
The cheapest ticket to the United States from the United Arab Emirates found in the last 72 hours was AED 1,825. The most popular route is Dubai Intl to New York John F Kennedy Intl and the cheapest airline ticket found on this route in the last 72 hours was AED 3,122.
SriLankan Airlines, Gulf Air & Emirates fly the most frequently from United Arab Emirates to United States.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "The customer service, the seats were comfortable and the food was great"
Cons: "Tv and food"
Pros: "Turkish airlines is reaaly good"
Cons: "Vegetarian food. 30% of people are vegetarian"
Cons: "thanks for all from kayak"
Cons: "Seat legroom"
Pros: "Comfortable for that sort of journey"
Pros: "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
Cons: "Fly another airline"
Cons: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Cons: "Very hot"
Pros: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Cons: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
Pros: "The service was excellent, staff helpful and understanding."
Cons: "No business class priority boarding, no assistance available with transfer."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"
Pros: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
Pros: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Cons: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Pros: "The plane was too hot"
Cons: "Plane too hot"
Pros: "Food is really decent in economy. Good portions and variety."
Cons: "Leg room seems tight compared to other airlines."
Pros: "Good food, new movies and good leg space"
Cons: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Pros: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."
Pros: "Lot of empty spaces"
Cons: "Lot of rubbish on the plane"
Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."
Pros: "Comfortable seats, good food"
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Cons: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "The flight was comfortable and the entertainment was good."
Cons: "There are not diverse food choices"
Pros: "Food and service were great."
Cons: "The usb charger was broken"
Pros: "Everything was fine on this flight."
Cons: "Everything was fine on this flight."
Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Pros: "Overall trip was really good."
Cons: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Cons: "Not enough movie varieties"
Pros: "The food was ok."
Cons: "I lost my suitcase or had it stolen!"
Pros: "The flight was on time"
Cons: "The boarding process was not orderly"
Cons: "They didn't have my special meal"
Pros: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Cons: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
Pros: "loads of room, great entertainment system, nice crew and the food was very good too."
Pros: "The crew, food, and choice of entertainment."
Cons: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Pros: "Evry thing but the dilay"
Cons: "If we arrive on time"
Pros: "Movie selection is great."
Cons: "- Food is mediocre at best. - Slow boarding at Moscow, due to tiny waiting area. People had to queue long through small corridor and stairs, and then stand some more in the bus to the airplane."
Cons: "Flight delayed after previous flight had been cancelled, no communication, awful customer service"
Pros: "best good food"
Cons: "good breakfast"
Pros: "Comfortable flight and good timing."
Cons: "Vegetarian food is very poor quality."
Cons: "Can bend the seat, don’t have to walk and back on the airport"
Pros: "Smooth boarding, excellent crew."
Cons: "Quality of the food could be better for a business ticket. Bread like a stone and not warmed."
Pros: "Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off."
Cons: "The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation"
Pros: "A simple connecting flight turned into a complete joke!!! Somehow, despite flying Aeroflot all the way from Sofia to St Pete, the tickets sold to us were sold via Bulgaria Air, which meant we had to collect suitcases and re-check them at Moscow, all while we were not checked-in for the second leg!! LastMinute.Com is hands down the WORST travel website in the history of travel websites, as the above was not disclosed at any time. NEVER again will I even entertain booking via them."
Cons: "LastMinuye.Com - the worst experience ever ... and now thankfully never again"
Pros: "Crew was nice very polite and helpful that is why excellent rating. Comfort was as good as that can be in economy class, very good food and decent entertainment."
Cons: "Boarding was a bit inconvenient as the plane was not at the gate and bus ride was used to access plane."
Pros: "Nuff said, having a gold Aeroflot card is nice"
Pros: "Regestacion online"
Cons: "I am middle size person ,but size between chairs not enought"
Cons: "Worst service, disgusting food, no organization, pettiness with measuring the size of a carry on (including the wheels) at JFK and charging $100 for international standard sized bags (less than 21.5 inches), racist behavior from the flight attendants against anyone who is not Russian, little to no communication with passengers, flight attendants started arguing with people for no reason"
Pros: "Crew were friendly Boarding was pleasant Everyone was helpful"
Cons: "Entertainment was very hard to navigate and to follow"
Pros: "Some cabin crew tried to do good job Flights were on time"
Cons: "Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern."
Pros: "The service is awesome"
Cons: "It take some time to board as there is a need for a better birding procedure"
Cons: "Food was horrible, boarding was in between 2 gates, easy to be missed"
Cons: "Late,uncomfy seats,crews were not able even to smile"
Cons: "No tv screen from cai to moaco9"
Cons: "They don't take visa if u have excess lugguge"
Cons: "Good service"
Pros: "on time efficient boarding - comfortable seating"
Cons: "no entertainment but who cares on short flight"
Pros: "Was excellent"
Pros: "Everything was fantastic"
Cons: "I was in the cue to board the plane and the Aeroflot employee just told me that bording is closed, then 7 other passengers came after me and no one was allowed to bored. They literally just didnt let us enter the plane saying that boarding is complete and they don’t care."
Pros: "Good crew, good food."
Cons: "Bad airplane SSJ-100 (new, but noisy). Boarding was terrible!!! They started boarding 15 minutes early and we were waiting in bus 20 minutes to go to airplane and were going to airplane 15 minutes yet!"
Pros: "Good aircraft. Nice flight with professional crew. No delays."
Cons: "Poor snack (one sandwich and mineral water only)"
Pros: "Plane, level of service"
Cons: "Passport control at the UK border"
Pros: "Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night."
Cons: "Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience."
Pros: "Generous meals with great food choice. Professional crew (even though live announcements are barely understandable). Aircraft seems quite new."
Cons: "Not once have I seen an Aeroflot flight to take off at the advertised time. Yet, online reports show a perfect picture, with an occasional departure ahead of schedule. However, that means only gate being closed. Further preparations take quite some time more, and actual take off can start much later than expected."
Pros: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"
Pros: "Fast boarding at Sheremetyvo Airport."
Cons: "Food was awful. No tea or coffee after the meal. Long delay at Sheremetyvo on taxeyway for de-icer. Audio system on in flight entertainment was high pitched. Screen was dark even with added contrast. Seats rather cramped."
Pros: "Was really happy"
Pros: "Speed of boarding and staff"
Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Pros: "Good flight, departing Moscow wasn't so bad even with the wintry conditions (JFK on the other hand...) Flight staff was friendly and well dressed, video worked, needs were met. Wasn't cold on the flight though I did sit by the window seat so the temperature was adjusted accordingly :) Overall, very pleased with Aeroflot. Would I do it again? Already have a trip booked in two months!"
Cons: "Two go-rounds due to wind sheer in the airport environment."
Cons: "Unpleasant staff lost luggage- we were two days in Shangai without lugage"
Pros: "Aeroflot is SUPER!"
Cons: "I was unable to sit with my wife and daughter. And I was iseated beside a mother with a child on her lap, which was not pleasant, although not the child's fault of course."
Cons: "The temperature in the plane before take off was very cold. I was dressed in a warm sport suit and got cold. My daughter was shievering in 2 sweaters. Blankets were sold not given to us only after take off. We had to wait 40 mins to take off which is fine in a busy airport, but couldn't get blankets when needed."
Cons: "Our luggage got stuck in Moscow. We have to wait until the next day to receive our things which results in the possibility of things we bought and need refrigerating getting spoiled.... This somehow ruined the experience.."
Cons: "Without an explanation or apology given my partner and I had to seat far from each other. We were just told that the plane was full and no effort was made to simply apologise or reciprocate..."
Pros: "awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!"
Pros: "Amazing as always! Aeroflot is great!"
Pros: "The crew did the best they could"
Cons: "The entertainment system was not working for a duration of 10 hour flight. Not even headphones were available. Food could be better relative to other airlines."
Cons: "Was late Food not good Screrns are so bad"
Pros: "Good airplane. Good crew (but we didn't hear first pilot). Good meal."
Cons: "Very poor boarding - very-very-...-very long line for passport control in VCE (but it's a problem of airport)."
Pros: "The soda watee"
Cons: "Bitter staff, hideous food, bag never made the connection, seats cramped af, dirty planes..."
Cons: "We missed our connection flight in Moscow by 5 minutes, don't understand why they couldn't hold the flight for 10 people just 5 minutes when they knew we had already landed and were held in the plane because nobody was coming to open the doors. No staff waiting to help us get to the connecting flight, no information and the door had been changed. Massive queu to change flights for the following day, they promise a hotel for the night but never happened. I was flying with a child and the only thing they gave us was good voucher for around 5 pounds each not even enough for a decent meal. They said because we didn't have a visa we couldnt leave the terminal they couldn't accommodate us outside the airport and the hotel inside the airport was fully booked. Spent the night in the airport in terrible seats were you couldn't even lie down, no sleep at all. Then the morning flight was delayed 3 hours. Got, finally to Spain and one luggage was missing. Overall a nightmare! Never again I will fly with Aeroflot!"
Pros: "Actually everything"
Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"
Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"
Pros: "Crew was very nice and respectful."
Pros: "The food was good."
Cons: "The seats aren’t comfortable and way too small."
Pros: "Boarding process was very smooth. Chairs were comfortable"
Cons: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Pros: "Yes, very clean ,respectable and helpful."
Cons: "A cup of coffee early in the morning would have been magic but, we were told it's a short and fast trip. They served a very nice fresh sandwich and juice."
Pros: "On time"
Cons: "Send notifications"
Cons: "How you book for me two tickets and you take the money for same day going and retuning"
Pros: "Airport facilities"
Cons: "No entertainment at all in the plane."
Pros: "New planes"
Pros: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Pros: "The flights were very good, friendly and professional. Planes were clean and seems to be well maintained for the passengers"
Cons: "Only issue I had was a 5 hour layover in Cairo, not long enough to explore so just sitting in the airport, and there is no wifi available in the airport, even at Starbucks nothing. Apparently an airport rule, but it sucks with a long layover."
Pros: "The business class was nice and comfortable with a decent price"
Cons: "Flight attendant could smile more."
Pros: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Pros: "Professional service and on time arrival"
Cons: "Cleanliness of seats, they are a bit dated"
Pros: "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Cons: "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."
Cons: "Very nice trip"
Pros: "The flight was on time, the crew was fine"
Cons: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Cons: "Im still not st my destination due to delays of the airline"
Pros: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Cons: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Cons: "Menu was completely false. I asked for the lemon pasta with spinach and cheese. I was brought pasta a veg with soy sauce. I pointed out that this was not what the menu stated, and the crew told me, oh, that is the vegetarian option ... so I asked for the halibut instead. It was salmon. The menu said"
Cons: "Not water being spilled on me, but I still enjoy the flight. Thank you."
Pros: "Flight durations were good."
Cons: "Better entertainment provided. Also got moved around to accommodate their colleagues, which I wasn’t too fond of being pushed to a middle seat."
Pros: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Cons: "Entertainment programs was so poor .."
Cons: "Your company canceled the tickets from Kenya to cairo"
Pros: "Airplane crew were frendly and helpful."
Cons: "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."
Pros: "All was average"
Cons: "Being on time"
Pros: "Good crew"
Cons: "Entertainment Luggage claim Food"
Pros: "Crews was excellent"
Pros: "The food was really great, and the crew was so helpful"
Pros: "The flight was fine, overall okay. The food was good, especially dinner."
Cons: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Cons: "Very old planes. Poor cleanliness"
Pros: "Fast security queue Quick Boarding Luggage claim was quick"
Cons: "In flight entertainment very poor"
Pros: "The crew was amazing and accommodating."
Cons: "Take off on time. Seats are not comfortable."
Cons: "trip was very short however the crew was so nice and cooperative."
Pros: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Cons: "The service I was given by the crew, the aircraft it’s self etc"
Pros: "I liked the space you have on the seats the leg room is very good because I am a tall person with some airlines it’s very uncomfortable for me thanks."
Cons: "Leg room, food, service from the cabin crew is fantastic just to say a few words. Fli"
Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"
Cons: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
Cons: "Lagos Cairo flight is very poor and old plane, and we had 2hours delay Cairo Dubai better plane but due to the delay initially another delay in Cairo"
Pros: "Nice experience except for the delay in Dubai."
Cons: "Any delay would have been nice. we really had to run a lot in El Cairo Airport in order to catch the conection flight to Madrid."
Pros: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"
Pros: "On time"
Cons: "Crew in boarding was very rude"
Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"
Pros: "Good food"
Cons: "Flight delayed... Tight seats"
Pros: "The crew was nice. Service was excellent."
Cons: "The upholstery can be improved."
Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Cons: "The toilets were filthy. The tv touch screens didn’t work"
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Pros: "Crew were very good. Comfortable flight."
Cons: "Choice of movies could be much better."
Cons: "Poorly organised meal service"
Pros: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Cons: "Better selection of videos"
Cons: "The delay time was too much for no proper reason"
Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"
Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."
Pros: "WONDERFUL FLIGHTV"
Pros: "Excellent service and on time performance."
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"
Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Cons: "There was no entertainment. Breakfast was standard"
Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
Cons: "Nothing. Very smooth"
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "the flight"
Cons: "extra charge , unable to book meal"
Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"
Pros: "On time. Service and culture"
Pros: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"
Pros: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Cons: "No complaints, well done to the Ndjamena team."
Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Pros: "Everything was to my satisfaction."
Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Pros: "Not stopping in Blantyre"
Cons: "No comment"
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Pros: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Cons: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Pros: "The aircraft was clean and the food served was cool"
Cons: "The turbulent"
Pros: "Seat layout-767 has only two seats across on the side sections, much better than three, which most planes have. Crew was courteous, captain explained reasons for delay. Plane was not crowded."
Cons: "Flight delayed two hours by weather. Ground operations seemed slow. All planes were delayed by weather, but ours took longer to get ready once weather cleared. Passengers were bussed to the plane for both boarding and disembarking while other planes used jet bridges."
Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Pros: "Good service in the plane"
Cons: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Cons: "The plane was shaking everywhere thought I was gonna die"
Pros: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Pros: "Everything..state of the earth big jet..smootflight..very nice crew...hard like 3 bottles of white wine..very surprised that Ethiopian airlines can perform marvelously well..will continue flying them"
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."
Pros: "The price"
Cons: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"
Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Pros: "Hospitable crew. Good food options.Clean space."
Pros: "Crew was very professional and helpful"
Cons: "Everything met or exceeded my expectations."
Pros: "Seat was comfortable, had an emergency exit seat."
Cons: "Better seat More friendly crew"
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"
Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Pros: "Boarding and comfort"
Cons: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"
Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."
Cons: "The food portions were disappointing."
Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."
Pros: "Really good aircraft ( Brazilian made Embrare )"
Cons: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"
Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."
Cons: "Delayed by 4 hours, no explanation!"
Cons: "Every thing was fine"
Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"
Pros: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Cons: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"
Pros: "The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification."
Cons: "Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed"
Pros: "I was upgraded to first class!"
Pros: "They made my journey exciting"
Cons: "The delay leaving Nairobi was long and they offered us on breakfast"
Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Pros: "The crew is helpful."
Cons: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."
Cons: "Good flight"
Cons: "Should add more updated content in their inflight entertainment"
Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Cons: "Seat didn't recline and I didn't know that at time of choosing a seat."
Pros: "I got a free upgrade."
Cons: "Did not arrive for it"
Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."
Pros: "Amazing crew comfortable seats"
Cons: "Entertainment no outlet to charge phones"
Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Cons: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Cons: "Better food choice and little more attentive crew."
Pros: "The timely departure and arrival."
Cons: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."
Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"
Pros: "I liked everything about this trip"
Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"
Pros: "New plane"
Cons: "Food too dry"
Pros: "Smooth and comfortable flight!"
Cons: "Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh"
Pros: "Friendly staff."
Cons: "No complaints."
Pros: "Airline and service"
Cons: "Asked for a window or aisle seat and wasnt given"
Pros: "Everything went well as scheduled"
Pros: "Food and entertainment was good"
Cons: "90 minute wait after planned takeoff time for ‘customs’, and three different passport checks after I was already inside the international terminal at Nairobi."
Pros: "Flight went on smoothly"
Cons: "Food needs improvement"
Pros: "staff crew on the plane were very nice and accommodating"
Cons: "food portions are too small and movies selections. most movies were very old"
Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."