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Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

Genuinely pleasant cabin crew, good service, good food.

Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping.

This is how a flight sould be lots of leg room the seat went back ,the flight was from Heathrow unlike other airlines that fly from the worst airport I have ever been to that's Luton

Noting

Very full flight but all went efficiently and smoothly. Staff excellent as usual.

Nothing I can think of.

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

Great cabin comfort and entertainment. Very nice place to be.

Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable.

The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)

I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on).

Professional Cabin Crew Excellent "vera" entertainment

Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?

The boarding and the overall flight experience was quite good.

There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety.