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Pros: Excellent crew

Cons: Flight delayed and no reason Food very bad

Pros: Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library.

Cons: New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library.

Pros: Some crew was attentive, others were not. Piloting was good

Cons: Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight.

Pros: Crew was attentive, friendly and helpful.

Cons: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.

Pros: crew was attentive and seating was comfortable

Cons: they could have changed snacks..I had the same pizza when travelled four years back.

Cons: Looks like Emirates uses really old planes for this leg. The recliners were not working.

Pros: Entertainment system has a great selection, leg space even in economy is big enough.

Cons: Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :(

Cons: The screens sound wasn’t good, not working well

Pros: Yes

Cons: Everything was great

Pros: Helpful staff

Cons: Bigger and more comfortable seats

Pros: ...

Cons: .....

Cons: We did order food vegetarian Jain but they didn’t provide that.

Pros: Good service

Cons: Disorganized confusing boarding process, tight seats in coach.

Pros: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.

Cons: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.

Pros: All flights on time

Pros: I like that even though the flight was delayed they managed to board all passengers and get things going quickly for departure.

Cons: Upon arriving to Rome, the time taken to land, actually getting off the plane and into the airport takes a very long time. Not much time to get to your connecting flight. Make sure you have at least 1.5 or 2 hr minimum layover time when booking connecting flights from Rome.

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Pros: The flight crew was so friendly and the food was really good.

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Pros: Bad

Cons: Almost everything

Pros: Nothing

Cons: Full of religus people oriblle babis craying

Cons: Evrything!

Pros: Wasn’t able to change my flight n I lost it

Cons: Need flexibility on changing dates

Pros: Great entertainment and food- all excellent.

Cons: Uncomfortable, small seats in Economy.

Pros: Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess.

Pros: Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy.

Cons: The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping.

Pros: I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards.

Cons: We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?

Pros: Nice touches like pillow and blanket, lots of movies and hot meals.

Cons: My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else.

Pros: Great crew and all were pleasant and attentive. Best airline I have flown.

Pros: Nice crew members. Even though it was a short flight, they served a snack and drinks.

Pros: Everything

Cons: Nothing

Cons: Can bend the seat, don’t have to walk and back on the airport

Pros: Good airline and good service

Pros: Excellent service from crew

Pros: the crew was very welcoming and always wanted to help.

Cons: my luggage didn't arrive

Pros: The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777.

Cons: Very Little

Pros: Yes and yes

Cons: Get the blanket timely

Pros: Boarded efficiently. Took off on time. Landed ahead of schedule.

Cons: Checking in process. Choice of seats very limited and I accessed the website (literally) the minute online checkin opened.

Cons: ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good

Cons: Delayed

Pros: Arrived on time

Cons: Our itinerary was canceled

Pros: There was no flight

Cons: Flight left without notification. This was my dads connecting flight and it was missed, due to delays.

Cons: Transit time should be calculated reasonably.

Pros: Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken).

Cons: Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible.

Pros: Very comfortable seats and the crew was in good spirits

Pros: Efficient speedy boarding but slow at Dubrovnik airport going through passport check

Cons: Free drink on board would have been nice as paid more especially for BA but apart from the baggage allowance and quick processing there was little to differentiate from a budget airline