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Cons: Food worse quality than before. No snacks as well

Pros: The crew was forgetful and would always pass by me when it was time to serve

Cons: I don't know, maybe it I took another carrier

Pros: Overall flight quality

Cons: Free wifi time can be increased to at least an hour and Food quality can be better

Cons: The bread buns were cold. Better if they were served hot

Pros: Great comfortable aircraft they use and the best is that it leaves from FLL

Cons: Need some more and better inflight movies

Pros: Great !

Cons: Kosher meal a bit hard to open

Cons: Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price.

Pros: Seat on the 787 is the best economy seat ever

Cons: Movie options more limited than other airlines. Crew were certainly OK - a bit abrupt, but I really don’t need someone fawning over me to be satisfied.

Cons: Evrything!

Pros: Yes

Cons: Very well

Pros: Wasn’t able to change my flight n I lost it

Cons: Need flexibility on changing dates

Pros: The crew was good

Cons: The seats

Pros: Nice seats and nice enough staff

Cons: Delays, no information provided and no water provided while we were waiting to depart. 1 hour delay (57 mins to be precise....)

Pros: Arriving before the schedule

Cons: Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge.

Pros: Vegetarian options

Cons: Wi-fi

Cons: Delayed landing. No courtesy for business passengers

Pros: seats ok but only because the plane was not that full

Cons: tv movies was terrible hard to use

Pros: The flight attendant was nice and helped me to move from a passenger that had flu simptoms next to me.

Cons: The meals were really bad. Tasteless and not filling.

Pros: Nice crew. Smooth flight :)

Cons: Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr.

Pros: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Cons: The food could have been better and the crew attention and assistance to the passengers.

Pros: Seats small uncomfortable

Cons: Bigger seats.

Pros: We got to our destination

Cons: They don’t even give you a cup of water, a horrible low cost airline with premium pretences! Gatwick is a horrible airport to fly to.

Cons: My window seat didn’t have a window

Pros: They made up some time following a long delay

Cons: We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful

Pros: The crew was very attentive and professional. The seats were comfortable and food was good!

Cons: Keep the lights off :)

Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: Nice seats and nice enough staff

Cons: Delays, no information provided and no water provided while we were waiting to depart. 1 hour delay (57 mins to be precise....)

Cons: Departing on time.

Pros: The crew was good

Cons: The seats

Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.

Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Cons: They left my bag off the plane. Ridiculous.

Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Pros: Super friendly and professional crew

Cons: Short comfortable and smooth journey

Pros: The sit

Pros: Friendly crew

Cons: Hectic boarding; airplane seemed very old

Cons: Need some more and better inflight movies

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required

Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met

Cons: Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C

Pros: Great comfortable aircraft they use and the best is that it leaves from FLL

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Cons: All went well!

Pros: the airplane was brand new. l really like it and the crew was nice.

Cons: The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not.

Pros: Crew

Cons: All great

Pros: Crew very helpful.

Cons: Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card.