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Pros: The crew was amazing

Cons: Flight was a bit delayed

Cons: Children children children.....

Pros: The crew was very accommodating

Cons: Entertainment system was old and with few choices

Cons: Movies , Wi-Fi , Live Shows

Pros: Everything was great.

Cons: JFK line for plane departure was very long. Is it political?

Pros: Helpful person to check us in (though online check in didn't work).

Pros: On time, organized , quick, polite staff, good food

Pros: Crew was nice smooth was friendly

Cons: Me and my boys have been without 3 luggages for 3 date now in Italy! We’ve called Aeroflot everyday and nothing.

Pros: These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend.

Pros: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Cons: This was my worst experience on any Lufthansa flights. Worst ever!

Cons: Over 2 hours late, and this flight has been late 6 of the last 7 days

Pros: amazing

Pros: Crew was ok

Cons: No food for such a long flight not enough leg room

Pros: I like the app to tell me where is my baggage. Thanks

Pros: Movie options were good. Nothing else.

Cons: -35 minute delay

Pros: Not much to like. Two days before my flight I went on UIA website to choose my seat. There were many seats to choose from, ranging in price from $10 up to $50. I choose seat 26B, a $50 seat, it was near an emergency exit and has plenty of leg room. I get to JFK and received my boarding pass and didn’t notice the seat was 31A. I board the plane, and see someone is in my seat, look at my ticket and see the seat number isn’t as I requested and paid for. So I take my seat in 31A and wait patiently for the stewardess.

Cons: I didn’t like how the situation was handled. I had paid for seat 26B, and someone else was in my seat. The stewardess says there’s nothing she can do, the flight is full. I told her that I was fine sitting where I was, but I would like to be refunded for the seat that I reserved. Unfortunately for both of us, there was little that either of us could do to rectify the situation. I would have been satisfied with an explanation of whom I need to contact to ask for my refund, or have the situation brought to a managers attention that could help me. Overall it was poor customer service.

Cons: Very long check-in line which went very slow because they charge for printing boarding passes and many people did not have theirs printed, leading to confusion. The fact that they charge for this is pretty ridiculous and scammy--I'm pretty sure they do it just to pull money from people who don't know any better. This information should be more readily available.

Pros: Price of the ticket

Cons: 1) Not allowed to choose my own sit for free - no free sit selection when logged in for a check in 2) Very low quality food and very far intervals between feedings, such a long flight and almost hungry all the time 3)Aircraft seems old and noisy, not so comfortable either

Pros: Was a disaster

Pros: Crew was friendly and helpful.

Cons: Seats are definitely too small in both directions.

Pros: Seat was good and crew was ok as well.

Cons: There is bolloywood movies at all, should consider.

Pros: Crew is great in every way.

Cons: Seats are way too small.

Cons: Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late.

Pros: Your crew were great.

Pros: Great crew!

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Onboard crew were nice and polite. Flight was on time (a rarity).

Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.

Pros: Great plane and staff

Cons: Delayed

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: Very friendly crew and on time with no problems.

Cons: نظافة المقاعد و طاولات الطعام و الحمامات، طريقة تقديم وجبات الطعام

Cons: I lost my luggage in final distention (Riyadh City, Saudia Arabia). I reported that, but no replay until now.

Pros: Going on time and arriving in time

Cons: Offering a simple snack

Cons: They pretty much got it down right already. The embarking experience with the shuttle at the Hajj Terminal could be a whole lot better.

Pros: Very friendly services and on time flight

Cons: Need better entertainment system and movie options

Pros: 拿不到行李，需要等下一班飞机

Cons: 拿不到行李，需要等待下一班飞机

Cons: Everything is ok

Pros: Professionalism of the crew.

Cons: My partner and I could not understand much of what flight attendants said in English due to their accent. Mediocre food. When the person in front came back, his seat leaned back and hit my laptop. I felt ignored once when a flight attendant appeared to have asked in Chinese if I need any drink.

Cons: Late flight. Unacceptable

Pros: The fight was very professionally carried out.

Cons: The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass.

Cons: Sat on tarmac for 20 mins because we were early...

Cons: Always seem to be delayed

Pros: Service, food, excellent. Most of all, the new entertainment system & window in bathroom!

Cons: 1. Business class crew stomped around the cabin, making it noisy, and woke me up constantly. 2. Gallery is very loud and badly situated in business class. 3. Chair itself is old & although it’s lie-flat, makes a very uncomfortable night’s sleep.

Pros: Crew are friendly

Cons: Flight was late, seat tray was dirty, and entertainment system hard to use.

Pros: Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches.

Cons: The food could have been a bit more exciting, but it was solid.

Pros: Very disappointed in the service provided

Cons: Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk.

Pros: Aeroflot was bad airline I will not fly with them again

Pros: Everything was great.

Cons: JFK line for plane departure was very long. Is it political?

Cons: The transfer at SRO was horrible

Cons: Horrible rude counter people at checkin, using threats and yelling they insisted on checking handbag which caused an hour delay to retrieve. And during stopover did not have food, computer and other items in handbag. Highly do not reccomend airline

Pros: The best airline in the world!

Pros: Food was unusually good for airplane food

Cons: Leg room

Pros: Crew were helpful and friendly, but not as good as SAS.

Cons: Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS

Cons: Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home.

Pros: Crew was great, seat comfortable, food was fine.

Cons: Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess.

Cons: On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!

Cons: Boarding was late and line was very lonf

Pros: I was in business class and it was great. The staff the food and the seats were awesome.

Cons: I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat.

Pros: Good seat space

Cons: Looooong check-in period, limited English at check-in, Vladivostok airport is surprisingly crummy for such an important city, fishy sandwich once on board. Sorry to say, but Russia is a second-world country. Lots of travel inefficiencies and limitations.

Cons: My baggage didnt come.

Pros: The coffee

Cons: That I do not pay 50 € just for a piece of luggage

Pros: I didn't like anything flying with aeroflot plus I didn't received my surfboard case with all my clothes in , I came to a vacation with no bikinis no surfboard no clothes no underwear. Will never fly with you again

Pros: Very friendly crew

Cons: Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned.

Cons: Food should provide every 5 hrs

Pros: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Pros: Airport hotel was well organized, efficient with good food

Cons: Flight: - very delayed to leave with no updates - host and hostesses were very rude to both ourselves and other passengers when asked questions - ran out of chicken and veg options by the time reached the back of the plane and only had had lamb options left. Abysmal service considering a lot of Asian people don’t even eat lamb! Staff not helpful at all - sarcastically said ‘enjoy your meal’ and walked off - horrified by this remark! - freezing cold flight, when asked for a blanket they said they would give it to children first only and an hour later they still refused to give us one. Also it seemed like the louder you shouted the more likely you were to get what you want, terrible service Overall - not comfortable, small leg room, cold flight, no appropriate food options which can all be forgiven but foremost the staff were rude which is plain unacceptable. Dr P

Pros: Crew as usual very kind

Cons: They put me on stand by because flight was overbooked

Cons: Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing.

Pros: Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point.

Cons: Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing.

Pros: The crew was very accommodating

Cons: Entertainment system was old and with few choices

Pros: Everything was great.

Cons: JFK line for plane departure was very long. Is it political?

Pros: The crew made it an awesome experience! Flight was on time, even early!!

Cons: There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time.

Pros: The crew was fine. The seats were as comfortable as economy class could be

Cons: The food taste might have been improved

Pros: Crew only

Cons: I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them.

Pros: The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn

Cons: As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!

Cons: Check in was slow, I had to pay $130 for 4lbs of overweight bag, $200 to change a flight, they screwed up the first change and almost charged $200 more until I asked them to review the “quality assurance” call, the flight was delayed because they had to find a new crew, and again because of a part.

Pros: Free upgrade to business class

Cons: Nothing

Cons: The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate.