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The flight attendants were very attentive, I just thought it was weird that they aren’t allowed to take pictures? That was the only strange thing. Overall one of the best experiences with an airline compared to most. Probably because of the unlimited tasty beverages ;)

Strange that flight attendants can’t take pictures like stated above. And the video games are horribly outdated!

Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair.

We boarded late but the communication was good.

1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way.

Stewardess service was good. Food was ok . Seats on the economy was good too plus the movie

Everything was good

Flight was delayed

Attentive attendants i business class

Good service - food/beverages etc

Was stinky at the rear seats near the toilets

Comfortable flight,on time departure,friendly staff

Long layover

The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later.

Crew was friendly, courteous and very helpful. On time arrival despite a late departure.

As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time

The service, food and entertainment was excellent!

The temperature in the cabin was a bit uncomfortable! It was rather hot and stuffy.

Bit of delay.

Good service - food/beverages etc

Was stinky at the rear seats near the toilets

Overall I didn’t like the flight

Food,customer service,comfort and entertainment

Flight was delayed

No entertainment available No food offered It was a short flight from Shanghai so was a typical experience

The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room.

The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface.

The service, food and entertainment was excellent!

The temperature in the cabin was a bit uncomfortable! It was rather hot and stuffy.

Friendly crew, flight on time, great food and snacks, good movie selection

Seats not too confortable, landed on time but got to the gate 45 mins after landing

New plane and boarding was a breeze.

Had to pay for any food and drinks. No entertainment but very short flight.

I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!

There was nothing I didn't like.

The service, food and entertainment was excellent!

The temperature in the cabin was a bit uncomfortable! It was rather hot and stuffy.

Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned

Nothing

The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room.

The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface.

Compared to my most recent experience with Air China this crew, food and comfort were far superior. Admittedly that's a very low hurdle but this crew was quite good. Considering experience with three different flights the previously arranged wi-fi worked on none.

Unfortunately terminal personnel for mainland Chinese airlines have so far been horrible across the entire spectrum. Customer service never enters their minds. My reserved business class seat was given away because I did not check in at the gate in Shanghai before others. I don't know how that would be possible to accomplish when I checked in for the flight (same ticket) around 11 hours earlier in Kota Kinabalu. My connecting flight from Kota Kinabalu arrived over 3 hours prior to this flight departing and my checked bag did not make it onto this aircraft. When asked just about any question the answer was "we don't know" even when the answer is readily available. E.g. when asked whether the aircraft at the gate was that which we would be taking--same answer. I would hope it's not universal with these airlines but so far it's 2 for 2 considering my flights with Air China and China Eastern--they just don't seem to care about their customers. I've flown multiple times with EVA (Taiwan based) and never experienced such conduct.

No entertainment available No food offered It was a short flight from Shanghai so was a typical experience

Good service - food/beverages etc

Was stinky at the rear seats near the toilets

Attentive attendants i business class

The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later.

Friendly crew, flight on time, great food and snacks, good movie selection

Seats not too confortable, landed on time but got to the gate 45 mins after landing

I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!

There was nothing I didn't like.

Crew was friendly, courteous and very helpful. On time arrival despite a late departure.

As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time

Everything!

Very good male crew member. Pilot genuinely apologetic for the delay.

After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it.

Absolutely everything perfect.

Through my own fault I ordered a different seat instead of window seat. :)

Comfortable, hospitality and wonderful service