I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again
The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights
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