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Cons: Flight was delayed for 2 hours without advance notice. For a 4:30 am flight. Passengers were already at the airport around 2am. Only to depart at 6am. No sleep. No food and very uncomfortable. Would be better to give heads up ahead of time

Pros: Efficacy boarding, good entertainment

Cons: Better food and snacks

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable.

Pros: Cabin smelled nice

Cons: More languages spoken

Pros: Crew and equipment were excellent.

Cons: Two flights with close departure times used the same gate, leading to an overcrowded gate area at Pudong.

Cons: Lost luggage

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Cons: Better food

Cons: So hot on the plane and cramped.

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: Crew was friendly and helpful.

Cons: Seats are definitely too small in both directions.

Pros: At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better.

Cons: not anything. was a great experience.

Cons: I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy.

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Friendly crew, fast flight, plenty of overhead storage

Cons: Better entertainment

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Pros: Good selection of entertainment

Cons: The food

Pros: Crew and seats were good

Cons: Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great.

Pros: Boarding was Great! Crew were also great. Food were ok. Entertainment were great.

Cons: Snacks and foods were okay. Could have been a bit more, or add a bit more snacks.

Cons: I’ll use Korean Airlines again!

Pros: Nothing much good to say about this flight

Cons: They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover...

Cons: Vegetarian food is terrible. Also no variety

Cons: The crew was extremely unhelpful. More so than any airline crew I have ever experienced.

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Pros: Crews are always super well trained.

Cons: Between continental flight need more movies, in my perspective

Pros: Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not.

Cons: This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been.

Pros: As always Korean Air’s attention to detail is outstanding and impressive.

Cons: Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom

Pros: The crew was on it when it came to responding to the call button.

Pros: The crew was helpful.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: Nothing much good to say about this flight

Cons: They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover...

Cons: Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late.

Pros: Ok

Cons: Wirst service and ever haf.never will fly chunies airlines

Pros: The food was very good.

Cons: The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again.

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Cons: The crew was extremely unhelpful. More so than any airline crew I have ever experienced.

Pros: Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush.

Pros: Boarding was Great! Crew were also great. Food were ok. Entertainment were great.

Cons: Snacks and foods were okay. Could have been a bit more, or add a bit more snacks.

Pros: All crew was super polite, friendly and professional, the food was amazing, and seat was comfy.

Cons: The entertainment was poor, bad movies selection, small selection of movies, old movies.

Pros: The crew was very friendly, and I was happy to be seated in a 2-person row.

Cons: Nothing the crew could do- a lot of turbulence and food served past midnight!

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: The crew was very professional and the flight was on time

Cons: The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier.

Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Cons: Everything was excellent

Cons: Better food

Cons: Vegetarian food is terrible. Also no variety

Cons: I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed.

Cons: Lost luggage

Pros: I always love Korean Air crew, you do have 5-star staff!

Cons: I can’t think of anything for now! Overall I had a great flight.

Pros: korean air is always great, service was awesome

Pros: Everything was good, excellent. No complaint at all!

Cons: Perfect no further better service, I suppose.

Pros: Korean Air service was good.

Cons: When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then.

Pros: Friendly crew, fast flight, plenty of overhead storage

Cons: Better entertainment

Pros: The worst air travel experience I’ve ever had.

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Cons: I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed.